--- title: "Joist Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Joist. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Joist is a good fit for you!" source_url: "https://www.softwareadvice.com/accounting/joist-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Construction Management Software](https://www.softwareadvice.com/construction/project-management-software-comparison/) / [Joist](https://www.softwareadvice.com/accounting/joist-profile/) / Joist Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/accounting/joist-profile/) Reviews [Alternatives](https://www.softwareadvice.com/accounting/joist-profile/alternatives/) # Joist User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 90 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 3.8/5 - Value for money: 4.0/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 43 reviews (48%) - 4 stars: 33 reviews (37%) - 3 stars: 6 reviews (7%) - 2 stars: 1 reviews (1%) - 1 star: 7 reviews (8%) ### Most mentioned pros - The app gave our documents a professional look, and the ability to collect digital signatures and payments right through the platform made things really convenient. - Clients also loved the professional look and the ease of being able to read and understand their estimates clearly! - I like lots of things about joist some of its advantages like providing strong structural support, being cost-effective, and allowing for easy installation. ### Most mentioned cons - They continue to add to the offerings that have numerous glitches the platform provides while still the fundamental basics still have issues. - Can’t track employee hours so if you bill hourly this could be a hassle - I get on chat send them a message & waited over a hour for a reply from a bot for them to say no we can not give you access to your account, your records, all the estimates etc you have done on that account for 8 years unless you pay us and sign up for a subscription plan! ## Joist customer reviews Showing reviews 1-25 of 90 (page 1). ### Easy. Simple and professional - Overall rating: 5/5 - Reviewer: Chris S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My go to invoicing software. Ive tried a TON but Joist Is one of the best out there. If you just need super simple invoicing you cant go wrong with them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super easy to use and looks professional! Quickly make and send out invoices, no more pushing them off because its a hassle. Quick invoices equal quick payments #### Cons I dont think that theres is anything that i didnt like! The only thing that could possibly be improved is having instant payment options. --- ### Business Software that is easy, affordable and meets needs. - Overall rating: 4/5 - Reviewer: Brandi S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used Joist for over 5 years now and it meets our needs for our HVAC business. It allows for estimates, invoices and payments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Super easy to learn and use. Allows for both estimates and invoices and you can also collect and post payments. #### Cons When you search a client name and hit back you have to search all over again instead of bringing you back to just that clients invoices. #### Reasons for choosing Joist Price and options were more aligned for our needs. #### Reasons for switching to Joist Price and ease of use was mostly but the options are great. --- ### Still doing it - Overall rating: 5/5 - Reviewer: Joshua B. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Still can't complain. I use it daily. It's one of the best construction apps I've ever used. No complaints here. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The features are amazing there's so much you can do it unbelievable. It's so easy to work your way through the app. #### Cons The pricing is a bit high. I don't think it's worth as much as they charge,although I still use it everyday. --- ### Great Value - Overall rating: 5/5 - Reviewer: Casey B. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I had a great experience with Joist. Clients also loved the professional look and the ease of being able to read and understand their estimates clearly! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Joist is very user friendly for the value of the money! If you are a small business of any kind, you could definitely benefit from Joist! #### Cons There was absolutely nothing I didnt like about using joist! It did exactly what I needed. The ease of being able to write professional looking estimates was a game changer! --- ### Joist well worth the money - Overall rating: 5/5 - Reviewer: Michael L. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall our experience with Joist has been very positive. they have helped us manage workflow very easily. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have used Joist for 6 years now and have appreciated the ease of estimate creation and invoicing. The performance and speed of the app are just what we need. Its a great value for the money. Their Customer support had been on point. We will continue to use their service for years to come. #### Cons stripe. their credit card processor is not very good. they dont respond well or quickly the old company was much better #### Reasons for choosing Joist more seamless and easier to use. user friendly --- ### A great tool for professional looking estimates - Overall rating: 5/5 - Reviewer: James M. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use it to send invoices for remodeling and construction projects to our clients and their insurance adjusters. The estimates are clear and very readable which allows everyone involved to understand exactly what is being done and what the charges are. