Melio
About Melio
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Melio Pricing
Subscription fee: Free Credit/Debit card transaction fee: 2.9% Bank transfer (ACH): Free Same-day bank transfer: 1% Sending checks (with USPS): Free Expedited check delivery (with FedEx): $20 International USD transfer: $20
Free trial:
Available
Free version:
Available
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Most Helpful Reviews for Melio
1 - 5 of 369 Reviews
Alexander
1 employee
Used less than 2 years
OVERALL RATING:
5
Reviewed February 2023
Trustworthy and affordable software
merroudj
Verified reviewer
Computer Networking, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
fast and easy payment processing
At this point in the Melio Payments review, I can honestly say that it's worthwhile to try, particularly given that it's free. For freelancers, accountants, and small enterprises, it's a fantastic financial solution. The latter group may automate their bills or payments and handle all of their customers from a single platform.
PROSA very tidy, straightforward, but effective tool for paying bills and invoices, Payment processing, is quite simple compared to its rivals; it is substantially more productive. This product's flawless integration with our accounting software is why we chose it. Additionally, it eliminates the inconvenience of printing and sending paper checks. Recipient changes of the payment method selected are seamless
CONSImproved phone customer service is something I would like to see no other recommendations now. Vendors are added with their Melio links, and those vendors currently in QuickBooks should automatically connect. Now, when you do that, a new vendor is formed and is not connected to the one that presently exists in QuickBooks. Wishlist: It would be nice if there were an option to send international wire transfers in different currencies. If it is wholly linked with Wave Invoicing, it would be fantastic and allow a free connected workflow.
Milena
Accounting, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Love it so far
Great! I am very happy with all features Melio provides and will recommend it to anyone who needs a payment processing system.
PROSI love Melio. It is very easy to use, and really convenient. I am able to provide more services while spending less time per client. Thank you!
CONSI had a problem with a Wire transfer once, I haven't tried it again to know if the issue was fixed. Will update when I use it again.
Reason for choosing Melio
Pricing and a client
Reasons for switching to Melio
Bill.com was much more expensive and provides almost the same features.
Vendor Response
Hi Milena, thanks for sharing this review with us and the community! We're glad to hear you find Melio useful and easy to use. Best, Team Melio
Replied November 2022
Jeff
Financial Services, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
1
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2022
Fantastic Idea, poor implementation, horrific customer service
Really poor customer service, no one is able to help or give advice, and it's a total waste of my time.
PROSIt was easy to set up an account and has a pleasing aesthetic. I was really excited to find it. It's easy to set up vendors and create an invoice (took just a tiny bit of trial and error, but it's very self explanatory).
CONSIt took 6 weeks and numerous emails and chat messages to get them to send a test payment to verify my company bank account. Finally someone who said they were a specialist or a manager said that they had put in a manual override to get my test payments sent. That should have been a warning sign. Then I tried to send my first payment to my vendor, and when I did it said the payment failed and I needed to contact compliance, with no additional information. I've gotten a dribble of requests asking for IRS letters and articles of organization. I've sent them in, but I have had no response as to why I was rejected, why they didn't ask for that information up front if it was going to be needed (it was very foreseeable), and there's no way to get a hold of anyone else. So, I've been waiting for 8+ weeks total and still don't have a functioning product, I don't have any idea what is wrong, and there's no way to contact anyone. The on-site chat rep tells me that they're not authorized to answer my questions and that I need to email the compliance team, but the compliance team is totally unresponsive.
Reason for choosing Melio
I thought I'd try Melio because it is sleek, low cost, and seemed like it might be more modern than Bill.com (which I've found to be good but clunky for other businesses I own).
Vendor Response
Hi Jeff, thanks for reaching out. Melio requires an EIN or SSN to approve your account for use. Sometimes, our Compliance team requires further information to verify a business and approve the account. As our Support team does not have access to Compliance decisions, Compliance must indeed be contacted directly. We can confirm our Compliance team has been in touch with you via email regarding your account, and requested further information to possibly overturn their decision and review your account as of today, January 27th. Please note, our teams are available Monday-Friday 9am-6pm EST. Best Regards, Team Melio
Replied January 2022
Vic
Accounting, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Melio pays
I rely on it to pay and get paid.
PROSIt's effortless to set up. More importantly it's easy for my clients to accept and adopt the software into their business.
CONSWeb interface a bit clunky for desktop users.
Reason for choosing Melio
Price mostly but clients seem to like it better than bill.com.
Reasons for switching to Melio
Price.
Vendor Response
Hi Vic, thanks for sharing this review with us and the community! We're glad to hear you find Melio useful and easy to use. Best, Team Melio
Replied November 2022