--- title: "RealPage Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of RealPage. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if RealPage is a good fit for you!" source_url: "https://www.softwareadvice.com/accounting/realpage-accounting-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Real Estate Property Management Software](https://www.softwareadvice.com/property/) / [RealPage](https://www.softwareadvice.com/accounting/realpage-accounting-profile/) / RealPage Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/accounting/realpage-accounting-profile/) Reviews [Alternatives](https://www.softwareadvice.com/accounting/realpage-accounting-profile/alternatives/) # RealPage User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 130 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 3.7/5 - Value for money: 3.7/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 51 reviews (39%) - 4 stars: 44 reviews (34%) - 3 stars: 24 reviews (18%) - 2 stars: 3 reviews (2%) - 1 star: 8 reviews (6%) ### Most mentioned pros - What I liked most about RealPage was security, customer support, performance and speed, tenant management, and small business use. - It helps me keep my work organized and it’s an overall great software. - The thing I like the most about the RealPage app is it helped me keep different properties organized. ### Most mentioned cons - Heavy discussion threads, where long technical posts can be hard for casual users to follow - The issue is that directly competes with their best features - bulk settings. - RealPage was one of the more confusing programs to learn. Once you've learned how to do something it gets easier, but it wasn't as user friendly as other similar products. ## RealPage customer reviews Showing reviews 1-25 of 130 (page 1). ### “Simple and Practical, but Limited in Scope” - Overall rating: 4/5 - Reviewer: Sajid F. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Positive experiences: Easy and fast payments or salary processing Simple user interface for basic transactions Useful for businesses managing payroll or bulk payments Convenient tracking of payment history #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Active discussions about trains, rail networks, and transport updates Real-time sightings and updates from members across different regions Photos and trip reports that give a ground-level view of rail operations Knowledge sharing between hobbyists and industry professionals #### Cons Outdated interface design in some areas, which can feel less modern compared to newer forums or apps Strict moderation at times, where discussions can feel tightly controlled depending on topics Niche focus, meaning it’s excellent for rail enthusiasts but not very useful outside that interest Heavy discussion threads, where long technical posts can be hard for casual users to follow --- ### RealPage provides Options - Overall rating: 5/5 - Reviewer: Bryan H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered My experience over the last 20 years has been great. They have continued to develop and improve their products for their customers and the industry. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros RealPage provides an entire suite of products for a property management company to utilize to manage the properties, which can streamline processes and reduce overall training and increase adoption of products. #### Cons At times, responses can be slow or the expectations of implementation time frames are not communicated appropriately. #### Reasons for choosing RealPage More options and the selection of different integrations --- ### Easy peasy - Overall rating: 4/5 - Reviewer: Carol Ann B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Bill page is user friendly. Although it always has been, again I will assume that continued use and makes things even easier #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Not sure if it is easier to navigate or if i have just gotten better at navigating. I guess it's like most things the more you use it the easier it is #### Cons I don't really have any dislike. As property managers we are programmed to acclimate ourselves with various programs. --- ### A trusted companion for 13 years - Overall rating: 4/5 - Reviewer: Shana S. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used Real Page for 13 years now and although the format has changed, the ease of use remains. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that everything is streamlined and it's efficient. It is the perfect solution for the small business I mange. #### Cons From time to time there are technical issues with rolling the date forward, but Realpage is always quick to resolve the issues. --- ### review for Real Page - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered The tools are not always comprehensible but learning the systems taking baby steps to do the job efficiently #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros security reliable safe easy to navigate, tenant mgt, property mgt function speed goes without saying #### Cons customer support sometimes the wait is long and the tools to navigate are much to be understood and apply --- ### Friendly and Easy to use for Everyone - Overall rating: 5/5 - Reviewer: Meghan A. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with RealPage is an excellent one. Being a property manager has become easier with this app it keeps many things in one place so you don't lose important information. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing I like the most about the RealPage app is it helped me keep different properties organized. #### Cons The thing I like the least about RealPage was it was hard to access one time in the country there was no service to access the app, other than that it is great to use everyday. --- ### RealPage Real Good - Overall rating: 5/5 - Reviewer: Rebecca T. - Verified reviewer: Yes - Industry: Real Estate - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered I really like that the software was able to offer so many options to make managing a property more efficient. Not needing to go to multiple sites for assistance is definitely something that we all need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The ease of use. I had never used it before and it was very easy to learn. The customer service was great. THe products offered like document storage, integrated resident portal, compliance all great to have in one place #### Cons Using their compliance department was difficult. They seemed to be following from prompts and not well versed in actual property management laws and affordable housing. --- ### Love this software - Overall rating: 5/5 - Reviewer: Tina W. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, I have had a great experience and could highly recommend this software to others. 10/10 way to go! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of use. It was an easy platform to learn and I am all about making my life easier. Highly recommend #### Cons There are time the software didn’t sync right away with the other software we use, so I would like it to work a little faster --- ### Good resource - Overall rating: 3/5 - Reviewer: Jessica L. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like that I can fine templates for things in my industry and they are great things to use. Also a lot of good information found. #### Cons Sometimes what I like the least is that I have to sift through a lot of things that aren’t relevant. --- ### It could work better. - Overall rating: 2/5 - Reviewer: Clarice L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It could be an overall value for your money with the right tweaks from the software builder instead of paying more for things. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros What I liked most about RealPage was security, customer support, performance and speed, tenant management, and small business use. #### Cons What I liked least about RealPage was the property management portion of the software that was implemented. --- ### Could be better - Overall rating: 3/5 - Reviewer: Molly B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've been disappointed with the software for what we are using this for. This may be perfectly practical for other apartment complexes, but for us in student housing, this has really made us struggle more than succeed. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros When searching for residents it's nice to have the more option next to their name for quick access to features instead of clicking into view and scouring for information. Scanning payments goes fairly smoothly. #### Cons This system is not student housing friendly. The online leasing and guarantor process is a pain to toggle between their prospect portal for signing and generating their credentials to their applicant portal once they've signed. It's confusing for the customer to have 2 different log in credentials for signing and making payments. Sometimes you will receive an "Unable to Locate Account" alert and will need to manually deposit checks to the bank because real page experienced an error processing someone's check. To add, you cannot try to re-scan because the check will then be a duplicate entry, although it did not successfully go through. It will also charge a Non-Sufficient Funds fee when it isn't truly NSF. Sometimes functionalities stop working. For example, we are able to assign leasing consultants if an applicant selects "House". We have had this feature for over 3 years. When the functionality stopped working (on only some accounts), their IT department responded that this isn't a function although we had been using it daily. The overall look of real page feels dated. It's not user friendly. --- ### RealPage is a nightmare for vendors - Overall rating: 1/5 - Reviewer: Andrew M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered I'm a vendor who was requested by a P.M. company to sign up with RealPage. I wish I said no in the beginning. I paid the $200 to get my profile upgraded. Then I paid $109 to get the P.M. company listed on my account. I filled out R.P.'s outdated W-9 online, then they emailed me that they needed an "updated" W-9, not the one that is supplied in THEIR website. I submitted the new one via email, they still send emails stating that they need it... Another major negative is that I paid $109 to get the P.M. listed on my account, but the P.M. is requiring $1M liab + $1M excess liab/umbrella + $1M auto with additional riders. All totaling over $10K in additional insurance premiums over what I currently carry ($1M gen liab/$500k auto, no excess/umbrella). The job was only going to pay $8k gross, that wouldn't even cover the insurance costs, much less the time and labor. After all is said and done, I'm out of the prospect and $309 for this experience. They don't offer refunds. I turned off the auto renewal. I hope ZRS prop mgt reads this. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros Nothing at all. They need to offer refunds. #### Cons Their 5 platforms don't work well with each other so it's hard to navigate between them. They need to update their W-9 on their site and stop wasting peoples time by having them submit new ones. You don't know what the PM requirements for insurance are unless you pay $109 to find out. --- ### Easy functionality with Bulk Functions - Overall rating: 4/5 - Reviewer: Jennifer C. - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like Onesite's use of the bulk functions. For student housing where you have typically one generic move in and move out date, it's great to be able to just click right down the line for all move ins and move outs. This feature is also helpful for us when posting late fees and entering multiple invoices at once. This by far was one of my favorite features that really saved us a lot of time! Additionally, I really liked that if you entered an invoice and were over budget in a particular category it would alert you. I also liked that each month all the month end reports were saved in the AME reports section. #### Cons I disliked that when you pulled up a unit in Onesite, it would bring up all past, current, renewed, etc. at the same time. I found that sometimes it was really confusing to try and see who was in a particular unit at the time. Additionally, I found it really hard to know what reports pulled exactly what, sometimes I would have to pull multiple reports to get the a specific piece of information. --- ### Stay ahead of the rental market! - Overall rating: 5/5 - Reviewer: Katie L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Easy to use and helps you stay organized #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Helps to easily abide by fair housing laws and predicts current market values #### Cons not able to adjust rates in other programs --- ### I have worked with OneSite for years and it is easily functional. - Overall rating: 5/5 - Reviewer: Sarah M. - Industry: Commercial Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would like to see if there were other ways of searching for someone by using other "descriptions". At this time, there is by name, plate #, social #, and phone #. I would also like there to be a feature that you could add in a gate card number or a key faub number. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Reports are easily accessible. OneSite is very user friendly for Tax Credit and Market mix communities. The features for residents is just enough and easy to use. I love the main page and how you can customize it to what exactly you need to see. #### Cons The only con I would have is the limitations that the On-Site staff has when creating levels. This may be a function that corporate only has access to but since letters are mainly generated by the leasing office, I wish there were more options. --- ### Great accounting software for small to medium sized businesses. - Overall rating: 4/5 - Reviewer: Jen K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros OneSite is super easy to navigate and works seamlessly with RealPage. Doing bank recs are simple, paying vendors via ACH works well, and setting up users with different access rights works like a charm. #### Cons Their report builder can be easy to use, but you can't do any complex report writing. I'm not sure if they have an add-on for more complex report writers, but something to keep in mind if your company expects complex reports. --- ### Good Product for Property Functions - Overall rating: 4/5 - Reviewer: Terence J. - Industry: Commercial Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to see and use to look up resident information and accounts. Onesite software has an easy functionality to look up account information when residents or prospects may call inquiring about various parts of information needed for their lease. There is a function to upload documents to each account to minimize the amount of paper used on-site. #### Cons No html capability when sending e-mails out. When sending out e-mails, residents/prospects, are more prone to open e-mail's that are formatted in html instead of text function. --- ### Love Onesite! - Overall rating: 5/5 - Reviewer: Leslie G. - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. If you are looking for a great software for conventional or affordable, Onesite is the way to go! Highly recommend this software. I have used it for almost 10 years and couldn't be happier #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pros for Onesite are ease of use, ease of correction if an error is made on certifications, ledger and resident information. It is very user friendly for someone who does not have computer experience. #### Cons If you do not set it up correctly, then there are tweaks that have to be made and their customer support will help resolve those issues. --- ### Great software that is very user friendly! - Overall rating: 4/5 - Reviewer: Ginny W. - Industry: Commercial Real Estate - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the best feature of the software is the simplicity of accessing different modules and being able to easily navigate through the system without any issues. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros - Easy to navigate - Budget formulation is direct and concise - Bank reconciliation process is straight forward - System features updated periodically #### Cons - Needs improvement on report functionality options - Customer Service was not the most helpful - I do not like how the Leasing and Accounting roles are on two different platforms --- ### Simple, Clear, and Useful - Overall rating: 4/5 - Reviewer: Brett J. - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's a 1998 2 door Ford Escort: it won't win any awards for its looks but it gets you from A - B just fine. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The tools are fairly simple and are quick to learn. The design is useful and functional, presenting a clear and simple picture of the information you care about. You have a lot of control over your data and there are also more tools that I could ever hope to use. #### Cons My only complaint is that the UI appears incredibly outdated. It looks like one of those houses built in the 70s with shag carpet and popcorn ceilings - not attractive. This also causes work flow issues. And doesn't work in Chrome? Come on guys. --- ### Streamline property management solution - Overall rating: 4/5 - Reviewer: Anne H. - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use, seamless transitions between leases, work orders, owner information, etc., excellent reporting features that can be tailored or customized depending on our need. Available on any device so we're able to pull information on the go. #### Cons The mobile apps have been slower to sync with the desktop which do not always correspond with real time information if we're trying to pass it along between offices. --- ### Easy to use and very intuitive - Overall rating: 5/5 - Reviewer: Carlos G. - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love how RealPage has so many different products that integrate with OneSite making our day to day tasks easier to accomplish and manage. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Always being updated and is very straight forward. You can learn your way around this software very quickly. #### Cons Some settings locations are not where you think they should be and you then start searching to see where they are. Sometimes in a place you would never think to look. --- ### Product is great - Overall rating: 4/5 - Reviewer: Tanisha S. - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros The product is great and easy to use. It is easy to customize for your needs. Almost anything you need to know is in the reports! #### Cons The customer service is hit or miss. Sometimes when you call the person is able to help you right away, other times they are not able to and it takes a while to solve the problem. Some information you need in a report doesn't exist. --- ### Overall great - Overall rating: 4/5 - Reviewer: Laura L. - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Easy to use, pretty self explanatory, appreciate being able to move payments easily and having the ability to track the changes #### Cons Don't like the exporting reports functionality to excel. Unless it's exported as csv, you have a horrible format you have to deal with in excel... And I'm convinced the csv and excel reports do not match 100% --- ### Good, Budget Conscious Product - Overall rating: 5/5 - Reviewer: Lauren H. - Industry: Commercial Real Estate - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The product is great, easy to roll out to new users and well worth the costs associated. I found it to be budget friendly as well, which is always a plus! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Product is easy to use and very user-friendly. I enjoy working with real-time features, and the reporting functionality is easy to utilize. #### Cons Connectivity issues related to server connection problems, lack of ability to reach knowledgeable customer service techs was frustrating at times, however, ultimately the issues were resolved in a timely manner. ## More reviews [Next reviews](https://www.softwareadvice.com/accounting/realpage-accounting-profile/reviews/?page=2) --- RealPage Reviews, Pros and Cons - 2026 Software Advice