MaintainX

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MaintainX

by MaintainX

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Recommendations

FrontRunners 2020

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About MaintainX

MaintainX is a web-based CMMS tool that can be used on mobile devices. It aims to improve workflow completion and strengthen team communication. It can be used by operational teams in small to large businesses. This solution allows users to track unlimited assets and create countless work orders. Additionally, this tool includes an internal messaging system that reduces unnecessary emails and speeds up workflows. With MaintainX, users can easily create customized templates, such as procedures and checklists. Users can also upload annotated photos to inspections in order to provide more clarity on the status of an asset/location. Pricing is per user on a monthly or yearly subscription basis. Support is available online or via live chat. Compatible with i...

MaintainX Pricing

Free Essential: $10/seat/month Pro: $39/seat/month

Starting price: 

$10.00 per month

Free trial: 

Available

Free version: 

Available

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MaintainX User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 217 reviews

David

Peltier Enterprises, Inc.

Verified reviewer

Company size: 201-500 employees

Industry: Automotive

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed August 2019

Better Than Any Other Work Order Software or Mobile App

We are a full scale IT department and we have been able to respond more quickly to our end users needs. It has allowed us to be more focused on customer service and time management. MaintainX has also allowed us the ability to be able to enter work orders on the fly so we do not forget to take care of something. I have not worked with any other software or app that has given us this type of functionality with so much ease and value for the price.

Pros

The ease of functionality in creating work orders for myself, staff and end users. The ability to easily create repeating work orders for backup and preventative maintenance items. The reporting dashboard is really nice and allows me to see a well rounded view of where we stand. I think I most enjoy how fast the app notifies me of a new request and status updates.

Cons

I would like to see the ability to have work orders created based on known email addresses as well.

Reasons for choosing MaintainX

MaintainX was what satisfied our needs without flashy extra options that we would never use. We just needed a simple, powerful work order system and I feel that MaintainX provides all of that for us.

Mike

McMurray Fabrics

Verified reviewer

Company size: 51-200 employees

Industry: Textiles

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed September 2019

A CMMS that fits in you pocket.

Working with the rep and the guys at MaintainX had been great! They have designed a system that does not need a 500 page manual and are readily available if you have a question or an suggestion. I've seen main of my suggestions implemented in the matter of a few days. They are doing a fantastic job developing this application.

Pros

MaintainX is very easy to set up and use. Other systems are impossible to setup without outside help but not MaintainX. It is scalable and they are adding new features on a weekly basis. Everyone has real-time updates on work orders so you al ways know the status.

Cons

Lack of inventory capability but I'm assured it is coming.

Reasons for choosing MaintainX

Being mobile first was a big factor. Not needing to spend thousands of dollars for help setting up the software. You can do it yourself and MaintainX will help for free. Knowing instantly what is happening, communicating directly with the tech, attaching manuals, photos, videos to work orders it makes you more effective.

Sean

The DeLong Co., Inc.

Verified reviewer

Company size: 201-500 employees

Industry: Farming

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed May 2021

Great software

It’s been a great experience snd will help to streamline our maintenance and safety. The MaintainX staff has been great to work with and setting up our orgs.

Pros

It is very easy to use and get set up. It also doesn’t matter how experienced our guys are with tech it is very easy to use

Cons

Haven’t found something we don’t like yet

Reasons for choosing MaintainX

Our employees liked this system and thought it would be more user friendly

Rhonda

United Data Networks Inc

Verified reviewer

Company size: 2-10 employees

Industry: Information Technology and Services

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

4

Functionality

4

Reviewed May 2020

Review and suggestions

The technicians like the platform for uploading most pictures and workorders. There have been times they still need to email information to the main office because Maintainx doesn't upload properly

Pros

We need more characters available for the description. I don't have enough room for all the information I need to put in there. Adding the addresses for us is not helpful. Almost every jobsite is different for us. Customizing the time for the start time and the due date time would be better. Sometimes we have a start time of 7:45 and we are unable to put the exact time in. 7:30 and 8:00 are the only options

Cons

See above. Getting used to it was not as hard as I initially thought

Anna

Property Managers, LLC

Verified reviewer

Company size: 11-50 employees

Industry: Real Estate

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

4

Functionality

4

Reviewed May 2021

MaintainX

Overall, it is a great user friendly program.

Pros

Easy to use and user friendly. I can add work orders from my computer as well as from my mobile phone. I can look daily at the progress my guys are making and give feedback. I can send messages through this portal as well.

Cons

My work orders fall off if my guys don't do them daily. Also, when printing reports dates come up when they shouldn't be populated.

Reasons for choosing MaintainX

My boss liked the options this program gave us.

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