Soluno

RATING:

4.5

(101)

About Soluno

Soluno is a cloud-based time, billing, and accounting solution designed for law firms of all sizes. Soluno streamlines back-office processes—from time and expense entry, to receiving payments, to financial reports—while remaining fully compliant with local regulatory requirements and maintaining a full audit trail. Soluno’s time and expense capture is comprehensive and features both single and multiple timers; quick time and expense entry; and optimized time and expense sheets for efficient recording. Soluno also has built-in trust compliance and can support multiple trust accounts; produce trust checks and receipts; and, perform 3-way trust bank reconciliations. This software supports cash, modified cash, and accrual accounting methods. Hard and soft costs ca...

Soluno Pricing

Starting price: 

$79.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Soluno - Time Dashboard
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Soluno Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Soluno

1 - 5 of 101 Reviews

User Profile

Alex

Verified reviewer

Law Practice, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Replace your law firm accounting software (especially it is PCLaw) with Soluno

See above

PROS

We started the practice 25 years ago on PCLaw. As we migrated through different practice management programs (we use Clio now), PCLaw never changed. However, it was clear that it was not getting the love from the developers over time, but they still charged us annually as if it was. We also had significant issues on a semiannual basis that required database rebuilds and tech support. This was in addition to certain usability issues (like getting constant errors every time we needed to email bills to clients). We made the decision to find an alternative in early 2018. With the help of a consultant (Optiable), we were introduced to Soluno. We did our research and spoke with the Soluno team several times in early 2018 to make sure it was a good fit. In the late summer of 2018 we then decided to provide them a snapshot of out data from PCLaw and create a test account. This allowed us to put the software through its paces with our own data. Time entry, emailing fake bills, editing time entries, writing checks, reconciling accounts - you name it, we tried it. And since the folks from Soluno were former PCLaw guys, Soluno just felt comfortable to use. We decided to move forward and went live on 1/1/2019. The transition was smoother than I expected and the Soluno team was there every step of the way. We did have some hiccups in early 2019, but they were quick to address the issues. Overall, we like the product very much and are happy with the decision to migrate.

CONS

Some of the reporting we were used to in our old accounting package is not available. However, we are told that many of them are on the road map for future release. That said, the few missing reports are easily forgotten by all of the benefits of not having to manage the software and having the ability to access it anywhere.

Reason for choosing Soluno

See above

Reasons for switching to Soluno

See above

Ben

Law Practice, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Exceptional product

We are finally running our back office and front office software in a piece that is intuitive and easy to learn. This saves us a lot of time and effort in operating it compared with what we used to have to do. We no longer have to pull our hair to try to do get some necessary report or run some necessary function in the software and everything is straightforward. I am really glad that we ended up with this product.

PROS

This product is exceptional in that (i) it is very easy to use and (ii) it combines the back-office accounting and the front office so it is comprehensive and fulsome. This is why this product stands out above all others. The ease of use and the fact that it contains all back office accounting, plus the exceptional customer support from the provider, simply make this product exceptional. I should also note that the support in migrating our data from the previous software has been exceptional as well.

CONS

There are always features that can be added and I noticed that they improved the User Interface recently.

Reason for choosing Soluno

It integrates back office and front office, it is cloud-based (which was important for us), it is easy and straightforward to use, and it has a small dedicated team that provides exceptional and very timely support with no delays whatsoever. I cannot speak highly enough about this product.

Reasons for switching to Soluno

For a small firm like ours, the previous software was far too complex, involved and cumbersome for us to easily use.

Brisia

Law Practice, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed November 2023

Senior Bookkeeper

It has been 50/50 - The daily use is friendly, however the functionality for more specific features is restricted. For instance, GST and PST reports needs to be closed monthly, if anything needs adjustment or correction the remittance period needs to be re-opened. I would prefer to close remittances when year end finalizes rather than monthly.

PROS

It has features that are easy to hand with.

CONS

The restrictions for users are not customizable.

Reasons for switching to Soluno

It was partners decision to move to a base cloud software.

Grace

Law Practice, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

Great software, great support- what more could you ask for?

Our overall experience has been wonderful. They took a very stressful event of having to merge two different systems and made it as smooth as possible. I would definitely recommend this software to anyone looking for a change. Very modern, constantly updating and fixing things, fantastic customer support, what more could you ask for!

PROS

I like that this software is very easy to use and navigate. All the icons are pretty self-explanatory. I think was blows me away the most is their customer service/support. We had two firms merging that used two different programs and they spent countless hours making sure everything converted well. Huge shout out to [SENSITIVE CONTENT HIDDEN] who is still to this day just a quick phone call away to help us with any question big or small. They really care about their product and their customers.

CONS

Nothing I dislike about this software. They take every suggestion and add it to their list of things to update and improve. A couple things we are hopeful to see implemented is the integration of credit card processing within Soluno; adding the ability to incur interest on files; and automating the transfer of trust funds to fees incurred at the end of the month.

Reasons for switching to Soluno

We made the switch from PCLaw and TimeSlips. We moved from PCLaw as the program was very outdated. Every time there was an update you would have to pay for new licenses. Timeslips does not offer as much and needed to be combined with Quickbooks which duplicated a lot of efforts.

Vendor Response

Hi Grace - we are so appreciative of this review. Transitioning between software can be tricky and we're so happy to hear that our team helped to make that a smooth experience! Also, our credit card processing integrations are coming soon - we hope your firm will love it.

Replied January 2020

Sheryl

Law Practice, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2019

Great Software and Awesome Customer Service!

We previously used PCLaw and decided to make a change mostly because we had software problems that wouldn't be addressed nor fixed by the company but also we made a company decision to move to cloud-based software. The transition to Soluno was easy. The software was similar in function to what we were used to because representative were involved with PCLaw previously. That made it an easier transition for our employees. They continue to be extremely responsive to our suggestions for enhancements to the software.

PROS

This software is very user friendly and the tech support is very quick to respond and fix any issue we may encounter. They keep improving and adding new features regularly. Their team also explains things in understandable terminology and not "industry" language - very helpful!

CONS

There are some integrations (ie: credit card payments and payroll GL importing) that aren't available but I am assured that they are on the list for future improvements to the software. A printable user manual and basic (for new users) and advanced (for existing users) training videos would also be helpful.

Reason for choosing Soluno

We made a company decision to move to cloud-based software and Soluno was similar in function to what we were used. Their team was also extremely responsive to our concerns and questions, before and after implementation. They continue to be an amazing company to work with!

Reasons for switching to Soluno

LexisNexis wasn't putting effort into fixing their product. We would discuss our continued problems with PCLaw which lasted several years with LN management and technical team but wouldn't get any resolution. In fact, they started to cut tech support staff making it more and more difficult to get issues fixed.