--- title: "Billtrust Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Billtrust. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Billtrust is a good fit for you!" source_url: "https://www.softwareadvice.com/accounting/quantum-invoicing-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Billing and Invoicing Software](https://www.softwareadvice.com/accounting/billing-invoicing-software-comparison/) / [Billtrust](https://www.softwareadvice.com/accounting/quantum-invoicing-profile/) / Billtrust Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/accounting/quantum-invoicing-profile/) Reviews [Alternatives](https://www.softwareadvice.com/accounting/quantum-invoicing-profile/alternatives/) # Billtrust User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 33 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 26 reviews (79%) - 4 stars: 6 reviews (18%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (3%) ## Billtrust customer reviews Showing reviews 1-25 of 33 (page 1). ### Nothing short of amazing. A definitive success builder for payment cycle management. - Overall rating: 5/5 - Reviewer: C H. - Industry: Utilities - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have a payment portal that our customers may utilize to view billing statements and current balances, as well as remit payments through a variety of methods. It allows us to better deliver and manage our billing statements, cuts the print/mail time, provide email and ebill delivery methods, and has helped us significantly decrease our DSO. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is easy to utilize, and the training is top of the line. One of the few companies we work with that also offers incentives for your team's success. #### Cons Bells and whistles can be costly for smaller entities, but there the packages can be flexible. There are a few updates we would like to see in the Client Connect area. --- ### Decrease your FTE - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Import and Export - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered When I started working for this company we had just begun to look at Billtrust for a distribution tool. To acclimate myself I began to review the company and what it offered and realized that they were a great value add for things that we weren't even considering at the time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The distribution tool enabled us to more effectively utilize our resources. Instead of having an FTE sitting at a desk, folding and stuffing envelopes all day, we were able to use them to perform other tasks that needed to be done. #### Cons The things I like the least is having to talk to so many different people throughout the business to accomplish a task. --- ### Reliable service. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Product usage: 3-5 years · daily - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The Billtrust service is very reliable. We do not experience issues very often. When there is an issue they are fast to respond. #### Cons I wish it was easier to modify the forms for the end user on the fly. If there was a template the end user could modify on the fly it would be a nice addition. --- ### Open Scan Solution - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Food & Beverages - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered We are a long term Open Scan client and to put it simply, love the product! The solution provides Royal Cup Coffee and Tea exactly what we need in order to process our cash receipts timely and efficiently. Prior to installing we had four individuals dedicated to applying our customer's payments. This old process was slow and inefficient. We not have one full time person dedicated to cash application along with an additional part-timer. We have not only reduced application payroll but have also seen less posting errors. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Posting cash is much less of a hassle and retrieving check copies for audits is simple. #### Cons Nothing specific comes to mind. --- ### Eases our minds so that we can focus on our business - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Wholesale - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like the reporting features, the fact that my customers can get invoices by mail, fax or email if they want. A bonus is that they can import our invoices directly into their accounting software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Billtrust allows us to focus on our business and not have to worry about invoicing. Their services give us piece of mind. #### Cons I don't have anything negative to say. Happy with the product. I suppose if I had any negative comment it would be that sometimes the website can be on the slow side. But nothing that will change my view of the service. --- ### Best third party application investment we have made as a company. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Food & Beverages - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Time! We went from manually processing thousands of checks, to automatically processing thousands of checks through Billtrust. The manual process is a fraction of what it used to be. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The more you use the application, the easier it becomes. The smooth integration between this application and our operating system, SAP. #### Cons This is actually related to an issue from the payer. Checks that aren't clearly printed or handwritten items must be manually processed. --- ### Great for us an our customers - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Use everyday to assist customers with their balances. Also teach customers how to be self sufficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, great customer service. Ease of use for our customers. Now that we know the customers can have multiple sign ins, we look forward to using this feature #### Cons When it is off line for a short time. Not knowing about some of the features that are available to use. --- ### I have always gotten a great response from everyone .. Service has always been top notch. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Wholesale - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Helps our employees free their time to do other jobs. We could eliminate one position and have done that for years. Pay back was great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use... Moving around the Billtrust web-site is very user friendly. Training our people on how to use was very easy. #### Cons I really have not con's maybe the longer hours of operation if we were to have a problem later at night. --- ### Billtrust is a highly valued partner in our cash application arena. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Wholesale - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Faster more accurate posting with historical detail available at the touch of a button. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Posting accuracy. We experience very few posting errors when the customer provides remittance that the software can read. #### Cons The version we are running is not SAAS therefore our ERP, SAP, only offers our AR detail once a day in batch format. --- ### Billtrust is GREAT!!! - Overall rating: 4/5 - Reviewer: Jennifer K. - Product usage: 3-5 years · daily - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's a way for your customers to review their account balances, look up invoices and make payments all in one location. #### Cons The implementation took a little longer then expected on Billtrust side which was kind of disappointing but once in place...we love it! --- ### Invoice Management is the future - Overall rating: 5/5 - Reviewer: Verified Reviewer - Reviewed: May 2016 - Review source details: This review was submitted organically. No incentive was offered Invoice management allows you and customer to be in same page when it's time to get the bills paid. 24/7 access to the site is one feature that customers like. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 --- ### Poor Customer Service / Outdated Quality of Work - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered Terrible Experience. I am not the only one. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros A lot of the code in the website they provided us does not work out of box. #### Cons Billable work at 165/hr. Company does not proof their own work before submitting it. Projects take forever to complete. Lack of communication. Rarely calls customer for questions. --- ### All in one - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Easy to complete payment. Vendors that offer discount when payed within a certain timeframe is automatically calculated in. #### Cons Having to move payed invoices to closed. --- ### Best Vendor Partner - Overall rating: 5/5 - Reviewer: Sherri N. - Industry: Import and Export - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered Billtrust has been a valued vendor partner since 2006. Our invoicing process was time consuming, labor intensive, and very expensive before partnering with Billtrust. With Billtrust, the process is automated, the invoices look professional, and we've realized savings in every area -- labor, postage, forms and envelopes, etc. Most of all, our customers are extremely happy with their invoicing and the flexibility provided by using Billtrust. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Invoice delivery to our customers is quick, efficient, and accurate. We are notified automatically and immediately if an electronic or fax delivery fails so we can fix it quickly. It's easy to resend either a single invoice or multiple invoices. Our customers have many options and can choose what is best for them -- Invoice Gateway, Invoice Central, Ebills, email or fax copies. For those that still want invoices via USPS, we have the ability to select the criteria to maximize savings. #### Cons Hmmm, can't think of anything. --- ### Accounts Receivable Automation by Billtrust - Overall rating: 4/5 - Reviewer: Dharun R. - Industry: Research - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Billtrust Accounts receivable platform provides all the desired features for seamless process, especially it's Business payment network makes it to stand out from its competitiors. It is integrated with several global partners to make the process of accounts receivable more feasible. #### Cons Dispute management is lacking a bit when comparing to other account receivable platform. It can be improved. --- ### BillTrust is so easy! - Overall rating: 5/5 - Reviewer: Lisa B. - Verified reviewer: Yes - Product usage: 1-3 years · daily - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy online payments & customers can view/print invoices/statements themselves without needing to call each time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use for Client Connect; online payments are a breeze for customers. Including One-Time Payments where customers don't even have to log in. --- ### Accounts Receivable Automation - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Import and Export - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered We have been using Billtrust for over 7 years to process and distribute our invoices and to manager a AR portal. Our E-billing % is up to 72% saving us postage and the time it takes our customers to get our invoices. More of our customers are using the portal to retrieve invoice copies and make payments. This cuts our administrative cost. Their marketing tools have helped us to be successful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When customers get our invoices faster then we get paid faster and we have a higher customer satisfaction. Our customers love that they can see their account, get invoice copies and make payments on their schedule. #### Cons Our experience is most very good. I would only say that sometimes special projects or form changes can take a little long. --- ### Billtrust provides an economical solution for sending out invoices and statements. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Wholesale - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Efficient and timely delivery of Invoices and Statements to our customers along with economical payment processing fees when customers pay on line. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The software provides multiple ways to offer customers to receive invoices & statements as well as electronic payment platforms to manage their accounts online. The payment platforms are a very cost effective method for processing payments into our ERP system. #### Cons Some of the reporting needs to be improved to allow more selection and sorting options. It would be grate to have either a program or a link to a program that would let you scan the customer addresses to validate the address information. --- ### Extremely easy to use. Great way to pay your bills and view all of your invoices. Highly recommend - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Wholesale - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Helping our customers pay and receiving payment much faster than receiving checks in the mail. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Extremely easy to use. I can go in and out between viewing invoices and checking on our customer's payments. It is one of the best software's around. It doesn't take long for my customer's to familiarize themselves with the payment mode. They love it. #### Cons It can be difficult sometimes when customer's lock themselves out of the software by forgetting either their password or user name. It would be helpful if they put an emphasis on helping customers log in and retrieve their log in information when they are stuck. --- ### BillTrust has helped greatly with our billing and invoicing needs - Overall rating: 5/5 - Reviewer: Christopher M. - Verified reviewer: Yes - Industry: Machinery - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros BillTrust has been great for getting our orders invoices and sent to our customers. It has also greatly helped in getting payments #### Cons It would be nice if our new clients automatically enrolled with BillTrust account when we set them up opposed to when their first order is shipped. --- ### Invoice / Payments = success - Overall rating: 5/5 - Reviewer: Jennifer M. - Verified reviewer: Yes - Industry: Wholesale - Product usage: 3-5 years · daily - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love Love this program....It allows one to invoice their customers and also collect payments all in one system. #### Cons Because customers can make payments...they aren't allowed to offset credits with invoices without making some kind of payment. --- ### Very easy to use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is great for my customers #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is understandable. I am also able to let others know exactly where to go in order to find what they are looking for. #### Cons Sometimes you need to look around to find something. When you look, it is usually discovered easily. --- ### IT HAS REALLY HELPED AS THE TIMELINE GOES FOR OUR CUSTOMERS TO RECEIVE THEIR INVOICE. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Wholesale - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros THE ABILITY TO HAVE OUR CUSTOMERS MORE AWARE OF THEIR ACCOUNTS . THE GREAT FEED BACK TO US IF THERE IS A PROBLEM WITH THE ACCOUNT. LIKE NOT BEING ABLE TO CONNECT WITH OUR CUSTOMERS. THE NOTIFICATION OF THIS IS GREAT FOR OUR FOLLOW UP. --- ### This software is the most user friendly of any that we currently use. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Utilities - Company size: 51-200 employees - Product usage: 3-5 years · weekly - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. No more in-house bill preparation! Also, being able to see copies of the bills produced is extremely helpful. Only wish we were able to incorporate the bill pay services with our billing software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When we moved from previous software to BillTrust the process was very smooth and we no longer have concerns about lead time to meet mailing dates. Also, file uploads are quick and easy with response time from upload to final processing usually within an hour. #### Cons Customization is a bit pricey so we have to plan (financially) at least a year in advance for any requested updates. --- ### Awesome tool for your business - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered Awesome service, easy, works with our mainframe, error free, basically runs itself and with little down time not much to oversee #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and enables management to focus on running our business #### Cons N/A ---