--- title: "Joist Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Joist. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Joist is a good fit for you!" source_url: "https://www.softwareadvice.com/accounting/joist-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Billing and Invoicing Software](https://www.softwareadvice.com/accounting/billing-invoicing-software-comparison/) / [Joist](https://www.softwareadvice.com/accounting/joist-profile/) / Joist Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/accounting/joist-profile/) Reviews [Alternatives](https://www.softwareadvice.com/accounting/joist-profile/alternatives/) # Joist User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 89 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 3.8/5 - Value for money: 3.9/5 - Functionality: 4/5 ### Rating distribution - 5 stars: 42 reviews (47%) - 4 stars: 33 reviews (37%) - 3 stars: 6 reviews (7%) - 2 stars: 1 reviews (1%) - 1 star: 7 reviews (8%) ### Most mentioned pros - The app gave our documents a professional look, and the ability to collect digital signatures and payments right through the platform made things really convenient. - The estimates we produce look professional and are clear to our clients and insurance adjusters alike. - I like lots of things about joist some of its advantages like providing strong structural support, being cost-effective, and allowing for easy installation. ### Most mentioned cons - They continue to add to the offerings that have numerous glitches the platform provides while still the fundamental basics still have issues. - Can’t track employee hours so if you bill hourly this could be a hassle - I get on chat send them a message & waited over a hour for a reply from a bot for them to say no we can not give you access to your account, your records, all the estimates etc you have done on that account for 8 years unless you pay us and sign up for a subscription plan! ## Joist customer reviews Showing reviews 1-25 of 89 (page 1). ### Easy. Simple and professional - Overall rating: 5/5 - Reviewer: Chris S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My go to invoicing software. Ive tried a TON but Joist Is one of the best out there. If you just need super simple invoicing you cant go wrong with them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super easy to use and looks professional! Quickly make and send out invoices, no more pushing them off because its a hassle. Quick invoices equal quick payments #### Cons I dont think that theres is anything that i didnt like! The only thing that could possibly be improved is having instant payment options. --- ### Joist well worth the money - Overall rating: 5/5 - Reviewer: Michael L. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall our experience with Joist has been very positive. they have helped us manage workflow very easily. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have used Joist for 6 years now and have appreciated the ease of estimate creation and invoicing. The performance and speed of the app are just what we need. Its a great value for the money. Their Customer support had been on point. We will continue to use their service for years to come. #### Cons stripe. their credit card processor is not very good. they dont respond well or quickly the old company was much better #### Reasons for choosing Joist more seamless and easier to use. user friendly --- ### Still doing it - Overall rating: 5/5 - Reviewer: Joshua B. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Still can't complain. I use it daily. It's one of the best construction apps I've ever used. No complaints here. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The features are amazing there's so much you can do it unbelievable. It's so easy to work your way through the app. #### Cons The pricing is a bit high. I don't think it's worth as much as they charge,although I still use it everyday. --- ### Contractor's Estimates and Invoices with ease - Overall rating: 4/5 - Reviewer: Brandi S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was a great experience for a contractor needing both an estimating and invoicing tool at a very reasonable cost. It also seems to add updates regularly that are beneficial to the software functioning. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ability to send both estimates and invoices. The ease of entering info and posting payments was great. #### Cons The search capabilities are limited. It would be very beneficial to be able to search by address rather than name and also when searching by name and going back you have to enter the name again it does not keep the search you were working on. #### Reasons for choosing Joist The cost for Joist was very reasonable and seemed very easy to use. --- ### A great tool for professional looking estimates - Overall rating: 5/5 - Reviewer: James M. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use it to send invoices for remodeling and construction projects to our clients and their insurance adjusters. The estimates are clear and very readable which allows everyone involved to understand exactly what is being done and what the charges are. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's very easy to use, infinitely customizable, and reasonably priced. The estimates we produce look professional and are clear to our clients and insurance adjusters alike. #### Cons Honestly, so far, I have not really seen any negatives about Joist. We are very happy with the product and foresee our company using it exclusively moving forwards. #### Reasons for switching to Joist Xactimate locks us in to set pricing and it's very difficult to deviate from the pricing. Joist allows us to set our own prices and argue for that pricing without having to justify the difference from Xactimate pricing. --- ### Joist Invoicing Software - Overall rating: 5/5 - Reviewer: Carnell H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Joist is an awesome product for invoice processing, accounts payable, & accounts receivable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One stop shop for accounting, invoices, estimates, reviews, payments. Great value for the money & your payment come as soon as you request transfer. #### Cons Software will allow you to setup client profile yet to manage assignments is not there yet. Hopefully in the future there will be an upgrade to the software. #### Reasons for choosing Joist I am using both of the software products for different things yet will probably convert complete to Squarespace since they offer invoice processing. --- ### Easy to use - Overall rating: 4/5 - Reviewer: Konstantin P. