All Trolley Reviews
1-25 of 36 Reviews
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Jonah
Verified reviewer
Music, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Great tool for sending payments across the globe
We saved time using Payment Rails compared to our previous methods, and also solved challenges sending payments to more countries across the world (which was really important as our online lesson offerings scaled up to include students and teachers in more countries).
PROSOnce set up, it was easy to use. Dashboard/interface is great and user friendly. The API met our needs to integrate with existing systems, and automate our payout process.
CONSWe weren't able to integrate PayPal. This was due to limitations on PayPal's side for non-US PayPal accounts, though it would have been helpful to have more transparency/support from Payment Rails with this during the sales pitch and initial onboarding.
Reasons for switching to Trolley
To save time and allow for payments to a wider range of countries.
Anonymous
11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
PR supported us through many transitions and every step of the way
Overall, our experience has been great. The team is responsive and supportive to our many demands and questions. They're knowledgable and always eager to help. They've updated things and helped us address issues. Great group of folks that go above and beyond to help us get started - I highly recommend their services.
PROSPayment rails makes payments easy with a robust API that works across borders. They also handle tax compliance and have a knowledgable team that's always ready to help. They've helped us multiple times throughout the two years we've been working together. We went from being a customer (and a demanding one!) to a partner who's constantly referring leads. It's been a long ride but PR really stuck with us and helped us through thick and thin. Work with them if you have a chance!
CONSCompliance but it's really not their fault. Financial services is a regulated industry. PR did what they could but compliance requirements are unique by industry. If anything, we're very grateful to PR for helping us through the legal whenever possible.
Reason for choosing Trolley
It was a no brainer - while Payoneer and Tipalti told us no or asked us to do all the heavy lifting, PR was there to help support our business and get the feature off the ground. While we were still stuck on calls trying to get some API documentation from Payoneer and Tipalti, Payment Rails got us going with a sandbox account and we were building within a week or two and explained things in a way that we understood.
Gilles
Marketing and Advertising, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Good but can become better !
The features like the tax form or the widget !
CONSReliability, we still find bugs but their customer support is on top to fix them
Anonymous
11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Great system - easy to use!
We pay content creators at mass and Payment Rails helps us do so easily.
PROSSuper easy to use and the interface is very customer friendly. The customer support team is very friendly and helpful.
CONSWe were a beta customer and experienced a lot of hiccups in the beginning. There were many issues with payments not being received on time or not sending but over time, we were able to iron out these issues as the product got better.
Reasons for switching to Trolley
Wanted to automate the payments in batch as well as allow for bank direct deposit.
Akshay
Computer Software, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Fantastic Product
When we started using Payment Rails we were experiencing a huge business problem. The sellers on our platform were unable to redeem their funds in a timely manner. Other options were either too costly or they took too much time and hassle to setup. At that moment we had to manually process all transactions at the end of the day which was extremely unscalable. With Payment Rails, we were up and running within literally 2 days. It was so easy to setup and the flow was perfect for us. The team helped us get up and running responding to questions within the hour. We are very excited to continue using Payment Rails.
PROSPayment Rails is amazingly easy to use, and extremely quick to setup. Further more the team is incredible and have always been available to help out with any issues.
CONSThis software feels like it was built for us. We don't have any concerns about it.
Emre Utku
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Advance API for payouts
Trolley has unique API that enable development of internal payout management system for companies.
CONSTrolley needs to have a better API documentation for development of mobile based payout management apps.
Jeremy
Consumer Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Payment Rails
Our experience with Payment Rails has been 100% positive and I would recommend the platform to anyone looking to process international payments at scale.
PROSPayment Rails has a UI which is very easy to use if you are doing manual payments within the Payment Rails platform, but they also have a fantastic API which we were able to integrate into our proprietary platform so we can make payments without our existing workflow. Everything else has been super easy because of the rep and their commitment to providing a high-quality level of service (and that has been from the first demo through to our daily use as current customers - the service has been very impressive).
CONSI have been informed that Payment Rails is working to solve this problem, but you currently have to maintain a balance in your account, and it takes approximately 5 business days to process a direct-debit. So when you are doing large volumes of transactions, you have to keep topping up your account with direct-debits that are on a 5-day lag (you can do a wire transfer, but incur higher costs as a result).
Anonymous
2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Solid platform, thoughtful UI, great support.
Ease to enter information for a payee, easy to track all your payments, export functions, allowing multiple users (auditor, collaborators), two-person process for payouts, easy process to pull money into the platform, email receipts for payees, payment status are golden, easy user role and permissions.
