RealPage

RATING:

4.1

(111)

About RealPage

RealPage is a cloud-based property management solution suitable for businesses of any size. Key features include accounting, budgeting, facilities maintenance, purchasing, document management and reporting. RealPage enables users to organize and store electronic records and other digital compliance documents as well as automate service requests and manage asset conditions. The solution includes customizable features, reminders, functions, forms and standard reports. RealPage also offers a resident portal that features automatic notifications, lease renewal and maintenance tickets. The solution also includes budgeting and accounting functionality that includes customization, creation and modification of reports as well as electronic signature, payment approvals...

RealPage Pricing

Contact RealPage for pricing details.

Starting price: 

$1.00 

Free trial: 

Not Available

Free version: 

Not Available

RealPage Property income statement
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RealPage Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3.5

Value for money

4

Functionality

4

Most Helpful Reviews for RealPage

1 - 5 of 111 Reviews

MariAnne

Real Estate, 2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

Reviewed August 2021

Expensive and missing some expected features

Leslie

Real Estate, 501-1,000 employees

Used daily for more than 2 years

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2017

Love Onesite!

If you are looking for a great software for conventional or affordable, Onesite is the way to go! Highly recommend this software. I have used it for almost 10 years and couldn't be happier

PROS

Pros for Onesite are ease of use, ease of correction if an error is made on certifications, ledger and resident information. It is very user friendly for someone who does not have computer experience.

CONS

If you do not set it up correctly, then there are tweaks that have to be made and their customer support will help resolve those issues.

connie

Commercial Real Estate, 201-500 employees

Used daily for more than 2 years

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed May 2017

Love the software, customer service and solution solving made us change

Use Rent Roll when it was DOS based, fought my company for 10 years! to get the software, due to continued issues had to change to new software after 5 years and take the entire company through new software set up and training!

PROS

Easy to use/easy to learn and good software. Long term Rent Roll DOS based user, did not want any other software and fought hard to convince my company and property owners Onesite was the way to go.....

CONS

Many many issues, hidden add on costs not explained thoroughly at time of purchase, new sales reps, new reps for each module at a minimum every quarter. Issues resolved with prior reps not communicated and had to start over. on one item resolved a minimum of 10 times ALL with new reps.

Mark

Real Estate, 2-10 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed March 2022

The only thing they are good at is Selling you...

I feel like I hitched my wagon to a 2 legged-mule. The sales team has no ethics. We were flat lied to. We were told training was FREE only to find out we had to pay $150 an hour for training that turned out to be factually incorrect (thus, all the corrections we had to make, as mentioned above). For a software package that has an accounting function built in, it is in no way intuitive as to how to pull data (i.e. Balance Sheet and Income Statement). Customer service is like leaving a baby in the woods. I will say they do get back to you, but with very little helpful advice on how to fix things. These people care about one thing, and it sure as hell isn't having a satisfied customer. They represent everything that is wrong in business, that lack ethics, they lack character, and they should be absolutely ashamed of what they do and how they do it.

PROS

Honestly, I am so tainted by all the negatives, it's really difficult to try to come up with something positive. With a gun to my head, I'd have to say I'm nearly always able to log in (sometimes that's not the case though)

CONS

The rollout was absolutely pathetic. They migrated all of our accounting data over in the middle of the month, which created a cascade of accounting errors which had to be fixed manually. The rollout team was pleasant, but inadequately trained. They gave us advice which was 100% backwards, which we then had to undo, then redo the correct way. The reports are a joke. The search function is a joke. The training is about useless. "Oh, you have a question? Cool, well did you watch this 27 minute 'training' video which talks about 313 useless things before it gets to the topic you needed?"

Reason for choosing RealPage

We felt it was a better fit based on what they told us.

Reasons for switching to RealPage

We were promised a lot of features and functionality that would solve many of the problems we were experiencing with our current software.

Daniel

Real Estate, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed August 2022

User ....

The Cost / Benefit equation has worked out well.

PROS

Functionality of Dashboard is good once it's property set up.

CONS

Platform is clunky and not particularly intuitive for the casual user.

Reasons for switching to RealPage

Functionality - Simplicity - Cost