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What is Mango Practice Management?
Mango Practice Management (formerly known as Mango Billing) is a cloud-based practice management solution that is a game-changer for professional service firms to automate processes for Time & Expense Tracking, Invoicing, Scheduling and Payments Processing. Key features include Due Date Management, Document Management System, Online Payments to include Credit Card and ACH Processing, a Practice Management Reports Center and other feature to streamline the management of your firm.
Mango Practice Management works with CPA Accounting Firms, Bookkeeping Agencies, Consulting Firms, Legal Firms and any other business that needs to track and manage time effectively. It provides a complete 360-degree view of all Client information to include Invoice History, Payment History,... read more
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User Review Highlights
4.31
32 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"We appreciate how it flows and accomplishes so much with ease. There is definitely a learning curve, but that is common with any seriously good software."
"So easy to use and customer support was so helpful in training and set up for us."
"ImagineTime is very user friendly and easy to get around in."
"Sometimes the icons in Outlook 2016 are not appearing. Then, I must waste time trying to send the files."
Read user reviews
How much does Mango Practice Management cost?
Starting price
$19.00
Free trial
Available
Free version
Available
Which features does Mango Practice Management offer?
Core features:
AccountingBilling & InvoicingBilling PortalClient PortalDocument ManagementExpense TrackingInvoice HistoryPayment ProcessingRecurring/Subscription BillingTime & Expense Tracking
Other Top Recommended Accounting Software
How easy is Mango Practice Management to use and deploy?
Mango Practice Management supports multiple deployment options, including: Cloud, SaaS, Web-based, Windows.
4.31/5 out of 32 Reviews
Showing 1 - 5 of 32 reviews
Anonymous
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2017
Great, Convenient Product
Track employees time on jobs and then bill the customer with the data that is accumulated from the employees time entry.
Pros
Very simple to use but has everything you need to track your WIP and do your billing. Very user friendly layout that makes sense. Updated frequently.
Cons
As the database gets bigger sometimes it lags. When you do searches you can't search a contacts name and get the company to show up.
Sean
Company size: 2-10 employees
Industry: Accounting
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2021
The only way to convey a tax return to a client.
We convey all of our tax return copies digitally through the Imaginetime Platform and feel secure that the end-to-end encryption is what our firm needed.
Pros
I really appreciate how Imaginetime (1) stores files sent to client on the cloud platform and (2) encrypts the tax return for our clients to review. We started using the digital signature option this year during tax season with relative success.
Cons
Needs more integration with softwares such as Ultratax and Quickbooks.
Reasons for choosing Mango Practice Management
Ease of use, straight forward, up-front pricing. Great service!

Response from ImagineTime
Thanks, Sean! It is a pleasure to be working with you!
Replied July 2021
AmandaBeret
Company size: 11-50 employees
Industry: Accounting
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
June 2021
Good Software, still needs vast improvement- 3*** at best
When I was pricing out software and testing software pre Covid Pandemic, it was difficult to get a "Portal" style software that had ease of use for our staff as well as for our clients. It was between Imagine time and another software at the time of purchase and I went with Imagine time, however I wish at this point I had gone with the other software. Clients had big big issues with Imagine time, thought it was archaic, not user friendly, not easy to use. We had the same issue with 2 of our partners. The Message function is terrible, half the time the documents could not esign within the system in the middle of Tax Season which made using the software cumbersome. It would be ideal that data could be worked on inside the portal rather than having to be downloaded and reuploaded and ideal if items could be deleted rather than archived. We have invested a lot of time and money into Imagine Time and I hope it is still implementation stage to allow for a better result in the coming years. We are at the time that mid summer we will either decided to go to the other software and have to retrain staff and clients or hope that Imagine time creates some better links and items within the software.
Pros
I feel at this point the only pro of this is the ability that it was easy to set up, customer service was beyond, however the cons outway the pros 10 fold.
Cons
There are so many cons in this software. Ease of use, storage, Client management, signature functions not supporting the size of the file, task lists, (looks like this is now showing) being able to support many different file types, should be able to work on the files within the software ie Excel, Word, or PDF integration. My biggest complaint is the communication functions and the ease of use for the clients.

Response from ImagineTime
Hi AmandaBeret, I am very upset to see you are unhappy with our file sharing and esign features. I see we spoke in early January, and it seems your issues at that time had been resolved. Is there anything we can do to make this a five-star review? Please feel free to reach out to one of our team directly. I will also reach out to you personally via email.
Replied June 2021
Caryn
Company size: 2-10 employees
Industry: Accounting
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2022
Customer Service is the best I've ever seen
Imaginetime has the most incredible technical support support team I've ever experienced with any product. I have been a user since 2004, and they have never let me down, not once. They are extremely knowledgeable, quick to help, comprehensive, incredibly patient, and will help you with whatever questions you have, no matter how many times you ask. They are also very proactive when there are updates needed due to Microsoft glitches, and work around the clock to make sure you have no service interruptions. In 17 years I have never had anything but excellent technical support from Imaginetime, it is the number one reason I recommend their software over all others. I have always felt like they are a small business where every single person you talk with actually cares that you're happy with their product and able to use it to it's full potential. I recommend Imaginetime to every CPA I know!
Pros
This software is written specifically for accounting firms. It does everything the big software companies do for a much lower price.
Cons
It can be a little complicated at times, but their online help menu covers absolutely everything with incredibly comprehensive instructions.
Reasons for choosing Mango Practice Management
Comprehensive functions, written specifically for CPA firms, attractive price, but ultimately primarily their customer service.
Reasons for switching to Mango Practice Management
I started my own CPA firm.

Response from ImagineTime
Caryn! Thank you so much for the kind words. So glad we are able to partner with frm owners like you!
Replied February 2022
Sue
Company size: 2-10 employees
Industry: Accounting
Time used: Less than 6 months
Review Source: Capterra
July 2021
Imagine Time improvements
Overall the experience is good. I like having 3 different programs I need all rolled in to one. Prior, I had time keeping, portal and due date tracking software. Now all 3 of those are in one software.
Pros
Being able to email docs to a client that is encrypted.
Cons
I believe the software is new and a there are a few kinks to work out yet. Support is very eager to get it right though. We have to pay for a seat for every person who has time, vs old Imagine Time where the receptionist would enter all time for all employees. I don't like to have to log in to imagineshare to get to portal. It seems like this should be in the single log in for mango billing.
Reasons for choosing Mango Practice Management
I liked the demo. Other products worked fine and most clients could use portal. A few could not. I like being able to just email them docs that are encrypted instead of having them log in to a portal.
Reasons for switching to Mango Practice Management
Easier/better having 1 software vs 3 different.

Response from ImagineTime
Thank you, Sue!
Replied July 2021
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