CONSI haven't encountered any down side really. Maybe the debit transfer (pushing money rather than pulling) could be better but this is not their problem really, mostly a great way around to help their clients.
Jordan
Verified reviewer
Construction, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Active Client - Construction Marketplace
I am happy with how Payment Rails has assisted in the growth of our company. The reliability of funds being deposited into our customers accounts on a weekly basis has only being getting better. After a few rough weeks with payment batches being delayed, the Payment Rails customer success managers have really stepped up and made sure those issues didn't repeat themselves.
PROSEase of use for our customers to log their direct deposit information through the PR plugin, CSV upload for payout to customers (no more manual logging of individual's payout), and (now most recently) customer access to view pay history.
CONSInability to know if funds have been deposited or not into a client's account. Which is a universal issue on all payment platforms.
Anonymous
51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Payment rails
This provides you a free trial period and online training to how to use the software. I highly recommend it
CONSThere are no cons to it really except for being just for accounts payable
Vendor Response
Thanks the great review! You're correct in saying that accounts payable is our focus. We're laser-focused on solving problems related to accounts payable! We'd love to hear what kind of other feature suggestions you might have. Talk to us on Intercom in the dashboard, or at support@paymentrails.com
Replied September 2019
Anonymous
2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Payment Rails is a fantastic platform
Overall, I've had a great experience with Payment Rails from the onboarding team, the product and their customer support.
PROSEase of use Pricing! API Country Coverage
CONSI am eagerly awaiting their Quickbooks integration which is coming soon.
Vendor Response
Thanks for the great review! Our native Quickbooks integration will be ready in Q1 2019. At the moment, you can leverage our Zapier integration to connect your Payment Rails account with your Quickbooks account! Reach out to us if you have any questions, or would like to set that up!
Replied November 2018
Haroldo
Food Production, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Es un sofware muy facil de usar,
"El sistema es sólido, la automatización funciona de maravilla y la implementación fue muy simple"Ya sea para manejar un pago de compradores o entregar pagos a nuestros vendedores".
CONS"No estoy seguro sobre el estado del pago más allá de enviarlo. Demasiados trabajadores enojados no están seguros de dónde está su dinero y no pueden saber por qué no está en su cuenta si hubo un problema".
Luis
Computer Software, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Payment Rails Beatchain
What we liked the most is the ease of use of their APIs and specially their widgets which are super easy to integrate with and set up.
CONSThe documentation could use some improvements. It would have helped to have some more higher order docs around payment and recipient status and the different possible flows that we could encounter. The webhooks portal could also use some improvements like a more granular selection of events to listen to, a UI to be able to test the different webhooks that can be trigger and its payloads, and some reporting tools to be able to monitor them.
Reason for choosing Trolley
We tried both Stripe Connect and Hyperwallet before deciding on Payment Rails. Stripe connect didn't fully satisfy our business needs. With Hyperwallet what drive us out of it was its pricing (mainly the minimum monthly spending). I would say that the ease of use is on par with Stripe, way better than Hyperwallet and with a pricing structure that really suited our needs as an early start up.
Harp
Verified reviewer
Construction, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Great Modern Payment Solution
Payment Rails was very easy to integrate into our current tech system and simple to deploy as a widget in our mobile apps. It is a huge improvement over the old, outdated payment solutions that are available in Canada. The dashboard is very modern with great UI/UX. The customer support team has been very helpful when needed.
CONSThere have been a few hiccups with a few payment transfers to some users but this has only happened in very rare circumstances. The support team has always been quick in helping resolve any issues.
Vendor Response
Thanks for the review, Harp!
Replied November 2018
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2018
Solid and reliable payment processing
Payment Rails is one of the most reliable solutions I have used to handle transactions from customers. Whether it be to process a payment from customers or send payouts to our sellers, the system is solid, automation works like a charm, and the implementation was pretty easy.
CONSThe backend interface could use some improvements ; it can sometimes be difficult to find the information you look for.
Locke
Entertainment, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Top-notch payments platform
Payment Rails support is exceptional, they typically respond to requests within minutes. All issues we have encountered have been addressed quickly and professionally. Our overall experience has been one of delight after dealing with other platforms in the past.
PROSThe Payment Rails dashboard is best-in-class. We've used a number of third party payments platforms and as something we spend a lot of time using it's important for it to be modern, usable, and fast. The UX is by far the best we've seen among all payments platforms.
CONSBulk importing of tens-of-thousands of recipients was slightly tedious. We had to break our list up into groups of around 1000 recipients each to avoid issues. Since this was a one-time event (at least for us) it worked out fine.
John Christopher
Construction, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Great Product!
payment rails has been great no complaints!
PROSEasy to set up and use. Payment cycles are fast for Canada.
CONSEverything about the platform has been great so far
Vendor Response
Thanks John for the great review. Always a pleasure working with Faber!
Replied November 2018
Mark
Information Technology and Services, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Very easy to integrate API
We have had a really good experience with the payment rails team and platform so far. Highly recommend it to other businesses.
PROS- Easy to integrate, especially their widget, took about 60 minutes. - User interface is easy to use. - Saves a heap of time compared to other options.
CONS- Would like to have some other integrations available, but I understand they are about to add them very soon.
Vendor Response
Thanks for the kind words, Mark. We will begin to roll out more native integrations in Q1 2019. We have soft-launched a Zapier (www.zapier.com) integration, which allows you to connect Payment Rails to over 1000 different software applications without any code. Reach out to us to give it a try!
Replied November 2018
Abby
Food & Beverages, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2019
Great Tool!
We have had issues with vendors of ours not being paid on time/issues with payment information. Payment Rails has allowed us to monitor when the payments are being processed, what errors we have on our end if the payments fair, and help to fix this if we need.
PROSPayment Rails has been so very helpful in ensuring that we are able to pay our vendors properly and on time.
CONSNothing - the software is phenomenal! Took some getting used to at first, but now that we have it's great.
Nathan
Transportation/Trucking/Railroad, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
You won't be disappointed!
The UI is very easy to navigate! The reason we moved to Payment Rails was initially for the wire rate we were getting versus what we were paying through the bank for US to US transactions.
CONSSome sections have some small bugs but these are fixed within 24-48 hours of reporting them to the PR team.
Vendor Response
Thanks for the great review, Nathan! We work hard to be responsive to any issues that arise, and it's great that you've noticed our dedication and fast responses.
Replied November 2018
Oleg
Arts and Crafts, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2019
Useful Service for Different Countries Payouts
We are sending money to a group of users every week and Payment Rails allows to automate it.
PROS- service provides Widget that helps to set up customers - support responses fast enough - API documentation - useful dashboard - can send payouts to a lot of countries and banks - supports both PayPal and Bank Transfers
CONS- errors during payouts creation (seldom but still) - hard to get what was going wrong during payout creation - timeout errors
Beth
Food & Beverages, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Great Customer Service
When the above mentioned happened, the clients bank kept telling them they had rejected the payment. Payment Rails showed they indeed had not. Payment Rails associate helped us contact the bank and get the money back and into the proper account. Lifesaver!
PROSThat the UI page is easy to read and understand the status of a payment transfer.
CONSTrying to track down a payment that went to a closed bank account for a client. Took a couple weeks to resolve.
Sebastian
Verified reviewer
Construction, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Payment Rails Review
Good busniess, great support only thing is I want more knowlege into why a payment is late
PROSEasily in the background of our system. Easy widget. Mass payout funtions are helpful for scale
CONSUnsure about payment status beyond sending it out. Too many angry workers not sure where their money is and not being able to know why it isnt in their account if there was an issue.
Rob
Translation and Localization, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Smooth and efficient payment service
Great experience overall. We pay translators, interpreters, and other linguists worldwide using the platform.
PROSThe user interface is clean and well designed. The platform works very well for us; we pay translators worldwide using it. The occasions where we've had a minor issue, their support team and developers have been very helpful and quick to resolve it. They love hearing feature requests and feedback. The setup was a snap, and the technical support and guidance during the process were superb. I'm a fan!
CONSNo complaints. The few issues we've experienced were resolved quickly.
Vendor Response
Thanks for the fantastic review, Rob! I'm glad our support team and development team is meeting you needs! We really do appreciate your feedback!
Replied December 2018
Ryan
Market Research, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Pretty good overall
Very easy to use. We recently switched to Payment Rails, and it has been better than our previous payment processor so far. The customer service is quite good and prompt. The company seems receptive to the transitional issues we've experienced. You can tell they want their product to be as good as it can be.
CONSThere is not currently a way to download a monthly statement. I have to go to 3 or 4 different screens to view all of our transactions. As a bookkeeper, this makes doing a monthly reconciliation difficult. However, I contacted their customer service and the informed me that statements will be available soon.