All Melio Reviews

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Alexander

1 employee

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed February 2023

Trustworthy and affordable software

User Profile

merroudj

Verified reviewer

Computer Networking, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2022

fast and easy payment processing

At this point in the Melio Payments review, I can honestly say that it's worthwhile to try, particularly given that it's free. For freelancers, accountants, and small enterprises, it's a fantastic financial solution. The latter group may automate their bills or payments and handle all of their customers from a single platform.

PROS

A very tidy, straightforward, but effective tool for paying bills and invoices, Payment processing, is quite simple compared to its rivals; it is substantially more productive. This product's flawless integration with our accounting software is why we chose it. Additionally, it eliminates the inconvenience of printing and sending paper checks. Recipient changes of the payment method selected are seamless

CONS

Improved phone customer service is something I would like to see no other recommendations now. Vendors are added with their Melio links, and those vendors currently in QuickBooks should automatically connect. Now, when you do that, a new vendor is formed and is not connected to the one that presently exists in QuickBooks. Wishlist: It would be nice if there were an option to send international wire transfers in different currencies. If it is wholly linked with Wave Invoicing, it would be fantastic and allow a free connected workflow.

Melissa

Accounting, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2022

Melio helps me get my vendors paid easily and on-time FOR FREE!

PROS

Melio integrates VERY WELL with QBO. I'm able to set up vendor bills/payments with a simple approval workflow quickly and easily. My vendors can choose how they are paid (paper check or direct deposit) and I can choose how to pay them (bank account or credit card). Paying with a bank account is FREE!

CONS

I'm finding that my vendor addresses don't carry over from QBO to Melio, so the first time I pay a vendor in Melio I have to type in the vendor address in Melio, even though it's already set up in QBO. It's a minor inconvenience that I'm hopeful Melio will fix. (Their customer support is great!)

Reason for choosing Melio

Bill.com is SO EXPENSIVE

Reasons for switching to Melio

We switched to Melio because we wanted a cost-effective way to pay vendors without printing paper checks in the office.

Kathleen

Management Consulting, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

5

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed December 2023

Easy to use but not easy to fix.

I am a Virtual Assistant. I help small businesses and entrepreneurs with the administrative pieces of their business such as accounts payable, bookkeeping, organization, etc. I'm always on the lookout for technology that can make my clients' lives easier. Quickbooks, for instance, does that. Melio purports to do that, and a year ago I would have been singing their praises. I am not singing their praises this year. Nor am I recommending them to any of my clientele. The administrative church of the past two months created from issues Melio caused has cost one of my client's time, effort, and money. We now have a project that is critically in danger because of Melio's failure to communicate in a timely fashion. I get it, everyone's busy, but a company that prides itself on payment processing needs quicker response times and customer service agents who are better empowered to handle client's complaints. 24-48 hours is not good enough for a payment processor. 5 days even less so. I will not be recommending Melio to any of my clients going forward. You're better off getting Bill Pay through your financial institution and having your bank handle everything. Or, better yet, the old-fashioned, check or credit card method. Melio has proven they are unreliable.

PROS

The ease of use is incomparable. I will give Melio that at least. You can select multiple bills at a time and halve your effort when it's time to pay off invoices.

CONS

The unreliability. And this is on two different fronts. I use Melio as a contracted Virtual Assistant/consultant with clients. My client uses Melio for ease of payment. However, the last two months have been a nightmare to deal with because of actions Melio took without communication or resolution. 1. Single-Use Card Option: This shouldn't even be an option, in my opinion for anyone. There is too great a risk of fraud. Anyone with access to a company's email can change their payment receipt to a different form, such as single-use card without anyone being the wiser. I've had this happen twice now, and it's put a serious strain on vendor relations and made us look like zeros instead of heroes. Worst of all, support does nothing but say it's the "payer's responsibility" to check information. That's true enough and I agree wholeheartedly, but the idea that anyone with a company's email address can just change informaiton at will is, frankly, a little concerning. 2. ACH payments get denied without any reason cited and then you can't get a response out of support except to say to contact the "Compliance" team or "Bill Payments Operation." I've now had three instances of payments being stopped--critical payments I'd add. The first took two weeks to fix. First, it was stopped by the "Compliance" team. I did my due diligence and contacted said team for resolution. I contacted the Bill Pay Operations team as well for resolution. You know how long it took to get ANYONE to responde? FIVE DAYS. Five days on a $20k payment. When I did get a resolution it was to say that the payment had gone through--no one even bothered to check with us to see if we still needed the payment to go through. We'd already cut a manual check for the amount and hand-delivered it to thee vendor. When Melio unilaterally pushed the payment thorugh, we had to rush to get the check voided, then notify the rest of our accounting team, the vendor, and the bank what was going on. It cost us two weeks of effort to fix one payment. Our most recent denial was for a payment to wrap up a project so we could get final payment. That was denied too. It's been 24+ hours since we've contacted support and no one has said "boo" let alone an explanation for what thee payment failed. Now we have a nearly $100k payment in the balance. Customer service agents are always busy. They're also always critically under empowered and under supported by their own companies. I don't blame them. No, I blame whoever at Melio decided that email was the only customer service line to provide and that 5 days is perfectly acceptable to respond and then only to create more problems. Up to this point, customer service has been stellar. I don't know what happened between last year and this year, but this has got to stop. Melio isn't the one who suffers the consequences of payments not going through--it's the users. It's my client's company that's suffering the effects of this lack of communication. If you have too many emails to get through HIRE MORE PEOPLE, pay them the premium rate for their service. It's not that hard, folks, it just takes spine.

Vendor Response

Hi Kathleen, thank you for sharing this feedback, and we apologize that your overall experience has been less than stellar. We value your feedback and would love to talk to you more about some of the issues you've been facing and how we can make this better for you. Please email us at reviews@melio.com and we'll be sure to take a deeper look into your account. Best, Team Melio

Replied January 2024

Milena

Accounting, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Love it so far

Great! I am very happy with all features Melio provides and will recommend it to anyone who needs a payment processing system.

PROS

I love Melio. It is very easy to use, and really convenient. I am able to provide more services while spending less time per client. Thank you!

CONS

I had a problem with a Wire transfer once, I haven't tried it again to know if the issue was fixed. Will update when I use it again.

Reason for choosing Melio

Pricing and a client

Reasons for switching to Melio

Bill.com was much more expensive and provides almost the same features.

Vendor Response

Hi Milena, thanks for sharing this review with us and the community! We're glad to hear you find Melio useful and easy to use. Best, Team Melio

Replied November 2022

Vic

Accounting, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2022

Melio pays

I rely on it to pay and get paid.

PROS

It's effortless to set up. More importantly it's easy for my clients to accept and adopt the software into their business.

CONS

Web interface a bit clunky for desktop users.

Reason for choosing Melio

Price mostly but clients seem to like it better than bill.com.

Reasons for switching to Melio

Price.

Vendor Response

Hi Vic, thanks for sharing this review with us and the community! We're glad to hear you find Melio useful and easy to use. Best, Team Melio

Replied November 2022

Beverly

Hospital & Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed April 2022

Good unless you need a critical payment to be processed immediately

Up until the failed same-day payments, it had been a pretty good way for us to send out payments without having to get checks signed. I am very disappointed with the same day payment issues though.

PROS

It's free and can be used by the owner from his cell phone.

CONS

We had two critical payments that had to go out same day. We paid $30 to have them expedited and they both failed. Customer service could not tell me why and the issue was never resolved.

Reason for choosing Melio

Price, ease of use

Reasons for switching to Melio

Bill.com charged us and had a very complicated "clearing" process. I could never get it reconciled. I hated it.

Lisa

Accounting, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Best way to pay vendors- bar none

Easy to implement, and support is great!

PROS

The full integration with in QuickBooks online makes this an easy choice for streamlined and efficient processes.

CONS

It is difficult to know exactly when a vendor will receive a payment. Should be two days but sometimes has been five days. Especially in the beginning of using the software.

Reasons for switching to Melio

Other AP process was clunky. And did not apply credits properly.

Vendor Response

Hi Lisa, thanks for sharing this review with us and the community! We're glad to hear you find Melio useful and easy to use. Best, Team Melio

Replied November 2022

Kate

Staffing and Recruiting, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed December 2020

Melio Feedback

I am happy with the product, especially since it is free for the functionality I am using it for. I would be willing to pay a small fee (at least the cost of a stamp) to have live checks be processed and mailed on the same day that the payment is processed.

PROS

I love that I can pay all invoices without printing and mailing checks. It is also great that the program completely integrates with QuickBooks so the bills show up automatically in Melio, and with a few clicks I can pay all of the bills.

CONS

It takes over a week for a live check to be delivered to a vendor, which is a long time.

Reason for choosing Melio

I loved the fact that it was free, and had all of the functionality that I was looking for.

Vendor Response

Hi Kate, thank you for taking the time to post such an excellent review. We are glad Melio has been able to save you time and busywork. We are currently working on a fast check feature and it should be available soon, so stay tuned. All the best, Team Melio

Replied December 2020

sandy

Accounting, 1 employee

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2022

Melio is a great option for sending and receiving payments

I have been extremely happy with the ability to have payments come directly into my bank account from the customer, and the fees are fair.

PROS

This product integrates very well with Quickbooks Online, and is fairly easy to use once it is set-up. Customer Service is great

CONS

Set-up takes a little bit of computer saavy, but customer service is very helpful. It takes a little bit longer than I would like to get the funds in my bank account after a customer has made the payment when they pay from their bank account.

Reason for choosing Melio

I did not need to process any international payments

Reasons for switching to Melio

Quickbooks payments fees are too high, and the time it takes to get the money too long

User Profile

Adam

Verified reviewer

Information Technology and Services, 10,000+ employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed September 2023

Melio – Manage your ACH payments

What sets Melio apart for me is its simplicity, especially when it comes to regular vendors. Sending payments is easy and the platform also allows me to keep a record of all payments made during the year. This is incredibly helpful come tax time.

PROS

I have been using Melio to manage payments to suppliers and contractors. The platform allows us to process ACH payments completely free of charge, which is an incredible benefit. You only incur a cost if you send more than two checks per month. I like its design and the speed at which payments are processed.

CONS

What I don't like is the customer support, it is very, very slow, and when you have a problem with a transaction it can be very tedious and time consuming.

Vendor Response

Hi Adam, thanks for sharing your feedback. We are glad to know you're finding Melio to be such a resourceful tool. We take feedback about our offerings very seriously and we're sorry to hear you've been having a difficult time reaching our support team. Our support team is available for live chat Monday- Friday 9am- 8pm EST to help with any immediate needs. However, please feel free to reach out with any additional concerns via email to reviews@melio.com. Best, Team Melio

Replied November 2023

Herbert

Computer Hardware, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Painless payments for painful payees

Excellent

PROS

I was able to set up payments to the very few vendors that absolutely demand being paid via ACH rather than needing to consolidate my business transactions through a software suite to make it worthwhile. It is also incredibly affordable or free for the transactions, and there has not been problems.

CONS

There was a feature that was pretty adept at picking up an invoice PDF and setting it up as a pending bill, but the accuracy has gone down. Nothing to cry about though as I have always triple checked things!

Reason for choosing Melio

No need to consolidate my business into a software package that locks you into renewals. I can switch banks, accounting software, addresses etc. and Melio is just for paying bills. No need to be all things.

Reasons for switching to Melio

Easier and more reliable

Vendor Response

Hi Herbert, thank you for the fantastic review. We are delighted to hear Melio has been able to take some of the pain out of making business payments - it's what we're here for. We would also like to thank you for your feedback which we will pass along to the team. All the best, Team Melio

Replied December 2020

Ochana

Construction, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

3

Reviewed January 2023

Love Melio for Large Orders!

PROS

In our line of contracting, we purchase houses from the mainland. Melio allows us to pay large amounts of money through ACH. It saves us wire xfer costs.

CONS

Waiting for Business to Customer or SoleProp Sub-Contractors payments. Only B2B xfers allowed at this time. We need to pay individual subcontractors and refund clients at certain times and the ACH is the best way to accomplish this. Please enable this function so that we aren't limited to whom we send money to with your product. We also cannot have customers pay us through Melio... sometimes payments of over $100K for building are needed, and we have to send them to the bank to do a wire xfer. Please enable C2B payments.

Reason for choosing Melio

We use them both. Quickbooks limits payments to $50K

Vendor Response

Hi Ochana, thanks for sharing this review. We are happy to hear you are finding Melio useful and we appreciate this feedback. If we offer the option of consumer to business payments in the future, please know we'll be sure to make this known. Best, Team Melio

Replied January 2023

Kemoi

Marketing and Advertising, 1 employee

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2023

Melio is user friendly and get the job done consistently

It saves me time with invoicing. I have been using this tool for years and I enjoy using it.

PROS

It's free and it's an essential tool to run my business. I can send invoices and collect payments with ease.

CONS

The processing time on paid invoices. I can't mark invoices as paid within Melio

Reason for choosing Melio

It's affordable and I can connect to QuickBooks. And it has a user-friendly interface.

Vendor Response

Hi Kemoi, thank you for taking the time to share your experience with Melio. We're glad to hear that our user-friendly platform has been an essential tool for running your business and that you find it easy to send invoices and collect payments. We appreciate your feedback. Best, Team Melio

Replied May 2023

Carisa

Accounting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2023

Melio Simplifies the Payables Proecess

Melio has streamlined our accounting process internally and with our clients. it has given us the ability to work in remote situations and process payments for clients no matter where we are. The payment status and tracking has been key to making sure vendors receive payments and deposit them.

PROS

Melio is an easy app to setup. It's integration into the accounting software is key. It is easy to use and customer service can help with any issues like Stop payments or reissuing payments which saves time on the payables side. It is a benefit that vendors can receive ACH or Checks all with a click of a button!

CONS

The cost per check can be a con of the product, since we went from using it on its inception it was an inconvenience to have to start paying a fee per payment. however the application is still less expensive than the alternative products. The process time is a bit slow, you have to anticipate about 7 business days before payment is received by a vendor.

Reason for choosing Melio

The cost, bill.com carries a monthly subscription fee that is quite high.

Vendor Response

Hi Carisa, thank you for sharing this review. We're happy to hear Melio has simplified the accounts payable process for your business. We'll be sure to pass this feedback along to our team. Best, Team Melio

Replied May 2023

Troy

Accounting, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed November 2021

Lost our Money

We received notices from Melio for client scheduled payments for $2100 and $455 on [SENSITIVE CONTENT]. They were both in the list "In-Progress" on the Melio site/dashboard. [SENSITIVE CONTENT] we alerted by one client payment was rejected for no apparent reason (they paid ach) ($455). The other payment for $2100 and totally disappeared from the system - not in anywhere in the Melio dashboard (Paid, In -Progress, unsent or sent). I have grave concerns about their ability to handle transactions. I attempted to contact support but you cannot call - only chat or email and they are of course closed on the weekend. 1 star is for issues as well as lack of ability to contact them for urgent issues like this. This product while I had very high hopes still seems VERY BETA. Not going to gamble my money to help another company test their code.

PROS

Low cost, simplicity of system, integration with QuickBooks online

CONS

Support is a challenge. Software is unstable and buggy. Clients are declined for ACH - not sure how or why and payments just disappear ? Product is more beta than stable release.

Reason for choosing Melio

Cost and integration with QuickBooks online

Reasons for switching to Melio

Ability to add surcharge to credit cards and ability to easily resend get paid notices in batches

Vendor Response

Hi Troy, thank you for taking the time to share your experience. Upon taking a look, it appears our Risk & Compliance team was unable to support these transactions as they were personal in nature. As is clearly stated on our website, in our terms of service, and within our payment flow, Melio is strictly a B2B payment solution and, for regulatory reasons, can only facilitate payments where both parties are registered business entities. We can confirm our team has made efforts to reach you via email regarding the processing of these payments. For further assistance, please respond to our team directly at compliance@melio.com. All the best, Team Melio

Replied December 2021

Alan

Entertainment, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed October 2021

Good when it works, horrible when it does not

good idea when it works, horrible when it is does not.

PROS

integrates well with QBO, pricing is great, easy to seup. When all work well is a good experience.

CONS

Horrible, almost non-existent customer support. TWICE, in just a few months of using Melio, they have sent out duplicate payments that were only entered once by me. First time they caught it and notified me a few days later, second time (a few days ago), vendors started calling me saying they got paid for an invoice that they had already been paid for 2 weeks ago. First time dinged my account for $60K, this time $26K. No explanation on what happened either time. Spent 2 days on Chat with no help whatsoever and promises to call me never happened. No phone number to call to talk with anyone, just have to email and wait many days for replies. No one seems at all concerned that I can't pay my bills dues to vendors since they took $26K out of my account or may bounce a lot of checks. There MUST be a number to call someone in emergency situations like this.

