All webexpenses Reviews

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User Profile

Thomas

Verified reviewer

Health, Wellness and Fitness, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Yep

Good

PROS

Having everything we need in one place makes it easier to process credit card expenses

CONS

Website going down results in questions from employees and delays in processing

Reason for choosing webexpenses

Cost

Vendor Response

Hi Thomas, Thank you for leaving Webexpenses a review. It's great to hear that having everything in one place is making managing your credit card expenses easier to do. Have a great day, Amber, your Webexpenses team

Replied January 2022

Esther

Accounting, 51-200 employees

Used less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2020

Great Customer Service

PROS

I like the overall ease of use and simplicity of the software. Anyone should be able to get the hang of using it in a short/reasonable space of time.

CONS

I have not found anything I don't particularly like so far.

Reasons for switching to webexpenses

Our company have demerged from a larger entity and we were looking for a suitable alternative that gives us a streamlined transition

Vendor Response

Hi Esther, Thank you for taking the time to leave us a review, we value your feedback! Be on the lookout for new updates and features coming in the near future. All the best, Webexpenses

Replied April 2020

Alice

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed December 2017

The day to day use of webexpenses is fine from a users perspective but less flexible for an admin

PROS

The best part of the software is the mobile app. If you enter your own claims as you go the system is great.

CONS

The lack of flexibility around mileage has been an issue for us and updating admin as we have a number of divisions. Running reports over different divisions for managers who are approvers for people in different divisions. People in the same team have to be in different divisions to manage the mileage therefore it falls back to the mileage rates not being flexible enough. Being able to set a mileage rate or rates by user would be the most beneficial improvement for us. Webexpenses often runs slow, the cloud icon turns for a few seconds before running reports and adding attachments etc. When a PA enters the expenses on behalf of their manager they find the process cumbersome and very slow, for example attaching receipts is slow and not being able to sort the order the receipts are entered (for example in date order) means that when faced with a pile of receipts from their manager they have to spend time sorting them first then attaching and then trying to identify which attachment is which from the repository before attaching to the claim lines. I have expressed a few times that I feel there is a step missing in the process, currently a user enters a claim, they submit it, it is approved and then gets finance approval and it is marked as paid. It then disappears from view and the only way to get a list of who you are paying is to run a report based on dates which risks missing or duplicating. There needs to be a passed for payment stage and then paid.

Vendor Response

Hi Alice, Thank you for leaving a review for Webexpenses. It's great to hear that you like the mobile app. In regards to the mileage issues you have had I would recommend reaching out to our customer support team, they are always happy to help and have a wealth of knowledge on the system and troubleshooting, many thanks Amber, Your Webexpenses Team

Replied January 2022

Charity

Non-Profit Organization Management, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Webexpenses is worth it!

10 out of 10. I dont think i could ever go back to using a different app to track my mileage and expenses.

PROS

The Auto saved and generated familiar addresses makes it so easy to input alot of addresses in a short amount of time after a long day of work.

CONS

Nothing, I think it's a wonderful business tool.

User Profile

David

Verified reviewer

Insurance, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2020

A really helpful tool!

We are saving loads of time by automating a lot of the data entry associated with expense claims.

PROS

I really like how this product makes it possible to automate a lot of the expenses process. Before a lot of my time was wasted on duplicating data entry, but now we are able to be completely paperless which both saves money on postage for the company and is good for the environment, and saves me time whilst making audits easier. It integrates to Xero as well which also saves time

CONS

We have multiple organisations in Xero but we can only integrate with one of them. This isn't terrible because I am still saved a lot of time, but it would be even better if this functionality was available. As a very minor point it would also be good if the receipt was maximised when I click on it.

