--- title: "Dext Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Dext. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Dext is a good fit for you!" source_url: "https://www.softwareadvice.com/accounting/receipt-bank-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Bookkeeper Software](https://www.softwareadvice.com/accounting/bookkeeping-comparison/) / [Dext](https://www.softwareadvice.com/accounting/receipt-bank-profile/) / Dext Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/accounting/receipt-bank-profile/) Reviews [Alternatives](https://www.softwareadvice.com/accounting/receipt-bank-profile/alternatives/) # Dext User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 175 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 3.9/5 - Value for money: 3.9/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 103 reviews (59%) - 4 stars: 45 reviews (26%) - 3 stars: 13 reviews (7%) - 2 stars: 4 reviews (2%) - 1 star: 10 reviews (6%) ### Most mentioned pros - It's ease of setup, flexible document submission options, and strong educational resources make it a valuable tool for both clients and internal teams, ultimately driving efficiency and improving the overall client experience. - What I like most about Dext is how much time it saves on day-to-day financial admin, especially when it comes to capturing and organising receipts and invoices. - The automation is reliable, integrations with Xero are strong, and the mobile app works well for on‑the‑go users. ### Most mentioned cons - Sometimes my clients would try to integrate Dext themselves and for what ever reason it would not work, however for accounts to implement this was done with ease. - Sometimes when I use Dext, if the software is unable to find the supplier. - MMM , I guess the interface is not that user friendly , compared to other app it would need a bit of a refresh ## Dext customer reviews Showing reviews 1-25 of 175 (page 1). ### Great Receipt and Invoice Management - Overall rating: 5/5 - Reviewer: Alexandra M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Dext seamlessly integrates with financial tools such as Plooto and QuickBooks online. I love how simple it is to forward invoices to my Dext email. #### Cons Dext doesn’t get 100% of the invoice categorization correct, but it is quick and easy to edit the expense category before submitting. --- ### Dext - A great solution to invoice capture - Overall rating: 5/5 - Reviewer: Steven M. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love the product, is my reccomended product to use in conjunction with other accouting software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to use for the basics, but has a lot more functionallity if you spend the time to dig deeper. #### Cons The duplicate item checker & extraction of docs isnt always accurate #### Reasons for choosing Dext The interface isnt as user friendly and found too many issues / bugs --- ### Simplified a previously arduous process - Overall rating: 3/5 - Reviewer: Tom H. - Verified reviewer: Yes - Industry: Market Research - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Positive - made expense claiming a lot easier and you can easily view a summary to check against your payslip and bank statement to make sure you are paid #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The capability to upload any sort of receipt / order confirmation and it find the details for you to submit an expense claim #### Cons I found it difficult to submit a petrol claim with the manual entry element. It isn’t always clear whether an upload has been submitted ok. --- ### We couldn't be without Dext for our clients! - Overall rating: 5/5 - Reviewer: Talisa J. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We couldn't be without Dext for our clients! Even with the introduction of other similar apps on the market, Dext is still out go-to for the foundation of our app stacks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love how user friendly it is, all of our clients have Dext subscriptions and it makes both our lives and theirs easier when completing their bookkeeping. Product updates, changes and new features are communicated to us by our account manager making it easy to implement efficiencies into our workflow. #### Cons We want to hold and review our internal finances to the same standards as we do our clients. The main practice being excluded from reporting means we can't create month-end bookkeeping dashboards as easily to track our internal KPIs. --- ### Great invoice capture tool - Overall rating: 4/5 - Reviewer: Zach L. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Dext makes it quick and easy to capture, extract, and streamline purchase invoices and receipts, significantly reducing manual data entry. The automation is reliable, integrations with Xero are strong, and the mobile app works well for on‑the‑go users. #### Cons As there are a lot of settings available, you can't limit certain fields to be hidden for non-finance users, making it more difficult for them to use. --- ### Forever and always... Dext - Overall rating: 5/5 - Reviewer: Reiss W. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have used Dext with my clients for years and will continue to do so. The automation and accuracy it provides my clients is invaluable to both them and me as their accountant. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ability to onboard with my clients and automate their finance functions so the people could work on their business as opposed to in their businesses #### Cons Sometimes my clients would try to integrate Dext themselves and for what ever reason it would not work, however for accounts to implement this was done with ease. --- ### The Convenience of Reconciliation in hands - Overall rating: 5/5 - Reviewer: Charly R. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Since I started using Dext with Xero , my overall experience has been great , it makes things easier to be able to combine Text with other apps #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The convenience of the integration with Xero , take a picture and it reconciled straight away with Xero , great when you are on the go #### Cons MMM , I guess the interface is not that user friendly , compared to other app it would need a bit of a refresh --- ### DEXT review - Overall rating: 5/5 - Reviewer: Jasmine A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros DEXT is really easy to use and user friendly, it links in with Xero perfectly to create a very reasonably priced tech stack for small businesses. #### Cons There is little I don't like about DEXT to be honest! It does exactly what we need for a company of our size. --- ### You can never go wrong with Dext! - Overall rating: 5/5 - Reviewer: Tas B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I think it's a really high quality app, I'd recommend it to people a lot as it's well-priced. Max Whitely is super helpful and approachable on any questions to do with it, it's clear he loves the product and is proud to represent it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Dext is extremely accurate at reading receipts, which I've noticed isn't as good in other products. I've rarely noticed a mistake in it. #### Cons There's nothing I dislike about Dext, it's technologically great, easy to use and affordable. I've no issues with it. --- ### Amazing Receipt and Expense Management - Overall rating: 5/5 - Reviewer: Hallye N. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great I would recommend to anyone needing to organize and keep track of invoices to be paid or sent out as well as keeping receipts #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Receipt management and tracking along with invoicing capabilities. It has great security and is a great value. #### Cons I don't like that sometimes the emailing in feature does not work and sometimes it cannot read the text on the receipt --- ### Dext review - Overall rating: 4/5 - Reviewer: Pauline S. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered Above average, it is easy to use and does the job and makes the process efficient #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It makes data entry very easy and efficient through machine learning, and that it syncs with accounting software #### Cons when you add someone in your accounting practice as a team member with basic access (which shows that they cannot publish to software) - turned out they still can. i wish they update that. Also - we weren;t able to utilize the auto-fetch function #### Reasons for choosing Dext most of our clients do not use Xero (where Hubdoc is free) so we use Dext instead --- ### Dext Bliss - Overall rating: 5/5 - Reviewer: Mbali N. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered It has helped streamline work and audits. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and accurate extractions, app always functional #### Cons Its just the high cost of it especially in RSA due to the conversion rate. #### Reasons for switching to Dext Hubdoc isn’t user friendly compared to dext --- ### Making Supplier Processing Easier - Overall rating: 4/5 - Reviewer: Joy P. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall this system makes uploading and processing our supplier invoices much quicker and easier. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros How intuitive it is - it learns your 'way' #### Cons Setting up process was a little confusing --- ### Using Dext - Overall rating: 5/5 - Reviewer: Tammy P. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Great I love how it goes directly to my accounting software #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is so easy to use. I can take pictures of receipts anywhere. #### Cons I have no problems using Dext. The program is great --- ### Great bookkeeping tool - Overall rating: 5/5 - Reviewer: Kiran S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Great so far, makes it easy to submit company receipts #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, multiple ways to upload company receipts quickly #### Cons It doesn’t always extract information from receipts correctly --- ### Highly useful management platform for multiple companies - Overall rating: 5/5 - Reviewer: Cody F. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Big process improvement! When I started, we had multiple individual accounts set up instead of a single account housing each client entity, so once we took that consolidation step, everything fell into place & the workflow started to churn without incident. Few to no issues with receiving documents from outside the org, the OCR is fairly capable, and the platform learns quickly & suggests supplier rules to set for item types with regular throughput. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It works exactly as advertised & is user-friendly enough that setup is simple & intuitive. There is a wide array of features on this platform, but everything is labeled & explained well, so while there is introductory training & ongoing self-support material, you often don't need it once you get going because the platform largely guides you toward whatever it is you want to do (which makes training new staff fairly easy). #### Cons The integrations can occasionally be a bit wonky--less so the accounting software integrations than vendors & bank accounts. I've had a few issues with bank accounts coming regularly decoupled, or with vendor accounts not connecting despite the credentials being validated. The lists for each integration option are also limited, so if you're using a smaller community bank or an industry-specific vendor, you may just be out of luck. --- ### My favour piece of software - Overall rating: 5/5 - Reviewer: Morna L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love it. It’s so good that we were offered another provider as part of an existing subscription but I don’t want to change. I’d rather pay Dext and keep using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is amazing. We are a wholesaler with loads of monthly invoices from suppliers and out to customers. Dext strips all the information out in seconds, is so accurate and then can get seamlessly transferred to Sage. Considering the time this software saves us, the price is brilliant too. I already recommend this software to anyone I think would benefit. #### Cons No downsides. This software literally does everything I need it for. --- ### Dext Customer Service - Overall rating: 4/5 - Reviewer: Marilynn B. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered My overall experience with dext was horrible, customer service was nonexistent, there is no phone number to call a person and when I canceled my monthly subscription well before the 15-day cancelation period, I was still charged for the next month. I received no response from my customer manager who was on holiday and was told I had to meet with the manager before I could cancel. This made no sense to me. Canceling my monthly subscription was one of the most stressful, time-consuming things I have done regarding an app, I do not recommend this app. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros What I liked most about this software was it was able to import receipts #### Cons What I liked least about this software were the customer service and the price. #### Reasons for switching to Dext Plooto offers both the receipt fetching feature as well as payment set up for the same price. --- ### Smart Solution to manual bookkeeping entry - Overall rating: 5/5 - Reviewer: Brett G. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Time. This saves time . It also provides peace of mind. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The AI behind this software is smart and adaptive. The OCR recognition can identify the debit/credit card used on a submitted receipt and match that receipt payment to the specific bank account in your accounting software so you can avoid sending payments to the wrong account. For accounting firms, the bundled pricing is a great value to share with your clients. It does not just push the data to your accounting software, but will search your transactions in the software to try to find matches and will sync up the payments with ease. #### Cons While they are doing good with the fetch option for online invoices (they can pull the statements and invoices from online billers, such as cell phone or internet), they do not have the capability, currently, to pull bank statements. Add this feature and we have an unmatched solution to this expense capture sector in my opinion. --- ### Easy expense tracking - Overall rating: 4/5 - Reviewer: Andrew W. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very easy to use, and integrates well with Xero and out bookkeeping and accounting practices. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Capture expenses is really easy with Dext. As a team we use a combination of photos, for physical receipts, and emails where we just attach a PDF. Both methods work really well, and it takes away the pain of tracking expenses. #### Cons The accuracy for digitisation is excellent, however, it can be slow at times. To be honest though, I would rather it take a longer time to process and be accurate than being fast and inaccurate. #### Reasons for choosing Dext We were recommended Receipt Bank, which became Dext, by our bookkeeper. We didn't evaluate other options, as the recommendation was made based on experience. --- ### Useful app that makes bookkeeping much more efficient - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Product usage: Used daily for less than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This software makes bookkeeping very easy, even when on the go. The mobile app is perfect for tradespeople and those on the road. The dashboard feature is particularly useful to us a bookkeeping business as we can monitor that activity level of our clients as well as ensuring the correct uploading of their documents. #### Cons We have found ourselves paying over the odds for this software on behalf of clients whose business sees peaks and troughs in terms of activity and so some months can be charged at a higher rate because they reflect the previous month's activity, despite little to know uploads taking place in the month following. We would much prefer to pay for the software on a credit system whereby we pay for what we use. --- ### Deceitful billing and poor customer service - Overall rating: 1/5 - Reviewer: Shelby S. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered I will never use this software again nor recommend it to others simply because the way their sales and customer service teams have handled things. I was signed up for an “annual” commitment unknowingly. I’ve been emailing support for almost 2 months to close the account due to their unethical practices and have gotten nowhere. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I used Dext years ago when it was Receipt Bank and thought I’d look into it now for my company. It’s definitely not the same company anymore #### Cons They just want to make a sale and don’t care about the experience at all. --- ### I use this to input all of my receipts for my business. - Overall rating: 5/5 - Reviewer: Boyd T. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ease of inputting receipts into accounting software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I can auto-forward bills and invoices I receive via email to Receipt Bank, the ones which are consistent, I can even auto-publish to my accounting software (XERO) #### Cons I'm in Canada and have a few bills I pay in US funds. Occasionally a receipt will spontaneously switch currencies for no apparent reason. --- ### Waste of Money - Overall rating: 1/5 - Reviewer: Sam S. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered Ended up wasting more time then it was worth. Not cheap either. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros Photo recognition is very accurate and customer service is helpful and existant. #### Cons Where do i start. The system is very clunky, looks great from the outside but there are better solutions out there especially for the price. Upload a reciept and approve it. Then wait 24 hours for it to enter your accounting software. Nightmare when your trying to reconcile. Doesnt link with QB Projects so have to go into each reciept in QB and add project. This defeats the whole purpose of the app. Oh and you have to wait for it to push to QB. #### Reasons for choosing Dext Promise of ease of use. --- ### Very Difficult To Cancel Your Subscription - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Unfortunately, my experience with canceling my Dext subscription has over shadowed any good feelings that I had about this company and program. The owner of the subscription should have full control of canceling the membership. #### Cons Canceling your subscription with Dext is nearly impossible. You can't cancel from your own account login. You have to reach out to your account manager and make an appointment. Appointment times are 3 weeks out. Once you do talk to them, you discover that there is a 30 day notice policy to cancel which is also not posted on your account. There are not pro-rated refunds of subscription fees. In my opinion this is very unprofessional on their part. I should have a way to cancel my subscription from my end. ## More reviews [Next reviews](https://www.softwareadvice.com/accounting/receipt-bank-profile/reviews/?page=2) --- Dext Reviews, Pros and Cons - 2026 Software Advice