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WHMCS vs Zoho Assist

WHMCS vs Zoho Assist

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Overall Rating
4.1 (112)
4.7 (1183)
Ease-of-Use
3.9 / 5
4.7 / 5
Value for Money
4 / 5
4.7 / 5
Customer Support
3.7 / 5
4.6 / 5
Functionality
4.2 / 5
4.6 / 5
Last Review Written
August 17, 2024
February 12, 2025
Pros/Cons
  • Pros

  • The software is under active development and the help files, documentation and forum are very helpful. The support staff are very helpful and the forum usually has the answer to any questions.
  • The support forums are a fantastic resource as well. There are quite a few people who generously offer their time to help each other.
  • Overall, I am happy using this software and would recommend it as automation is always a good thing. And with that, I must add that reliable automation is what WHMCS has to offer.
  • Cons

  • Well there are a few things i dislike the the license issue i think are a little crazy.
  • Your team never helped and 13 days wasted by me over this concern. You shall compensate for the time wasted of the client.
  • Very bad customer support - 13 days wasted - 2 months management team don't reply.
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  • Pros

  • I love how easy it is for us to connect with customers. I also love how easy it is for our customers to understand how to use it.
  • Domain Features are amazing. Unattended Access is nice and fast overall experience with platform is nice and user friendly.
  • Support in the early stages was great and a free extension to the free trial was amazing - it gave me a long evaluation time and as a result, I wouldn't go to any other provider.
  • Cons

  • I have not had any issues with this product so am unable to come up with a negative.
  • It is truly difficult for me to identify a weakness.
  • The biggest current drawback (and distinction from Teamviewer) is the lack of a VPN function in Zoho.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2024

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos