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SAP Concur vs XPS Ship
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4 / 5
4.8 / 5
Value for Money
4.1 / 5
4.6 / 5
Customer Support
4.1 / 5
4.8 / 5
Functionality
4.2 / 5
4.6 / 5
Last Review Written
March 10, 2025
October 4, 2023
Pros/Cons
Pros
- My experience so far has been positive with ease of reimbursement submissions and the ability to track them. When I've have used it to schedule travel, it's been a little more involved.
- Easy to use and is a good way to create fast and accurate travel-related expense reports. Concur has a good support team who are always willing to help.
- I like being able to name the reports myself, and the overall process is very easy and clear. I like how the product tells you where the report is in the process after submission.
Cons
- I have been unable to upload the expenses to QB for a month now and Concur is unable to figure out why. VERY frustrating to be paying for a product that is not even useful.
- My only complaint is that you can't apply the same image to multiple expenses. This is especially frustrating when you have to split an expenses.
- There should be provision where cancelled transition returned to user if it paid already. This is the one seem missing in this.
Pros
- I use the system all he time and it is great. Customer service is excellent and pricing is much better then the post office.
- I love this software, I love being able to void a shipment and not wait weeks or months for the refund. I love the tracking, the ease of use and all of the features.
- It's been great and the customer service is always very responsive. I might need to start looking into how I can integrate it better into my Wocommerce if there is someone to support that.
Cons
- I literally had to request that a particular employee never contact me when I have an issue because she has been so rude.
- And, the Non-concern of these shippers, their inability to contact representatives on a timely basis, and poor communications service all make XPS worth far more.
- Lack of receipt management and the pick up system is glitchy.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2023
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
