Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
4.5 / 5
Functionality
4.5 / 5
Pros
"It was easy to use, i likes the emailed statements after each closing day. it had a great work flow to it "
"I use this product for the squarespace website and it's so easy to use! It gives me all my sales information and it's very clear when I'll get paid out. "
"This has been such a great software to use to collect all the payments from our customers. It is easy and reliable, and very transparent. "
Cons
"Only downside is they take a transaction fee however it's really not that much so it's no big deal. Great asset for my website "
"Less advanced features than some subscription management platforms, but then much much lower costs too."
"I really can't think of a single gripe I have with Stripe. "
Stripe Billing Reviews
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December 2019

Matthew from Atlas Internet Marketing LLC
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Perfect for one time payments and recurring
Very satisfied. Definitely great for when you are starting out and even with an established business.
Pros
I like that I can use it directly as well as integrate it with my own point of sale system. I used to have to pay for a software that could do both one time payments and automatic recurring subscriptions but this beat them out. I work mostly from my computer and its easy to get into and if I can't remember how to do one functions I can easily get what I need from their support forums or support chat.
Cons
Only thing this won't do is notify me if a payment doesn't go through, but there is a quick fix for that. I just use zapier and now I receive an email notification if that happens. Oh and I had a chargeback once I'd like to see an option to upload multiple documents for disputes not just one. I get that there is only so much file size available in messages plus my contract took care of that issue.
Reasons for Choosing Stripe Billing
Better features in my opinion and how I operate.
Reasons for Switching to Stripe Billing
Cost. There are a few more features in Zoho that came out recently that I would use but I am trying to keep my overhead as low as possible right now.
September 2020
adonay from Geckode LLC
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Functionality
5.0
September 2020
The best payment gateway
Mostly great, like I said, the learning curve isn't the shortest, but as they have lots of options (that, after going through that learning curve you'll find they're needed in order to give your customers the best options and support) you'll be able to offer a great service for your clients, no need to get in trouble with clients because of the payment gateway.
Pros
They take privacy in a very serious way. And they know their product is used mostly by developers, so their site has plenty of support, examples forums and every kind of resource that makes it easier for developers to implement payments on any platform. Also, they have options to manage clients and subscriptions that can be billed for in a fixed period of time, give them free trials, etc. Their commissions aren't the cheapest, but I consider they aren't also very expensive. Another thing that we liked is that they keep developing their offer, like accepting payments via convenience stores (currently in beta while i'm writing this review)
Cons
It has a big learning curve. At first it's difficult to get familiar with all the concepts they use for their different parts of the process, I wasn't able to find a simple tutorial on their site (found some in external sites).
Reasons for Choosing Stripe Billing
Because the registration process was pretty straight forward. We're still considering openpay since it give the options to charge clients and differ they payment on several monthly payments, but it's hard to register a client and go live with them. With Stripe, they asked for lots of data about the user, but, as soon as they're provided, you're ready to go live.
February 2021
Kevin from Feedly
Company Size: 11-50 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
February 2021
Stripe is wonderful!
We're using it to collect and refund payments from customers. It's been great!!!!
Pros
Stripe makes it really easy to help customers out with any issue they may have related to billing issues.
Cons
Nothing! The recent redesign is really smooth and nice. It doesn't leave anything to desire and everything is easy to find! It's great!
February 2019
Anonymous
Company Size: 11-50 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Functionality
3.0
February 2019
Difficult workfow
The customer support is not very helpful. My clients were not getting billed and he was not being able to pay. It took us weeks to resolve the issue, and the solution was to create a new invoice.
Pros
You can set up customers in the database and add subscription and the system tracks the payment flow.
Cons
The payment process fails many a time. The options that you are looking for cannot be found like a simple "delete".
September 2020
Anonymous
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2020
Simply the Best Subscription Management
Stripe Billing was easy to use overall, simple enough to deploy, and has a wonderful support portal and team to solve any other issues you have!
Pros
I used Stripe to manage Saas recurring billing with a few unique models, and it handled each of them after some integration work. It is a very product/business friendly tool that makes it easy to spin up new SKUs/products, discount dynamically, and analyze your sales. Stripe also integrates masterfully well with other reporting tools. I appreciated the work they put into automatically handling security and authentication as well, as it eased the burden on development.
Cons
Stripe can be hard to implement without at least some domain expertise on the team, and if your model is non-traditional. Doing things like highwater billing or multi-SKU billing on software utilization (seats vs. instances) can be a real challenge, and require coding on your side to roll up the right numbers. However, these are edge cases, and the core product works exactly as described.
Reasons for Choosing Stripe Billing
Comprehensive product, maturity, ease of integration
December 2020
Pam from Learn About Green LLC
Company Size: 1 employee
Industry: Construction
Review Source: Capterra
Ease-of-use
2.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
December 2020
Pretty much the service used by everyone for online courses
Difficult and time-consuming to figure out and set up. Took 2 days so far. I recommend that you use someone that already is set up with Stripe and does everything for you... Kajabi, Magento, etc. You will still have to set up the basic account, but hopefully these providers have step-by-step instructions specifically for their platform.
Pros
Excellent customer service, top notch! Detailed help (too difficult for me in most cases). Seems like the most reliable and security conscious, which is why I think all the course hosting platforms are using them.
Cons
They will process your customer's credit card, but you have to install a shopping cart. You can do this in multiple ways. I thought it was very very difficult to figure out which way is best. They have a shopping cart that has less features than competitors, and they also have another one that you have to be very technical to install. Stripe Checkout wouldn't install on my hosting provider for my website because their software is 7 years outdated. So I had to find someone else's checkout. No choice. Stripe has a list of checkout, carts, etc. But they are all mixed together. The one I chose from their list was not good, so I don't think they check them out very much.
Reasons for Choosing Stripe Billing
If everyone is using it, it must be the best. I think they are well known for reliability and security. I will be using them if I can find a shopping cart for them. So far, Zoho looks like the best shopping cart for me.
November 2020
Zeeshan from PureVPN
Company Size: 501-1,000 employees
Industry: Computer & Network Security
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
Stripe easy integration
We are running Stripe On-Site and Stripe billing in parallel. With Stripe on-site we have good conversion and complete control on recurring transactions we can charge the recurring and apply the discount on run time by running a simple cron whenever we want but with Stripe billing you loose that control and you have to modify the recurring from Stripe dashboard. However Stripe billing provides you better conversion.
Pros
We were using Stripe on-site which increased our conversion rate and had hold on recurring transactions but to compare the difference between on-site and Stripe Billing we integrated the Stripe billing and found that Stripe Billing increased our conversion than the previous Stripe on-site integration. Stripe billing provides built-in dunning management.
Cons
You loose the complete control of recurring transactions and have to use Stripe dashboard to update the recurring transactions.
October 2020
Anonymous
Company Size: 201-500 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
October 2020
Stripe
We use this software all day every day to collect payments, and issue refunds if needed. It is amazing!
Pros
This has been such a great software to use to collect all the payments from our customers. It is easy and reliable, and very transparent.
Cons
Honestly, we haven't found anything that we don't like about this software, it has worked well for us from day 1.
August 2020
Anonymous
Company Size: 1,001-5,000 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
August 2020
The standard for online payments
I've been very impressed by Stripe Billings offering and would recommend to others - it's really the standrd I feel.
Pros
I liked Stripe Bilings documentation and features the most. For documentation it's top notch, offing clear, easy to follow instructions and examples, really making an engineers life easier. The features Stripe Billing allows for are also industry standard and top notch.
Cons
Stripe does take a decent percentage of each transaction which can be hard to stomach, BUT in return you get a world class billing product, without having to worry about so many things yourself.
June 2020
Matt from HD Media
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
June 2020
Great product to do reoccurring payments
Pros
This software is great for setting up payment plans and reoccurring payments, it will collect payment and send the client an invoice
Cons
The only bit about this software that is frustrating is that it takes a while for the money to arrive in your bank.
July 2019

