Sage One Software

Shocking support and behaviour from their new online shop division

We had been one of their first online store users when SAGE started with their online store offer. Then the support and customer service was outstanding. Sadly they outsourced their online shop to another company and we needed to move our existing online shop to a new platform. One would think that "SAGE" would facilitate this move for free, as the old platform was discontinued. Well that was not so, we ended up paying a large sum of money for the move. The service level of the new "SAGE" company was horrific, the treatment we received was shocking, everything took weeks and months to finalise. We ended up doing most of the work ourselves and then received a bill for their general set up package and for re-directing the pages to the new site. Unbelievable and shocking! We are also using their accounting software that we like, if we find another way of integrating the accounting part easily with another online shop provider, we will move. They do not deserve our business as they clearly don't appreciate loyal and long standing customers.

Pros

The online store platform integrates easily with sage cloud accounting. Nevertheless, the customer service is shocking, shocking, shocking!

Cons

the online store provider have no regard for longstanding and loyal customer - shocking and horrific customer service!

Sage Customer Service is terrible, they will charge you for things you don't use or pay for and not refund you

Shame on you Sage accounting. Small business stick with quickbooks.

Pros

It has Accounting features. It fuctions, but unfortunately the company has terrible customer service and will steal your money.

Cons

This company charged the personal credit card of a small not for profit company that had declared bankruptcy months before, because they had it on file from the previous year. Months after insolvency was declared and the employee had been laid off, she found the charge on her card. Despite many phone calls explainibg the mistake that had been made nothing has been done. Terrible company that would put a laid off, soon to be mother in this position. Shame on them.

On the Wright path

Well if you have clients like I do it will make your life easier and more organized

Pros

I first had this software when it was peach tree. It has a ton of features more then you will ever need with the ability to back everything up.

Cons

It takes time to learn there is so much. I would start using this software has soon had you can. I started using it in the middle of my second year of business back in 2014 and it time some time inputting data but once it's there this software made my life a breeze but you will need to take time to set it up

I have been using Peachtree Complete Accounting for over 16 years.

Easy now to manipulate. I only wish I could input my bank information into Peachtree but it will not except it.

Pros

I have been using Peachtree Complete Accounting for over 16 years. It has taken many years to learn because I was never trained on the software.

Cons

My only issue with Peachtree Complete Accounting with Sage is the customer support. You have to wait hours to speak with someone if there is an issue especially if you call you have to just leave your name and number. During tax season it is impossible to reach someone. I once waited over 4-6 hours to get a response.

Very good help tool in business accounting

Being able to organize accounting in my independent business

Pros

It is an easy tool to use, it is quite complete and you can enter and upload invoices easily, being able to access from any device is great.

Cons

It requires more customization and speed when loading the files.


In General: a fairly complete and more accessible tool in terms of costs. Well offer a free trial month so you can make decisions

Sage one has good features that can support a small business

Pros

It's affordable for small and medium business owner
It's Flexible to set up and configure
It's User Friendly

Cons

It's not easy to customise. Users are stucked to the way software forms look and feel instead of customising it the way they wanted
It still requires extra add on

Very slow system when items is above a 1000. We are on 100meg lines and Sage Accounting is terrible.

It's just a basic accounting software.

Pros

The software is easy to use. But it it can be 10 times better if the right coders and designers is employed. Price, it is not the cheapest in the market but again African companies like their money and labour is expensive in South Africa. The system is slow as said when when you have more than a 1000 entries or stock items. Export function lacks functionality as only basic stuff can be exported. Compared to other software in the world....There is much better software in the market!

Cons

Speed, the software is very slow for an online system. It lacks functionality. The price per user is expensive. The software also doesn't have a lot of 3rd party integrations. When it comes to e-commerce it integrates with a few shopping carts but the integration is very basic.

Online accounting for small business!

Pros

Sage One offers accounting and payroll system online for small business company. Sage One if very easy to use and process are straight-forward. By the time we are evaluating and implementing the system, Sage One team are very helpful and supportive.

Cons

Sage One if a good accounting software, make sure to collaborate with your partner and discuss your full requirement.

Appalling Customer Service

I phoned and chatted online with Sage One (Sage Business Cloud?) customer service technical support 8 days ago over an issue and have also emailed them every working day since and they just keep telling me that they have logged the issue and it has been passed to their Development Team. In the meantime I can't send invoices. What's the point in offering 24/7 customer support if they just log the issue and make you wait over a week for a fix?

Pros

Good interaction with payroll and Pension software, banking etc. Easy to use. Can use from any pc.

Cons

Long list of minor but annoying issues, like it does not accommodate UK net monthly account customers/suppliers, the default dates on functions only show the current month. The only way to avoid the contact name appearing on the invoice address is to put a full stop in the contact name box (so the first line of every invoice is a full stop). Product list doesn't section so you can't add a percentage to one customer or one type of product. Appalling customer service for technical problems.

We are currently using Sage at my workplace

Pros

Rich and robust software that allows for customization to best fit your business needs. Allows for multi-user access which make it very reliable.
Automated making the interaction between operations, sales and accounting to be seamless and efficient.

Cons

Function-wise the software is solid but i feel more can be done on its customer support documentation and forums as some issues have never been resolved due to poor support.

It is my favourite accounting management software in the market

Having up to date and accurate financial reports that can be generated from the software easily and anytime they are required.

Pros

This software enables the organisation to keep track of their financial and cash overflow, and in turn make cognisant and accurate financial decisions.
Applicable to businesses dealing with logistics and supply activities

Cons

It may require initial training to a small enterprise that does not have employees with accounting background

It's simply among the best accounting management software I've ever used.

Pros

Its ability to send real time accounting documents through its automated processes saves the company or organisation a lot of time.
Its add on modules give users a robust diversity to customize the system to best fit the organisations needs.
Automation of invoice generation, Local Purchase orders, credit notes, petty cash just to mention a few to communicate with bank accounts, make transactions and additionally update the records is actually very impressive.
Great support with free training.

Cons

They charge the most essential aspect of it which is the ability to use multi-currency. You would expect this to be free upon purchase of the system as after all it is an accounting system

Easy to use for basic accounting

Pros

Easy to add people and find their accounts, keeps records of late payers, & reminds you to update daily.

Cons

I don't like The date always has to be manually updated everyday. Can't recieve old detailed invoices easily.

Terrible

Extremely terrible costumer support and extremely hard to get a dedicated manager who can guide you and gives you clearly to understand about this product. With so many SAGE name around, it's very hard to understand what is more suitable for you and there is no anyone who can help you with that. And the worst, they ALWAYS ( at least wwith us) a telephone line interruption and nobody calls you back. In addition to that, when you try to call them back, putting the ext. number of the account manager, is not working. This one was the most important reason why we didn't used SAGE since we showed our interest to this product in the beginning of 2017.

Pros

Tools, Functionality. We never had the opportunity to use properly this product because of our description bellow.

Cons

Costumer Service. We never had the opportunity to use properly this product because of our description bellow.

Sage before the merger with Intacct

Pros

This is definitely a step up from software like Quickbooks. The best feature is that it is cloud based as it says in the title. It works well for access anywhere and that's what is necessary.

Cons

This is what Sage was before it became Sage Intacct. I recommend going with Sage Intacct as it is a full software.

An excellent system which has simplified accounting with all relevant features at your convenience.

I love the security features; encryption of data and the extra validation of data that ensures safety of the information.

Pros

The ease with which one can learn and use this software coupled with the readily available customer service makes it on of the best accounting solutons

Cons

The absence of some features like inventory tracking and payroll makes this accounting software less popular as one needs to look for them elsewhere.

Good Accounting Software

Pros

I suggested this for a client looking to upgrade from QuickBooks as their business outgrew QB. It has versatility and can be accessed by multiple users easily. Good management and flow of information between production operations and accounting.

Cons

Data reporting is not intuitive, and limits the number of windows opened. Exporting data to Excel is slow and the reports are not very user friendly.

Cloud-Based Accounting Software

Pros

Ease of use and Logical navigation in business process flows in big plus to accountants and non-accountants as well

Cons

Customer support can be improved with better confidence, some help documentation will boost learning curve of this product.

A good and affordable cloud accounting software

Pros

This is an useful product for accounting purpose. It is very easy and convenient to use . Its affordable too.

Cons

The software doesn;t lag at all. It has nothing which I do not lile . The team can surely work on to add more features.

This is not the most intricate of services but it does work very well and is easy to use.

Pros

The price of the system is great for the quality of services.
Can get the app on Android and iOS.
The versions are cloud based so one can gain access from anywhere.

Cons

There is no Payroll so you will have to find payroll capabilities from somewhere else.
This software will not be great for use in larger companies due to lacking features.