All ProntoForms Reviews
1-25 of 220 Reviews
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Rajendra
Verified reviewer
Hospital & Health Care, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2018
Easy to configure, create forms, create users, create roles, give access, feeding data, API
Signing up the member without using paper form. That avoid the data re-entry.
PROSI have been supporting the ProntoForms Application from 4 years. All features are very easy to use and manage. All features are very effective. Users iPad might have different forms. Even a forms that has 7 pages, no issue at all. I worked on API to push data for the forms into iPad. Users submit the records and will back to the server to automatic feed into database. Customize whole cycle was great and success. Creating Users, Creating roles, security access, creating form space and forms are very easy. All features to create form are there. Customize forms can be create easily.
CONSAs a software engineer, I don't see any cons on this application. But I see that a user can use either iPad or iPhone. One user cannot use both. If user want to use both there will be two license and two user. If a user can use at least two devices from same license and same user name that will great.
Frinto
Management Consulting, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2022
Automation of Mobile workflows and app building management through ProntoForms !
My overall experience with ProntoForms is best till now. It is one of the best mobile solutions for workflow streamlining along with app building in most strengthened manner so that a strong, scalable and replicable work flow and process management solution can be built around without any problem. Managing all ground operations activity and capturing of evidences from field team is now easy task and does not pose any issues in collecting primary and secondary data for businesses. Visualizing data through real time dashboards and bringing business intelligence in raw data is possible with ProntoForms .
PROSThe best mobile forms solution, available in the market for businesses and professionals. The strong app building management through this forms to create robust forms for field team and ground team. All the complex work tasks and work activities are managed in unified manner and can be monitored through single workflow. The ground team can take accurate input from field in these forms in effortless manner without any hustle. Pronto Forms is the one stop destination for contextualizing and customizing Health, Safety and Management aspect of training management in most easy manner possible. No trouble at all.
CONSWe are still figuring out for deploying this software in offline manner without internet connectivity. Most of our ground teams operate in remotest districts of the states and does not have any internet bandwidth or network connectivity in such regions. Real time submission of filled forms should be made available in offline manner without internet usage. Cost reduction can be further looked into for devising new low cost strategy model on usage of the ProntoForms at lowest cost possible in different business environments.
Reason for choosing ProntoForms
ProntoForms is best of all available alternative products as it is the most comprehensive and digitized solution for capturing the field data in most sustained manner possible. Process management protocol and compliance management is easily attained through ProntoForms. It is having lot of customization features which improves the performance of data visibility and brings greater insights.
Chessica
Retail, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Awesome Software
I love ProntoForm! It makes my life more easy
PROSWhat I like the most is the Mobile App and data Analytics
CONSWhat I like the least right now, nothing
Reason for choosing ProntoForms
Great reputation
Vendor Response
Hey Chessica! Thanks for leaving a review and mentioning how we're helping you collect all your historical channel data for analysis. Great to hear how you have no issues! If you do happen have questions or suggestions, you can reach out to your Customer Success Manager. They're always happy to help! Thanks, Esmond Ng @ ProntoForms
Replied January 2023
Carlos
Wholesale, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed December 2021
Many better solutions on the market
Support is awful, and the product is clunky and requires work-arounds. There are MUCH better solutions on the market. The problem for us was that you have to spend a lot of time figuring work-arounds by the time you have put so much time into making it do what you want you are too far down the rabbit hole to back out once you find out that it is not such a great "solution" that requires babysitting and overhead. Do not sign a contract until they prove it does what you need seamlessly otherwise you will be disappointed. They will tell you what you want to get you to sign and then fall short. Make them build you a demo first, otherwise your in the woods.
PROSThe promises the sales team made. It was going to require little management overhead.
CONSThe promises that they could not deliver.
Reason for choosing ProntoForms
It was supposed to be an easy setup & management
Shrinkhala
Management Consulting, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
The leading player for automating mobile workflows and efficient field service management !
Its good so far. Worth trying and using for seamless activities of ground team and also build inspection and desktop evaluation workflows and data capturing forms efficiently. It is highly flexible app and comes with enormous customizing features which certainly adds value and brings importance to work. The integration with other apps and platforms is done comfortably without much hiccups.
PROSWorkflow automation through streamlined field service management. The app is specially designed to streamline and implement hassle free work activities for ground or field team in various manufacturing and service ecosystem. The app never slows down or lag and works efficiently in offline and hybrid mode also. It is quite scalable model and is flexible to user requirements. All our back office work, system and processes are uniformly managed throughout with its work order system which works flawlessly for all businesses. No hassle in operation at all.
CONSThe app undergoes new updates quite frequently and give lot of push notifications. Sometimes, the notifications just clutter the mobile interface and troubles a lot. Also, more form building features can added as enhancement and utility features without any increase in price of the subscription.
Reason for choosing ProntoForms
ProntoForms is chosen above other alternatives due to its good peer feedbacks and high presence in the market. Also, they are quite reliable and very responsive to customer queries. Revert in timebound manner to any asked queries and provide immediate solution against raised tickets. Very strong and robust customer service team.
Vendor Response
Hey Shrinkhala, Thank you for taking the time to leave a review. It's wonderful to hear how well our solution works for you, both offline and in hybrid mode. As well, I appreciate your feedback that our support team responds quickly to customer questions and is reliable. I'll let them know! I'm sorry to hear about the constant updates and push notifications on your mobile device - I'll make sure to inform our product team about this issue. We look forward to working with you in the future! Regards, Esmond Ng @ProntoForms
Replied January 2023
Raj
Information Services, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2022
Highly recommended & desirable mobile forms field team platform . Start using it now !
Our overall experience is pretty good after using their platform as its a cost effective and dependable solution. Their technology is strong enough and they leave the mark wherever they go. Some of my peers have given excellent feedback about their offerings and we are sure that would establish longer and sustainable collaborations in future. They are highly cost effective solution and the utilities are just awesome. They have shown their strength on tech front which is amazing
PROSBest available mobile forms for strengthening field teams. It is the biggest enabler for field teams as it adds value, context and intelligence to their work and improve their performance at workplace. Provides high end advance analytics in the form of reporting and dashboard which empowers the ground team and gives them visibility on work in progress. It adds value and gives recognition to new employee trainings as new trainees have to mandatorily go through these modules and can work in more informed way. It never crashes and gives lot of automatic in built solutions to business users to ease their processes in big way.
CONSThey claim for warranty and free repair across many of the features and offerings. We often face trouble in reaching out to customer service support and it sucks our valuable time and effort mostly. Overall, its a good experience and they are still learning and has huge opportunity to prove their mettle in this IT and manufacturing space.
Reason for choosing ProntoForms
Pronto Forms chosen above all other alternatives as its the best mobile solution for strengthening field teams and greatly helps in establishing safety training modules with high end dashboard and reporting analytics. Its the best solution for effortless safety and fleet management in accurate manner without any issue or lag.
Dwayne
Oil & Energy, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Prontoforms, it just works!
Overall Prontoforms is the best tool we have found to automate so many work processes quickly and easily.
PROSWe can rapidly prototype and deploy work process automation tools to our users. Prontoforms integrates seamlessly with our back-end systems with minimal effort. The API is robust and allows for enhanced integrations.
CONSEach time we identify an improvement opportunity with the software, the Prontoforms team goes to work solving it. Sometimes this takes time, but it is well worth the wait.
Reason for choosing ProntoForms
Cost-effective Easy to implement Easy to support and maintain Value for money Best integration out of the box
Fred
Verified reviewer
Retail, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed July 2021
What is my experience with ProntoForms?
It's good, I consider for keep for a time.
PROSSo, It's very interesting this software, the colors, the frame position. I like because, first, we can use in a smartphone and develop advanced surveys. Also, I love that we can connect with a differents type of cloud for example G suit (I personally use) or even Dropbox, organizing and obtaining the analysis hoped. Finally, It's too easy for start and I consider essential for a SEO plan, marketing, advertising and all is in real time.
CONSIt can be better, for example the settings option need be more visible. Sometimes, the connection is gone.
Reason for choosing ProntoForms
Because I can show a professional survey for buyers or the universe
Reasons for switching to ProntoForms
Because I was searching professional site or app
Subham
E-Learning, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Form automation is very easy with the help of this
ProntoForms is an exceptional company that not only provides ongoing learning opportunities through a user portal, but also through regularly scheduled webinars. Additionally, their Customer Success Managers regularly check in with customers to assess any difficulties or provide assistance with new features and functions. The platform is continually evolving, offering new features and enhancements on a regular basis to improve the user experience.
PROSA user-friendly software that enables the creation of forms and workflows is available to eliminate the need for manual data recording. The software seamlessly integrates with Salesforce, serving as a system of record, and eliminates the hassle of tracking down paperwork or deciphering illegible handwriting. Additionally, customer signatures can be captured directly into PDF reports, simplifying the process of providing reports to customers. This all-in-one platform provides full integration, streamlining the process and increasing efficiency.
CONSAlthough it may seem daunting at first, our organization made the initial setup of ProntoForms overly complex. However, ProntoForms has recently launched ProntoForms University, providing users with the opportunity to learn at their own pace and gradually increase complexity as they become more comfortable with the software. This allows for a smoother transition and a more user-friendly experience.
Vendor Response
Hi Subham! It's great to hear that your company has been using the software for over a decade to manage your field service teams and that even staff with limited experience using smartphones have been able to use it easily. Regarding the cons, it's unfortunate that the maps integration in your area on ProntoForms is lacking. I appreciate your feedback on the maps integration and will forward it to the team for consideration. I am also glad you find that our tutorials, articles, and support make learning and using new features more accessible. We appreciate your loyalty and look forward to working with you even more! Regards, Esmond Ng @ ProntoForms
Replied March 2023
Devesh
Computer Software, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
One of the standout features of ProntoForms is its mobile accessibility.
software for data gathering that is ideal for companies that need to gather and handle data on the go. For any team seeking to increase output and effectiveness, its mobile accessibility, form customization choices, and data administration capabilities make it an invaluable tool.
PROSBusiness organisations can streamline their data gathering and administration processes with the aid of powerful mobile forms and data collection tools.
CONSThe software can be somewhat pricey, especially for smaller companies or individual consumers, as some users have also noted.
Vendor Response
Hey Devesh! Thanks for sharing your thoughts on our mobile forms and data collection tools! I'm thrilled to hear that our software has been able to help your organization streamline its data-gathering and administration processes. I understand pricing can concern some users, particularly smaller companies or individual consumers. However, we're proud to offer a versatile and customizable software solution for data gathering that can help increase output and effectiveness for any team. Should you have further feedback, please get in touch with our customer success team. Thank you for choosing us! We look forward to continuing to provide a valuable service for your business. Cheers, Esmond Ng @ ProntoForms
Replied February 2023
Keith
Insurance, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2022
Reviewing Prontoforms as Requested
Easy to manage and easy to set up forms and easy to deploy to the field
CONSReports are not easy to format as needed. Size limit on reports is a real problem 20 MB is too small
Reasons for switching to ProntoForms
There functionality was not as good
Vendor Response
Thank you for taking the time to leave a review, Keith! Glad you see the value of ProntoForms. We hear you and are actively investigating various technical approaches to enable large submissions without imposing long wait times on end users. Depending on the customer use case, we do allow submissions larger than that limit. Feel free to reach out to your Customer Success Manager to learn morethey're always happy to connect!
Replied August 2022
Cleon
Medical Devices, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2016
Exceptional Features, Value, Service
Form the very start, the ProntoForms people and their forms & service have been exceptional. My custom form processes, for entry & approval were addressed by the ProntoForms developers under the guidance of an wonderful Project Manager. They listed carefully and created an APP environment to meet the demanding needs of the salesforce. we covered every aspect, process steps, details on the screen, best formats, folders, data flow, yes, we covered everything.. The account management group was always there to provide support and consultation too. Our ProntoForm form is successfully operating after two years in production - still going strong. A true measure of success- satisfied salespeople.. that's a great accomplishment! The PronotForms support team is one of the best that I've ever experienced.. Timely, practical accurate responses and solutions, even going the extra mile to provide creative options when I have exceptions! Every member of ProntoForms team is personable, dedicated, and focused.. Ask me about value?.. Satisfied salespeople, a service level near 100%. my management pleased with the data received, and I have time for other projects .. PRICELESS Thanks ProntoForms - SUPER Job!!
PROSSimple to use, almost fail proof for data flow, and consistently functions as promised
CONSNeed to updated form content a bit clumsy
Laramie
Security and Investigations, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2016
Pronto - The Best Mobile Reporting Tool on the Market
Pronto is a great product that offers lots of functionality and almost endless customization. I like the ability to create custom forms from scratch or by customizing existing forms that are already pre-loaded into Pronto. You can continually tweak your form in order to get the data that you desire in the format that you desire. The support pages offer lots of advice in order to assist you in getting your forms to perform how you want. I've been able to figure out most things simply by reading the help articles and then trying it out. The few times that I've had to call customer support, I've always spoken with a friendly, helpful, and knowledgeable customer service representative. My only real critique of Pronto is the fact that data results cannot be permanently stored on the Pronto web portal. In Pronto's defense, it does offer lots of options for backing up your data such as Google Drive, Drop Box, etc. However, I really like the filtering options that Pronto offers on their web portal, and I can't filter data that's over 45 days old. It disappears. All in all, it's a really great product, and it has really changed our operation in a positive manner. I've used a few other would-be Pronto competitors, but Pronto is the best product overall, hands down.
PROSIt's easy to use from the mobile end. It's easy to create forms, data destinations, new users, etc. on the administrative end.
CONSI don't like that data cannot be stored on the pronto web portal. I would be willing to pay for additional storage space so long as it was reasonably priced.
Joe
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
Easy to use and effective form building
ProntoForms has been a brilliant way of integrating their forms into our everyday jobs and custom built systems. The latest version of the form builder is a very powerful tool allowing you to build complicated forms in no time at all. The forms are easy to use for users and do not require a lot of training before using it out on the job. We can't fault the support team, they answer your questions where possible and will pass on to the appropriate person if required.
CONSAlthough there can sometimes be issues when the forms are sent/received, the support team are on hand and is generally fixed with ease. Any ongoing issues are passed onto development for fixing.
Jill
Human Resources, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT