--- title: "Shoeboxed Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Shoeboxed. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Shoeboxed is a good fit for you!" source_url: "https://www.softwareadvice.com/accounting/shoeboxed-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Document Management Software](https://www.softwareadvice.com/category/722-document-management/) / [Shoeboxed](https://www.softwareadvice.com/accounting/shoeboxed-profile/) / Shoeboxed Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/accounting/shoeboxed-profile/) Reviews [Alternatives](https://www.softwareadvice.com/accounting/shoeboxed-profile/alternatives/) # Shoeboxed User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 227 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.5/5 - Value for money: 4.3/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 125 reviews (55%) - 4 stars: 72 reviews (32%) - 3 stars: 23 reviews (10%) - 2 stars: 4 reviews (2%) - 1 star: 3 reviews (1%) ### Most mentioned pros - It's good at tracking and keeping up with my expenses and where I spend what. - Shoeboxed is the best scanning solution. - Time Saving: With Shoeboxed, you can easily import and file your receipts in just a few minutes, saving you a lot of time compared to manually entering your expenses. ### Most mentioned cons - The monthly cost can therefore be a barrier for some people. - I asked for a refund and was denied. - I would not sign up for this service again. ## Shoeboxed customer reviews Showing reviews 1-25 of 227 (page 1). ### My review - Overall rating: 5/5 - Reviewer: Ken B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered I am very satisfied overall with Shoeboxed, I like being able to create my own categories and and enter my own info on them. I really like the ease in sending each category via email to my tax preparer. It's a relatively easy process. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of use, there are multiple ways in which to enter your receipts. #### Cons Sometimes I've had trouble finding certain areas, like your receipts with Shoeboxed. --- ### Great value & easy to use - Overall rating: 5/5 - Reviewer: Allison M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of uploading & categorizing receipts. Cost is low for service. Easy to use via app or login on site. #### Cons I cannot think of anything to mention at this time. I think the functionality is great and very easy to use! --- ### Lots of Mistakes - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used other for more than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Receipts can be viewed, downloaded, and printed. Filters are really useful and make searching for receipts quick and easy #### Cons Lots of mistakes such as typos. Vendors can be entered multiple times due to poor spelling and typos. I have to manually edit receipts in order to get the vendor names consistent. I suggest those doing the data entry look at previous receipts or have an auto-fill feature so that vendors aren't entered multiple times. Non-receipts are entered as receipts by automatic email link. For example my dinner reservation was entered as a receipt. Order confirmations were entered as receipts also which resulted in a single purchase being entered multiple times into my account. Mobile app is useful but doesn't support long receipts. I suggest allowing multiple pictures to support long receipt like other mobile apps do --- ### makes keeping track of expenses easy - Overall rating: 5/5 - Reviewer: David H. - Verified reviewer: Yes - Product usage: Used weekly for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. time saver, nice to be organized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that i can throw all my receipts in an envelope, send them to Shoeboxed, and have them take care of the rest. Nice to not have tons of receipts taking up valuable space in my office and nice that it's organized and easy to search should I need to do that. #### Cons I wish all plans had the prepaid envelopes. That would be a nice touch that would make using this service so much easier. --- ### Extremely satisfied with the app; it's user interface and speed of processing. Great Functionality. - Overall rating: 5/5 - Reviewer: Erik F. - Verified reviewer: Yes - Product usage: Used weekly for less than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how data is transcribed and rapidly updated in the app. I enjoy how I can one-click the addition of a scan business card directly into my address book. I like how I can export reciepts to make it faster to complete expense reports. i like the human touch of the support staff. #### Cons Within the app I scan a card or reciept to process, then it also shows up (for me) in my Photos on my phone, notebook, cloud account. Once I've confirmed I have the info captured, I know have to go into my photos app and delete those pics. --- ### Inconsistent pricing and not a customer friendly business solution - Overall rating: 3/5 - Reviewer: Kunal S. - Verified reviewer: Yes - Industry: Biotechnology - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered I would not sign up for this service again. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like how easy it is to get receipts and other documents scanned. They send you a magic envelope to send receipts and then within a few days you get the receipts scanned and uploaded on your account. #### Cons Not a customer friendly solution. I signed up for a month-to-month professional plan in Oct 2022. I was sent hit with a $104.80 overage fee in addition to the monthly charge of $47.00. It is not clear on their website that the month-to-month plan will be charged an overage fee i.e. you need to stay in your monthly limit. Then in Nov 2022 I did not use the service. I was still charged $47 for Nov 2022 -- which is fine. But they DO NOT allow rollover of unused credits. I asked for a refund and was denied.They also quoted me $59 per month for the month-to-month plan but their website states $47 per month for the month-to-month plan. So website pricing is different from what they quote via email. Worst thing was they made me feel like I was getting special pricing when in fact that was not the case. --- ### Love it. - Overall rating: 4/5 - Reviewer: Rachel C. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Convenience. I love that it auto-tracks my drives each day. Also love how well organized the actual software side is. #### Cons The price :( It seemed fair until they upped the pricing. I was really bummed to see the price tag go up. It definitely seems high. --- ### Removes clutter and keeps track of expenses, accessible from anywhere - Overall rating: 5/5 - Reviewer: Narasimhan (Nari) S. - Verified reviewer: Yes - Product usage: Used weekly for less than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Clutter reduction, expense management #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that this is a cloud based system. Also that it accepts electronic receipts with a simple forward from my email. overall, very good value for the cost and reduces clutter massively. #### Cons Some manual processing is required to approve and resolve expenses so an eventual AI based system would be great. --- ### Fantastic Expense Reporting/Tracking Application - Overall rating: 4/5 - Reviewer: Brian L. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Expense reporting and tracking #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It is Free and allows me to quite easily track all of my expenses in a very similar manner to Concur #### Cons Some glitches in the software that does not accept forwarded PDFs so have to convert them individually to PNGs. Again, free App so cannot complain too much --- ### Does what it needs to do - Overall rating: 3/5 - Reviewer: Zack C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A free way to keep track of all of my receipts. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I like how I can take pictures directly from the app on my phone. That's always very handy when I'm "scanning" in receipts #### Cons I don't like how there's not a "select all" feature when you're bringing in images from your camera roll on an iPhone. --- ### Amazing customer service by CRM - Overall rating: 5/5 - Reviewer: Nick P. - Verified reviewer: Yes - Industry: Publishing - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered I'm a freelance illustrator (self-employed/small business) and way behind on taxes (have been delaying b/c of my lack of organization). I have years and years of receipts saved up in shoeboxes/chest of drawers that I have to pile through. I spent a few hours researching the best app to use to do this. After downloading a lot of software, I finally settled on SHOEBOXED. I'm going to slowly pile through my receipt (snapping photos of them) and find my write offs. The images are organized by the company and are searchable (in case you ever get audited). You can even just mail them your receipts (that doesn't work for me as well b/c I have to find my write offs). But going forward I'll probably use that service as well. None of these reasons are why I'm actually leaving this review (see Pros below). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having just downloaded the app on my phone I still had some questions about the functionality of the app and its service (are the receipts searchable...how so? ...how are they organized?). I decided to call...low and behold someone answered. I can't tell you how helpful CRM was on the phone. He spoke clearly and answered my random (and very specific) questions concisely. He helped me find which package was best for me and my situation (thousands of receipts piled up for years) ...without hard selling me on anything. I hadn't even signed up for the service officially yet and he sent a quick follow-up email. It was a very calming experience in the stressful situation that is my tax headache. If any higher ups are reading this... I'd recommend giving CRM a big fat raise, but don't promote him to your department ...unless you want to be working for him soon. I'm seriously impressed that I could download a very functional/helpful phone app and a few minutes later be able to call and talk to an actual service representative with no hold, no dial tone button pressing, who was completely knowledgeable about the product he was supporting. My entire field is full of self-employed workers and I'll be recommending this product to every single one because of the experience I had with the app and the customer service. #### Cons The only way to sign in to leave this review was through LinkedIn...a site I haven't used in 8 years (and was attached to old email accounts/password) and frankly...annoyed me with all their updates/emails. BUT, the customer service experience was so good...I'll eat the next 8 years of annoying Linkin update emails...hopefully they don't get hacked again (didn't that happen like 5 years ago). --- ### I am Europe based and I was a subscriber for a year. I used it for my small e-commerce business. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Building Materials - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Simple management of invoices, receipts, all in one place and accessible from everywhere. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like the idea of having all my invoices, payments, receipts, etc, stored in one safe place, accessible from everywhere. Shoeboxed does a good service and their app for Android works well. So on the go, you scan the receipt and that's it. No running around with papers in your pockets after a meeting with suppliers in a restaurant. #### Cons The magic envelope service at that time was not available in Europe. This is why I switched to the free version. Also as a European, I found it a hassle that there is no option available to change the settings to European formats such as for dates (in Europe you write dd/mm/yyyy, whereas in the US it is the other way around) and commas / dots to distinguish between thousands and fractions, etc. I also found that sometimes the Amazon webservices are slow and thus the loading of your files takes time. But recently this has improved. The preview pane is also too small and does not adapt to the screen size. Their UX could be uncluttered and simplified. --- ### easy to use - one of the apps i use the most - Overall rating: 5/5 - Reviewer: Chet W. - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Exactly what it was created for - to organize my business receipts. This app has changed how i operate on field projects. Could not live without it!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The flexibility to mail in receipts, scan with iPhone or email in as attachment combined with the auto classification is what puts you guys ahead of the rest. Expense reports are great but could use some additional features - i discuss some below in the Cons section. As it stands now the Expense Report creation is not great. #### Cons would be great to be able to have more filter options for creating expense reports. If you could search by notes that you add when scanning receipts with mobile app it would be a HUGE help. I run multiple projects at a time so using dates to sort receipts for expense reports does not help me out much. I still have to drill in and manually filter out non-relevant receipts. Would be great if you could create expense report templates on a project by project basis that could be configured auto run. --- ### Very user friendly! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Shoeboxed is user friendly, quick and easy to post receipts and having the program/company enter the information is the way to go!! #### Cons The price is a little steep every month for a small business owner but overall it's a huge time saver. --- ### No Fuss OCR Expense Record - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Wonderful, nothing to complain . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros It's easy, with no fuss. Only need to review all the records before tax filing. The data can also be exported and archived in another location. #### Cons There are still small recognition errors. software may be optimised for US receipts, and not localised to the country. This localisation can be done via phone GPS, and thereafter, software adaptation after prolong pattern is seen. #### Reasons for choosing Shoeboxed Yes, over Xero Expense. Xero required additional cost for implementation. The ShoeBox option is cheaper. --- ### Shoeboxes is an essential expense in my business. - Overall rating: 5/5 - Reviewer: Juliette A. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that Shoeboxed allows me to send them both paper and digital receipts. The categorization is pretty spot on and you can set up rules for common expenses. #### Cons I wish Shoeboxed integrated with more bookkeeping platforms and had more triggers on Zapier. The categorization could use more refinement. --- ### good way to store picture - Overall rating: 3/5 - Reviewer: Erin W. - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It helps me sleep easy knowing that all my receipts are stored so that I may access and categorize them when I have spare time. A good side activity to TV watching. I wish that it was a bit simpler to enter the information about the purchase/receipt right when I take the picture of the receipt. Sometimes this presents as an option, but rarely. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros I like that I can save a picture of my receipt before I leave the store. The system is simple. The free membership, leaves a lot of work, but is still helpful. #### Cons 1. It would be nice if i didn't have to tell it to got to camera (instead of library) every time. 2. Rarely the page to enter the info right when I take the picture appears. Usually it just gives an opportunity to make a note, which isn't helpful. I'd like to open the app, take a pic, and enter the data. All right away. --- ### Easy to use, great for archiving receipts and not having to worry about it, but too expensive - Overall rating: 4/5 - Reviewer: William F. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Receipt archiving is my main focus but the quickbooks intergration is also a fantastic feature. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Easy to find receipts with the search feature. I know my receipts are safe and archived. Intergration with quickbooks is fantastic. #### Cons EXPENSIVE. Very expensive. Also sometimes take 24 hours for uploaded receipts to be scanned. I wish you could choose your default view between what has and has not been exported. --- ### Both the web app and mobile app are deplorable - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Semiconductors - Product usage: Used weekly for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Receipt scanning. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 1/5 #### Pros I love being able to digitize my life, starting with receipts. I've saved lots of money through warranty reimbursement and such because I've been able to find the receipts. #### Cons The interface is lousy. Responsiveness is lousy. I love the receipt scanning service, but it needs better software to make he data usable. --- ### Simple, effective, reliable - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Robust capture #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Their proprietary magic envelope system is very, easy to use and incorporate into your routine w/r/t any paper that needs to be captured. #### Cons Search functionality inside website is very limited. They should consider adding Google custom search functionality or partnering with a service like Findo. --- ### Terrible customer service - Overall rating: 3/5 - Reviewer: James S. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered I have been trying to contact someone for 3 weeks. I have left several messages and email. No one ever answers the phone and never return calls. Horrible #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros Easy to take pic of reciept. And mailing in receipts via magic envelopes is very convenient. #### Cons Customer service is HORRIBLE. I have called and emailed. No response --- ### Either mail it in or forward your email receipts, super simple. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used other for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Simple use, no more piles of paper around my office. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I don't have to do the data entry and organization. This is done for you. You just set up the categories. #### Cons It grabs items from your email that are NOT purchases and then you have to clean those out of your account. --- ### This has been great for my small business. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 501-1000 employees - Product usage: Used other for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's easy to use app is pretty good. It's easy to send in receipts and it's easy to upload via app. #### Cons Although the website and app is great and does the job. It does feel a little outdated, but given all it's pros this is workable. --- ### Makes it simple - Overall rating: 5/5 - Reviewer: JONATHAN M. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It makes keeping track of expenses very easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Keeping expense accounts current is a problem but this has helped solve it. #### Cons I don't know how to use a lot of the features and training hasn' t been available. --- ### Great way to organize business expenses - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Product usage: Used weekly for less than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of use the of the application on my phone and how I can categorize my expenses. I also like the ease of use of the website and how I can filter for expenses. #### Cons Sometimes the app on my phone has some functionality issues. But it seems to get better with each update. ## More reviews [Next reviews](https://www.softwareadvice.com/accounting/shoeboxed-profile/reviews/?page=2) --- Shoeboxed Reviews, Pros and Cons - 2026 Software Advice