Vendor Response

Hello David, Thanks for taking the time to leave us a review. We value your feedback and appreciate the fact you've had a great experience. We are constantly adding new integrations, so be on the lookout for new updates in the neaR future. All the best, Webexpenses

Replied April 2020

Alexandra

Education Management, 501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Great software

The system is great - allows me to manage my accounts and have regular updates in terms of my claim processes

PROS

The system is easy to use, it is simple to add receipts to claims and to see the status of the claim

CONS

The screen where you input the details of the claim could be full size rather than half screen

User Profile

Andrew

Verified reviewer

Retail, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed December 2023

Webexpenses

PROS

quick and easy to use clear functional

CONS

using on mobile phone for mileage and tracking is difficult to amend the map

Llewellen

Real Estate, 1,001-5,000 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed December 2023

Easy to use

over all really good and easy to use, not had many issues with the app on my phone and i can approve my staffs expenses and review their information to make sure all is correct.

PROS

Easy for me to show staff how to use and clam back their business mileage.

CONS

the map function sometimes bugs out when you are plotting your drive to and from if you click next and need to amend it, it wont let you add any more you have to restart.

joanna

Civic & Social Organization, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed October 2023

much easier process

user friendly and ensures expenses are paid quickly - which is great

PROS

once i knew how to use it , it is really easy. the whole process is pretty straightforward, and i like the receipt upload facility

CONS

can be quite 'clicky' and it would be helpful if the system 'recognised' elements from previous claims and saved the info (ie i generally always do 'mileage')

John

Hospital & Health Care, 5,001-10,000 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Value For Money

Never had any issues always user friendly

PROS

Easy to use , fast and effective. easy to navigate ...

CONS

nothing.. it runs smoothly and easy to upload

Ella

Machinery, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

WebExpenses is the way forward

Great experience. The account manager and support staff are very helpful and friendly. They are prompt in replies and actions.

PROS

I like the ease of use and the mobile app version. This is great for users who are on the go visiting different clients around the world, as you can do your expenses while waiting in airport lounges or literally just as the cashier prints the receipt for you. Also, I love the credit card API- as you do not have to write out the transactions. Brilliant!

CONS

The new dashboard is not customisable currently; nor can I schedule expense reports to be run and emailed to me yet. These features would be really nice to haves.

Reason for choosing webexpenses

We used to handle expenses manually; and we wanted a system that was scaleable; that could cover multiple currencies and mileage rates from the UK and ROI. WeExpenses fulfills our needs.

Vendor Response

Hi Ella, Thanks for your review and great feedback! I will send your notes on the dashboard and report to our Product Manager for consideration in future development updates. All the best, Hayley, from your Webexpenses team

Replied July 2021

Mathanki

Real Estate, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed January 2020

Great Software for multiple cards

PROS

This software has been a game changes since we implemented it in the business. It has helped scale up with the increase in the number of staff. This was the only software at the time which had the flexibility to have different users in different entities. Some staff membrs have up to three credit cards and also submit cash expenses claims. There is continous development in adding different features and making the overall product more efficient.

CONS

The only drawback so far has been the unreliability of the app. It sometimes crashes and a few employees within the company have reported that the receipts they uploaded on the app have been lost.

Vendor Response

Hi Mathanki, We are pleased to hear that you've had a great experience with Webexpenses and appreciate your review! If you continue to run into issues using our app in the future, please contact us for help at support@webexpenses.com. All the best, Webexpenses

Replied January 2020

Shelly

Chemicals, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Great program to work with

I am very satisfied with Webexpenses. The quick response from the claimants, and approvers has increased our overall response time and reimbursements are being disbursed quicker.

PROS

With this program we are having getting the expense reports back from our employees in a timely manner. We like that there is no paper. Also, the approvals are easier, because there is no paper report and receipts to send to the multiple approvers

CONS

As a user, approver and administrator, I can't think of a down side to the program. The ease of use and flexibility is a time saver for myself and our claimants

Vendor Response

Hi Shelly, Thanks for the great review! We're happy to hear that you have now transitioned to a paperless expense management process. It's great that you can now expense quicker; saving time and costs. Thanks again, Natalie from your Webexpenses team

Replied December 2021

Dale

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Great featured product

moving to webexpenses made my daily task of claiming expenses a very easy one. i now no longer need to retain multiple paper recipts for submission at the end of the month.

PROS

the ability to retain my recipts digitally and add to expense claims on the go using the mobile app. The mapping feature for mileage calculations are fantastic and make the whoe process very simple

CONS

theres nothing i have found so far with the app that i do not like.

Vendor Response

Hello Dale, Thank you for taking the time to leave a 5/5 review. We are so glad to hear that with the use of the mobile app you are reaping the benefits of our system and features. Should you require our assistance, please get in touch with our in-house support team at support@webexpenses.com at any time. Cheers, Nadia

Replied July 2021

Nicholas

Telecommunications, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

We find Webexpenses very comprehensive, but easy to use.

Easy to use, comprehensive reporting - it replaced a time-consuming manual system.

PROS

Intuitive design, easy to use, easy access on Windows, MAC and IOS devices. Great customer support service

CONS

Can be a bit too prescriptive, so care is needed in the initial set-up to ensure that expense entry is easy on mobile devices. Some parameters, like company, can only be added from the website and not on IOS - as far as I can see. There are sometimes exchange rate differences between the actual bill and what is charged to a credit card.

Vendor Response

Hi Nicholas, Thank you for leaving Webexpenses a review. It is great to hear that our solution has replaced your old time consuming manual process. Have a wonderful day, Amber, Your Webexpenses Team

Replied January 2022

Alex

Electrical/Electronic Manufacturing, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2021

Good value product

PROS

Very good product, good price, and good service

CONS

Wish it was more customizable for custom field tracking. Sometimes requires workarounds when using more than 2 countries.

Reason for choosing webexpenses

Costs

Vendor Response

Hi Alex, It's great to hear that your overall experience with Webexpenses has helped your business expense efficiently. We encourage you to keep an eye out for future product updates to improve your Webexpenses experience further. Thanks, Natalie from your Webexpenses team

Replied December 2021

Richard

Real Estate, 201-500 employees

Used more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2020

Richard Berry

We got rid of a manual Excel based expense system.

PROS

It is web based, meaning I don't have to be in the office to submit my expenses. It can be used on mobile devices. Receipts can be attached. It is easy and intuitive to use. Approval processing is good.

CONS

Integration with our accounting system (JDEdwards) is non-existent. I have devised a way to extract data from Webexpenses using a report, and then upload to JDEdwards. It is quite manual. Accounting is not very sophisticated. There are expense categories, but how they are linked to GL accounts is very basic. But I remember this is an issue with other expense systems. For example, in my previous job I had to administer Concur, and accounting was also very simple.

Vendor Response

Hi Richard, Thank you for your review! We understand your concern with Webexpenses not being able to integrate with your current ERP solution. As we strive to expand our partnerships, we thank you for your feedback. All the best, Webexpenses

Replied January 2020

Andres

Electrical/Electronic Manufacturing, 501-1,000 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed February 2020

Very handy

It makes it easier to keep a track on your expenses and the exchange rates are fairly close to the real one but it can also be modified if required (providing the necessary evidence, of course). I recommend it so far, it was easy moving from the previous system to this one and it's definitely worth it.

PROS

Easy to use, it allows to include pdf copy of the receives and exchange rates.

CONS

It lacks of flexibility as it is not possible moving expenses up/down within the same claim. This makes it impossible keeping a chronologic order of the receives when it takes time to get one receive/invoice (e.g. emailed by the rent a car or the hotel or you find it in a different folder/wallet, etc.) and you want to stablish a sequence in the expenses as they were made.

Reasons for switching to webexpenses

Corporative decision

Vendor Response

Hi there Andres, Thanks for taking the time to leave us a review and happy to know you're enjoying the ease of use of the system. In regards to date-sorting functionality for expenses transactions, we have taken this request into consideration recently and it is under review with our development team. Kind regards, Webexpenses

Replied March 2020

Stephen

Telecommunications, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

5

Reviewed June 2021

Webexpenses user

PROS

I'd say the mileage claim where you can see on a map the route that has been chosen for the journey. The mobile app is easy to use.

CONS

You should be able to have the option of showing more claim items on a page.