Khaled from ShopGo
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
July 2019
Review
Pros
Eas of use, and having a mobile app made it much easier to track payments
Cons
there are some features that need technical knowledge to be implemented, like: "Update billing info Form"
Reasons for Switching to Stripe Billing
Recurly was overpriced
June 2020

Jake from FAEM
Company Size: 2-10 employees
Industry: Events Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
June 2020
Great for MRR
Overall i'm happy with Stipe Billign and will continue to use it
Pros
We use this mainly for our MRR clients where we can set it up for the customer and forget it. Nice to not have to bill a customer every month.
Cons
I don't like that you cant pro-rate a month of service, this makes it difficult to keep billing dates consistent
October 2019
Anonymous
Company Size: 11-50 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
October 2019
Fantastic
it was convenient for running cards and it was fast
Pros
It was easy to use, i likes the emailed statements after each closing day. it had a great work flow to it
Cons
No cons really the support staff was great never a problem no wait time on the phone an always got the answer i needed
September 2019
Craig from Lawyer.com
Company Size: 11-50 employees
Industry: Legal Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
September 2019
The best way to collect subscription fees!
I used stripe to handle a high volume of daily subscription charges and could not be happier with my experience!
Pros
Stripe is the most reliable subscription billing service in the game. If you have lots of subscriptions that you need charged / processed, then make sure to use stripe because they will make your processes simple, customized, and most importantly secure
Cons
I do wish that, if and when a credit card does not process through because of human error entering info wrong, all the card would not disappear. This is likely a security measure, however would make the user experience better.
September 2019
Rachel from Financial Services
Company Size: 51-200 employees
Industry: Accounting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
September 2019
Stripe usage
Pros
We use Stripe billing everyday to process payments, and handle disputes.
Cons
One thing I do not like about this program is when it comes to our disputes. If we are to lose a dispute, we do not receive information as too why. It would be extremely helpful and beneficial to our company if we knew that information for future disputes etc.
December 2018
Andrea from Sundreya
Company Size: 1 employee
Industry: Arts and Crafts
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
Stripe billing review
Overall this product is a breeze to use! I get email notifications all the time if there is activity and I get payouts quickly and efficiently.
Pros
I use this product for the squarespace website and it's so easy to use! It gives me all my sales information and it's very clear when I'll get paid out.
Cons
Only downside is they take a transaction fee however it's really not that much so it's no big deal. Great asset for my website
October 2019
Caitlin from Rebirth of Venus
Company Size: 1 employee
Industry: Consumer Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
October 2019
Tricky to navigate interface but a better business option than PayPal
Pros
It is more reliable than PayPal for business use. I haven't had any account freezes yet (which had become an issue with PayPal).
Cons
The user experience could definitely use some work. The interface is a little tricky to navigate.
Reasons for Switching to Stripe Billing
PayPal froze my business account twice for no apparent reason and I could no longer rely on them for business transactions.
May 2019
Sarah from Subscription Catalyst
Company Size: 11-50 employees
Industry: Consumer Goods
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
3.0
May 2019
Mainly use it for disputes, and it makes the process simple
Stripe Billing is easy to use, as it is all mapped out for you
Pros
Responding to disputes is very simple, time-consuming but there isn't much that Stripe can do about that part
Cons
Having to download every conversation with a customer via PDF takes a lot of time
December 2019
Jeremy from Kinnek
Company Size: 11-50 employees
Industry: Internet
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
December 2019
Quality option for billing customers and collecting payment
I've had a very positive experience with all facets of Stripe billing from reliability and support to product improvements.
Pros
Very straightforward to setup and use. Support has been good and I'm impressed that they continue to add new features.
Cons
Can be a little cumbersome to manage and oversee billing for a lot of different clients. Could use some better tools to oversee things.
April 2021

Jack from The Hop Review
Company Size: 2-10 employees
Industry: Food & Beverages
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
2.0
Customer support
4.0
Functionality
3.0
April 2021
Stripe makes payment processing simplified
Overall, even with the higher processing fees, it's hard not to enjoy the ease of use and seamless integration offered by Stripe.
Pros
The integration of stripe within current software and accounts is a very enticing element and makes deployment much more seamless.
Cons
The transaction fees are far and away the biggest deterrent to using stripe with payment processing and billing.
February 2019

Neil from PPC Protect Limited
Company Size: 2-10 employees
Industry: Internet
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
February 2019
Easy to integrate, powerful features
Pros
Very easy to set up and a suite of powerful features.
Cons
Less advanced features than some subscription management platforms, but then much much lower costs too.
May 2020
Lokwatamoi from Dance with Loki
Company Size: 1 employee
Industry: Entertainment
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
Effective and safe way to accept payments
It has been an excellent experience and I would recommend it to other small business owners like myself.
Pros
I think that it is trustworthy and has a good reputation which is essential for accepting customer payments.
Cons
I always consider cost and features. I think that Stripe is a good combination of both. I have zero complaints.
August 2019