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's very easy to use, infinitely customizable, and reasonably priced. The estimates we produce look professional and are clear to our clients and insurance adjusters alike. #### Cons Honestly, so far, I have not really seen any negatives about Joist. We are very happy with the product and foresee our company using it exclusively moving forwards. #### Reasons for switching to Joist Xactimate locks us in to set pricing and it's very difficult to deviate from the pricing. Joist allows us to set our own prices and argue for that pricing without having to justify the difference from Xactimate pricing. --- ### Easy to use - Overall rating: 4/5 - Reviewer: Konstantin P. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was fun to use, easy to use, very user friendly software, liked the app too. I would recommend it if you are a small company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It is very easy to use. It had almost all what I needed when I was a small company. Growing into a bigger company we needed more, like: calendar, more accounts (so installers will see their schedule) Price is good. Customer support is good too. #### Cons Not enough options like project managing, customer portal, messaging, no calendar, no integrations with marketing suite. No place where I can do notes while I am estimating the project #### Reasons for choosing Joist price is was much cheaper than Jobber but for bigger company you need to pay more. --- ### Joist Invoicing Software - Overall rating: 5/5 - Reviewer: Carnell H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Joist is an awesome product for invoice processing, accounts payable, & accounts receivable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One stop shop for accounting, invoices, estimates, reviews, payments. Great value for the money & your payment come as soon as you request transfer. #### Cons Software will allow you to setup client profile yet to manage assignments is not there yet. Hopefully in the future there will be an upgrade to the software. #### Reasons for choosing Joist I am using both of the software products for different things yet will probably convert complete to Squarespace since they offer invoice processing. --- ### Joist Review - Overall rating: 5/5 - Reviewer: Amanda W. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Joist was a great solution for us in the early stages of our business. It helped us stay organized and operate efficiently. While we eventually outgrew it and moved to a more advanced system, we still believe Joist is a great option for small to mid-sized contractors looking for a simple and effective invoicing and estimating app. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our company used Joist for a couple of years, and overall, it was a solid tool especially when we were just starting out. Creating and sending estimates and invoices was fast and simple. The app gave our documents a professional look, and the ability to collect digital signatures and payments right through the platform made things really convenient. It definitely helped streamline our day-to-day operations and saved us time in the field. #### Cons As our company grew, we started to feel limited by Joist. The reporting features were basic and didn’t give us the depth we needed for larger-scale operations. Integration with accounting software was minimal, which meant more manual work. Customer support also wasn’t always responsive when we had technical questions. It’s a great tool for small contractors, but may not scale well for bigger teams or businesses with more complex needs. #### Reasons for switching to Joist FIT OUR NEEDS BETTER................................ --- ### Great app for beginning businesses - Overall rating: 4/5 - Reviewer: Cindy M. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, loved the app for the price. They started adding things every year that made it better and better. Unfortunately, we had to change to something that would work for our business in project management as that seriously lacked. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Value for monday, invoicing, estimate and invoice creation. Easy to use, could make estimates in person. Overall, a great app to use if you are starting out. #### Cons Very poor on project management, scheduling jobs, no opportunity to ask for Google reviews, didn't ask for a tip. --- ### Joist best in service streamline operation - Overall rating: 5/5 - Reviewer: Michael O. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered It very simple and user friendly between customers and their professionals #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It helps save time and streamline in the go #### Cons It makes card collection professional and simple --- ### Joist for the Win! - Overall rating: 5/5 - Reviewer: bridgette k. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is my go to invoice app! Easy peasy invoicing app. This app is BEYOND user friendly. Both me and my customers appreciate the fact that the invoice can be paid straight from the invoice. Payments are not delayed, and everyone is happy. #### Cons Currently, there is nothing negative about the app. --- ### Joist Review - Overall rating: 4/5 - Reviewer: Brian K. - Verified reviewer: Yes - Industry: Construction - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The ease of use and free estimates monthly. #### Cons When they started charging for estimates beyond the initial sign up. --- ### Joist- the app that made me look like a pro! (Most of the time) - Overall rating: 4/5 - Reviewer: Jena S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Joist has been a solid tool for my contracting business. It's not perfect, but the time it saves me on paperwork and the professional image it helps me project to clients make it well worth using. If you're a contractor looking to streamline your operations, I'd definitely recommend giving Joist a try. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The thing I like most about Joist is their user-friendly mobile app. It’s a lifesaver when I'm on job sites. I can pull up client information, create estimates, and even take payments right from my phone. It's made me look much more professional and organized in front of clients. #### Cons The thing I like least is that some of the more advanced features are locked behind the higher-tier subscriptions. For example, I'd love to use the custom contracts feature, but it's only available on the Elite plan which is quite pricey for a small operation like mine. --- ### Contractor's best friend - Overall rating: 5/5 - Reviewer: Caroline H. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Joist.com is much like joists in a home. Joists in a home are used to support and strengthen the floors and ceilings in a home. Joist.com helps strengthen and support your company no matter the size or job. Not only is joist easy to use for our company but is also easy to use for our clients. #### Cons If you are not tech savvy, joist can be difficult to navigate. Once you get in it can be a bit overwhelming, don't worry it gets easier very quickly --- ### Had to leave joist - Overall rating: 5/5 - Reviewer: Serhiy Z. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered very disappointing #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros good system to use but without customer support very scarry #### Cons We had our brake in ....someone change our password in joist and we cannot get it back with 3 month communication joist refuse to give us access to our account we lost 3 weeks off our time somehow get all information backtechnical support could do it 2 click on the buttons ...... unfortunately they give access back to scammersso be careful they will not help you i hope they will sort our problem eventually.... i hope, someone form joist team will read this and respond ASAP --- ### Amazing Software - Overall rating: 5/5 - Reviewer: Bianca L. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How simple and user friendly it is! Made my life and my clients easier. #### Cons Not much. Everything was easy to use and navigate --- ### Works great for invoicing - Overall rating: 3/5 - Reviewer: matthew b. - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The app itself works great. Very helpful to email customer a invoice, estimate or a receipt right on the job #### Cons First- I wish when I look up a Customer Support, it would not only pull up his contact info, but also a history of his jobs/invoices Second- when you have customers pay with cc, joist uses WePay to process. WePay is a joke, zero communication, they went right into my bank acct and stole money simply because a customer clicked a dispute button because he was mad I didn't answer my phone when my sister was in a hospital.GONE and only through chats online have I received a pitiful notice that it will take up to 45 days to return my money, even after it took the blink of an eye to steal it. Crooks! And I will stop using joist just because of this instance. Boot WePay, hire a legit company like PayPal and I'd come back. Until then, I'm looking for new invoice company. --- ### Contractor’s best friend - Overall rating: 5/5 - Reviewer: Kate T. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love love love this. Cant say enough good things about Joist. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Absolutely love this program. Use it all the time for estimates. Has an incredible system for estimates, invoices, payment, and overall management. #### Cons Was a little difficult in connecting with quickbooks, but not horrible. Also while I know they have to make money, a few years ago the program was free, now has a pro option on order to access all features. --- ### Very useful! - Overall rating: 4/5 - Reviewer: Michael S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it's very useful and become an everyday tool for my business! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros With time, as items are added, it becomes very easy to generate a great looking Estimate. #### Cons At first, it's time consuming, adding items slowly. #### Reasons for switching to Joist For a better looking document presentation. --- ### No support - Overall rating: 3/5 - Reviewer: Russell B. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Not happyand all comes at a bad time . #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Professional estimate. #### Cons Trying to rope you into PayPal Impossible to navigate updated payments --- ### Fast, clean interface - Overall rating: 5/5 - Reviewer: Myron E. - Verified reviewer: Yes - Product usage: Used weekly for less than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The Joist interface is all about speed and ease of use. Even on slow network connections, Joist remained zippy and far less painful to use than other cloud-based systems. Solid set of features, even in the free version. #### Cons We deal with a lot of monthly-invoiced, repeat customers. I wish Joist would add support for customer credits. Some of our customers would send a large check to cover several months, and there is no easy way to make Joist account for this scenario. We ultimately moved to another invoicing platform, but would certainly reconsider Joist if this feature is ever added. --- ### Good product - Overall rating: 5/5 - Reviewer: Enddia F. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s convenient when the program works.. #### Cons It doesn’t work all the time --- ### Easy to use - Overall rating: 4/5 - Reviewer: Nathan M. - Verified reviewer: Yes - Industry: Construction - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros This application can easily create invoices with features like patting sales tax and material mark ups for products. #### Cons Nothing has given me any problems so far! --- ### Josit Review - Overall rating: 4/5 - Reviewer: Priscilla E. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used other for less than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros That you can access your company information from anywhere. The ability to invoice out in the field. #### Cons I did not like that you can not run credit cards directly thru joist on the spot. ## More reviews [Next reviews](https://www.softwareadvice.com/accounting/joist-profile/reviews/?page=2) --- Joist Reviews, Pros and Cons - 2026 Software Advice