About Nvoicepay

Nvoicepay is a cloud-based accounts payable solution, which helps enterprises across education, construction, hospitality, healthcare, manufacturing and various other industries approve and process invoice payments for both domestic and international vendors. The platform allows users to create payment workflows, track status, and pull reports by date, payment type or vendor name. Finance professionals can track duplicate payments and unprocessed virtual cards or checks, manage vendor's banking details, remittance addresses and billing methods and control invoice payments for remote suppliers. It also helps users protect payee’s sensitive information, mitigating risks of unauthorized access while issuing reimbursements or making payments. Nvoicepay offers inte...
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Nvoicepay User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Showing 1 - 5 of 25 reviews

Tom

Company size: 51-200 employees

Industry: Automotive

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2021

You Can Literally Make Money!

We've definitely shortened the time it takes to get things approved and have gained some more accountability with the software. The best part is that we are able to make the cash back now which we didn't prior the Nvoice pay since we were sending checks. Now we save on check stock as well as postage. It is really nice how the system is directly built into CDK, so accessing it is as simple as clicking a button. Usage is really easy too. I have an older user base, so new technology can take a little longer to get used to, but they caught onto this really quick because it is a simplistic design.

Pros

We have multiple locations but our check signers are located in one specific location, so Nvoice has allowed us to look over and approve invoices in real time. We used to have to wait to run to our other locations, collect the payables, bring them back and wait for them to be reviewed and signed, then transfer them back. We can now approve stuff immediately and there is more accountability since everything is logged. We also make money

Cons

Honestly, I have not run into any issues with it yet. We have it integrated right into our DMS, so logging in is super simple. I really have nothing as of this point in time to say that would be a Con.

Response from Nvoicepay

Tom, thank you so much for taking the time to leave us this detailed feedback. It's fantastic to hear that your team easily adopted the new system, and that your whole process is simpler now Not to mention the savings and rebates! This is exactly what we envision for our customers. Thanks for sharing your storywe're glad to have you! Angela Anastasakis SVP Operations & Customer Success

Replied March 2021

Ziona

Company size: 51-200 employees

Industry: Accounting

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2021

Nvoicepay Review

Our customers love having the payment security and ease of use of Nvoicepay. Thank you for being so amazing!

Pros

This product is very easy to use and an excellent tool for outward facing customers. It allows our customers to enter any and all relevant information we need to ensure invoices are paid timely and accurately. Integration with our existing processes were no issue at all.

Cons

I have had no issues with the software itself at all. The only suggestion I would make is being more precise about follow up emails regarding overpayment emails, or any refunds type emails of that nature. I tend to get several responses and reminders on the same Nvoicepays of this type.

Response from Nvoicepay

Ziona, I know I speak for the whole Nvoicepay team when I say how much we appreciate your kind words! I look forward to relaying your compliments about ease-of-use and integrations to the product team. I'd like to get some more detail about the notifications you receive from us, to better understand your needs and if we can make adjustments for clarity. Please reach out to Tech Support whenever you have a minute to discuss: techsupport@nvoicepay.com / 877.974.1752 And in the meantime, the built-in refund/reissue reports may provide the visibility you're looking for. Thank you again for leaving us this 5-star review! Angela Anastasakis SVP Operations & Customer Success

Replied March 2021

jeff

Company size: 201-500 employees

Industry: Automotive

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
3

Functionality

out of 5

February 2021

It Does The Job

It has been a slow learning experience

Pros

The product is Integrated with Dms, for the most part

Cons

Vendors have experienced some delays in payments and billing

Reasons for switching to Nvoicepay

unification in process across the group of locations

Response from Nvoicepay

Thank you for sharing your feedback with us, Jeff. I haven't been able to connect with you, but I'd love to dig into your concern about delays in payment to vendors, and also see if I can provide any additional training to help your team find the information they need quickly. Please feel free to reach out to me directly whenever you have time. I look forward to speaking with you! Jason Hall Customer Relationship Manager, Automotive

Replied March 2021

RENEE

Company size: 51-200 employees

Industry: Automotive

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2021

Time and Money Savings

The startup and overall functionality of NVoicePay is a breeze! This system is so user friendly and provides all the reports needed to research any payments.

Pros

We like that it takes the burden off of our Accounts Payable personnel to print checks, stuff envelopes, add postage and mail. It saves so much time for those employees and it saves the company with postage expense, check stock expense and the expense of envelopes.

Cons

The only issue is that I would like NVoicePay to follow up a little bit better with our vendors to try and get them to switch from paper checks to either ACH or credit card payments and explain to them the ease and benefits rather then just mailing them paperwork.

Response from Nvoicepay

Thank you for taking the time to leave us your feedback, Renee! I'm happy to hear we're saving your team so much time getting payments out the door and also researching payment history. Not to mention the savings for your dealership! We do include an electronic payment enrollment form with every mailed check during our onboarding efforts, as you mentioned. Behind the scenes, our team does ongoing outreach via phone to encourage vendors to switch off of checks. If you'd like, we can provide you with a custom enrollment link to send to your vendors as another touchpoint for moving to ACH or card. Reach out to our Vendor Enrollment team any time for more information: vendors@nvoicepay.com Thanks for being a customer, Renee! Angela Anastasakis SVP Operations & Customer Success

Replied March 2021

Michelle

Company size: 201-500 employees

Industry: Transportation/Trucking/Railroad

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2021

Time-Saving innovation

Pros

I love having the ability to easily look up transactions, seeing where they were posted, what PO was used, how it was paid, ect, all in the same screen. It has saved us an incredible amount of time.

Cons

If the accounting distribution for an invoice is changed internally, the new accounting information doesn't show under the "view chart of accounts", it will still show the old information. It can be an inconvenience when training someone new if they rely on checking to see where it should go. Easy to overcome, if the invoice is fully voided/re-posted, it will update it correctly.

Response from Nvoicepay

Thank you for leaving us a 5-star review, Michelle! I love hearing about how Nvoicepay saves your team so much time with better visibility into payment history. I spoke with Tech Support, and it sounds like the data update issue has been resolved. Please reach out any time if that's not the case: 877.974.1752 / techsupport@nvoicepay.com We're glad you're a customer! Angela Anastasakis SVP Operations & Customer Success

Replied March 2021

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