All Time Tracker Reviews

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Lauren

11 - 50 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed March 2022

Doesn't Just Track Time - It Saves It!

User Profile

Martin

Verified reviewer

Information Technology and Services, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Expenses and Invoices are better tracked by Time Tracker.

All of our invoices, receivable payments and our expenses can easily manage without ant effort. It also allow me to create and make the best templates of expenses and recurrent invoices with also manage them properly. I can better track the time of billing and expenses and then receive the payments online. The invoices options and billing designs are so flexible by Time Tracker.

PROS

With the help of Time Tracker software, it is so easy for us to better manage all of our invoices by tracking the time billing and to create the customize invoices to get the payment transaction online in faster manner. It is a fully accounting and invoices software because it automatically manage our bank accounts and bank balance sheets assets. We are also able to send all of our invoices with payments to our customers. By Time Tracker, the scheduling of our payments with invoices and expenses are so great because we have a lot of controls about the information of our invoices. So, it is very easy to set up our operations, sales and inventory payments by this efficient software. The dashboards features really told me about my accounts conditions with excellent invoices and billing. If you receive your payment and send within a second, then you must need Time Tracker software.

CONS

The main drawback of Time Tracker software is that it does not have the ability to remind about the pending payments, sending invoices and receiving payments. It also does not provide the records of all the previous payments, contacts and store invoices but it has the ability to store the customer information for upcoming invoices, payments and accounts schedules.

Brian

Hospitality, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2023

A Well rounded Time tracking and Invoicing software

Overall it has been a very successful product and has handled our needs quite well.

PROS

Time tracking and being able to tie the time entries to a specific client and project is crucial in our business as an IT support and web-design company. Then add in Invoicing and it allows me to have reduced the time it takes to produce payroll reports and monthly invoicing

CONS

The inability for us to customise reports beyond the options currently presented.

Reason for choosing Time Tracker

Timers to track time spent and the easier tieing of those entries to invoicing

Reasons for switching to Time Tracker

Very time consuming to get the invoices ready as our primary billable is the time taken for fixes and to build a new website etc.

Goerge

Construction, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Time Tracker: The Best Time Tracking Solution

PROS

Time Tracker is a reliable time tracking tool that has easy to implement features. Time Tracker is highly reliable.

CONS

I have no problem with the features of Time Tracker. Time Tracker is highly reliable.

Benjamin

Information Technology and Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

5

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed February 2021

Used TimeTracker of a year but then switched away

TimeTracker was an adequate product for the year we used it but was ultimately insufficient for our company's needs.

PROS

TimeTracker was one of the few products on the market that actually fit our needs as a software consulting firm. Most importantly, it allowed tracking time entries against a two-tiered hierarchy of clients and projects and allowed free-text descriptions of time entries. We had been using spreadsheets previously and this was a substantial upgrade for us. Other nice features: * Ability to mark entries as billable and not billable * Ability for at least some users to be able to view and edit other users timesheets * Ability to mark projects as done, thus preventing people from billing more to them

CONS

Ultimately, we decided to move away from TimeTracker after using it for a year because of three big faults: 1. Incomplete API coverage. The TimeTracker API only exposed some of the data available in the system, and didn't allow for all types of modification. For example, you cannot retrieve a client's billing details via API nor can you edit a time entry. This is severely limiting in the addons that can be built to work with the product. 2. Inability to track/lock billed time entries. While this functionality is technically available as part of the invoicing features, the only way to use it is by generating an invoice. TimeTracker's invoice functionality did not meet our needs and the inability to track which time entries were and were not billed was a massive administrative headache for us. 3. Slow and occasionally buggy interface. A number of pages on the website load slowly. It can take a lot of clicks to do time entry or edit time entries. And there are obnoxious bugs in primary workflows. For example, when changing the project of a time entry, the activity filed gets cleared as well and a popup box must be cleared before you can proceed. As another example, when removing time entries from particular days, deleting the number of hours is not sufficient to clear the time entry.

Anonymous

11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2024

Time trackers are flexible and Increase Productivity

Additional Time trackers can also help with setting realistic objectives, finding productivity patterns, and honing time management techniques. They provide a data-driven method for figuring out where time is spent, which enables improved decision-making and workflow optimization

PROS

Time trackers are flexible instruments for managing and keeping track of time allotment. They can be used for project management, teamwork, individual productivity, and even hourly charging of clients. The ultimate objective is to increase productivity and learn more about how people spend their time.

