Incredible Customer-Service and Strongly Valued Customer Input

Above providing a great software that suits the needs of a small business like ours (without being overly complex), they have outstanding customer service and value fulfillment of customer needs.

Pros

We wanted something that we could tailor to our own needs and that we could more seamlessly transition, from how we previously operated our accounting. We wanted something that was not overly complex to adapt to but that was also able to execute our accounting needs. It's challenging to find programs to best suit the flow of your daily tasks and that can also be flexible with function. Patriot fit all those needs.

Cons

Over the years of using this program, we have asked for many changes (with varying degrees of importance) and I cannot think of one that has not been fulfilled by the Patriot team. I'm not sure how they do it, but they seem dedicated to providing customer needs and to help ease workflow however they are able. They are regularly working to improve their software and needs of customers.

Patriot Accounting

Overall, Patriot has been straight forward and easy to use. Their customer service has been quick and easy to get ahold of.

Pros

The best part about this software was the ease of setup. It's very easy to enter customers, receive payments, and keep track of expenses.

Cons

As someone who is new to accounting software, I did have to call customer service for some setup questions with adding in categories to track expenses.

Patriot accounting and payroll software

Overall Patriot has been responsive, easy to use and has saved me time with taxes. I don't think they have as many features developed yet as QuickBooks and that may cause me to switch but I'm happy for now

Pros

Patriot is extremely user friendly for someone who is new to accounting and small business. I've been mostly able to figure it all out by myself, and when I do need help their customer support team is awesome. I love their feature to pay taxes for is and it is well worth the price so I dont have to worry about it.

Cons

One thing that I dislike about this software specifically for a painting business is that if I have an employee working interior and exterior hours within the same pay period , there's no way (that I'm aware of) to use a multitude of L&I codes for different hours when I run payroll.

Patriot Payroll

This is cost-effective and sold spending a lot of money on Payroll services which is always necessary if you can get away from when running a small business!

Pros

Everything is clear and polished on this user-friendly Payroll service!

Cons

Nothing because the very first time I was able to learn about this through my associate who also showed me how to set up the free trial and from there I went on and bought the service!

User friendly accounting software with good customer service based support

In short, I would say that it is the best fit for those who are looking for a system with affordable prices and userfriendly. I recommend this accounting system as a well-satisfied user.

Pros

This software as I mentioned in the title it is extremely user-friendly for even non-finance people and also those who are new to accounting and SME business. I have been using it and most of the time I could manage by myself without getting information from my data entry assistant due to their well-organized features. Moreover, if I do need to get any assistance from their customer support team, always address immediately to my queries without any delay. It was great since we were busy clients and fulfill our requirements with full satisfaction. At last, but not least their prices are more affordable as much as lower and value for paid money.

Cons

I just experienced a few problems at the beginning with setting up the system, But there are plenty of video tutorials available for troubleshooting that are very useful and the customer service is very effective and readily available to address our queries then and there to resolve

It is a user-friendly cloud-based accounting system for small business owners and accountants.

What I liked about it that it was quick and easy to use. The software did all the accounting jobs such as bill pay, paid contractors and vendors accurately, tracked the payments, and generated reports. It is great that it is available in the form of application.

Pros

This software is very easy to use. It allows to track customer invoices, pay bills, print forms and pay vendors. It also integrates with other Patriot products, such as Patriot payroll. One of the awesome features allows users to create default prices for products and services and specify the sales tax rate. In addition there is also a view of unpaid invoices and record payments from customers. In the report section users can track account balances, view balance sheets, profit and loss statements, vendor payments and more. This system is available in the form of application as well which is great, you can access your data from anywhere anytime.

Cons

I experience some problems at the beginning with setting up the system, however, there are videos available for trouble shooting that are very useful and the customer service is very effective and responsive.

Does everything I need

Pros

The software will automatically correct you if you make an entry that doesn't balance. Very user friendly. The layout is great and the reports are insightful.

Cons

If I didn't have a business degree and taken a few accounting classes it would probably have been tough to get started. Making journal entries more than two lines and knowing which categories to use would be difficult with no prior experience. I struggled for a couple months trying to remember what I had learned from accounting 101 back in College.

Extremely small business friendly.

Very friendly and responsive customer service. It's allowed me to keep a large volume of record keeping.

Pros

Efficient and has a friend UI experience.

Cons

Payroll from business accounts are difficult to set up ( for my bank)

Great Customer Service

Pros

Very easy to use, always able to find what I am needing and their customer service great. Easy and fast online chat service.

