We are a full scale IT department and we have been able to respond more quickly to our end users needs. It has allowed us to be more focused on customer service and time management. MaintainX has also allowed us the ability to be able to enter work orders on the fly so we do not forget to take care of something. I have not worked with any other software or app that has given us this type of functionality with so much ease and value for the price.

The ease of functionality in creating work orders for myself, staff and end users. The ability to easily create repeating work orders for backup and preventative maintenance items. The reporting dashboard is really nice and allows me to see a well rounded view of where we stand. I think I most enjoy how fast the app notifies me of a new request and status updates.

I would like to see the ability to have work orders created based on known email addresses as well.

It has been one of the most helpful additions to our maintenance team in the past few years.

The price is great for the product you get. It is a really easy program to use with a great mobile app for my team to track and complete work orders. It keeps everything really organized and is easy to track with projects.

There are a couple of updates that I would like to see like tool check out programs and some more location options but it is a great program.

Tracking

Accountability and reporting .

Everyone not being able to view all tickets

Overall, maintainX is a great system that is still evolving to meet the customers needs. it has made tracking work orders for both scheduled and unsceduled work very easy and inventory managment is great.

it is an easy to set up system, cloud based and moble friendly. The end users can navigatge the system from a phone or tablet with ease to manage assets, find parts, and complete work oreders.

Scheduling module could use some help. It is difficult to schedule work that may have a differwent due date that scheduled date. Receiving against PO's is complicated because it does not account for partially received orders.

MaintainX has been a great tool. We have completely switched all our paper maintenance records to electronic records, saving paper and resources. Additionally, we have better oversight on the assets in use and are able to keep up with routine maintenance and capture the work performed in real-time which was always a struggle when using a paper-based system.

Easy to use, and setup. Both desktop and mobile work extremely well and are easy to pick up. The MaintainX integration team and customer support are helpful and responsive which makes the switch to MaintainX a no brainer.

A lot of maintenance tracking is driven by industry specific regulations which usually incorporates software validation as part of the qualification process for using an electronic system. Therefore, some more features geared towards role/user administration and customization, audit trail, metadata tracking, etc.

Until MaintainX was introduced to our company, maintenance was carried out by talking to the maintenance engineers about what had to be done each day. This was time consuming and little to no records were kept about each asset and its maintenance schedule. MaintainX has enabled us to keep a work order history for each asset/location and provides use with time and cost tracking which we would not have had before.

Attentive customer care.Ease of processing work orders.Time and cost tracking.Scheduling repeating and preventative work orders.Constantly updating features and taking feedback from customers.

Not many cons with the system. Sometimes it can be frustrating to not be able to search under a specific category, but once you get used to using the filters it becomes easier to find everything you need.

We needed a system that works well not just for the uper management, but for the tech's. They are the frontline workers and we wanted a system they would enjoy using. Something user friendly and easy to use. We found it with MaintainX

We like that this is a mobile first system, everything a tech needs to have access to is there at his/her finger tip.

there are limitations to what is able to be used in "Offline: mode

Its a powerful tool to keep up will all the request we receive, to make sure nothing is forgotten.We've started including procedure for common task, which allows new hire to perform task with less supervision, and more effectively.

We chose MaintainX over other CMMS because it was simple and easy to use for some of our techs who are not that computer-savvy.Been using it for a lil over a year and its great, work order dont slip in the cracks anymore, the procedure library is a powerful tool and the android app is really nice.

Some of the feature are sometimes too simple, missing some options, but then we chose it for its simplicity so cant complain.

Love it! So far does everything we need it to in a great user friendly platform

Ease of use, cross platform (great mobile app), great features

Some features/settings not quite tweakable to how we need them… yet

Its very intuitive, easy to work with, easy to implement, and easy to train the team on.

Its a little pricey, but the cost is worth the information, and overall use of the system to bring all of our facility equipment together.

Working with the rep and the guys at MaintainX had been great! They have designed a system that does not need a 500 page manual and are readily available if you have a question or an suggestion. I've seen main of my suggestions implemented in the matter of a few days. They are doing a fantastic job developing this application.

MaintainX is very easy to set up and use. Other systems are impossible to setup without outside help but not MaintainX. It is scalable and they are adding new features on a weekly basis. Everyone has real-time updates on work orders so you al ways know the status.

Lack of inventory capability but I'm assured it is coming.

I've now had several meetings with our maintenance team. We have completed our first weekly's and will we are in progress with our first departments monthly PM's. The software is everything that I was lead to expect and more. [SENSITIVE CONTENT HIDDEN] has been incredibly resourceful, responsive and helpful. It's always nice to make a decision after testing 15 solutions (felt like 1000) and feel confident that you've made the correct decision. I feel that way right now and wanted to share. We still have some setup to go - I'm taking the walk before run approach with the guys but this is slick. I'm looking forward to the partnership.

The seamless transition between the desktop and the mobile app make this a really nice solution. The reporting, filtering and scheduling abilities of the work orders is really nice and easy to use.

So far the only cons were identified at selection and were so minor they didn't prohibit me from selecting the solution. Little things like work orders have a really slick ability to save filters but reporting and the mobile app do not have it. It's not a huge deal since mobile users can filter to themselves and see only what they need to but it would be helpful if they could save encompassing filters such as specific departments and weekly vs monthly vs annually.

The biggest thing MaintainX has helped us with has been keeping all of our maintenance and repairs at all of our properties together and viewable by all of us. It eliminates the need for each of us to have our own system in place.

It's very adaptable to a wide range of assets, repairs, etc.

It would be nice if more than one asset could be assigned to a work order. For example, if an HVAC PM service is for several pieces of equipment it would be nice to select each one. Instead I find myself duplicating work orders or grouping equipment together to make it work.

Really enjoy. Our Team has embraced it and it definitely keeps us on track with building maintenance

Very thorough once you have the platform....covers the entire buiding

Takes a little longer for users to load in requests compared to other products. Its outputs are much more detailed so I am certain that has something to do with it

Very Good. I have been able to track PMs more easily.

The ability to use on devices is great for mobility. The interface is clean and uncomplicated, yet is deep and offers many options for me to save data for later use. It is quite intuitive compared to the last CMMS we were using.

Honestly not much. If anything it might be there is less focus on desktop, which is fine with me. There are some in our organization which is better for them to send me work requests. Of course this may already exist and I just haven't gotten that far yet!

Simply put it's been a game changer for our department. The amount of time and effort this product has saved us has been so helpful. I'd never go back to our old system, we use this product daily and rely on it to be effective. It's been a great overall experience and I would honestly recommend it to anyone who manages any kind of property and maintenance staff.

This product has had a huge impact on our production and organization since it's implementation. It's been so easy to use and getting the rest of the team on board with the new system was really easy. I honestly can't imagine ever going back to the old way of using paper work orders. This is such a huge time saver for us and really is key to keeping track of all of our work orders across our different properties. It's great to be able to get all the key information into our techs hands out in the field being able to view photos and details in real time. And from the admin side it's a great being able to see when things are being completed. The asset tracking has been key for keeping track of our water meter readings and keeping up with vehicle maintenance as well. Having so many requestors is a big value as well; it gets our whole team involved with the facilities upkeep and has gone a long way to keeping our properties looking so nice and running smoothly. Oh and I can't forget to mention the team at MaintainX and their technical support. They've been so easy to work. They are always easy to get a hold of and very responsive. Any issues I've had so far have been taken care of either within a few hours or a day at most. It's so nice to get an actual person working at the company helping instead of a generic foriegn call center whos just googling the troubleshooting. They are always friendly and engaged in whatever you're calling about, so a big thanks to them.

There's really not much I don't like about MaintainX. I guess if I had to pick something it would be that there doesn't seem to be many updates or new features added very often; or at least ones that impact our field or the areas we use it for. I've suggested some features to the team before but haven't seen any really implemented yet. But it's not the end of the world; the current build is still very much optimized for what we use it for.

