MaintainX

MaintainX

4.75

(286)

best for

  • Accounting
  • Best For All Business Sizes
  • Supports Multiple Platforms

what reviewers say

  • Great value for money
  • Great ease of use
  • Great functionality
Frontrunners

Frontrunner 2021

Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

What is MaintainX?

MaintainX is a web-based CMMS tool that can be used on mobile devices. It aims to improve workflow completion and strengthen team communication. It can be used by operational teams in small to large businesses. This solution allows users to track unlimited assets and create countless work orders. Additionally, this tool includes an internal messaging system that reduces unnecessary emails and speeds up workflows. With MaintainX, users can easily create customized templates, such as procedures and checklists. Users can also upload annotated photos to inspections in order to provide more clarity on the status of an asset/location. Pricing is per user on a monthly or yearly subscription basis. Support is available online or via live chat. Compatible with i... read more
View real-time insights from the field!
View real-time insights from the field!
Easily import existing checklist and forms
Easily import existing checklist and forms
Preventive maintenance has never been easier
Preventive maintenance has never been easier
Managing Parts and Inventory has never been easier
Managing Parts and Inventory has never been easier
Create digital forms for procedures, checklists and gauge readings
Create digital forms for procedures, checklists and gauge readings
Message your team to keep everyone on the same page
Message your team to keep everyone on the same page
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User Review Highlights

4.75

286 Reviews

5
220
4
60
3
4
2
1
1
0
5

Ease-of-use

out of 5
5

Customer Support

out of 5
4.5

Value for money

out of 5
4.5

Functionality

out of 5
  • icon"Great customer service, the app works seamlessly between the computer and the phones."
  • icon"The overall simplicity of the program is very nice. Everything flows pretty well."
  • icon"It is easy to use and has great scalability. I am able to use it with a team that isn't the best with technology."
  • icon"There are not many, if any negative thoughts I have for this app."
  • icon"Sometimes when i start a problem report the page flips before I finish it."
  • icon"Notifications And annoying popping up every 2 seconds."

Read user reviews

How much does MaintainX cost?

Free Essential: $10/seat/month Premium: $39/seat/month Enterprise: Contact Us

Starting price

$10.00 per month

Free trial

Available

Free version

Available

Which features does MaintainX offer?

Top MaintainX features and user ratings for each are:

Work Order Creation
5.0 (9)
Inventory Control
4.2 (4)
Equipment Management
5.0 (3)
Mobile Access
4.8 (28)
Work Order Management
4.8 (36)
Asset Tracking
4.6 (23)
Preventive Maintenance
4.8 (25)
Scheduling
4.6 (24)
Appointment Management
Code Enforcement
File Storage
Process Change Tracking
Purchase Order Management
User Management

This data is sourced from real user reviews, to provide you with unbiased context from people who actually use MaintainX.

How easy is MaintainX to use and deploy?

MaintainX supports multiple deployment options, including: Cloud, SaaS, Web-based, iPhone, iPad, Android, Windows, Mac, Linux, Chromebook.

People who reviewed this software give it a 5 star rating for ease-of-use.

What do verified users say about MaintainX

4.75/5 out of 286 Reviews

Showing 1 - 5 of 285 reviews

User Profile

David

Verified reviewer

Company size: 201-500 employees

Industry: Automotive

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2019

Better Than Any Other Work Order Software or Mobile App

We are a full scale IT department and we have been able to respond more quickly to our end users needs. It has allowed us to be more focused on customer service and time management. MaintainX has also allowed us the ability to be able to enter work orders on the fly so we do not forget to take care of something. I have not worked with any other software or app that has given us this type of functionality with so much ease and value for the price.

Pros

The ease of functionality in creating work orders for myself, staff and end users. The ability to easily create repeating work orders for backup and preventative maintenance items. The reporting dashboard is really nice and allows me to see a well rounded view of where we stand. I think I most enjoy how fast the app notifies me of a new request and status updates.

Cons

I would like to see the ability to have work orders created based on known email addresses as well.

Reasons for choosing MaintainX

MaintainX was what satisfied our needs without flashy extra options that we would never use. We just needed a simple, powerful work order system and I feel that MaintainX provides all of that for us.

Reasons for switching to MaintainX

We made the switch because the software was difficult to setup, the mobile app was not efficient, end user confusion and there was not enough value in the price being charged.

Thomas

Company size: 51-200 employees

Industry: Food Production

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2022

User friendly maintenance program

Over all the system has been very helpful for our business and very helpful for our inspections that we have for certain certifications.

Pros

Keeps good records of all our equipment histories. Easy to write procedures for maintenance steps. Keeps maintenance team on track.

Cons

Some times when we set up a repeating work order it will repeat for a long time and all of a sudden it stops repeating the work order then I will have to go back and reschedule.

Reasons for choosing MaintainX

User friendly and easy to collect data when needed for future maintenance of equipment

Anonymous

Company size: 51-200 employees

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
2

Functionality

out of 5

February 2022

decent for an entry level program

Decent program to track work orders and manage assets. Very easy to use. Mobile app is helpful. not impressed with overall features and functionality. Data input way too time consuming.

Pros

Very easy to use, mobile app is helpful.

Cons

inability to mass edit in spreadsheet format, worksheets are time consuming and basic. Lack space to input details such as component info for equipment, specs, etc. Lack of many desired features and functionality. mobile app doesnt show all info or allow editing of info when it comes to inventory control etc.

Reasons for switching to MaintainX

AMMS program and backup data was lost. Prefer to switch back to amms after trying maintainx

Response from MaintainX

Hi there, Thanks for leaving a review for MaintainX. We are sorry to hear that your experience has been anything less than exceptional so far. We have a team available to assist with data input and help set up your organization for you. We would love the opportunity to learn more about your feedback and ensure that we have enabled all the functionality you are looking for. If we are missing any functionality, our team would love to understand what you need so we can include it on our roadmap. Feel free to reach out to us at your earliest convenience. Best, MaintainX

Replied March 2022

Chris

Company size: 1,001-5,000 employees

Industry: Chemicals

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2022

Would be lost without MaintainX

I could not be happier with the system MaintainX has helped me build. In fact, MaintainX is helping us spread this powerful tool to all of our sites.

Pros

Easyto use, fully featured CMMS system. Top notch customer service and support. MaintainX will instantly change how you do things. The file cabinets and binders will be gone for ever and your data will know be at your finger tips.

Cons

After over 2 years of use I can't find anything not to like.

Reasons for choosing MaintainX

Ease of use, all the features and the customer service.

Rory

Company size: 51-200 employees

Industry: Food Production

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

April 2022

MaintainX very modern Maintenance Management.

Excellent software system, with excellent support

Pros

The system is very user friendly, and dynamic in that when anything is updated it can immediately be accessed elsewhere. The technical customer support team as very responsive and able to assist you by sending a simple message.

Cons

The reporting could be better and more dynamic.

Reasons for choosing MaintainX

That this was user friendly and and web based mobile based system.

Showing 1 - 5 of 285 reviews

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