--- title: "CRM Analytics Software Reviews, Demo & Pricing - 2026" description: "Review of CRM Analytics Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/accounting/wave-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Reporting Software](https://www.softwareadvice.com/reporting-tools/) / CRM Analytics Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/6441-Salesforce-Analytics-Cloud/reviews/)[Alternatives](https://www.softwareadvice.com/product/6441-Salesforce-Analytics-Cloud/alternatives/) # CRM Analytics Review From $70/year Free trial 1 plan Wondering if CRM Analytics is right for your organization? Our Reporting Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview CRM Analytics 4.3 [(80)](https://www.softwareadvice.com/product/6441-Salesforce-Analytics-Cloud/reviews/) Pricing Starting at $70.00 per user per year ### About CRM Analytics Salesforce Analytics Cloud, also known as Wave Analytics, is a cloud-based business intelligence (BI) system that provides an interactive platform to access and share business trends. The software provides data insights and helps to uncover new business opportunities. Analytics Cloud allows businesses to analyze critical sales and service specific data, generate business-relevant insights and make reformed decisions. The application seamlessly integrates with other Salesforce products such as Salesforce CRM, to share contact information and data insights across applications. The solution offers a contextual dashboard from where employees and partners can view data insights. The dashboard can also be used to track and monitor critical business metrics and KPIs. Users can auto-generate slides and presentation with data visuals and key points using one-click storytelling feature. Salesforce Analytics Cloud is a mobile compatible application that can be accessed on both Android and iOS devices. The solution can be used by companies operating in multiple industries. Wondering if CRM Analytics is right for your organization? Our Reporting Software selection experts can help you in 15 minutes or less. ## CRM Analytics User Interface ## Popular CRM Analytics Alternatives Main Product CRM Analytics 4.3 [(80)](https://www.softwareadvice.com/product/6441-Salesforce-Analytics-Cloud/reviews/) Ratings Breakdown - 4.09Ease of use - 4.15Value for money - 4.13Customer support - 4.19Functionality Pricing Starting at $70.00 per year Get Price Alternative Product [Microsoft Power BI](https://www.softwareadvice.com/bi/microsoft-power-bi-profile/) 4.6 [(1888)](https://www.softwareadvice.com/bi/microsoft-power-bi-profile/reviews/) Ratings Breakdown - 4.13Ease of use - 4.41Value for money - 4.16Customer support - 4.49Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [Google Analytics 360](https://www.softwareadvice.com/bi/google-analytics-profile/) 4.7 [(8101)](https://www.softwareadvice.com/bi/google-analytics-profile/reviews/) Ratings Breakdown - 4.17Ease of use - 4.66Value for money - 4.15Customer support - 4.61Functionality Pricing Available upon request Get Price Alternative Product [Tableau](https://www.softwareadvice.com/bi/tableau-profile/) 4.6 [(2359)](https://www.softwareadvice.com/bi/tableau-profile/reviews/) Ratings Breakdown - 4.12Ease of use - 4.20Value for money - 4.24Customer support - 4.49Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Better Reports](https://www.softwareadvice.com/bi/better-reports-profile/) 4.9 [(174)](https://www.softwareadvice.com/bi/better-reports-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.85Value for money - 5.0Customer support - 4.83Functionality Pricing Starting at $19.90 per month Get Price Alternative Product [Quire](https://www.softwareadvice.com/product/437278-Quire/) 4.8 [(138)](https://www.softwareadvice.com/product/437278-Quire/reviews/) Ratings Breakdown - 4.72Ease of use - 4.55Value for money - 4.88Customer support - 4.61Functionality Pricing Available upon request Get Price ## CRM Analytics Pricing and Plans Starting price: $70.00 per year Free Trial Free Version Basic $70.00 per user, per year No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## CRM Analytics Features - Popular features found in Reporting Ad hoc Query Customizable Dashboard Dashboard Creation Data Import/Export Drag & Drop Forecasting Multiple Data Sources OLAP Performance Metrics Scheduled/Automated Reports Search/Filter - More features of CRM Analytics Access Controls/Permissions Activity Dashboard Ad hoc Reporting Alerts/Notifications API Association Discovery Bayesian Analysis Benchmarking Collaboration Tools Compliance Tracking Customizable Branding Customizable Templates Customization Dashboard Data Analysis Tools Data Blending Data Capture and Transfer Data Cleansing Data Clustering Data Connectors Data Discovery Data Management Data Mapping Data Visualization Data Warehousing File Storage Financial Reporting For Healthcare Functions/Calculations High Volume Processing Historical Reporting Key Performance Indicators KPI Monitoring Marketing Reports Metadata Management Mobile Dashboards Modeling & Simulation Monte Carlo Simulation Multivariate Analysis Natural Language Processing No-Code Predictive Analytics Private Dashboards Profitability Analysis Public Dashboards Publishing/Sharing Real-Time Analytics Real-Time Data Regression Analysis Relational Display Reporting/Analytics Reporting & Statistics Sales Reports Scorecards Self-service Analytics Self Service Data Preparation Single Page View Statistical Analysis Statistical Process Control Statistical Simulation Storytelling Strategic Planning Survival Analysis Templates Third-Party Integrations Time Series Analysis Trend Analysis Trend/Problem Indicators Visual Analytics Visual Discovery Widgets ## CRM Analytics Integrations Microsoft SQL Server Integration rated undefined from -1 review BigQuery Integration rated undefined from -1 review Snowflake Integration rated undefined from -1 review ## CRM Analytics User Reviews ## CRM Analytics customer ratings - Overall rating: 4.3/5 - Total reviews: 80 ### Rating distribution - 5 stars: 40 reviews (50%) - 4 stars: 32 reviews (40%) - 3 stars: 4 reviews (5%) - 2 stars: 2 reviews (3%) - 1 star: 2 reviews (3%) ### Secondary ratings - Ease of use: 4.1/5 - Value for money: 4.2/5 - Customer support: 4.1/5 - Functionality: 4.2/5 --- ### Analytics platform for everyone under one roof! - Overall rating: 4/5 - Reviewer: Nehal Y. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros 1. We are using it to create dashboard by integrating Salesforce CRM 2. We are also using SQAL and SQL queries to create dashboards 3. Salesforce Analytics Cloud - we call it Wave Analytics creates beautiful dashboards #### Cons 1. This is a web os platform so you will need internet connection to access it 2. Can expect more functionalities compared to other reporting tools i.e. integration with other data connectors --- ### Easy to use but has hurdles too - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Insurance - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Quite easy to use for the end user, could do with some improvements but is a good tool all in all #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros It helps out your data into a visual point which helps to track news business as well as existing quotes. It links to external applications which is helpful #### Cons The views can be limited sometimes so may not be able to entirely personalize the way you want to use it. You need coding knowledge in order to be able to maneuver or change things which makes it tough --- ### CRM Analytics review - Overall rating: 3/5 - Reviewer: Esteban R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it’s been a good option for basic and mid-level analytics routines #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Great features and high performance, together with professional support #### Cons Lacks Visualization tools found in other top products #### Reasons for choosing CRM Analytics Testing --- ### Salesforce with CA - Overall rating: 4/5 - Reviewer: Canice Renzie P. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered While the platform offers a lot of flexibility and customization options, businesses may need to invest significant time and resources into configuring the platform to their specific needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros User-friendly interface that makes it easy for businesses to manage their data and workflows. #### Cons The price. It's a bit expensive especially for small businesses. --- ### Great BI tool if you know SAQL - Overall rating: 5/5 - Reviewer: Long D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. we use wave analytics to product sales and service dashboards #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Produces great-looking dashboards that work within salesforce enviroment #### Cons difficult to create dashboard with out a good understanding of sql and sqal --- ### SalesForce - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Insurance - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros I am able to share our POD's KPI report with my team. #### Cons It is not updated often enough for next month. --- ### Easy to use with some minor kinks - Overall rating: 5/5 - Reviewer: Alayna F. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 10000+ employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 5/5 #### Pros The most effective was getting the information that the patients needed about sales of the medication elsewhere other than CVS. We could see where the medication was being sold where as the competitors would not do that for the patients. #### Cons The most difficult was navigation wise and the amount of help someone would really give because they expect you to know everything about the software you know nothing about. --- ### Greatly improved CRM and improved customer engagement - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Salesforce Analytics Cloud is great to use to engage with customers. Pay as you go can be a pain but it is worth it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It helps us with analytics on customer movement and preferences. It makes marketing and sales easier and more targeted allowing us to serve their needs better, improving customer satisfaction #### Cons There is a learning curve associated with the use of the software. Training videos would help immensely --- ### Superb Analytics Tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great analytics tool used to make data driven decisions. #### Cons You need to be heavily invested in Salesforce products to use this. --- ### Efficient, but needs updates - Overall rating: 4/5 - Reviewer: Katherine M. - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered We've been trying to implement Salesforce in our business for months, but it's been quite difficult and tedious. It is not a very user friendly platform. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros It is amazing for our business being able to have all information from our users in just one platform. #### Cons It needs an update. It is not easy to implement and the user experience is a bit inefficient. --- Showing 1 - 10 of 80 Reviews [See All Reviews](https://www.softwareadvice.com/product/6441-Salesforce-Analytics-Cloud/reviews/) ## CRM Analytics Popular Comparisons [Microsoft Power BI vs CRM Analytics](https://www.softwareadvice.com/compare/6441-Salesforce-Analytics-Cloud/vs/23530-microsoft-power-bi/)[Google Analytics 360 vs CRM Analytics](https://www.softwareadvice.com/compare/6441-Salesforce-Analytics-Cloud/vs/137155-google-analytics/)[Tableau vs CRM Analytics](https://www.softwareadvice.com/compare/1940-tableau/vs/6441-Salesforce-Analytics-Cloud/)[IBM SPSS Statistics vs CRM Analytics](https://www.softwareadvice.com/compare/6441-Salesforce-Analytics-Cloud/vs/390329-ibm-spss-statistics/)[Domo vs CRM Analytics](https://www.softwareadvice.com/compare/5822-domo/vs/6441-Salesforce-Analytics-Cloud/) [Compare All Alternatives](https://www.softwareadvice.com/product/6441-Salesforce-Analytics-Cloud/alternatives/) ## Other Top Recommended Reporting Software [SAS Viya](https://www.softwareadvice.com/data-catalog/sas-viya-profile/) **4.4** (12) Recently recommended **11** times [Grow](https://www.softwareadvice.com/bi/grow-profile/) **4.4** (410) Recently recommended **10** times [Emburse Expense Professional](https://www.softwareadvice.com/product/392187-Certify-Travel-Expense-Management/) **4.7** (1287) Recently recommended **1** times [Sage Intacct](https://www.softwareadvice.com/accounting/intacct-accounting-profile/) **4.3** (716) Recently recommended **1** times Stuck Between Options? 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