My PaySimple (PS) Experience

Our company tried two other payment systems before finding PaySimple(PS). We are very pleased with the system and the staff we have been in contact with. There have been things over the past 2-3 yrs that we would like to see changed or things that didn't meet our needs. At those times the staff have stepped in to write down our needs / suggestions and try their best to accommodate our needs. There have been many helpful changes to PS over the past 2-3 yrs that have made the system better, more efficient, and more user friendly. The support staff has been a pleasure to work with! She is patient, caring, sincere, and knowledgeable. She goes above and beyond to meet our needs. We are pleased with PS and would recommend PS to other companies.

Pros

Easy to learn and understand; easily accessible

Cons

There are areas that I believe need some adjusting. What page the system bounces you back to once you have completed something; on creating invoices the cursor always jumps back to invoice # after each item entered; and other minor things like that.

PaySimple is just that-Simple!

Pros

It is so simple to use and train people on. The customer service is out of this world. I needed help with a customer payment issue that was really out of their scope of service, but they went out of their way to help me get some answers!
They are also one of the only companies we have found to take electronic checks as well as credit cards. This helps us keep credit card fees down and some of our clients prefer that method of payment.

Cons

Their fees are on the higher end-but definitely worth it!

I have used PaySimple for the last 3 yrs and have been satisfied. The customer service is outstandin

Pros

It is one place to do all your invoicing, receiving payments, customers can pay directly through PaySimple from our website. Also, when I have a suggestion I let them know and if at all possible, they make it happen.

Cons

The search engine has been lacking, but they have made great improvements in that area. There is a delay on the invoice page where the cursor jumps back up to the invoice number each time you click enter.

PaySimple is excellent software for taking payment and for setting up recurring payments

Pros

This program is a great fit for my small but growing business , the customers liked it and I loved it. I mostly used It to set up clients on auto-debit recurring payments. The fees were decent and customer support is Very Good

Cons

I received the exact services I was looking for. They promised certain things and delivered on those promises , Therefore I have no cons to list here.

Customer Service, A+!

I have always had amazing experiences with the customer service! Whether big or small I felt important with my issue. The applications are great and easy to use and learn. Our team would highly recommend PaySimple as the best tool for their needs!

Pros

The ease of use and how many tools they have inside the program to help manage.

Cons

Personal Preference, I would like to streamline the dashboard. Taylor it to what our company uses all the time, not have a generalized set up.

Great features and affordability

When I started our little martial arts school, I knew what the industry expected and where things were heading. So, it was important to me to keep my costs low, without sacrificing functionality. I use PaySimple for everything from invoicing our after school programs to staying on top of automated billing each month. For $34.95/month it beats the hell out of the other big brands I've tried like First Data. Not only do I get more for less, but the customer support has been phenomenal each and every time I call.

Pros

Ease of use, functionality, ability to generate reports, notices when recurring billing customers have cards that are about to expire.

Cons

Too long of a checkout process for online sales. I need to pay for Shopify in order to make the online buying process easier on potential introductory and trial members.

Great Value, Great Product

I went from Square to Paysimple because of their ability to hold customer payment info and for automatic recurrent payments. They have a lower charge per transaction and offer electronic check. This saves me about 8 hours a month and money per transaction. They also offer a calendar, but I have yet to make the switch to that at this time. Their customer service has been outstanding.

Pros

Automatic charging, invoicing, calendar option, lower percentage, and electronic check.

Cons

At times it can be a little confusing how to do something specific, but there has always been a way, I just had to ask.

Great credit card service for our school. Easy to implement and incorporate in to our website.

Easier for paying of school bills by parents. They love it and seem to pay in a more timely manner.

Pros

Easy of implementation and updating on website. Customers are happy with the ease of use and security. Transaction rate is wonderful for non-profit. Previous service was too expensive and took a couple of days to process payments. This is quicker and end of month statements are great.

Cons

Able to use on associated church website as well, but can't enter description into a memo line like on school website. Works, but have to have multiple items set us which is different than with the school software.

Efficient and bug free payment portal

Payment Portal with recurring payment processing.

Pros

Customer Service, Ease of Use, Monthly Reports, low transaction fees, and we havnt experienced any system bugs or outages. Very happy with this system.

Cons

In my humble opinion the only negative I see is that the monthly reports that get sent via snail mail have a slightly outdated look. If you dont mind that then this is the payment portal you've been looking for!

EASY SOLUTION WHEN CONVERTING TO VOIP SYSTEM

WE UPDATED OUR PHONE SYSTEM TO VOIP..NEEDED A CC SOLUTION THAT DIDN'T REQUIRE A DIAL TONE (TERMINALS) PAY SIMPLE HELPED US ACCOMPLISH THAT...PLUS ADD CUSTOMER INFO DATABASE...AND STREAMLINED COMMUNICATION W/ THEM AND OUR STAFF.

Pros

ALWAYS ON . RELIABLE REPORTING . ALL CUSTOMER INFO IN ONE PLACE
ADDED E CHECK/ACH IS VERY HELPFUL FOR CUSTOMERS W/ TRANS LIMITS ON THEIR DEBIT CARDS.

Cons

NO DISCOUNT FOR SWIPED TRANS VS MOTO. NO INCENTIVE

PaySimple has made invoicing and credit card processing incredibly easy for my company!

It's helped my company tremendously in our efforts to become as paperless a company as possible!

Pros

I love how simple and user-friendly the software interface is to use; it's organized clearly and helps avoid a lot of human error mistakes when using it; plus it's become much easier for us to issue and track refunds when necessary and to issue invoices upon request.

Customer service is excellent, ease of use not so much

Excellent customer service

Pros

The software itself was okay, it had issues with check out more than I would like. However, Customer service was excellent, very attentive and not condescending at all--rare in today's world.

Cons

It was difficult to know where to go for what within the system and checkout got hung up often--not good.

Great Company

I have been with PaySimple for several years now and referred several businesses to them as I am very happy with their service, software and Customer Service they offer.

Pros

Easy to use

Cons

NA

Easy to learn and use

Pros

This program was perfect for our company. We processed all of our merchant payments through here, and there were several tools that were available that I have not used yet.

Cons

Searching for past transactions could be improved a little. But that would be my only note on something that could be improved.

Great Job!

Excellent service! I have been using PaySimple for several years and have never had any issues. My account manager and the customer care team are always quick to respond.

Pros

Easy to use

Cons

None

Great, but little expensive

Pros

It allows user to set up monthly/quarterly or annually auto-debits for recurring customers which most of business offering subscription uses.

Cons

Its expensive, the transaction charges are not competitive. In case you want negotiation over charges you need to do big transactions

Pay Simple has really helped keep our billing and receiving organized.

It's beneficial for us because our parents can set up auto pay, therefore guaranteeing we receive tuition every month on time.

Pros

We love that our parents can set up automatic payments each month for tuition. They call it the set it and forget it method. The customer service is superb! They get back to you in a timely manner and were very patient with me as I learned the new system.

Cons

Instead of depositing the funds a day or two after every payment, it would be nice to save on fees by depositing the money on set days. For us 2 x a month would work. Instead I get multiple deposits throughout the month which causes me to have to input more data entry on our accounting software. It would also be great if they could somehow link to Gradelink so I didn't have to imput the payments into every single account manually.

Keeps things running without me having to pay attention

PaySimple's great! Software is easy to use, service team is wonderful. I have a full time job but two side projects/gigs that I need to collect payments for, so this is perfect for me because it basically runs in the background so I get paid without really needing to do much.

Pros

I use the software to collect monthly payments. It's super nice not to have to think about it and not to have to chase payments down or remember to do anything, but it's also super easy to make any changes or one off discounts.

I also use it to send out invoices, and it totally saved me last month when I realized I hadn't been paid by a customer that was normally pretty regular with payments. Honestly, I might not have even noticed and would have totally missed out.

Cons

All the basic functionality is pretty user friendly. Sometimes to find a deeper feature you have to do a little digging but their customer service team is fantastic and you can chat with them if you need help.

Great program

Honestly the best possible platform I could've asked for. They have a customer service team that is the best I've ever experienced. They assigned me my own representative. He actually calls me occasionally letting me know about different up dates and different things he thinks I could add to the platform.

Pros

Ease of use, customer service.

Cons

Can't edit customers orders as much on the app.

Easy automatic payments.

go for simple pay. you won't regret it.

Pros

My mainly adopted feature for PaySimple is the automatic monthly payment option. it makes me easy to collect my monthly payment from my customer.

Cons

haven't found anything from last 2+ years. It is working smoothly and their customer services is above the level. they helped me to set this initially.