--- title: "Recurly Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Recurly. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Recurly is a good fit for you!" source_url: "https://www.softwareadvice.com/accounting/recurly-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Subscription Management Software](https://www.softwareadvice.com/accounting/subscription-management-comparison/) / [Recurly](https://www.softwareadvice.com/accounting/recurly-profile/) / Recurly Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/accounting/recurly-profile/) Reviews [Alternatives](https://www.softwareadvice.com/accounting/recurly-profile/alternatives/) # Recurly User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 62 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.6/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 44 reviews (71%) - 4 stars: 15 reviews (24%) - 3 stars: 0 reviews (0%) - 2 stars: 1 reviews (2%) - 1 star: 2 reviews (3%) ### Most mentioned pros - Our customers are based all over the world and Recurly makes it incredible easier for them to sign up, process discounts, agree to our terms and automate renewals. - Recurly is the most reliable solution for managing our recurring bills. - The platform is technically strong and reliable. ### Most mentioned cons - We agreed to what we believed was a simple consumption-based model, but were later hit with large surprise overage invoices due to a hidden transaction limit and per-transaction fees. - It left us with a working platform — but a broken relationship. - As a result, we feel misled and overcharged. ## Recurly customer reviews Showing reviews 1-25 of 62 (page 1). ### Billing made easy! - Overall rating: 5/5 - Reviewer: Heather M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, Recurly is a very helpful and organizational software for billing and purchase concerns. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I particularly liked the transaction feature, where you can check the status and errors of the card on file or before it gets saved in the system. It gives you precise information about the error you are encountering and a suggested solution. Also, it has a lot of other features like the card update tab, activities, and the list of orders/invoices. #### Cons What I like least is the automatic log-out feature if you're idled for more than 15 minutes, the software's security system. It's not a big deal but it gets inconvenient sometimes. #### Vendor response We appreciate that you've taken the time to share your experience with Recurly. We work with customers worldwide, enabling the full subscriber lifecycle; and we especially love celebrating with our customers as they grow. Congratulations. If there's something we can do to improve your experience, please let us know! Replied February 2023 --- ### Recurly is a good choice for online subscription billing and management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Recurly is an easy to use subscription billing and management tool. From a support representative perspective, it allows me to service my customers and provide information without assistance from the Finance team for general billing inquiries or issues. I recommend this software for recurring subscription products/services. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Recurly is simple to use and configure. As a support representative, it is easy to review customer billing information, subscription(s), and coupons or discounts as well as make changes as needed. I like that there are hosted account and billing management pages that can be provided to allow a customer to update their information without having to login. #### Cons As a non-admin user, I am restricted to some of the data I need to support my customers such as the ability to view add-on products and reports detailing which products were sold and to whom. Perhaps this is merely a configuration my company has decided to enact versus default access based on user type. #### Vendor response Sounds like Recurly is working for you. We love celebrating with our customers. Thanks for letting us know! Replied February 2023 --- ### Disappointing customer support - Overall rating: 1/5 - Reviewer: Poohan N. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros decent interface. good integration functionality although this breaks every so often. #### Cons Customer service was disappointing at best. Charged us thousands of dollars for collecting on a single bill. We flagged this to them multiple times but got passed around 5 different customer support people and eventually told us that they wouldn't entertain our request. We have been a customer of theirs for over three years and its so disappointing to feel ripped off this way. #### Vendor response We appreciate you've taken the time to express your concern. It appears we've fallen short. This isn't acceptable to us. Recurly provides a subscription management platform for 2200+ businesses, and we welcome every opportunity to improve. Please reach out to support@recurly.com should you still need assistance. Replied February 2023 --- ### No hassles - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered In the end we left them. I reached out to their Customer Success manager to get a good deal on the Enterprise plan. They didn't pick up my signal that I was also looking at other systems. They didn't seem interested to keep us as a customer, so we left. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked that the system was solid in it's performance. It simply always worked and we never had complaints from customers on invoices and payments. #### Cons It took a long time before they made direct debit available. #### Vendor response We appreciate you've taken the time to share your experience with Recurly and disappointed you've left our platform. It appears we fell short. Recurly provides a subscription management platform for 2200+ businesses, and we welcome every opportunity to improve. Please reach out to support@recurly.com should we be able to assist in the future. We wish you well. Replied January 2023 --- ### Not great, but the best reoccurring billing platform. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Design - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros - Most advanced tool in the space. - Ability to customize checkouts with reculry.js - lots of flexibility in ways to use the platform #### Cons - Wish the exported reports were betting (can't see how many days left in an ending subscrtiption in export -- so can't follow up with them. Can only see number of remaining occurences but if you offer monthly and annual for example you have to custom segment that information) - Wish the analytics were better (better insight into plan peformance, churn by plan etc.) - Better email targeting (currently not able to target endings trials unless the plan has a trial, not if they use a trial coupon -- lots of small issues like this across the platform.) - The emails sent from recurly servers end up in spam often for our customers. --- ### Great Billing Management System - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Subscription Management #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The functionality and the support are amazing. Recurly is a tool we use almost daily to manage subscriptions and I couldn't ask for a better tool. #### Cons Coupons! Coupons are an absolute pain to add-in, especially if the subscription expired with a coupon already attached. --- ### Great UI and simple to use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The UI is amazing. I use products like Stripe as well and I find the experience much simple and customizable. #### Cons The reports and analysis section can be a lot more customizable. We find it a bit difficult to collect the exact data we require for our month end analysis. --- ### Recurly - We love it - Overall rating: 5/5 - Reviewer: Sundeep G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Recurly makes it easy for us to manage subscriptions and manage billing. There is absolutely no complication involved. #### Cons Setting up Recurly needs little technical assistance without which it becomes little difficult. However this is a great platform #### Vendor response We appreciate you've taken the time to share your experience with Recurly. We work with customers worldwide and especially love celebrating with our customers. Congratulations. If there's something we can do to improve your experience, please let us know! Replied February 2023 --- ### Awesome - Overall rating: 5/5 - Reviewer: Shania J. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's ok not used it much . . But will be using it alot more #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very up to date . Keeps everything for you does your inventory nightly paperwork hyst all time the best #### Cons Nothing everything is absolutely great keeps everything together and theres no paperwork you have do because #### Reasons for choosing Recurly Friends .mentioned it #### Vendor response We appreciate you've taken the time to share your experience with Recurly. We work with customers worldwide and love celebrating with our customers. If there's something we can do to improve your experience, please let us know. Replied February 2023 --- ### Great way to manage subscription payments - Overall rating: 5/5 - Reviewer: Mateusz P. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros An effective way to manage subscriptions payments without large commissions, easy coupons/credits creation. #### Cons Could be more user-friendly for software's beginners. Would be great to see a tutorial on how to use a software. --- ### The top solution for recurring billing. - Overall rating: 5/5 - Reviewer: Alexis S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We take the privacy of our clients' personal information seriously, and our billing procedure is meticulous. Recurly has excellent settings/configurations that let users just access the information they require and limit access to the information they do not. Recurly has significantly improved how we handle billing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's incredibly easy to use once you know how! In essence, getting all the information I need only requires one or two clicks on my part. It's also a huge plus that the records are time and date stamped because it makes it simpler for me to search up the data I need to access for payments and billing concerns. #### Cons Recurly's need for us to generate new passwords every sometime is the one thing I really dislike about it. The rest is flawless. #### Vendor response We appreciate you've taken the time to share your experience with Recurly. We work with customers worldwide, enabling the full subscriber lifecycle. If there's something we can do to improve your experience, above what you've indicated above, please let us know! Replied March 2023 --- ### While we have experienced hiccups, overall, we love Recurly! - Overall rating: 5/5 - Reviewer: Larissa B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered Overall, we really do love Recurly. The benefits far outweigh the cons. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros I love their detailed activity log that all users can see. This helps our agents get an idea of the path a customer may have taken and allows everyone to be on the same page. #### Cons Recurly has experienced downtime in the past few months and this has affected our customers. Our pricing page has gone down due to their application not working, which has negatively affected business. #### Vendor response We appreciate that you've taken the time to share your experience with Recurly. We work with customers worldwide and providing consistent service is very important to us. We've worked to correct this situation. If there's something we can do to improve your experience, please let us know! Replied January 2023 --- ### The cornerstone to smooth SaaS billing - Overall rating: 5/5 - Reviewer: Mike H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. There are other good billing systems out there but Recurly offers the best feature set for our business model, billing process, and client base. It is the best for a subscription-based model. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Our billing process is sensitive and we take our client's information privacy very seriously. Recurly offers great settings/configurations to give people access to the information they need and restrict access to what they don't. Our billing process is smoother by far because of Recurly. #### Cons We have a lot of exceptions in our billing process and Recurly isn't as good at handling these client-by-client exceptions as we would like. #### Vendor response Thank you! We appreciate you've taken the time to share your experience with Recurly. We work with customers worldwide, constantly innovating. If there's something we can do to improve your experience, beyond what's listed above, please let us know. You might check our documentation to see how exception features have improved. Replied February 2023 --- ### Pretty much all you need. - Overall rating: 5/5 - Reviewer: Chris L. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Easy to track what was invoiced and if an item line is recurring. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to set up, easy for customers to update their billing information and review invoices, and its automatic revenue recoveries. #### Cons Would be nice of they could include "usernames" in their data spreadsheet so it's easy for me to navigate and filter. The usernames are available, but apparently is not used for data. #### Reasons for choosing Recurly Chargebee is overseas, therefore it could be a security problem and time-zone for customer service issues. #### Vendor response We appreciate you've taken the time to share your experience with Recurly. If there's something we can do to improve your experience beyond what's listed above, please let us know. Replied February 2023 --- ### Recurly - Effective, Convenient, Easy To Use - Overall rating: 5/5 - Reviewer: Ryan J. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Spellbinding. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that Recurly keeps it simple and to the point. Time IS money after all, right? It's nice to be able to log in and find what I need quickly through straightforward navigation. An excellent tool. #### Cons Not much to complain about so far. We have been happy with our experience thus far. #### Vendor response We appreciate you've taken the time to share your experience with Recurly. We love celebrating with our customers; and it looks like all is going well. If there's something we can do to improve your experience, please let us know. Replied February 2023 --- ### Subscription Management made Easy - Overall rating: 5/5 - Reviewer: Karan L. - Verified reviewer: Yes - Industry: Internet - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Managing accounts and subscriptions, integrations with other tools, flexibility to work on custom plans, trial to subscription management, automated customer intimations and customized messaging. #### Cons Generating custom reports, localized data downloads, analysis of data, coupon analysis and daily tracks according to region. #### Vendor response We appreciate you've taken the time to share your experience with Recurly. We diligently work to create a flexible tool that helps to automate subscription management and recurring billing; and we continue to innovate. You've mentioned custom reports and various analysis functions above. Please check our documentation to see improved features! Replied February 2023 --- ### Saves time and makes you money - Overall rating: 5/5 - Reviewer: Michael R. - Industry: Civic & Social Organization - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I recommend Recurly every chance I get. This product is awesome for managing recurring payments. If you have any type of recurring payments that have kept you busy running credit cards every month, you need to consider this software. Its features make taking monthly or annual fees a snap. Customers can get notifications prior to the charge. They also have options to make it convenient for the customer to opt out or cancel memberships, which can save you, even more, time. The cost is great, too - far less in the long run than paying an employee to manage recurring charges. Use Recurly and you can free up time to invest in your business and make more money. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Easy to use. Cost effective. Time-saver --- ### Recurly - Overall rating: 5/5 - Reviewer: Daniela S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros In general is pretty good, easy to search the clients and have an overview of the clients. #### Cons I always gets lost in the invoices and payments, I don't feel like it's very clear. Also, on top when you check how much a specific client pays for it, it shows the full price without considering the discounts they might have. So you basically need to check the discount and recalculate it. Also, it would be nice as a user be able to have more reports by the accounts that are about to end a discount period for example #### Vendor response We appreciate you've taken the time to share your experience with Recurly. We work with customers worldwide, constantly innovating. If there's something we can do to improve your experience, beyond what's listed above, please let us know. You might check our documentation to see how features like discounts have improved. Replied February 2023 --- ### Easy-To-Use Interface, Lacks Some Seemingly Intuitive Features - Overall rating: 4/5 - Reviewer: Eric E. - Industry: Computer Software - Product usage: Used unspecified for less than 2 years - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Value for money: 4/5 - Customer support: 3.5/5 - Functionality: 3/5 #### Pros The product was easy to navigate and had a very short learning curve. #### Cons The software was missing some functionalities that I would think would be standard with a billing and payment oriented software. The billing periods/cycles were not easily customizable. Ensuring that a recurring billing subscription did not renew also seemed to be more difficult than it should be. --- ### I am a fan - Overall rating: 4.5/5 - Reviewer: Heather D. - Industry: Retail - Product usage: Used unspecified for less than 12 months - Reviewed: August 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Functionality: 4.5/5 #### Pros I enjoyed recurly! Easy, fast and not hard to learn. I would def recommend to a friend or colleague. #### Cons Cant think of anything right now. Which I say is a very good thing. --- ### We Paid 40% More Than Expected Due to Hidden Terms - Overall rating: 2/5 - Reviewer: Eugene S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered While the product works and solved our billing infrastructure needs, the commercial side of the experience was disappointing. We trusted the pricing model we discussed during negotiations, but missed fine-print terms that had a major financial impact. As a result, we feel misled and overcharged. It left us with a working platform — but a broken relationship. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros The platform is technically strong and reliable. It handles subscription billing well across multiple environments, and the interface is user-friendly. Features like automated dunning and card updater were helpful in reducing churn. The integration process with our stack was smooth, and their documentation is decent. #### Cons Critical pricing terms were not clearly communicated. We agreed to what we believed was a simple consumption-based model, but were later hit with large surprise overage invoices due to a hidden transaction limit and per-transaction fees. These fees were never discussed in the commercial proposal or calls — only buried in one follow-up email and the final legal contract. Our trust in Recurly was compromised, and the actual cost ended up more than 40% higher than we anticipated. The team pointed to contract wording rather than honoring the spirit of the agreement. #### Reasons for choosing Recurly We chose Recurly because it offered a consumption-based pricing model that aligned with our growth projections. The platform looked mature, supported multiple environments, and the sales team was responsive and flexible during negotiations. Compared to alternatives like Chargebee and Stripe Billing, Recurly appeared to offer more flexibility and clearer revenue-based pricing. Unfortunately, some critical pricing terms were not transparently communicated, which affected the overall value we received. --- ### Recurly, for a serious and solid subscription based business - Overall rating: 5/5 - Reviewer: Paul B. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Having used it almost every day in the past 3+ years I can say I am satisfied from both the core feature, subscription and invoicing management, the support, the fact that also when dealing with difficult to identify issues, like double charges or the 3-D Secure Authentication issues, they are striving to get it solved. No matter it is days, months or even years, they are on it until they get to a solution. So if there are still some hiccups here and there, we know we can count on Recurly, they'll get them sorted, sooner or later. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Efficient, reliable, highly customizable, good support, ah, I was supposed to say only one thing, but, there are really more than a few. Sorry Recurly, you're doing great! #### Cons The automatic logging out. Having to use it all day long, I know that I can relog in from 5 to 12 times per day. Ok security, but give me a break, please. --- ### Recurly Is Effective and Accurate to use - Overall rating: 5/5 - Reviewer: Carla M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered The experience I have with Recurly is incredible. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Recurly is the most reliable solution for managing our recurring bills. The reliability of Recurly makes it a top solution. #### Cons I am impressed by the powerful features of Recurly. Recurly is flawless. --- ### A must for emerging subscription-based business model - Overall rating: 5/5 - Reviewer: Mark R. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Recurly is packed with features. It's not the cheapest one in the market but it fulfills our need. There are some features we wish would be an add-on which will save us some dollars because we don't use it. The customer support is important to us and they are responsive and knowledgeable. There is a little learning curve when rolling this out to new hires. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Besides integrating well with our existing tools. We are fond of Recurly because we can accommodate a wider reach of customers beyond month-to-month plans. The subscriptions can be customized the way we like it (think annual plans, prepaid plans, every other month, every three month-type of billing.) The invoicing feature allows our sales team to close deals without asking for upfront credit card information. Once accounts have been set up, we can always provide a specific link so customers can pay by themselves reducing the amount of people seeing their cards thus building trust. #### Cons When processing a refund, it generates another invoice with a different invoice number. I think it would be better if the actual invoice will be updated to say "fully refunded/partially refunded" instead of creating another one. For security reasons, the software times out over a period of inactivity. When 2-step verification is enabled, it will always ask for it when you re-login...just a minor annoyance. #### Reasons for choosing Recurly Stripe doesn't have a recurring feature and their invoicing solution isn't as user-friendly as Recurly. #### Vendor response We appreciate you've taken the time to share your experience with Recurly. We work with customers worldwide, enabling the full subscriber lifecycle. We especially love celebrating with our customers as they grow. Congratulations. If there's something we can do to improve your experience, beyond what you've listed above, please let us know! Replied February 2023 --- ### Recurly, your #1 partner when it comes to billing and subscriptions with your business! - Overall rating: 5/5 - Reviewer: Jordan Mark B. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The ease of use and the easy to navigate user interface of Recurly is really great as not all platforms offers this kind of experience nor accessibility. I also love how I have never once experienced the website being down and it is always responsive, so helping customer's real time with this tool is just something I cannot get enough off. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The records being detailed with their date and time is also a huge plus as it helps me look, investigate or keep track of what I need to pull up for payments and billing concerns. #### Cons The only thing I really dislike about Recurly is that, I get logged out automatically after being idle for 5 mins. #### Reasons for switching to Recurly Switched companies #### Vendor response We work with customers worldwide, enabling the full subscriber lifecycle—and we love that it's working out well for you! If there's something we can do to improve your experience, please let us know! Replied March 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/accounting/recurly-profile/reviews/?page=2) --- Recurly Reviews, Pros and Cons - 2026 Software Advice