All TravelBank Reviews
1-25 of 225 Reviews
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Lyle
Verified reviewer
Computer Games
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Awesome modern app that's easy to setup!
Simple travel bookings and budgeting in a clean, clutter-free interface. All enterprise software should be like this.
Penny
Government Relations, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2023
Excellent receipt tracking
Our account rep has been fantastic in addressing concerns, questions, and issues. I feel this company is growing and making continual improvements.
PROSThe mobile app makes uploading receipts a breeze…..open app, snap pic, go. For the 50 - 60 users in the field during the busy season this time saving app benefits both the user and management. Within the software, customization allowed for company specific coding which then produced the required report needed for import into the company’s accounting program.
CONSThe lack of automatic report integration into Quickbooks, via the Right Networks Remote Desktop, makes importing TB reports cumbersome. On line customer service needs improvement. 24/7 chat would be beneficial over an 8-5 Monday thru Friday service. Giving an automated chat response of ‘we’ll respond within a couple of hours’ does not bode well when time is critical.
Reasons for switching to TravelBank
Cost, and the fact that every user was not required to have a company email address (which had added to the overall cost).
Steve
Banking, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2021
Cons
Somehow my email was changed and I lost reports. Now I have several reports saved that company hasn’t received
PROSNone. Don’t like this software. Not easy to use
CONSStill have to fill out info even after taking pic of receipts
Tyrie
Oil & Energy, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
TravelBank is Easy to Use
I know that when the people I support give me receipts to expense, that the process is going to be quick and easy.
PROSI like that it is very easy to input the required information for each expense. Merchant, date, amount, category. You can add your receipt easily by dragging and dropping it in the location, or uploading the file. There is a description box, so clarifications can be made for each expense. You are even able to choose if the expense is billable to a customer.
CONSThere isn't anything that I dislike about TravelBank. It really is very straightforward to use.
Danny
Telecommunications, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Expense Report Generator
I emailed a question and had a response within a few hours.
PROSFirst, The ability to quickly take a photo of the receipt and later fill in the details when I have time. Second the ability to sync my credit card to the software, and third, I don't travel often but I do like the ability to be able to do all purchase and planning via this software.
CONSI've been using the software for a week and only added a few entries, so far I've had a seamless experience, As of now I haven't found any cons
Reasons for switching to TravelBank
I find it unprofessional for a company (Expensify) to use its private, customer data base, as a political platform.
Vendor Response
Hi Danny, we're glad you're having a great experience thus far, and enjoying our receipt capture, credit card sync, and customer support! If you run into any questions down the road, don't hesitate to reach out to us for help.
Replied November 2020
luis
Airlines/Aviation, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Time saving
It helps with organization and time saving. It can be complicated at first, it gets easier as you use it.
PROSIt helps with organization and time saving.
CONSIt can be complicated at first, it gets easier as you use it.
Andrew
Verified reviewer
Food & Beverages, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
Help for busy companies
It's been great. I don't use it a lot because sometimes it's easier to go direct to the airline. But when I need to go somewhere that Southwest doesn't fly, it has all the airlines in one place along with hotels. Plus, I have a few travel challenges and human beings were wonderful to deal with..
PROSI like having a hybrid between a quick, easy, and in-expensive on-line booking experience with the hand holding of an old-fashioned travel agency. If I need to change something, I can either call or email a real person who responds quickly. It's great hybrid system for people who get sick of deal with AI chat bots.
CONSIt's only air and hotel so other items like rental cars are not included. And, it's not as deep as what we'd expect from a on-line booking service.
Jose
Higher Education, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2024
Travel Bank
Easy to use, to upload information and documents.
CONSI really do not have any bad comment about it.
Pat
Verified reviewer
Computer Software, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Easy Flight/Hotel Booking
I've booked a few flights and hotels with TravelBank. Good experience so far, responsive customer support when I did hit an issue.
PROSWeb UI is up-to-date and user friendly Employees are rewarded for smart choices while companies save money
CONSNothing really to dislike, to be honest. Some of the instructions passed through from the hotel was unclear, but that wasn't TravelBank's fault.
Vendor Response
Hi Pat, thanks for the review and glad you're enjoying the rewards! If there is ever any confusion due to unclear instructions from the hotel, our customer support team is always on standby to help at support@travelbank.com.
Replied March 2019
Brody
Sports, 201-500 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed January 2024
Employee User of TravelBank
Ease of booking flights and hotels that abide by company travel policies
CONSI find that the platform is not always the most intuitive when it comes to make changes to reservations, or booking.
Amulya
Hospitality, 501-1,000 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
Amazing App for an amazing Price (free)
One word - "Amazing"
PROSThe ease and simplicity of the product is wonderful. The best part is that you can pull it up on the laptop and finish anything you started on your phone. The Customer service is impeccable. I don't know how you maintain that level of service with a free app. This is a great app and making it free to use, is wonderful. The developer has done a marvelous job.
CONSHonestly there are no Cons considering its free. I would though, definitely suggest some wishful items that can probably make this app extraordinary. 1. Have OCR recognition to catch receipts details. 2. Give user a full access to change anything in their profile, like Company name, company setup and other items. 3. Allow to change/add logo for the reports, with ability to extract as CSV file. Once again I am not classifying these as cons, but suggestions to build on current platform and make it truly an exceptional app.
Vendor Response
Wow what an awesome review! We're blushing. Glad you find it so easy to use and appreciate the customer service. We actually do employ OCR for receipt scanning and are working on updating the employee profile customization. Great suggestions!
Replied March 2019
Matthew
Airlines/Aviation, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Easy expense reporting
This app has saved me countless hours through its intuitive setup
PROSLove that it scans the receipt pic for as much info as possible. Also love that TB will send report straight to accounting or cfo
CONSWould like a little more control and the ability to add multiple expenses under one title. Also to change the expense report name
Jonathan
Logistics and Supply Chain, 501-1,000 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2019
Helpful, streamlined and the rewards are great!
Very intuitive and straight-forward. My preferred booking method is Google Flights and this was right up there in terms of bringing the information into a streamlined UI. It makes decision-making much simpler when booking.
CONSI flew Southwest, and the check-in process for Southwest is cutthroat. If you don't check in 24 hours at the dot, you get pretty lousy seating options. TravelBank didn't notify me of check-in until almost 10 minutes had passed since it opened up. This was long enough of a disparity that I got almost the very last boarding position. I set my own alarm for the return flight check-in to avoid this problem on the return flight. Check-in notification emails should go out exactly when it is time.
Richard
Pharmaceuticals, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Travel Bank
Its easy to review and approve operators expense reports.
CONSi have nothing bad to say about the software
Judit
Information Technology and Services, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
Easy and handy
I like it very much, it works just like many other famous sites
PROSIt just does why I use it for :) Easy to find my desired flights and booking as well simple.
CONSwhen flights are being shown and you select one, but for some reason you want to return to the findings it is not that handy.
Reasons for switching to TravelBank
we are using points for booking flights and mainly I book flights hereas well I can find everything just like on other sites
Jennifer
Medical Practice, 10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Home Health Travel
I enter my personal mileage once every other week or longer.
PROSIts easy to use and understand. I like that it lets you know right away if I put something in wrong.
CONSNothing, it is easy to use. The only thing I dont like is actually needing to use it. I enter my personal mileage but our work mileage is entered into Epic so this seems pointless to enter the personal mileage.
Jesus
Computer Software, 10,000+ employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Easy to use
Easy to use Prices seemed pretty much the same on airlines direct website I would negotiate with airline directly on offering discounts.
CONSPrices seemed pretty much the same on airlines direct website I would negotiate with airline directly on offering discounts.
Russell
Defense & Space, 201-500 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
From a former DTS user.
Overall my review is based as a user. My company dictates use and I'm happy for it. The system seems to be solid as it allows my company to make fast, accurate decisions thus leading to quick reimbursements.
PROSMost impactful is the ease to navigate and enter information. Timely and accurate entries lead to solid decision making and thus, fast reimbursements. This is a terrific system to use and so much better than others I have used in the past.
CONSI can't think of one to enter here so will try to leave blank.
Reasons for switching to TravelBank
I switched companies/employers.
Patricia
Hospital & Health Care, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Standard Good review
Happy to get money in my bank account.
PROSIt's easy to use and calculate. I like the software a lot.
CONSThere is nothing wrong with the software that I dislike.
Carrie
Hospital & Health Care, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Love this program!
Very easy to use and understand. Clear and concise.
CONSThere are no cons. I like this software .
DJ
Automotive, 201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2021
Great change
Coming from Concur, TravelBank's mobile app saves me and my team hours per month in expense reports due to easy of use and intuitiveness.
CONSGreat to open and use. Hard to find or understand advanced capabilities. I feel like I'm likely not getting all that I could out of the app.
Reasons for switching to TravelBank
HR decision.
Lj
Oil & Energy, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Star Tech Marine
We love it, it is use weekly.
PROSAbility to take a picture of the receipts and the fact I can adjust the price per mile.
CONSIt was a little difficult to find how to change the price per mile at first.
Jacob
Fund-Raising, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2023
Sexton Review of TB
Extremely simple and functional for the user and administrator.
PROSUtilization of mobile app, and overall functionality.
CONSI currently haven't run into any concerns or cons with this product.
Debbie
Hospital & Health Care, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Home care mileage review
Great
PROSEase of use and notification of receipt and when it is approved
CONSI enter my miles every 2 weeks and it wants me to enter every single patient visit
Reasons for switching to TravelBank
My company did
Marie
Education Management, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2023
I enjoy using this app
It works for me because it easy and when it comes to technical thing I like easy
PROSIt's easy and efficient and user friendly
CONSsometimes there are small glitches but not to often