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ProfitBooks vs Square Point of Sale

ProfitBooks vs Square Point of Sale

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Overall Rating
4.4 (89)
4.6 (2936)
Ease-of-Use
4.5 / 5
4.7 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.3 / 5
4.4 / 5
Functionality
4.3 / 5
4.5 / 5
Last Review Written
October 25, 2024
November 1, 2024
Pros/Cons
  • Pros

  • My personal experience with Customer Support has been excellent -- very fast, very friendly, very helpful.
  • Excellent Software thay i would recommend to a start up business or even established business. Very user friendly and has all the amazing benefits and tools you need to run a business.
  • Excellent software for small businesses, easy to navigate and Excellent support service even when using the free option. Cannot ask for more...thank you team.
  • Cons

  • Date functions work only with hyphen only whereas it should work with slash (/) or full stop (.). TCS charged by supplier cannot be booked under expenses entries.
  • The software is incapable of data analysis and especially in expense management and COGS finding.
  • Got a bit confused initially with allocating payments.
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  • Pros

  • They trust their information is secure. They are also impressed with the NPC ability to tap to pay with our phones.
  • Like I've said from the beginning everything has been great and if I did have any questions customer service was more than happy to help me out.
  • What I like best about Square is the flexibility, convenience and overall use of the Square POS. This is absolutely the best user friendly software for retail.
  • Cons

  • I HATED the fact that the customer service was so terrible. There is no phone support, only email support and a lot of the time the responses are copy pasted with generic answers.
  • There have been times where the customer was charged twice and times where the customer was never charged at all.
  • Inventory management and reporting is lacking. Also, occasional account freezing due to suspected fraudulent activity.
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Pricing Range
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$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2023

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos