BillTrust has been great for getting our orders invoices and sent to our customers. It has also greatly helped in getting payments

It would be nice if our new clients automatically enrolled with BillTrust account when we set them up opposed to when their first order is shipped.

Billtrust has been a valued vendor partner since 2006. Our invoicing process was time consuming, labor intensive, and very expensive before partnering with Billtrust. With Billtrust, the process is automated, the invoices look professional, and we've realized savings in every area -- labor, postage, forms and envelopes, etc. Most of all, our customers are extremely happy with their invoicing and the flexibility provided by using Billtrust.

Invoice delivery to our customers is quick, efficient, and accurate. We are notified automatically and immediately if an electronic or fax delivery fails so we can fix it quickly. It's easy to resend either a single invoice or multiple invoices. Our customers have many options and can choose what is best for them -- Invoice Gateway, Invoice Central, Ebills, email or fax copies. For those that still want invoices via USPS, we have the ability to select the criteria to maximize savings.

Hmmm, can't think of anything.

Terrible Experience. I am not the only one.

A lot of the code in the website they provided us does not work out of box.

Billable work at 165/hr. Company does not proof their own work before submitting it. Projects take forever to complete. Lack of communication. Rarely calls customer for questions.

We have been using Billtrust for over 7 years to process and distribute our invoices and to manager a AR portal. Our E-billing % is up to 72% saving us postage and the time it takes our customers to get our invoices. More of our customers are using the portal to retrieve invoice copies and make payments. This cuts our administrative cost. Their marketing tools have helped us to be successful.

When customers get our invoices faster then we get paid faster and we have a higher customer satisfaction. Our customers love that they can see their account, get invoice copies and make payments on their schedule.

Our experience is most very good. I would only say that sometimes special projects or form changes can take a little long.

Helping our customers pay and receiving payment much faster than receiving checks in the mail.

Extremely easy to use. I can go in and out between viewing invoices and checking on our customer's payments. It is one of the best software's around. It doesn't take long for my customer's to familiarize themselves with the payment mode. They love it.

It can be difficult sometimes when customer's lock themselves out of the software by forgetting either their password or user name. It would be helpful if they put an emphasis on helping customers log in and retrieve their log in information when they are stuck.

We have a payment portal that our customers may utilize to view billing statements and current balances, as well as remit payments through a variety of methods. It allows us to better deliver and manage our billing statements, cuts the print/mail time, provide email and ebill delivery methods, and has helped us significantly decrease our DSO.

The software is easy to utilize, and the training is top of the line. One of the few companies we work with that also offers incentives for your team's success.

Bells and whistles can be costly for smaller entities, but there the packages can be flexible. There are a few updates we would like to see in the Client Connect area.

When I started working for this company we had just begun to look at Billtrust for a distribution tool. To acclimate myself I began to review the company and what it offered and realized that they were a great value add for things that we weren't even considering at the time.

The distribution tool enabled us to more effectively utilize our resources. Instead of having an FTE sitting at a desk, folding and stuffing envelopes all day, we were able to use them to perform other tasks that needed to be done.

The things I like the least is having to talk to so many different people throughout the business to accomplish a task.

We are a long term Open Scan client and to put it simply, love the product! The solution provides Royal Cup Coffee and Tea exactly what we need in order to process our cash receipts timely and efficiently. Prior to installing we had four individuals dedicated to applying our customer's payments. This old process was slow and inefficient. We not have one full time person dedicated to cash application along with an additional part-timer. We have not only reduced application payroll but have also seen less posting errors.

Posting cash is much less of a hassle and retrieving check copies for audits is simple.

Nothing specific comes to mind.

Easy to complete payment. Vendors that offer discount when payed within a certain timeframe is automatically calculated in.

Having to move payed invoices to closed.

Love Love this program....It allows one to invoice their customers and also collect payments all in one system.

Because customers can make payments...they aren't allowed to offset credits with invoices without making some kind of payment.

Efficient and timely delivery of Invoices and Statements to our customers along with economical payment processing fees when customers pay on line.

The software provides multiple ways to offer customers to receive invoices & statements as well as electronic payment platforms to manage their accounts online. The payment platforms are a very cost effective method for processing payments into our ERP system.

Some of the reporting needs to be improved to allow more selection and sorting options. It would be grate to have either a program or a link to a program that would let you scan the customer addresses to validate the address information.

I like the reporting features, the fact that my customers can get invoices by mail, fax or email if they want. A bonus is that they can import our invoices directly into their accounting software.

Billtrust allows us to focus on our business and not have to worry about invoicing. Their services give us piece of mind.

I don't have anything negative to say. Happy with the product. I suppose if I had any negative comment it would be that sometimes the website can be on the slow side. But nothing that will change my view of the service.

Time! We went from manually processing thousands of checks, to automatically processing thousands of checks through Billtrust. The manual process is a fraction of what it used to be.

The more you use the application, the easier it becomes. The smooth integration between this application and our operating system, SAP.

This is actually related to an issue from the payer. Checks that aren't clearly printed or handwritten items must be manually processed.

Use everyday to assist customers with their balances. Also teach customers how to be self sufficient.

Ease of use, great customer service. Ease of use for our customers. Now that we know the customers can have multiple sign ins, we look forward to using this feature

When it is off line for a short time. Not knowing about some of the features that are available to use.

Helps our employees free their time to do other jobs. We could eliminate one position and have done that for years. Pay back was great.

Easy to use... Moving around the Billtrust web-site is very user friendly. Training our people on how to use was very easy.

I really have not con's maybe the longer hours of operation if we were to have a problem later at night.

Faster more accurate posting with historical detail available at the touch of a button.

Posting accuracy. We experience very few posting errors when the customer provides remittance that the software can read.

The version we are running is not SAAS therefore our ERP, SAP, only offers our AR detail once a day in batch format.

The Billtrust service is very reliable. We do not experience issues very often. When there is an issue they are fast to respond.

I wish it was easier to modify the forms for the end user on the fly. If there was a template the end user could modify on the fly it would be a nice addition.

It's a way for your customers to review their account balances, look up invoices and make payments all in one location.

The implementation took a little longer then expected on Billtrust side which was kind of disappointing but once in place...we love it!

THE ABILITY TO HAVE OUR CUSTOMERS MORE AWARE OF THEIR ACCOUNTS . THE GREAT FEED BACK TO US IF THERE IS A PROBLEM WITH THE ACCOUNT. LIKE NOT BEING ABLE TO CONNECT WITH OUR CUSTOMERS. THE NOTIFICATION OF THIS IS GREAT FOR OUR FOLLOW UP.

It is great for my customers

It is understandable. I am also able to let others know exactly where to go in order to find what they are looking for.

Sometimes you need to look around to find something. When you look, it is usually discovered easily.

No more in-house bill preparation! Also, being able to see copies of the bills produced is extremely helpful. Only wish we were able to incorporate the bill pay services with our billing software.

When we moved from previous software to BillTrust the process was very smooth and we no longer have concerns about lead time to meet mailing dates. Also, file uploads are quick and easy with response time from upload to final processing usually within an hour.

Customization is a bit pricey so we have to plan (financially) at least a year in advance for any requested updates.

I don't have stuff and mail so I love this process.

from where I stand its fairly easy to submit and process. Im not the one that sets up the software program so I cant really comment but I do submit to process.

when there are updates our system to yours has to be reprogrammed. we seem to have issues during those times.

Awesome service, easy, works with our mainframe, error free, basically runs itself and with little down time not much to oversee

Easy to use and enables management to focus on running our business

N/A

faster pay, easier reconciliations of accounts by dealers, better communication with our dealers, faster order releases and fewer collections calls

It is intuitive - easy to use. All the options needed in as few buttons as possible. The set up for on-line payments is exceptionally easy

I suppose the delay in uploading invoices which is vary minimal but I had to write something... If there were a way to instantly load invoices and such that would be better but that is asking a lot - I know.

It is easy to find items in date order and print copies quickly by just one simple click of the mouse