--- title: "QuickBooks Online Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of QuickBooks Online. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if QuickBooks Online is a good fit for you!" source_url: "https://www.softwareadvice.com/accounting/quickbooks-online-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Accounting Software](https://www.softwareadvice.com/accounting/) / [QuickBooks Online](https://www.softwareadvice.com/product/393202-QuickBooks-Online/) / QuickBooks Online Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/393202-QuickBooks-Online/) Reviews [Alternatives](https://www.softwareadvice.com/product/393202-QuickBooks-Online/alternatives/) # QuickBooks Online User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 8,549 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.0/5 - Value for money: 4.2/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 4,856 reviews (57%) - 4 stars: 2,499 reviews (29%) - 3 stars: 724 reviews (8%) - 2 stars: 196 reviews (2%) - 1 star: 274 reviews (3%) ### Most mentioned pros - I have integrated QBO with external platforms like PayPal which streamlines the entire process of reporting, invoicing and payment gateway. - Excellent integrations with many apps, strong payroll support, multi-user access, and automatic bank feeds make it ideal for growing businesses. - It provides all the tools I need to manage my finances in one place, from invoicing and expense tracking to reporting and bookkeeping. ### Most mentioned cons - I've used QuickBooks Online for my business because it's essentially the industry standard, but it often feels like a product that hasn't kept pace with its rising subscription costs. While it provides the core accounting functions I need, recurring connection issues with financial institutions, occasional backend glitches, and poor customer support create unnecessary work. - The absence of comprehensive inventory control tools, including robust barcoding functionality, represents a substantial impediment to efficient and precise stock management within QuickBooks Online. - We have had our account hacked (on their end), we are currently locked out of direct deposit after verifying our account more than 5 times, our office manager submitted a ticket 4 weeks ago because they blocked her laptop from accessing QBO after the hack and were supposed to remove the block. ## QuickBooks Online customer reviews Showing reviews 1-25 of 8,549 (page 1). ### One of The Top Recognized Business Software’s for a Reason - Overall rating: 5/5 - Reviewer: Salina T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I have used QuickBooks Online for over 80 different companies for my own use and for my clients. The video tutorials and help section have been essential to on-boarding for unique client workflows and I appreciate the wide range of third party integrations which are available. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The QuickBooks Online system allowed me to operate my small business from anywhere around the world. I appreciate that I could even run my payroll for my remote employees while I was on vacation. #### Cons The biggest hurdle I had with QuickBooks is that sometimes they will make changes and remove reports that I wasn’t able to recreate myself without a lot of extra work. I also find the ecosystem has many add ons which are helpful but expensive for a small business. #### Reasons for choosing QuickBooks Online Wave has some restrictions regarding confidential medical files and security so I chose QBO instead. --- ### Synced my Work Orders to quickbooks line and got paid in one step - Overall rating: 5/5 - Reviewer: David F. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great. More ability to access on multiple devices and also correct errors, especially great with syncing third party apps. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The tech support and ease of use when syncing with our 3rd party work order app. Seamless invoicing, good pricing, and any time we have questions- they have answers ! Thanks #### Cons Just the transfer from the desktop app to the browser version UI was a training challenge but this version is better #### Reasons for choosing QuickBooks Online Overall reliability and can do everything we need #### Reasons for switching to QuickBooks Online Usability and needed more users in locations with access --- ### Best service ever! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Child Day Care Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. 10/10! Highly recommend quickbooks to everyone for all their business needs! You won't find a better program! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Quickbooks continues to be the best software I have trusted and used for a long time now and will continue to do so as long as possible! #### Cons I do not have any complaints about the bsoftware quickbooks. Quickbooks has great customer service and efficient for getting things done quickly! --- ### Great for Managing Small Business Finances - Overall rating: 4/5 - Reviewer: Rachel W. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with QuickBooks Online has been positive. It's user-friendly, reliable, and makes managing accounting tasks such as invoicing, expense tracking, bank reconciliation, and financial reporting much more efficient. While there are occasional issues with customer support and pricing, it has been a valuable tool for managing our business finances. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros QuickBooks Online is easy to use, cloud-based, and allows me to access our accounting from anywhere. I also like its invoicing, expense tracking, bank reconciliation, and reporting features, which help streamline our day-to-day bookkeeping. #### Cons The customer support can be slow at times, and some advanced features require higher-priced plans. It can also become expensive as you add users, and occasional updates change the interface, making common tasks harder to find. #### Reasons for choosing QuickBooks Online We considered alternatives such as Xero, FreshBooks, and Sage Business Cloud Accounting. We ultimately chose QuickBooks Online because of its ease of use, strong reporting capabilities, integration options, and widespread adoption among accounting professionals. --- ### Quickbooks Online is an adequate software choice - Overall rating: 4/5 - Reviewer: Jessica H. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it is great if it fits into your budget and you need to be able to pull reports from several different locations #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros This is great software for invoicing as well as collecting payments in an organized fashion. You can pull all kinds of reports and spreadsheets #### Cons Getting in touch with customer service is difficult and they have quite a few bugs which if you are a business that is invoice heavy can be problematic #### Reasons for switching to QuickBooks Online Needed more locations to access reporting and invoicing --- ### Quickbooks review - Overall rating: 4/5 - Reviewer: K F. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was very positive. I was able to dump years of data into it and sort it out in a few days. It was an extremely useful tool. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the AI component. And they give you 1/2 off to test it to see if you like it. And I was able to generate all kinds of financial reports that looked professional. polished, etc. #### Cons It's a bit complicated to navigate it if you're not a financially inclined person. And they only give you limited AI access to ask for help. I had to ask the AI the same question several times and by the time it understood my question my credits were up. I wish it had an easier way to extract pdf bank statements into quickbooks. #### Reasons for choosing QuickBooks Online Intro pricing was good and they offered an online bookkeeper to help for like 3 months so I could learn the software. --- ### Small Business Staple for Operations - Overall rating: 5/5 - Reviewer: Susan T. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it’s very good I have been using it for over a decade and am very familiar with it. Also I can see that it is becoming more user friendly with ai #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to access from any device, always works and is accurate, is a lifesaver for creating reports and tax prep and connecting to other apps and systems #### Cons Certain items can’t be reclassified in bulk when they get put into wrong category so that is a real pain. --- ### Horrific and Awful - Overall rating: 1/5 - Reviewer: Christopher M. - Verified reviewer: Yes - Industry: Facilities Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Convenient but not worth the absolute AWFUL and HORRIFIC “customer service/support”. The fees are also terrible. AVOID #### Cons Horrific doesn’t even begin to describe the company as a whole. Customer service is even worse and if you have the slightest issue, you’ll need to reserve at least a full day to sit on hold. They will call you back, but it will be in the middle of the night when any normal person is sleeping. Save yourself headaches and avoid at all cost. Simply look at the other reviews --- ### Makes Accounting Easier, But Takes Some Getting Used To - Overall rating: 4/5 - Reviewer: Parker W. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, QuickBooks Online has been a solid tool for managing business finances. It helps keep everything organized and makes tasks like invoicing and expense tracking much easier. There is definitely a learning curve in the beginning, but once you get familiar with it, the software does a good job. It's not perfect, but it has saved me enough time to make it worth using. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros QuickBooks Online has made it a lot easier to keep track of invoices, expenses, and overall business finances. I like that I can access everything from anywhere without needing to be at a specific computer. The dashboard is pretty easy to understand once you spend some time with it, and the reporting features save alot of time compared to doing things manually. #### Cons The monthly cost can add up, especially if you need extra features or multiple users. Some parts of the system feel more complicated than they need to be, and finding certain settings can be frustrating at times. There are also occasional updates that change where things are located, which can be annoying when your used to a certain workflow. --- ### Quickbooks online is the go to for small business - Overall rating: 4/5 - Reviewer: Michael T. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have had a great experience with quick books online it has allowed us to be aware of our organizations finances witbout having to spend an arm and a leg #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I use quickbooks online to keep track of the mo ey comjng into and going oht of my nonprofit organization. #### Cons I ca t thi k of anything that i like least about quickbooks online it does everything that i need it to do --- ### Great for beginners! - Overall rating: 4/5 - Reviewer: Brandy S. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall its been an ok product. The ease of use for beginners is something I would highly recommend as a starter product but I wish there were other options that were just as robust or something made more for people that understand how accounting works. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I love that its a bit of a catch all for any small business that needs to track their accounting. Its pretty easy to navigate for people that don't under stand most accounting and the training they offer is something I would highly recommend. The invoicing works well for us for basic invoicing. Their pricing is pretty good for all the options they have- we use Online Advanced. #### Cons I wish the QBO had as many reporting options as the Desktop version. I've asked about getting some of those reports but customer support says they don't have it. As someone that knows the accounting side of things the product can be frustrating to use because they block certain features or accounting procedures to try and help people not mess up their books. I've had issues with trying to get help through customer support but they know less than I do usually. #### Reasons for choosing QuickBooks Online They had the most features that our company used and they worked with the FSM software programs that we were interested in. #### Reasons for switching to QuickBooks Online Being able to access the product anywhere- even when not at the office and being able to have multiple people access it. --- ### Reliable and Easy to Use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with QuickBooks Online has been very positive. The platform is easy to navigate, reasonably priced, and provides strong reporting tools that give clear insight into financial data. While I don’t currently utilize the invoicing or time tracking features, the bill pay functionality has been especially useful and has worked very well for our needs. I would be interested in learning more about the time tracking and attendance features and how they could support our operations. There are occasional minor bugs, but they are typically resolved quickly with a simple refresh or re-login. Overall, it’s a reliable system that supports our day-to-day operations effectively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros QuickBooks Online is easy to navigate and very user-friendly. We were initially set up by our payroll/tax provider, who continues to be a helpful resource when needed. Customer support is also easy to access directly through the platform. The pricing is reasonable for the features it offers, and one of the standout aspects for me is the reporting, which is clear, flexible, and very useful. #### Cons Every now and then I run into small bugs, like duplicate charges showing up when viewing accounts. It won’t let me record both, which is good, and usually logging out and back in fixes it. #### Reasons for switching to QuickBooks Online The setup was pretty complicated, and we were manually entering all transactions. This was a few years back, and we ended up moving to QuickBooks for an easier workflow. --- ### Best Financial Management Software Available - Overall rating: 5/5 - Reviewer: Andrew Z. - Verified reviewer: Yes - Industry: Furniture - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered QuickBooks is easy to use and understand. It has been a blessing for managing our company's financing. Because it is always available through a web browser, means that I can always handle any invoicing need no mater where I am. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros QuickBooks Online has been a core component of our company's financial management and reporting for several years now. QuickBooks API easily allows it to integrate with our field management software for invoicing and estimate tracking. It is the best value per $ of any of the software packages that we use. #### Cons Customer support can be lacking at times if there are features that are hidden behind charges for software upgrades. Support sometimes acts more like a sales team rather than support. Though, any bugs or issues that we have with QuickBooks Online have always been resolved, usually within 48 hours. #### Reasons for choosing QuickBooks Online QuickBooks has better financial integration with our payroll company and field management software. --- ### Pros and cons - Overall rating: 3/5 - Reviewer: Arianna W. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, the app is fairly good value for money, particularly during the initial period. Features for the self-employed version are however limited, lacking customisation (e.g. expense categories etc) and poorly adaptable to different kinds of businesses. The sync functionality with bank is very disappointing. There is no way to reliably set up what is relevant and how to record different suppliers, no chance to have categories remembered, even when defining defaults. Not very satisfied. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Good initial pricing, easy to set up. Straightforward everyday handling and simple, complete dashboard. #### Cons The self-employed version is very limited as for features and customisation. Poor sync functionality #### Reasons for choosing QuickBooks Online Xero was simply not affordable. QuickBooks had a reputation and a very appealing offer to subscribe #### Reasons for switching to QuickBooks Online The software failed several times to record accurately my transactions. This led to major inaccuracies in my tax return and high costs to redo all. Company declined responsibility, even when faced to a professional report of their shortcomings --- ### Most Optimal Invoicing and Financial Reporting Platform of All Times - Overall rating: 5/5 - Reviewer: Christin M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered QuickBooks Online is the central Financial Reporting and Invoicing program that I use in my Iron Door making company - it has been a great milestone with it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros QuickBooks Online is the most robust online accounting tool that I have ever used. I have integrated QBO with external platforms like PayPal which streamlines the entire process of reporting, invoicing and payment gateway. #### Cons Apart from lack of offline access capability, I do not have any other issue that I encounter when using QuickBooks Online mainly on the go. --- ### Intuitive and Approachable - Overall rating: 5/5 - Reviewer: Kaleb V. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Our team has benefited greatly from having all financial institutions, reporting, and analysis in one, easy-to-use hub. It is intuitive and the user interface is friendly to our first-time users as well as our most experienced accountants. #### Cons Certain tasks, especially related to taxes and certain filing issues are hidden behind multiple levels of menus. For overall usage, this makes sense, but it does require specific knowledge of what you're looking for to find it. --- ### Simple, Reliable Accounting Tool That Covers the Basics Well - Overall rating: 3/5 - Reviewer: Khyan A. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with QuickBooks Online has been positive. It’s a practical, reliable accounting tool that handles the core financial basics well without requiring too much effort to maintain. From a SaaS and operational perspective, it’s easy to access, fairly intuitive, and works well for keeping financial data organised and up to date. It’s particularly useful for invoicing, expense tracking, and giving visibility across business finances in real time. The user interface is generally strong, though it can become a bit more complex as you move into deeper accounting functions or larger datasets. I can’t comment too heavily on value for money from a commercial perspective, and I haven’t needed to rely much on customer support due to not running into major issues personally. Overall, it’s a dependable, widely used accounting platform that does a good job of covering everyday financial operations without unnecessary complexity. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros QuickBooks Online is a solid, easy-to-use accounting platform that works well for day-to-day financial management without needing deep accounting knowledge. The user interface is clean and fairly intuitive, especially for core tasks like invoicing, expense tracking, and basic reporting. From a SaaS perspective, it keeps things simple and doesn’t overcomplicate the essentials, which is helpful when you just need to get things done quickly. Access and connectivity are strong, with everything running in the cloud and syncing across devices, which makes it easy to stay on top of finances whether you’re in the office or on the go. Team collaboration is also decent, particularly when multiple users (like finance teams, accountants, or managers) need access to the same financial data in real time. I've used this in past businesses with collogues and it served us well. From a value standpoint, it’s generally good for what it offers, especially for small to mid-sized businesses that want a straightforward accounting solution without heavy enterprise complexity. #### Cons While the interface is generally easy to use, it can start to feel a bit cluttered once you get deeper into features like reporting, reconciliation, and more advanced settings. Some workflows aren’t always as intuitive as they first appear, especially for non-finance users. As the system scales with more data, performance can occasionally slow down, particularly in reporting views or when pulling larger datasets. There is a fairly low ceiling for customisation and reporting workflows often leading to work being done in external systems like excel. Customer support is fairly mixed, I haven’t needed to use it often, but when issues do come up, resolution can sometimes take longer than expected depending on the complexity of the problem. I can’t comment too heavily on spam filtering, as it’s not really relevant to this platform. Bugs and issues are generally minor, but occasional syncing or categorisation quirks can happen, especially when integrating with bank feeds or third-party tools. --- ### The Software I've Used For Years, but Don't Always Love - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. QBO is a solid, easy-to-use accounting program, especially if you're not a finance expert. That said, it has weird glitches, like the AI-matching for deposits and invoices being surprisingly flaky. For example, if I'm making a deposit with multiple checks, it can't figure out which check goes to which invoice unless I make a separate deposit for each check. I've figured out enough "hacks" to make it work for my agency, but I often wonder if I should have just used a simple billing platform and hired a dedicated bookkeeper—it might have been cheaper. If you're starting out, really dig into what you actually need before signing up. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I run a small marketing agency, as the owner/operator the "anywhere/any device" access of QBO is a must-have. It's fairly user friendly in terms of tracking expenses, time and producing estimates and invoices. Two features that stand out for me are: PROJECT BILLING/TIME TRACKING: The integration of time tracking and user permissions are slick. My team members can log hours directly against specific client projects, and that data flows directly into my invoicing sidebar. It makes invoicing for billable hours incredibly efficient. The "Project" tracking is amazing! When it was first introduced, it seemed really clunky and difficult, but over time, the product and the learning curve improved, and now it is a tremendous asset. I can set up Project Billing for a client (think a specific promotion or event), and all of the time and expenses for that project are in one place and on one bill, which can be billed throughout the timeframe of the project. I know, and my client knows, exactly what the profit/loss breakdown is between expenses, etc., as the project is progressing, so we can adjust midway and keep things on track. It's awesome. EXPENSE TRACKING: While it is a little 'glitchy' at times, the banking rules and receipt scanning are game-changers overall. By setting auto-categorization rules for utilities and recurring costs, I save a ton of time that would go to manual entry. I also appreciate the ability to apply pre-set markups to client-related expenses instantly, giving me a real-time view of my margins and cost of doing business. #### Cons SUPPORT: Their Help center is a nightmare to navigate; it just floods you with useless articles. It's almost always quicker to just Google the problem or jump to the "user community" than to use QBO's own support. COST: The pricing for add-ons and the massive jumps in cost between user tiers (e.g., $115 for 5 users vs. $275 for 25) is frustrating for scaling businesses. And honestly, it's super frustrating to know that they have features that I just don't know how to use, and likely need, but the free 'tutorials' are so basic—I feel like it's a terrible customer satisfaction approach to charge for classes to get the complete picture when I've been a subscriber for nearly 10 years. UX STABILITY: I appreciate many of the changes QBO has implemented over time, but often I just want to say, "Please stop changing my dashboard without a heads-up!" They often roll out "updates" that seem to be just a layout rearrangement with no notice, and it’s a productivity killer. --- ### The best crm for financing - Overall rating: 5/5 - Reviewer: Konstantin P. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really recommend to use it if your run small or big business. It will put together all your spendings and expenses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I think that’s the only one system where you can use for business to track your spendings and etc, My business accountant using it for tax purposes. Also it’s really easy to get your financial reports from it. If we use quickbooks desktop it is a good price. They have a good customer support, always answering on emails and phone calls. We also using it for invoicing, it very user friendly. There is no extra or hidden fees. #### Cons I got hacked once and sometimes getting some fraud emails from quickbooks scammers. It’s really hard to understand sometimes if it’s real or fake accounts. --- ### Quickbooks Online needs Free Chat Support since it gets worse with each Update - Overall rating: 1/5 - Reviewer: Charlene S. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Hate the Online application. Always loved the Quickbooks Enterprise version, but if you work remotely for several companies, it makes it impossible to switch to desktop only. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Not much since they have so many updates that get worse each time and you have to pay for chat support. #### Cons I would never recommend Quickbooks Online to any business. Quickbooks Desktop only. If you like remote access buy Quickbooks Enterprise. --- ### Quickbooks does it all! - Overall rating: 5/5 - Reviewer: Cayla F. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have had a great experience overall. Again, it is one of those programs that is really essential for running a business. You are able to do so much, and with the proper training you can really succeed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Quickbooks is a great program for easily sending invoices and receiving payments. Although it did have a few bugs in the early stages and we encountered some issues, they seem to resolve them pretty quickly. It is very user friendly and easy to train. It is a great 'one stop shop' of invoicing, payments, financial reports and bookkeeping. #### Cons The customer support is not all that great, and it is difficult to get in touch with someone who understands your issue. The fees for credit card payments are more than other programs, but overall it is good value for the money because of all the things you can do. --- ### "Efficient and User-Friendly Financial Management" - Overall rating: 4/5 - Reviewer: Vanessa B. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use it to reconcile bank accounts, manage accounts payable and receivable, and generate financial reports for tax returns #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I use QuickBooks Online for financial reports, appreciate its ease of use, and find it offers good value for money. Financial Reports, Ease of use, value for money, #### Cons Limitations with check printing: can’t customize templates or account info, must buy pre-printed checks, which adds cost, risk of errors, and paper waste. --- ### Reliable Accounting Software That Saves Time and Simplifies Financial Management - Overall rating: 4/5 - Reviewer: Jeff H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with QuickBooks has been very positive. It provides all the tools I need to manage my finances in one place, from invoicing and expense tracking to reporting and bookkeeping. The platform has helped streamline my daily accounting tasks and saves me a significant amount of time. While customer support can sometimes take longer to respond than I'd like, the team has generally been helpful in resolving issues. Despite a few occasional frustrations, QuickBooks has been a reliable and valuable solution for managing my business finances. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I feel like QuickBooks provides good value for what you pay. It has all the tools I need to manage my finances, create invoices, track expenses, and run reports without having to use multiple programs. It helps simplify my day-to-day bookkeeping and saves me a lot of time. #### Cons Customer support has been helpful whenever I've needed assistance, but there have been times when I had to wait longer than expected for a response. Occasionally, resolving more complex issues has required multiple conversations before finding a solution. --- ### User Friendly and Does What it Says it Can Do - Overall rating: 4/5 - Reviewer: Deborah T. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The cost is financially feasible and provides a great value in the ability to invoice clients, prepare financial statements at various timelines and compare to prior period. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The program is intuitive and offers as much guidance with helpful hints, as needed. There are several ways to obtain support when a problem occurs. #### Cons The interface just recently changed and it's appearance is totally different until you drill down and find the familiar. --- ### The Undisputed Heavyweight of Cloud Accounting - Overall rating: 4/5 - Reviewer: Kira H. - Verified reviewer: Yes - Industry: Information Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered It demands a little setup time to get your chart of accounts and feeds configured, but once it’s running, it completely transforms how you run your business remotely. It’s a reliable, scalable workhorse for any modern operation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros QuickBooks Online isn’t just bookkeeping software; it’s the mobile financial backbone of my operation. What I love most is the sheer accessibility and real-time syncing. Once your bank feeds are connected, reconciliation goes from a weekend-killing headache to a 10-minute check-in from your phone or laptop. The invoicing features are sharp, client payment links make getting paid fast, and the cash flow dashboard gives you an immediate, unfiltered look at your business health. #### Cons Cons: Because it’s packed with features, it isn’t always plug-and-play. The navigation and learning curve can feel a bit steep if you aren’t used to cloud-based accounting workflows. Additionally, Intuit's tier subscription changes mean you need to keep an eye on your plan level so you're only paying for the specific features your business actually uses. ## More reviews [Next reviews](https://www.softwareadvice.com/product/393202-QuickBooks-Online/reviews/?page=2) --- QuickBooks Online Reviews, Pros and Cons - 2026 Software Advice