Matthew from Charlotte Counseling and Wellness
Company Size: 1 employee
Industry: Mental Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
August 2019
Set it and forget it
Pros
In my business, I have Stripe integrated with my scheduling software, so it basically runs in the background. And it's flawless.
Cons
I really can't think of a single gripe I have with Stripe.
December 2019
Anonymous
Company Size: 2-10 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
December 2019
Easiest, developer-friendly subscription solution
Stripe Billing powers our consumer subscription backend, and is an integral tool for us as we scale to more customers.
Pros
Stripe has been working on a solid subscription API for years, and their continued investment into Billing has been super helpful for us - we can easily set up a wide variety of one-time, recurring, and multi-plan subscriptions for our customers.
Cons
Very small nit, but when they first rolled out the product, pricing for existing customers was initially unclear, but the team immediately addressed that.
May 2019
Anonymous
Company Size: 2-10 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
1.0
Functionality
4.0
May 2019
Powerful but fiddly to use
A very positive new product from Stripe to enrichen the Stripe offering with a more robust subscriptions system
Pros
Nobody can argue the power of Stripe Billing. It provides a subscription management and recurring billing layer over the top of Stripe's already great payment system. Things like emails to the customer based on triggers are all included here but everything requires coding via the Stripe API.
Cons
I would have liked to see a higher order product from Stripe to offer a self service membership management panel on a similar vein to Stripe.JS It still requires considerable time investment to learn over and above the Stripe API and there are not so many examples around yet. Dealing with edge cases with subscription management can also be tricky and for now remains an unknown in Billing.
October 2020
koen from the vegan academy
Company Size: 1 employee
Industry: Health, Wellness and Fitness
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Functionality
4.0
October 2020
Great tool for online entrepreneurs
I have agreat overall experience with Stripe. It was so easy to set up and the costs are definitely worth it. So far I haven't found an online billing system doing a better job then Stripe. I personally like them much better then Paypal.
Pros
What I liked most about Stripe is that it is so easy to set up at no initial costs. You don't need a bank account and it is super easy to verify. I was very pleased to find out about this option to run online payments for my business
Cons
The percentage being taken from meach transfer is a pretty high amount, especially when you run a lot of payments in definitely adds up. On the other hand it also worth is, because it is super secure and always works for me.
January 2019
Sam from Kaathy
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
A must for SaaS start ups.
Amazing product for start ups who need recurring billing as there is no initial or monthly fee.
Pros
Free processing for up to $1 million Easily create multiple types of subscriptions Great analytics Easily integrated with accounting software and payment gateways
Cons
We have not had any problems as of this review to note.
January 2019
Erica from Keystone Therapy & Training Services
Company Size: 1 employee
Industry: Health, Wellness and Fitness
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
January 2019
Great for a Small Business!
Enjoy using the software and will continue to be a customer.
Pros
So easy to use and have your customers be charged without swiping or taking credit card info over and over!
Cons
Wish the fees were lower because as a small business every penny matters. Wish there was a different fee for small businesses.
December 2018
Anonymous
Company Size: 11-50 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
December 2018
Must-have payment processor
Pros
Exceptionally easy to use, great fees compared to competition
Cons
You cannot use Striped alone, but rather integrate with a third party to be able to bill your client. Havings said that there are so many integrations available that this does not really represent an issue
March 2019
Alessandro from Spotlime
Company Size: 11-50 employees
Industry: Entertainment
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
March 2019
Great payment tool
Pros
Convenient way to accept payments worldwide at a fraction of what requested by other platforms
Cons
No issues. Integration was smooth and Stripe never created any issue with payments
October 2019
Denise from VAMC
Company Size: 1 employee
Industry: Retail
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
2.0
Functionality
3.0
October 2019
Over my head experience
Pros
Didn't like it. Too technical for a novice user, like myself. It was not user friendly for me.
Cons
Very technical, too advanced for a novice user.
July 2019
Jeannette from Southern California Association of Nonprofit Housing
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
July 2019
Easy billing and tracking
Pros
Easy to process and set up what is needed for billing
Cons
Less intuitive than other options and some advanced customization beyond the scope of average user
September 2019
Anonymous
Company Size: 2-10 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
The best payment processor out there
Accepting payments is a breeze with Stripe. PCI compliance and 3DS2 / SCA is simply not an issue with Stripe
Pros
Stripe is just the best tool for accepting payments. Integration is super-easy, with powerful and well-documented API. Stripe is de-facto the standard when it comes to accepting payments online
Cons
Lack of support for PayPal payments is the only issue that we've seen. Apart from that, Stripe is super-reliable and very developer-friendly
September 2019

Frank from Warrendale Detroit Blog
Company Size: 1 employee
Industry: Online Media
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
September 2019
Best option out there
Pros
Everything. I like everything about it. It's the simplest way of getting paid.
Cons
Too many people insist on using one of the other options.
November 2020
Miguel from Ramos Auto Detailing
Company Size: 1 employee
Industry: Automotive
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
Stripe Review for Auto Detailers
Pros
It is super easy to get running and use. It has tutorials and forums to help you understand and a great layout which makes everything super accessible.
Cons
I have not found any cons. It is a great software.