OnPay Solution product review

Overall experience with OnPay was excellent. [SENSITIVE CONTENT HIDDEN] was our onboarding specialist and he was a pleasure to work with. Extremely professional and knowledgeable about the product and if he didn't know an answer, he would get in touch with the developers and get back with a solution. I am very satisfied with our decision to go with OnPay. We also earn a monthly cash rebate for all payments made with a virtual card, which offsets our monthly fee. Can't beat that. [SENSITIVE CONTENT HIDDEN] helped us from the beginning, as he was the one who sold us the product and he has reached out to make sure everything was running smoothly during and after implementation. I highly recommend OnPay to other businesses.

Pros

Product integration was fairly easy considering our accounting system is not the most user friendly. Onpay is very easy to use and keep track of payments. Payments can be approved from the office, home and even an ipad, which our approver loves about this product. Customer service is extremely responsive and great to work with.

Cons

So far, there is nothing I don't like about OnPay. They went above and beyond to get us running smoothly and on time.

Big Help for Our Team

Pros

We were lucky to implement this program before the COVID-19 Pandemic. Prior to this, we were cutting manual checks and had to be in the office. This software allow us to be completely remote and still get payments out in a safe secure manner. The uploads are easy, and the setup with the team was pretty straight forward. I also liked how they called to help setup people on credit card for us, we did not have to go do the legwork for that. I also appreciate the two tiered security, so one person can upload the file, the next can approve the actual payments. The cost is great and we feel we get a great value for the product. The credit card refund we get pays for the service and then some, so we actually make money using the product.

Cons

It is a little annoying to not have full admin capabilities. I have other software that I can update employees and manage the admin privileges on my own without having to call support each time. I would like a little more hands on ability. The user interface is also still a little clunky and could maybe use a bit of a refresh to make it a little more modern and functional.

OnPay Solutions Is a Great Fit

We would recommend them to anyone seeking a solution for electronic payments.

Pros

We have used OnPay Solutions for the past three years to issue ePayments. We started on their installed software and upgraded recently to their Cloud product. We use OnPay Solutions to send ACH payments and Virtual Card payments to our suppliers and vendors. The solution has been a perfect bolt-on to our General Dynamics and connects us with our existing bank accounts. OnPay Solutions even recently migrated our ACH disbursements from our old bank to our new bank. The OnPay Solutions technical team is always quick to respond and we are never left hanging when we open ticket. That’s just another reason why we use this solution.

Cons

We have no complaints about working with OnPay Solutions.

East way to work with account

It has been very helpful. All the account department liked and enjoyed the easy and quick way in which this paltaform works.

Pros

It helps to organize invoices and payments in a very quick and safe way. It helped to optimize the work in our company in such a way. We do not deal with thins mannualy but using this efficient plataform.

Cons

Maybe the plataform could be better developed. It would help a lot the begginers

On pay is very helpful and reliable to help

easy to print checks and easy to create virtual card payment to the vendors.

Pros

The easiest way to transmit batch for virtual card and the report we get. Also it is easy to reprint checks.

Cons

the way it changes file for active vendors time to time. I had the hard drive gone wrong and new pc when we downloaded the active vendor file was changed to the last one instead of using the new one.

This software we use is very basic, but its simplicity is nice!

It makes it easy for us to pay vendors by credit card. It is efficient and simple to use to we get time savings over cutting checks too.

Pros

Simple to use and onboard new Accounts Payable employees to train and use the software. Lower cost than other alternatives too.

Cons

Installation is clunky to say the least. The instructions were incorrect and there is too much "update this file path and change this" kind of work.

Really love the prompt customer service

Pros

The customer service is always prompt. The software is user friendly and easy to understand. I like the reporting tools available

Cons

The software appears to be a little antiquated. I wish it allow for better segregation of duties (ie the person who processes transactions can also submit payment)

Good customer service, product is not always easy to use.

Pros

Our main business goal was to have a partner that allowed us to pay our customers through both checks and ACH. OnPayConnect has met that business goal. The customer support is always very helpful (I tend to work with Tracy most closely).

Cons

Epaysignup. We use OnPay Connect for business to customer payments. We were set up with another service called epaysignup that is not very user friendly that linked to OnPayConnect. Specifically, we were disappointed when customer zip codes were used as passwords, as we found that to be a security concern. I also don't like the two part verification that requires authentication code every time I login.

Good in theory, terrible in practice.

It is terrible. Every single time we ran a payment run we ran into different issues. Do not recommend.

Pros

The training in the beginning was great, and the software is easy to navigate. The website is also very secure with dual authentication.

Cons

As much as we were told otherwise, the software does not work well for large volumes of payments. Just this past week, it took OnPay 5 hours to successfully process 4 payment files (a total of 7500 payments). The system froze, logged us out, and was generally terribly slow.

Good Value

Very customer consciences and helpful when issues do arise.

Pros

Being able to update records and make changes to signature files makes this a very easy software program to maintain.

Cons

Having to always involve our MIS department to get the needed updates is sometimes challenging.

Easy to Use and Great Customer Service!

(cannot address this as I don't deal with Accounts Payable)

Pros

The dashboard provides a great way to navigate the site in a 1-2-3 step format for new users. As you grow more comfortable with the software, you're able to use the menus on the left side of the screen to choose any step in the process as needed.

Cons

I think only drawback for this software is how long we took to choose it and begin using it!

Much better. A huge difference over the previous software we used. Easier to use. Less steps.

Ease of use. Only have to use one program and less errors.

Pros

Easier to use. We don't have to use another program to send files. It can all be done through this. Faster and less errors.

Cons

Most of the time it works but when something goes wrong it takes a bit of research and trouble shooting to fix.

Secure Pay Check printing

Overall an excellent experience with OnPay.

Pros

Secure Pay Plus is a flexible, easy to use product that allows printing of our payroll checks. We are able to use text files as a data source and the ability to easily re-print checks is one of the best features. We have used this product for years and the support staff are terrific.

Cons

Installation of the client could be a little easier.

REVIEW

GOOD

Pros

EASY TO USE AND HELPFUL TO LOOK FOR REPORTS

Cons

THAT IT RENUMBERS IF IT DOESN'T PRINT THE CHECK

Constant issues with processing

Pros

The reporting capabilities are helpful when they work propertly.

Cons

Almost every time we use OnPay we have issues throughout the processing. The website often times out, I have to login multiple times, there remains a number of old payments that cannot be deleted from our account leading to confusion and extra effort to exclude those from transmitted payments. The last time we used it, it took over 6 hours to upload 6 files successfully.