Reasons for switching to Melio

ACH deposits

Vendor Response

Hi Alan, we are sorry to hear about your experience on our platform and would like to thank you for providing valuable feedback, which we will use to improve our product. Please send us your contact details to support@melio.com so that a team member can reach out and resolve your issue. Sincerely, Team Melio

Replied October 2021

Kristen

Accounting, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed November 2022

I wish I could give a better review

The software has developed a lot of bugs and customer support is severely lacking. I contacted support a month ago because I get an error message EVERY time I try to process a bill payment. If I log directly into Melio I can see that sometimes it has in fact gone through. Sometimes it does not and I have to initiate the payment directly from Melio. I manually mark the bill as paid in QBO and at some point the bill payment syncs so it looks like I have overpaid every invoice I process via Melio. I then have to go through each and figure out which payment is the correct one to remove from QBO. For smaller issues, I usually figure out a workaround before I ever hear back from support.

PROS

I like that is used to sync with Quickbooks

Reason for choosing Melio

Cost

Vendor Response

Hi Kristen, we take issues with our user experience very seriously so please know our support team has escalated your concerns to our technical team and we're actively working on a resolution. Our support team can always be reached via live chat 9am- 8pm EST, Monday-Friday and please know we are here to assist you. We will be in touch soon. Best, Team Melio

Replied November 2022

Brandon

Human Resources, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed January 2022

FAILED PAYMENTS NO RESPONSE from SUPPORT TEAM/NOT RECEIVING FUNDS BACK

PROS

This is an easy feature included with our accounting software. It's a great feature unless you actually need support which is where it becomes a nightmare.

CONS

Since the [SENSITIVE CONTENT], we have been promised a return of funds for failed payments to a vendor. As of the [SENSITIVE CONTENT], no funds have been received. In addition, I emailed 6 (SIX) executives twice imploring their assistance and no one has yet to respond. We have filed a complaint with the BBB as well since they have technically withheld funds since November. I would highly recommend to stay away from this service until they can improve their customer support team and process.

Reasons for switching to Melio

Ease of use.

Vendor Response

Hi Brandon, we are sorry to hear about your experience. We would be happy to look into resolving these issues for you ASAP. Please provide your first and last name, as well as the email address associated with your account to support@melio.com. A team member will respond and look into resolving your issue ASAP. Best, Team Melio

Replied January 2022

Brad

Health, Wellness and Fitness, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed April 2023

I use with QBO, but it's better on it's own.

I would pay a monthly fee for telephone support.

PROS

I use Melio payments primarily to pay 1099 Independent Contractors through Quickbooks Online. It took me a while to figure out I could go outside QBO directly to Melio and set up direct deposits in seconds rather than hours in QBO. Literally, that much difference!Melio is free unless you send an expedited payment, so it's a great deal - and better than bill.com which I also use...

CONS

Melio used to have outstanding phone support (still grateful to [sensitive content hidden] for al her help), but about a year ago, cut all that outl. Now you have to either go through email or chat and hope for the best. It's scary to trust you bank accounts to a company that doesn't even have a phone number.

Vendor Response

Hi Brad, thank you for sharing this review! We're happy to hear you find Melio useful and easy to use. If you need any further assistance, Our support team can always be reached via live chat Monday - Friday 9AM-8PM EST. Best, Team Melio

Replied April 2023

User Profile

George

Verified reviewer

Real Estate, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Great Software

It has been great overall: saves me a lot of time, great price point, and customer service has reached out to me numerous times to tell me about new functions and to check in.

PROS

The ease of use is incredible. I simply drop one of my invoices into the software and generate a check within seconds. So much easier than writing checks by hand. Melio has saved me hours in productivity.

CONS

I would like more integration into Quickbooks. Also, sometimes when you drop a new vendor's invoice, the software doesn't read it correctly.

Reason for choosing Melio

Price point and ease of use.

Vendor Response

Hi George, thank you so much for this wonderful review and for your important feedback. We are so happy to hear Melio is making your life easier and saving you valuable working hours - it's what we're here for! We will pass your input along to the relevant teams and continue to work to make our service even better. All the best, Team Melio

Replied December 2020

Christal

Accounting, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed July 2023

Melio Makes a Good Inexpensive Bill Payment Option

Overall, Melio is good for small businesses and inexpensive option compared to other apps.

PROS

Melio is easy to setup and use in small businesses. Scheduling payments is easy, and it integrates with QBO.

CONS

I wish it was more detailed in setting up approvals process for employees.

Vendor Response

Hi Christal, thank you for sharing this review. We're happy to hear you find Melio useful and easy to use. We'll be sure to pass this feedback along to our team. Best, Team Melio

Replied August 2023

Marlin

Legal Services, 11-50 employees

Used weekly for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

5

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed March 2022

Complance team and Account Manager non-resposive

We need to be able to hold someone and Melio accountable when they make a mistake, when a transaction is blocked we have no way to track down the individual who blocked the transaction, determine why and resolve the issue. the lack of transparence, and responsiveness is forcing me to seek alternative platforns even though I have been happy with [SENSITIVE CONTENT], my account rep. He seem to have no authority, or visibility into other departments.

PROS

The workflow and interface are idea. If the the staff supporting the product were at the level of the software this would be a wining offering

CONS

The compliance team blocked two payments for maintance on properites the trust manages. We provided FEIN, notarised trust documents, 2021 form 1041 tax returns, copies on invoices from vendors for service on the showerhead and HVAC and all I have heard is silence. My trustee and attorney are furious and my accountant is dissapointed and researching alternatives. The property manager and I have repeatedly called the support number as well as making use if the on-line support group.I have reentered the reciepts as my melio account rep sugggested but when I go to schedule payment it goes to [SENSITIVE CONTENT] blocked so I assume this account is flagges/banned. We are not violating any term of service and are engaged in management of 2 owned properties inherited from my family into a irrevocable Form 11041 spendthrift trust with its own bank account, FEIN, attorney, accountant and trustee and board

Reason for choosing Melio

I chose it due to cost and ease of use

Reasons for switching to Melio

Melio workflow is better and has greater reach

Vendor Response

Hello Marlin, thanks for reaching out. Upon taking a look into your case, we can confirm our Compliance team notified you as of today, March 22nd that your account could not be approved as they were unable to verify your account under our criteria. Best, Team Melio

Replied March 2022

Andrew

Real Estate, 1 employee

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed May 2023

Easy to Use, Tougher to Resolve Issues

PROS

It's a very simple and straightforward way to automate payments (and recurring payments) to vendors, with good payment tracking capability.

CONS

If something goes wrong with a payment, good luck sorting it out. Once a had a payment bounce back from the recipient, even though I had paid them several times without issue before. Melio customer service gave me multiple different answers as to why that might be. After allegedly "fixing" it, they had me resubmit the payment, only to have it bounce back again - only this time the money got hung up in Melio's system and I had to file a special request to get it back, which took about a week. I just ended up paying the vendor manually myself.Currently I am going back and forth with Melio over a different issue, an inexplicable claim that my tax ID number is associated with two separate accounts. They only divulge information about this in pieces, so it has been left to me to figure out what is going on. Now they want me to email them my SSN so they can confirm -- I don't think so! Of course, in the meantime, I keep getting automated emails from Melio saying "there is still a problem that you haven't resolved." Long story short, when the program works it works great, but what a s**tshow when it doesn't.

Vendor Response

Hi Andrew, thank you for sharing this feedback. We'd love to turn this experience around for you and will need a bit more info to investigate this further. Please send us your contact details at reviews@melio.com so that one of our team members can assist you. Best, Team Melio

Replied May 2023

Oscar

Printing, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

Great savings for business invoicing.

There's no phone support. However, I submitted a request for assistance and was amazed how fast I received a response via email. I believe it was within an hour.

PROS

First and foremost, its free. Easy to use. Quickly search for historical data.

CONS

No drag and dropping multiple invoices. No lumping of invoices for same vendor. This then creates multiple transactions through the payment method. Not a huge deal breaker. Just a time waster and causes vendors to gripe about fees on their end.

Reason for choosing Melio

Cost.

Reasons for switching to Melio

Cost basis.

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