Vendor Response

Hi Stephen, Thanks for your feedback. Glad to hear you're finding the app easy to use! If you change your view settings, you can view more claim items per page. Please contact our support team to show you how: support@webexpenses.com. Best, Hayley from Your Webexpenses Team

Replied June 2021

Stephanie

Hospital & Health Care, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

Useful system with great support

PROS

I find the receipt matching tool the most helpful on webexpenses, this can really speed up the process of submitting your claim.

CONS

Not being able to bulk upload user accounts into the system.

Vendor Response

Hi Stephanie, Thanks for your review, and glad you are enjoying our digital receipt capture and categorization feature to its full extent. Should you have any questions, please feel free to reach out to us at support@webexpenses.com where we can help. Kind regards, Webexpenses

Replied March 2020

Anton

Retail, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

User

PROS

Userfriendly interface. Easy access to it on both web and mobile devise

CONS

cant mention anything I dont like. I am using it on a daily basis and had no issues for a years

Vendor Response

Hi Anton, Thank you for leaving us such a positive review. Thrilled to hear you are finding the mobile and web UI intuitive. If ever you require support, our team is here to help 24/6 at support@webexpenses.com Best wishes, Nadia from your Webexpenses team

Replied July 2021

Rae

Religious Institutions, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2020

Quite User-Friendly

Overall, this has been an effective tool for our church to use for credit card reconciliation. It allows reports to be passed easily through the necessary channels, and the process doesn't take much time. I've not heard of any security issues from our company.

PROS

The software is fairly user-friendly, with some flexibility in how you set up your budget. Uploading receipts is quite easy on a laptop. Reconciliation of credit card charges can be done fairly quickly. Customer service was pretty helpful when I reached out about things.

CONS

The app isn't as reliable as I prefer. My receipts would sometimes go missing, so I rarely use it anymore. The "smart" receipt reader isn't always accurate, so at least once a month I have to go in and manually alter information on a receipt - it doesn't take much time, but it's a lot of clicks that can be annoying.

Vendor Response

HI Rae, Thanks for leaving us a review. We are pleased you are enjoying the easy access to our system. Also, I understand your concern with the mobile app functionality. Should you continue to have challenges, reach out to us at support@webexpenses.com where someone can help. All the best, Webexpenses

Replied April 2020

Jag

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2018

Fantastic Expense Management Product

PROS

Easy to use to train our staff. Staff really like the mobile application. The platform has helped us save time in terms of processing expense claims for staff. The money saved is substantial.

CONS

Some minor features missing such as ability to rotate or crop receipts but have been advised this will be included in a future release

Vendor Response

Hello Jag, Thank you for leaving a review on Webexpenses. It's brilliant to hear that your staff like the mobile application and fantastic to know that you're saving a substantial amount of money by automating your expense management with us, have a great day, Amber, Your Webexpenses Team

Replied January 2022

Chris

Education Management, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

WebExpenses - Easy to Use

Overall I enjoy the program for what it is and its simplicity.

PROS

I like the functionality and the way that adding expenses is so straight forward, it is useful that it recognises the addresses and works out the mileage but you can override the mileage if you've mad a slight detour or when it doesn't match your car statistics. Love the notifications of deadlines for submission.

CONS

As a user I don't really have any issues it is fairly straight forward.

Vendor Response

Hey Chris, Thanks for the five-stars! We appreciate you taking the time to leave us a review and are glad to hear you are having a positive experience using Webexpenses. Kind regards, Webexpenses

Replied March 2020

Cassie

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2017

Myself and my colleagues find Webexpenses very user-friendly and easy to navigate.

PROS

As an administrator, I find the reporting tools to be the most useful aspect of webexpenses. The reports are generated very quickly and it is easy to modify them if required.

CONS

The time-out period is a little too short for when using the offline reporting module, as when I return to the webexpenses site from Excel I always have to log back in.

Vendor Response

Hi Cassie, We're glad to hear that you're happy with your experience with Webexpenses! Happy reporting! Thanks, Natalie from your Webexpenses team

Replied December 2021

Showing 1 - 25 of 278 Reviews