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was fun to use, easy to use, very user friendly software, liked the app too. I would recommend it if you are a small company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It is very easy to use. It had almost all what I needed when I was a small company. Growing into a bigger company we needed more, like: calendar, more accounts (so installers will see their schedule) Price is good. Customer support is good too. #### Cons Not enough options like project managing, customer portal, messaging, no calendar, no integrations with marketing suite. No place where I can do notes while I am estimating the project #### Reasons for choosing Joist price is was much cheaper than Jobber but for bigger company you need to pay more. --- ### Joist Review - Overall rating: 5/5 - Reviewer: Amanda W. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Joist was a great solution for us in the early stages of our business. It helped us stay organized and operate efficiently. While we eventually outgrew it and moved to a more advanced system, we still believe Joist is a great option for small to mid-sized contractors looking for a simple and effective invoicing and estimating app. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our company used Joist for a couple of years, and overall, it was a solid tool especially when we were just starting out. Creating and sending estimates and invoices was fast and simple. The app gave our documents a professional look, and the ability to collect digital signatures and payments right through the platform made things really convenient. It definitely helped streamline our day-to-day operations and saved us time in the field. #### Cons As our company grew, we started to feel limited by Joist. The reporting features were basic and didn’t give us the depth we needed for larger-scale operations. Integration with accounting software was minimal, which meant more manual work. Customer support also wasn’t always responsive when we had technical questions. It’s a great tool for small contractors, but may not scale well for bigger teams or businesses with more complex needs. #### Reasons for switching to Joist FIT OUR NEEDS BETTER................................ --- ### Great app for beginning businesses - Overall rating: 4/5 - Reviewer: Cindy M. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, loved the app for the price. They started adding things every year that made it better and better. Unfortunately, we had to change to something that would work for our business in project management as that seriously lacked. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Value for monday, invoicing, estimate and invoice creation. Easy to use, could make estimates in person. Overall, a great app to use if you are starting out. #### Cons Very poor on project management, scheduling jobs, no opportunity to ask for Google reviews, didn't ask for a tip. --- ### Go to software for on the go contractors - Overall rating: 5/5 - Reviewer: Devon M. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great all around. joist performed the tasks i needed and more. Lots of different options and paying options as well/ #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I found Joist is an easy to use software that simplifies the "office" part for, on the go contractors. Easy to learn and use. quick and professional service that adds value to your company. #### Cons The only area i would try to improve on is the description and task lines. Its good it saves previous work but when every job consists of different details it inputs too much info not related or needing to be switched and updated. --- ### Joist supportive invoicing - Overall rating: 4/5 - Reviewer: Lee M. - Verified reviewer: Yes - Industry: Building Materials - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's a great starter invoicing software that is helping my small enterprise grow and work efficiently #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've used Joist for free-lance work and I really like the speed and ease of use the software provides. A quick and easy invoicing solution. #### Cons There have been times when the app is down when I need it. There's a fee for recieving payments, fine for the larger payment but lots of small transactions do add up. --- ### Joist for the Win! - Overall rating: 5/5 - Reviewer: bridgette k. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is my go to invoice app! Easy peasy invoicing app. This app is BEYOND user friendly. Both me and my customers appreciate the fact that the invoice can be paid straight from the invoice. Payments are not delayed, and everyone is happy. #### Cons Currently, there is nothing negative about the app. --- ### Great producet - Overall rating: 5/5 - Reviewer: Vanisha A. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It gets the job done its has mobile accessibility and real time notifications. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Its easy to collect payments and manage projects from home. #### Cons Higher upfront cost it has limited reporting features and complex navigations. --- ### Joist- the app that made me look like a pro! (Most of the time) - Overall rating: 4/5 - Reviewer: Jena S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Joist has been a solid tool for my contracting business. It's not perfect, but the time it saves me on paperwork and the professional image it helps me project to clients make it well worth using. If you're a contractor looking to streamline your operations, I'd definitely recommend giving Joist a try. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The thing I like most about Joist is their user-friendly mobile app. It’s a lifesaver when I'm on job sites. I can pull up client information, create estimates, and even take payments right from my phone. It's made me look much more professional and organized in front of clients. #### Cons The thing I like least is that some of the more advanced features are locked behind the higher-tier subscriptions. For example, I'd love to use the custom contracts feature, but it's only available on the Elite plan which is quite pricey for a small operation like mine. --- ### Contractor's best friend - Overall rating: 5/5 - Reviewer: Caroline H. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Joist.com is much like joists in a home. Joists in a home are used to support and strengthen the floors and ceilings in a home. Joist.com helps strengthen and support your company no matter the size or job. Not only is joist easy to use for our company but is also easy to use for our clients. #### Cons If you are not tech savvy, joist can be difficult to navigate. Once you get in it can be a bit overwhelming, don't worry it gets easier very quickly --- ### Had to leave joist - Overall rating: 5/5 - Reviewer: Serhiy Z. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered very disappointing #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros good system to use but without customer support very scarry #### Cons We had our brake in ....someone change our password in joist and we cannot get it back with 3 month communication joist refuse to give us access to our account we lost 3 weeks off our time somehow get all information backtechnical support could do it 2 click on the buttons ...... unfortunately they give access back to scammersso be careful they will not help you i hope they will sort our problem eventually.... i hope, someone form joist team will read this and respond ASAP --- ### Great starter platform - Overall rating: 4/5 - Reviewer: Pete D. - Verified reviewer: Yes - Industry: Construction - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Support is not very responsive nor willing to provide real assistance. It's really a shame, because it really could be a dynamite program if they actually listened to customer's needs, and provided stronger functionality. They could even charge more. But they don't seem to care. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Simple and straightforward, although lacking much needed functionality. #### Cons Doesn't provide for a contractor who regularly services companies or multiple locations, just simple contacts with single locations. Support team doesn't work to implement additional features based on user input, not interested. Unfortunate. --- ### Joist to the rescue! - Overall rating: 5/5 - Reviewer: Ryan B. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros It is so easy to use and very inexpensive. The free version is great for anyone starting a new business or crm. #### Cons I wish it had a scheduling feature and a good,better,best option for estimating. --- ### I would not recommend - Overall rating: 1/5 - Reviewer: Michelle L. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. my experience has not been positive, more frustrating to try to get this software to do tings it can't than anything else #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Great software tool for the construction industry, does what it needs to to send out basic estimates and invoices to customers #### Cons this software is expensive and doesn't go the extra mile hard to use and understand does not track percentages correctly nor does it show the percentage of billing to the customers --- ### Excellent - Overall rating: 5/5 - Reviewer: Juan Carlos F. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly and looks great. Estimates and invoices look very clean and professional. Customers can pay with credit card or electronic check, excellent feature. #### Cons Like all of it. There should be a way to notify and remind customers that they have an unpaid invoice. --- ### This is one of the best app finds ! - Overall rating: 5/5 - Reviewer: Nachman m. - Product usage: Used weekly for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This program does everything high priced software does, and it absolutely FREE!!! And not only is it not bogged down by ads, the developer has been adding more free stuff at a rapid pace, from taking credit card payments and e-checks directly though the app, to adding features to the quotes and bills themselves. Now, while this software is made for general contractors, i use this for my own art and technology business. And the few times I had questions, emails were returned with in hours! #### Cons To be honest, there really are no cons to this software. It is truly a work of art. You can tell that this app was created by someone who truly "gets it". --- ### Decent CRM - Overall rating: 4/5 - Reviewer: Jamie M. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered Good option if your willing to pay for it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy flow platform, had everything that I needed at the time for free. #### Cons Ended up taking the free version away. My business was still new and I wasn’t sure if this was the best option for me so I decided to try something else. --- ### Outstanding tool. A must for all contractors. - Overall rating: 5/5 - Reviewer: Jose R. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I can do estimates and bill clients on the spot. Customer love how they get a quote, invoice and or receipt right-a-way. I like how easy it is to use and how it has a web interface as well as the phone ap. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The mobile app and web interface are outstanding. It is so easy to generate a quote, invoice clients and record payment. The ability to email or text the invoice to clients is awesome. Custom contracts and phone inclusion allow for a wide range of customization. The ability to export clients is a huge time saver. I love how I can get an email copy of what is sent to the client. #### Cons The function on the mobile app and the web interface are different. I wish it had the ability to export info to excel or other format. --- ### Remodel Handyman- - Overall rating: 4/5 - Reviewer: Michael B. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered I like joist and continue to pay for them as a backup for receipts and invoices. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros The ease of use and ability to make simile changes on the fly. #### Cons Super limited in use. Does not have drop down menus of materials or labor costs in each industry. --- ### Great Product! - Overall rating: 5/5 - Reviewer: Matt C. - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This has been an excellent product that our company uses for estimates. The best feature is that it is free! The presentation is clean and simple. We love the product and the customer service is great. #### Cons Would love to see a Good, Best, Better format in the future. We would definitely pay for a subscription for that format. ## More reviews [Next reviews](https://www.softwareadvice.com/accounting/joist-profile/reviews/?page=2) --- Joist Reviews, Pros and Cons - 2026 Software Advice