Cons

There isn't much to say, I am happy with the software.

Makes everything easy

It has been wonderful, life is much simpler.

Pros

Everything, I love the fact that they are there for me to chat whenever I need them. I surely did at the beginning, now is just a breeze. They make everything so simple, I have told all my friends about them and how simple they are.

Cons

There is none. Everything is easy. Recommend it to everyone.

PATRIOT ACCOUNTING HAS MADE MY LIFE EASIER!

HIGHLY RECOMMEND THIS PROGRAM FOR SMALL BUSINESS OWNERS!

Pros

BEFORE I WAS PAYING AN ACCOUNTANT ALOT PER MONTH NOW I'M PAYING UNDER SOME AMOUNT PER MONTH. VERY AFFORDABLE! CUSTOMER SERVICE IS THE BEST I'VE SEEN OF ANY OTHER PROGRAMS I USE FOR MY BUSINESS. EASE OF USE, IT TOOK ME VERY LITTLE TIME TO LEARN THIS PROGRAM. IF IT DID HAS A QUESTION I RECEIVED VERY KNOWLEDGEABLE HELP VIA PHONE, WITH VERY LITTLE WAITING TIME. LOVE THIS PROGRAM AND RECOMMEND TO TO ANY SMALL BUSINESS OWNERS!

Cons

HAD TROUBLE WITH ACCEPTING MY CARD FOR DIRECT PAYMENTS. OTHER THAN THAT I HAVE NO CONS WITH THIS PROGRAM.

Real accounting with good support

More detailed accounting and I don't get so many questiona from my accountant about "why did you record the transaction that way"

Pros

Lower Price and has many more feature that I could word with

Cons

Takes a bit you get use to when switching from less functional accounting systems

Easy to Use, Reasonable, with Good Support

I'm glad I found Patriot Software. I own a small business and was using a local CPA for my payroll, which occurs every other week. Many checks were cut for employees on Friday payday using estimates for their taxes and net. It was always a concern on Monday or Tuesday each week when I'd send in employee hours to my CPA that I'd have them by Friday morning so I could cut checks for my staff. After six or eight months worrying about how to pay my staff, I decided I'd just use Abra HR and Payroll as I did for years when I was the only employee on my payroll. I contacted an Abra reseller to upgrade my license and couldn't believe how expensive it would be. That brought me to Patriot. For a few bucks each month, I can run my payroll from anywhere I can get on the internet. Its easy to use and available night and day. Like any software it has a few little quirks, but none that make me want to stop using it. Overall, its excellent, accessible, and easy enough to use once you figure out how you want things to work. I've told my CPA about it, and now he is recommending Patriot to many of his small business clients with good feedback as well. Good job, Patriot, and thank you.

Easy Basic Payroll

Pros

This payroll software was easy to setup with use of tutorials and begin using swiftly. The price is cheap and has all the basic functions you need to run simple payroll, and you can cancel at any time with no obligation. For an extra fee, the software will also file all mandatory forms for you with the correct government agencies by their deadlines.

Cons

It can be a hassle to make changes to payroll if you make a mistake when you originally run it, which can in turn compromise the bottom line on your government payroll forms. It is just simpler for me to file the tax forms myself, but not everyone knows how to do that.

Great software

Makes my bookkeeping so much simpler

Pros

The ease of daily tasks especially payroll invoicing and reports. Sales tax is done in a jiffy as well as monthly expense reports.

Cons

I really have nothing negative to say about this software

Patriot Software

Pros

This software is very user friendly. Their customer service is very helpful and I love the Chat feature. The response time is very quick.

Cons

I can't think of anthing that I don't like about the software.

Exceptional Customer Service

I absolutely love Patriot Software. The customer service is outstanding and they are a company that truly understands the needs of small business owners like myself.

Pros

Ease of Use

Cons

N/A

Great software for doing small business payroll without an accountant

Pros

Patriot Software is a quick setup and you can easily add many employees at any time to a new or existing payroll. On demand payroll is convenient as well for when people need to be paid for different jobs.

Cons

Can be difficult to know if you are giving the right tax information while you are filling out information. It could be helpful to have some information regarding which categories one may belong to.

Super simple/user-friendly! Customer Service is impeccable.

We switched over to this software in the middle of the year. While, I chose to set everything up myself, customer service was there right to help with every single step. Any time I've had a question they've been able to answer either right away or find out for me as soon as possible. Our only "cons" would be that our paychecks need to be laid out a little differently than they allow and also, a plus would be to have an automatic vacation time addition. Each payroll I have to manually enter in hours for my employees. It would be nice to just have that added in for me, like I can in Quickbooks. Overall, it's insanely easy and for all of the services, it is way cheaper than Quickbooks. We are so glad we made the switch!

Patriot Accounting

My experience has been a good one. It's quick and easy to use while also doing everything I need it to. It takes care of all the tax submissions so I don't have to and it's at an affordable price. Much more affordable than my accountant had been before switching to Patriot Software. I would definitely recommend.

Pros

Ease of use Affordable Good Customer Service

Cons

I haven't had any negatives in using the product for several years now

This has been very user friendly even for someone who isn't an accountant.

Pros

I like that it is easy to use, updates everything at one time and seems reasonably priced. I also like that they have a payroll program that can be tied to it for a reasonable price. The 30 day free trial clinched it for me because I was able to see that it would work for us before making a commitment.

Cons

It was a bit confusing to put in a starting balance and know what fund to offset without throwing off my 2018 numbers. Customer service did help me get it figured out. That was the most time consuming part of the set up.

The Best Deal and Serice I Have Found

"Patriot Software is meeting my business needs, and offers everything a person could want in a Payroll Software Company. In fact, several other Payroll Companies have contacted me wanting to offer me their services. In asking them what they have to offer me, what's included in their services and at what cost, nothing comes close to the value I receive with Patriot; your competition just doesn't cut it! In addition, the Customer Service is the most consistently reliable, most courteous and helpful on the internet that I've ever done business with. Your Customer Service is always Classy! You helped set up my account at no charge. Every Time I have called with a question a friendly, patient and knowledgeable person guided me to the solution. Thanks much for being there for me.

software update

Pros

-everything is accessible online -easy to use -better than quick books

Cons

-"Apply full payment" after invoice is created -cannot view entered check numbers -once invoice is created, cannot edit the invoice once it is paid.

The software is easy to use and will make processing my payroll alot simplier.

I was using spreadsheets for my payroll and time sheets but entering them in patriot-software has been a lot simpler. The only reason I did not give it 5 stars is that the payroll history link disappeared before I was able to enter my complete history and I needed to get paycheck stubs to an employee for past payroll. Other than that, I am looking forward to the ease of my employees clocking in and out online instead of me having to remember what days they called out or was late to work. And patriot software is processing taxes, thank goodness.

Perfect for an individual employer looking for a basic and easy to use payroll service!

I decided to pay my nanny over the table and was looking for a very basic payroll service that would calculate everything for me while also being affordable. Patriot definitely fit the bill. It's super reasonably priced, easy to use, and has the all the features I was looking for. Their customer service is extremely helpful and responsive when setting everything up. Bonus that they have free direct deposit. The only drawback so far is they don't support multiple pay rates for one employee/payroll (in a nanny situation this is common - 1 child vs 2 child rates); however, there was a pretty simple workaround and this feature is apparently going to be released soon. A+

Patriot Accounting Software

I love that it keeps track of all my payroll and employee information and sets recommendations on what should be done. Very user friendly.

Pros

Its very easy to use and keep track. I am able to easily run reports, enter info and look things up with out it taking a million extra steps.

Cons

The wording on some of the reports and way of listing things could be done in a little plainer english for those of us just starting out.

Wonderful! Can't say enough positive things about this product!

We are a small family owned service provider company, and this product has helped us streamline our invoicing in one place, get up to date P&L statements, and know in an instant who still owes us money, who pays on time, and what our status is. The customer service is bar-none, their in-line chat feature is great, and their helpful hints and intuitive format makes learning this product very easy. If you are a small business owner, this product is an invaluable tool!

Great! I Love it, I tell all my fellow small business owners about it.

Pro: Very easy to use and simple. Reports are accurate and easy to read. Cons: Not really any... It would be nice if there was an easier way to handle employee purchases that are deducted from their pay. You can add money to a persons pay (like reimbursements for employee paid expenses) easily, but you can't deduct money without editing deductions before running payroll, then you have to remember to go back and change the deductions amount before the next payroll or you'll deduct the sames amount again...

Easy to Navigate

Great product. Easy to navigate through. It has access to online help and step by step instructions on how to accomplish what you are needing to accomplish.

Pros

Everything is so easy to navigate through.

Cons

It is an awesome product.

Quick and easy

I had no problems quickly learning and using this software. They walk you through every step with helpful videos and tutorials. I needed a payroll software to pay the people that took care of my father and so many were either complicated, or seemed like overkill. If you want something simple that can grow with you, Patriot Pay is for you.

Great Program!

I am very happy with the service. Great one on one customer service. It is easy to use and has cut my workload in half. My only complaint is I wish the customer service was open more hours, sometimes work on payroll late or on the weekends and need help. Besides that - great program. I would highly recommend it!

Patriot Accounting

Pros

This product was easy to use. At first I hadn't had much luck with organizing my accounting, but this app definitely helped!

Cons

It took me some time before I was able to figure out how to use the app correctly. Once I got into the swing of things, it was easy!

great experience

Great customer service

Pros

This is an easy to use hassle free way to pay employees. After a little setup its hassle free. I would reccomend it

Cons

Take a little while to setup. It is just a part of the governments hasselful process in software setup.

Great Product, Great Service!

I run a small business and use Patriot Pay for my payroll needs. It is very easy to setup and use and the price is good too! It's great having the chat option available, there are always knowledgeable representatives right there, waiting to help and the longest I have waited for a response was around 1 minute. Patriot Pay is great, and I would recommend it to everyone!

Simply the Best

We utilize it for 1099's etc. The software is intuitive, and straightforward, so easy to use, even for a non-accounting type person. The support staff is very patient and knowledgeable. I highly recommend Patriot software.

Pros

Straightforward, intuitive, easy to use. Great support

Good product for small business

I have found that will the minimal knowledge that I already had concerning business taxes this product is exactly what I needed to not have to pay high prices for an accountant. They also have been helpful in making sure that we have applied for and pay all taxes that we should. There were several things that I was unaware of that need to be paid.

Quick, easy, great customer service

Customer service was amazing too, being a customer with only one employee and I understand a huge infrastructure being put in place and so happy that there is an offering available for small companies for an amazing cost of only $10/month!

Unbelievably Easy!!

Was concerned about bringing payroll in to the office. However, the Patriot Pay Software is really easy to navigate. And when you hit a point where / when you need help, the Customer Service is phenomenal. Have use the Chat and the Phone contact. All reps I have talked with have been extremely knowledgeable and easy to work with.

Our best friend! The perfect solution for our small nonprofit

We're a very small nonprofit organization, and we needed an option that was easy, convenient, and of course inexpensive. Patriot has met our needs and expectation...and more. After setting up direct deposit, Patriot handles everything. It takes us less than 10 minutes to do our bi-monthly payroll, and Patriot does the rest--including all the tax filings and reports.

This software is quick and easy to use!

Everything from payroll to taxes to W-2s is well set up and the staff are professional and courteous and leave the clients with peace of mind. I wouldn't use any other software for my business and employee needs.

Excellent payroll service at a great price

I've used Patriot for over two years now. Entering payrolls is straightforward and easy. Patriot has been flawless with all federal and state filings. Best of all, whenever I've had a question, there was a knowledgeable person immediately on the the line with an answer. Five stars for Patriot in all categories!

Awesome Service

Patriot is super easy to use for a non accountant person such as myself. Simply enter in the payroll period hours worked and it's all taken care of for you! The tax service is such a huge weight lifted of my shoulders! I love it!

Extremely pleased

Pleased overall.

Pros

It's very easy and intuitive to set up the chart of accounts to reflect the realities of my business. Much easier than competing packages.

Cons

Some bugs that I need to figure out on my balance sheets.

It's been 6 months and all is great.

I have use other payroll companies for years. When I saw that my employees can see their stubs, make changes to address and tax info without me, I fell in love wth Patriot. My employees also find it easy to use and the prices are great.

Our experience so far has been great and questions are answered in a very timely manner.

This software is very user friendly. Entering in payroll is pretty easy and if there have been any questions, customer service has been very helpful.

Great Software - Always Works! Great Price! Wonderful Support!

I have had a great experience working with Patriot Pay! Always works and customer support is always ready to help me with any type of question ! Thanks keep up the good work

Great!

I really like the software so far. It has been easy to set up, easy to use and when I called in, the customer service was pleasant and informative. So far I have no complaints.

Great Customer Service!

Customer service is amazing. I love the online chat option and the staff is always very helpful. The software is easy to use and with the full service they take care of everything!

Year three - great service and perfect for us

We are a super small, 5 employee operation and we needed a lot of support and help at the start setting up payroll and understanding everything! Patriot really saved us!!

Relatively painless

Pretty straightforward in set up and maintenance, Customer Service is also good with an online chat at the ready anytime I had any questions.