The ease of use with MaintainX is fantastic. Technicians caught on and are using it dally to help them complete necessary tasks and communicatee important information

No negatives with me. MaintainX has been a win a cross the board

Its user friendly and the MaintainX team was very friendly and helpful in getting us up to speed very fast especially during the trial period. So far I am very happy with MaintainX. If the conditioning formatting can be made available as part of its basic features.

It has all the basics that's needed for maintenance of assets and ability to include other suppliers to the WO's which is trackable.

If Meters can also create a notification especially for vehicle mileages when it is due for servicing based on the odometer readings that is input into the program per asset. This helps track and assist in the maintenance of our vehicles and other assets that requires servicing after X amount of hours or km's of operation.

MaintainX is an amazing tool to have. I have had issues with other similar software and have found that getting staff onboard with this type of software to be very difficult. When I first introduced this software, my staff was completely against it, but as soon as they saw how easy it was and what communication improvements came from this software they jumped in and have not stopped using it.

I have been searching for a good maintenance software for a long time. When I came across MaintainX I was a bit skeptical, but quickly found that it was the right software for me and the company I work for. As soon as I signed up for the free trial, I was greeted with an email from their staff, and to my surprise, when I had a question I was responded to immediately.

The only down fall to this software is that I have quite a few staff members that will be requestors, but they do not speak English well and it would be best if there were a translator option from Spanish to English and vice versa, but I have been informed by the staff that they are working on that part of the software now. I hope that this comes quickly as it would ease the pain of trying to improve communication with some of my staff.

Brilliant, I was able to dive in head first and get a full maintenance schedule for the next 5 years, along with over 100 assets all with an individual fault request portal, custom servicing stickers for information, all within 1 month of signing up. It has really revolutionised and streamlined our maintenance.

The overall set up and integration was extremely easy, a few days sat down with my current schedule and I was able to transfer it all over and create a much better system. As well, the customer service is always very friendly and quick. Also, whilst using it there seems to be constant upgrades to the system based off of user feedback which is nice to see. We use this everyday from service reports to PPM and stock checks. The QR codes for assests are EXTREMELY useful.

Some features could be better streamlined to do more complicated checks, but most ideas are possible with the time. Also a more editable request portal would be ideal

Time and communication with the requester

Very easy to use and our team can keep track of all job card and help each other

Nothing, it have everything we need time

MaintainX is a great software! they communicate with you and they want you input on things. we use this software on a day to day basis for our jobs and it works very well this is a great program all around. good Job guys!!! thanks you for making my life easier.

we love the fact that we are able to create individual work orders, also that we can see witch tech is on witch job with the in progress and that we can put it in the done column once the tech has finish the job. we also love the fact that when a service calls come in everyone is up to date on what is going on. also the fact that we can communicate on this software is great!! it is also awesome that we can leave notes of the job for others to read on each work order.

there is not much to least like on this software. the only thing i can think of is i would love to see another column for parts on order. once the tech has seen the job it would be great if we could put it in a parts on order status in a column away for the TO DO. i think that is a huge thing because i have some techs that get stress out when they see too much to do in that list so if there would be a 3rd column that would be great.

Our inventory control, and tracking is top notch now, and our downtime is at an all time low due to the instant notifications, and ability to track progress on the mobile app.

Maintain is easy toocations. learn, and use. Myself I use the CMMS side of it more, we started with no inventory / spare parts tracking system for the Maintenance Dept., and within a year have well over 1000 parts / assets entered and bar coded

Only thing I would like to see is more search capability when looking up parts inventory on the mobile app. When setting at the computer I can search parts inventory by many different categories, on mobile I can only search directly by the items name.

Overall this program has been extremely helpful for our organization. We get more done and can justify our role much easier with the reporting part of MaintainX.

We love the ability to track work, schedule repeating PM work orders, and the accessibility from anywhere via our smartphones.

I wish there was a way to add an email address to a work order to keep certain people(non-requester users) in the loop on the status of the work order.