CONS

Billing, project monitoring, and productivity management are three frequent uses for time trackers. It assists people or organizations in keeping track of and making the most use of the time spent on jobs, projects, or activities.

Youngsook

Financial Services, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2023

My Time Tracker Review

Its user-friendly interface, reporting capabilities, and seamless integration make it a valuable tool for businesses and individuals alike.

PROS

Time Tracker has such an user-friendly interface. Im personally using it for its time track features mostly. But also its robust reporting tools enable users to view their time usage, set project budgets, and export data in various formats. The mobile app also so smooth.

CONS

Some of our coworkers has found it complex to navigate, particularly when setting up integrations. Additionally, the app's limited integration options may make it less effective for businesses that rely on multiple tools for time management.

Reasons for switching to Time Tracker

The most important reason to swştch this tool is that its seamless integration with other tools.

Casey

Environmental Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2021

Really great soft wear in ease and convenience, but could be all inclusive

I have really enjoyed my overall experience with Time Tracker. At times, I do wish that company benefits were supported or provided with Time Tracker.

PROS

I really like that the software automatically alphabetize clients and projects. I also like the ease of use and navigation through weeks and days.

CONS

I wish that time tracker also provided information on PTO, benefits and other employee based features.

Reasons for switching to Time Tracker

We switched because of company sizing would better fit our needs compared to the price of Paychex.

Carla

Hospital & Health Care, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Time Tracker: A Great Tool that Has Brilliant Features

PROS

I like how effective this time tracking software has been. Time Tracker is reliable and simple to implement.

CONS

Time Tracker functions so well. Time Tracker has no defects.

mohan

Civic & Social Organization, 1 employee

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2024

Time tracking

PROS

When set up, simple to utilize; extraordinary for different clients who are in different areas; client care is awesome.

CONS

It extremely simple to utilize and furthermore fast update Justification for Picking TIME TRACKER Since it truly assists with doing your things quick even, in actuality

Gretchen

Food & Beverages, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Works wonders

I will definitely continue to use this at my company

PROS

Keeps everything organized and is easy to understand

CONS

Graphics could be more up-to-date but other than that, works wonderfully

Arielle

Financial Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Owl Bookkeeping Time Tracker Review

Overall we have had a great experience with Time Tracker. It offers everything we need to run our business smoothly and keep our team and clients happy. It has been an integral part of our process as far as time tracking and invoicing.

PROS

We love this software because it helps is really capture time spent on a client. We used to struggle with people rounding their time up which was not an accurate representation of time spent on that client. Clients would get upset, understandably, and now we have been able to bill them the correct time spent on their account.

CONS

The only thing I can think of that I don't like about this software is that sometimes even though something is set to be non-billable, the billable box will still be checked off. Other than that, it has been a wonderful software for my company.

Reason for choosing Time Tracker

It offered everything we were looking for. Location tracking for attendance, syncing capability with QuickBooks Online and the time clock function.

Reasons for switching to Time Tracker

QuickBooks Time was just not as robust as we would have liked it to be. It didn't have an accurate clock in and clock out feature.

Claire

Online Media, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2023

Easy and Effective Time Tracking with Time Tracker

Overall, Time Tracker is an excellent time tracking software. It is simple to use and provides a lot of useful features. It makes it easy to keep track of time and manage projects.

PROS

Time Tracker is an incredibly user-friendly and intuitive time tracking software. It is so easy to use and makes tracking time for projects a breeze. It also provides lots of useful features, like setting milestones and tracking progress.

CONS

The only downside to Time Tracker is that it doesn't offer any integrations with other software. This can be a bit inconvenient if you need to combine data from different sources.

Reasons for switching to Time Tracker

Time Tracker is a great choice for time tracking compared to other software. It is much easier to use and provides more features than its competitors. It is also more affordable and offers more customization options.

Michael

Media Production, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2023

Great, Inexpensive way to connect to QuickBooks

An inexpensive way to accurately track your billable time and quickly get that info into Quickbooks.

PROS

We use Time Tracker in our video production company to track billable hours for all invoicing. This includes editing time, purchasing stock footage, equipment rentals, shoots, etc. All of this information needs to be accurately conveyed to Quickbooks in order for us to bill our clients appropriately.

