Dynamics 365
About Dynamics 365
Awards and Recognition
Dynamics 365 Pricing
Customer Insights: From $1500 Per tenant/month Customer Voice: From $200 per tenant/month Sales Professional: $65 per user/month Sales Enterprise: $95 per user/month Sales Premium: $135 per user/month Microsoft Relationship Sales: $162 per user/month Please contact Microsoft for further pricing details.
Starting price:
$50.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Dynamics 365
1 - 5 of 5,473 Reviews
Bernard
Retail, 11 - 50 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed April 2022
Excellent CRM solution for unique uses
Ty
Verified reviewer
Paper & Forest Products, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Dynamics in a league of it's own
I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.
PROSI have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge. From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation. Salesforce and competitors also do not have anything like Azure. Having all of your business application ecosystem under such an umbrella is incredibly powerful.
CONSI have had less than ideal interactions with support. Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. That being said, this product is innovating and improving so much you can't possibly expect all the people supporting it to be 100% on top of their game. They SHOULD be but realistically you are going to run into people that are just intermediaries between you and someone that can actually help. This isn't really a Dynamics issue at all but you will need to rely on support if you go with an online installation.
Reason for choosing Dynamics 365
Cost is incredibly good, Azure, vibrant community of support. Microsoft is heading in a direction I am trying to go.
elizabeth
Real Estate, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Dynamics 365 Ease
I love it, I couldn't work without it I love that it can be integrated to all Microsoft products, CRM is a must have tool, easy to use and keeps me on track and manage my accounts and business partners.
PROSEverything, I use it daily on my day to day. Increasing productivity, organizing all data for use in product and pipelines, tracking and account management. CRM is integral for day to day to processing leads, pipeline management and tracking new business made easy.
CONSI have not found a downside to using Dynamics 365
Ella
Financial Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed February 2024
Not Impressive
The system is not user-friendly and the functionality was disappointing.
PROSThe best part of Dynamics was being able to tag clients and the workflows.
CONSWe used to use Dynamics in our Outlook calendar and tasks, that function was taken away so now it is just another system we need to use and keep up to date.
vincent
Market Research, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Business engineering through microsoft dynamics 365
Its scalability is superb since it suits all sizes of business right from the SMEs and the large enterprises.
PROSMicrosoft Dynamics 365 is one software that is comprehensive in its applicability and has offered me solution in my accounting. In this case, it has widely helped me in streamlining operations and at the same time improvement of efficiency.
CONSI would note that this software is relatively expensive and not everyone can afford it
Reasons for switching to Dynamics 365
I needed a software that would integrate all I needed and this product offered this solution