CONS

Being a web-based product, there are sometimes when the software is down and you can't access the time tracker. This can cause us to lose track of billable time.

Reasons for switching to Time Tracker

They stopped supporting their own time-tracking software.

Irene

Design, 1 employee

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed December 2021

Time Tracker review

Time Tracker was a good option for me as a freelancer. I used it for a while since it was the tracker my client at the time favored and had no real issues when working with it. I did not stick to it mainly because as a freelance I adapt to the needs and preferences of every client and not all of my projects require a tool as rich-featured as this one, but other than that had no issues with it.

PROS

- Easy to use, takes no time to get started. - Does not require training. - You can track time for different projects and clients. - Dashboards are clear and useful. - Helps to know how much time is spent on each project and client. - Clients can easily see how time was spent and what are you charging for. - Automatically saves time entries. - Helps to see which tasks take longer, evaluate productivity and performance. - Can be used in multiple devices. - Allows to easily correct errors. - You can download the app or use the web app.

CONS

- Did not love the UI. The design could be improved. - Several features I did not understand nor use. - It is not complicated to learn how to use, but some things could still be simplified.

Reasons for switching to Time Tracker

The client had a specific request for the team to use this tracker for the time we were working with them and their project.

Jeff

Computer Software, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed January 2023

Time Tracker and use with Quickbooks accounting integration

Very good and steady. Not a lot of problems over the years. It just works which is good. Convenient to setting up users with 'allowed' billing client accounts by using user permissions. It would cause us a major disruption if it were to have issues, or a break in usage, as we have become reliant on its good features and straightforward use.

PROS

Time Tracker is setup to be very convenient for Quickbooks users. It tracks employee time on a weekly basis for us, and has the Customers, Projects, and client class categories already loaded so the employees can put their time to each client. Then it integrates back, so that once a month or so, I as the administrator can update my Quickbooks through the web connection to get all employee time loaded back into Quickbooks. Very Very convenient, and has been rock solid over many years and even Quickbooks updates/new versions.

CONS

A little tricky to setup initially, needed help from the support group. 2 things - one, it was initially connected by a different means (more manual), but then shifted to the Quickbooks Web Connect means, and that has been good. The user for the Admin also had to be different (at least initially) that users entering time, and that created some angst. So when I set it up, my login was NOT my company email. Then its a little hard to reset that - and I don't really want to at this point. So it remains a little odd that it is using my personal email as the account owner/admin :)

Reason for choosing Time Tracker

This came recommended from Quickbooks, and the other electronic programs out there were not offering as integrated a system to Quickbooks. Even our payroll company has its own Flex timesheet entry application, but it does not easily integrate with Quickbookos. That is the best and most useful feature for me.

Reasons for switching to Time Tracker

The QB timer was slow and tedious because it was a manual time sheet process. Each employee tracked their own time using the Timer program. They needed to install the Timer app, and then had to Export their time sheet, and send it to me via email. Then I had to Import the timesheet (Excel format) into Quickbooks. Lucky I only had 5-10 employees. As the number of employees got to 10 it was extremely time consuiming and wasteful.

Arthur

Law Practice, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed October 2018

Good Product and concept WHEN it works but POOR Customer service when it doesnt!

If I cant create invoices then it is useless to me. Fix your software and get appropriate support.

PROS

The software is good for time tracking and then it syncs with Xero so that I do not have to do any double entries. I am a single freelance user and it saves me time WHEN it works. When there are issues, and there will be, trying to fix them is time consuming. Customer service is practically non existent.

CONS

Poor customer support - When there are issues, and there will be, trying to fix them is time-consuming. I am currently on hold to the telephone support and have been for 23 minutes now. I have been called one (yes 1) in the queue for all that time. Seems they have no one on the support desk to actually take the phone call. Also waiting for the online support person to answer my question for the last 20 minutes as well. Trying to create an invoice for a client. Have over $1,500 in work to bill out but the create invoice function seems to only be picking up the last two entries and wants to create an invoice for only $39. Can't figure out why. All the entries are approved and fall within the selected date range. Last time I tried to an create invoice I had the same issue and support couldn't figure out why and just created the invoice for me but never fixed the issue. Guess what, the very next invoice I tried to create I have the same issue. Now its been 30 minutes and still on hold. Also, the online chat function disconnected "because it was idle for too long" while I waited patiently for a representative to respond. The representatives are probably overworked and handling too many issues at once I suspect.

Vendor Response

Hello Arthur. Thank you for leaving your feedback here on Capterra. I apologize for the lack of proper customer support. We are better than that and there is no excuse. We are available Monday through Friday, beginning at 10am. Feel free to contact me directly at 800-851-0992 Ext 108 .

Replied October 2018

Samantha

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2018

We have had great success using this software. Easy to use, provides great, basic features.

Ability to work remotely

PROS

This software, while not as fast as working in QB, we have a lot of information at our disposal when not working from the office (where we use QB desktop). This has really been key in being able to have one person enter time, run reports, etc. when someone else is using the company file or if we are working remotely. The customer support team is FANTASTIC. We have an issue when we first set up our account and they were amazingly helpful. Informative, but not requiring us to do all the work to fix the problem. It took probably a couple of days, but really was a smooth experience. They are also responsive when we have quick, short questions. They make the overall experience nearly painless when dealing with technical issues.

CONS

The software is slightly slower than QB, which makes sense. One of the bigger frustrations is the inability to change items after they have been approved. We can change them in QB, but they'll never update in ebility. We have to do this a fair amount due to how we handle some of our prospective clients before they become a job. It makes the reporting feature less accurate. Other than that, there are a few features in QB that are not offered here, but that is not a major deal. Showing what items have been billed vs. not billed. The report window/feature could also be streamlined a bit more. It's a little clunky, but overall not bad. This is all of course based on our use.

Patrick

Information Technology and Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

FUNCTIONALITY

3

Reviewed January 2021

Simple time tracking with a few power-user shortcomings

While the hour entry interface isn't perfect for power users who want to tab through fields quickly & efficiently, it's as good as if not better than competitors. This is more than made up for by the features & ease of use of the product and its price.

PROS

Time Tracker is dead simple to setup and use for tracking time. Works great for consultants and contractors keeping track of time worked for multiple customers. Reports are simple to execute and offer a reasonable variety of types.

CONS

It is difficult to navigate the hours input screen with a keyboard, i.e., tab between fields. It requires use of the mouse for optimum navigation. This is time consuming for power users making bulk entries.

Reason for choosing Time Tracker

price, simplicity

Reasons for switching to Time Tracker

Time Tracker integrates perfectly with quickbooks online and our other reporting systems.

User Profile

Teri

Verified reviewer

Design

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed July 2018

it's glitchy, but it's easy for my employees to use

I have less data entry work to do because my employees are responsible to enter their time sheets. We used to have hand-written time reports that I had to enter into Quickbooks daily. No more!

PROS

my staff often works on the same projects over the span of several weeks. the ability to copy their previous time sheet and then make amendments as needed is a real time saver for them and makes them more likely to get their time in by deadline with very little follow-up (prodding) from me.

CONS

Any changes that I make to the timesheets do not sync back to the cloud; client jobs that are closed still show up on the app that my employees see and that confuses them

Vendor Response

Hi Teri! Thanks for the great review. We really appreciate your feedback, as we are always trying to make improvements to our product. Please feel free to check out our new and improved mobile app: IOS: https://itunes.apple.com/us/app/ebillity-time-tracker-for/id468586078?ls=1&mt=8 Andriod: https://play.google.com/store/apps/details?id=com.cg.android.ebillitytimetracker Please feel free to reach out to our support team at support@ebillity.com or call us at (800) 851-0992 for free support regarding this issue or anything else that you have questions about. We would love to help! -Alex from eBillity

Replied August 2018

Kris

Mechanical or Industrial Engineering, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2023

Time Tracker a good product for a small company

Not using paper time sheets and having to manually input that information into Quick Books is an enormous time saver and ensures greater accuracy.

PROS

it replaced very cumbersome paper time sheets with a product that connects to our accounting system and allows us to easily create payroll and invoices within that accounting system. The customer service is responsive and knowledgeable.

CONS

One feature that seems to have broken in the last year is the connection to Quick Books. It now has to be manually enabled every time we need to connect them. We don't know if this is an issue with Time Tracker or Quick Books, but given our terrible issues with QBs for over a year now, we suspect it might be on their end. Also, the new template does not allow for good PDF printing - I have to change it to "classic" to save the time sheets as PDFs for our files.

Reason for choosing Time Tracker

I looked at a couple and they were not only more expensive, but seemed more complex. Time Tracker suits our small company well.

Nathan

Civil Engineering, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2018

Simple & Straighforward

Overall, I have had a great experience with Time Tracker. It's simple, and easy to learn. Adding new project names and numbers is fast. Exporting useful and detailed reports is great. I have had a good experience overall with the software.

PROS

I like the simplicity of it. Everything is organized neatly in rows. It is a very straightforward layout and it's easy to learn. I am able to quickly train new hires in the use of the system and there are rarely any follow-up questions on how to use the software. That makes my life easier as a manager. I also love the report generation feature. We do a lot of field reports, and those are sent to the client separately from the billing process. I love being able to export a comprehensive report of what has been billed and comparing it against the reports that have been distributed. That makes staying organized a lot easier for me.

CONS

I took an overseas trip and only had access to the software through the app on my phone. I found it very tedious to make entries through the app. I have employees who work in the field and who could theoretically save themselves office time if they entered their billable time directly from the jobsite. However, they have struggled through the process of using the app while on the go also, and have resorted to recording their time in their field books and then doing a bulk download from a desktop setup. That process is working, but it is not idea.

Vendor Response

Hello Nathan. Thank you for using Time Tracker by eBillity! We greatly appreciate your time and business in using our product. The feedback you have provided is greatly appreciated as we continuing to improve our product. If you have any comments, questions, or concerns, please give us a call at 800-851-0992 at your earliest convenience. Thanks again!

Replied December 2018

Trian

Verified reviewer

Food & Beverages, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2022

Time tracker for everyone

PROS

Has assisted us with overseeing following our representatives time consistently this beyond couple of months. A decent device could auto at any point track and physically input time so it's most straightforward for workers for hire and representatives to make some exact memories table. I love the way that everything is refreshed on the web, continuously. Very easy to use, and numerous choices to assist with setting it up the manner in which you would like for your business needs.

CONS

I figure the connection point overall might have been more current, essentially when we utilized it. We wound up changing to another apparatus ultimately. Adds something else to your day to day things to check, yet toward the end it's useful. I believe having this tools is great.

Michele

Medical Devices, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2018

I am the accountant and find it does everything I need, we utilize it fully

I think the product is working very effectively for us. I would not change anything!

PROS

I love how it integrates with QB so easliy, love how it brings over complex transactions such as customers and jobs, service items, payroll items, class tracking, etc. I also love the chat function and have had nothing but excellent service!

CONS

that some of my employees find that the mobile app does not work that efficiently. in the past (not recently) have had syncing errors which caused delays.

Vendor Response

Hi Michele! Thanks for the honest review. We really appreciate your feedback, as we are always trying to make improvements to our product. Please feel free to check out our new and improved mobile app: IOS: https://itunes.apple.com/us/app/ebillity-time-tracker-for/id468586078?ls=1&mt=8 Andriod: https://play.google.com/store/apps/details?id=com.cg.android.ebillitytimetracker Please feel free to reach out to our support team at support@ebillity.com or call us at (800) 851-0992 for free support regarding this issue or anything else that you have questions about. We would love to help! -Alex from eBillity

Replied August 2018

Zuzana

Airlines/Aviation, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed February 2023

Has the right features but it's expensive and app is glitchy

For some of your customers a sales person is not needed. It was nice to get someone contacting me but some applications are more simple. I just need my employes to clock in and clock out, to approve the timesheet and import to Quicbooks. In my opinion $60/month for 4 employees for these features is too much.

PROS

Integration with Quickbooks is the main reason I use the software. The mobile app for my employees to track time.

CONS

I have used previous early versions of this software for years and came back to it when I needed it. But, for what I need there are a lot of unused features that are challenging to opt out of but regardless I pay for. There should be less expensive version without the extra features that I don't need in my current application, reimbursing, invoicing, customer selection, etc. (These are needed when tracking lawyer time, but not in my manufacturing setup). Setup would be easier to navigate and perhaps the app would be less robust and glitchy. I frequently deal with employees having issues with the app. Freezing up, needing re-install or amending incorrect entries because of the glitches. This costs me my time and their time. This is the reason that I am looking for an alternate solution, and when it presents itself I will likely switch.

Reasons for switching to Time Tracker

Quickbooks integration

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