Xero Software

NO EXPENSE feature - just been removed from standard package and now charged per user add on
Basic payroll functionality missing - no P11D reports, no dividend functionality whatsoever.
Bank feeds very limited and regularly fail.
Support dreadful. Many many customers complained about expense functionality sold to them as standard now being removed but they say tough!

Pros

It’s simple to use (probably because there isn’t much to it)
Repeating invoices nice to have. Community support helpful but not xero support

Cons

NO EXPENSE feature - just been removed from standard package and now charged per user add on
Basic payroll functionality missing - no P11D reports, no dividend functionality whatsoever.
Bank feeds very limited and regularly fail.

Businesses that use Xero should make sure their accountants know the software and should take the time to learn the proper procedures for using Xero on a daily basis.

Pros

Xero is a double entry accounting system that can accommodate both cash and accrual basis for most small businesses. It has great features such as fixed asset management, expense tracking, sales tax and inventory management. Payroll is available at no extra cost in higher levels. Unlimited users.

Cons

Could be easier to use with better dashboard. Mobile app needs improvement. Some reports need to be added.

Pros

Xero is a great program for keeping track of financials and it looks very nice with everything you need right where you can find it.

Cons

Some of the features are a bit hard to find, but all of the features you might need regularly are right where you'd want them

Xero hasn’t made keeping track of finances MUCH easier for out business.

Pros

The price is probably the best part about Xero. Very affordable considering the value. They are in the cloud which is huge when working remote. Customer service is very helpful when answers can’t be found in the vast knowledge base.

Cons

It goes without saying but financial software plays an integral role in any business. Things need to done when deadlines are due. It would be nice to be a able to speak to someone on the phone regarding support.

Highly recommended!

Pros

Xero is an online accounting software making finance operations so much easier and more convenient. You can view your cash flows and financial information and even carry out operations on the go!! Being able to access and conduct these activities from a mobile device has made operations so much faster and more convenient.

Cons

No real cons! May very rarely have service interruptions, however, these issues are quickly resolved and the company handles them so fast and efficient, you would never know the service was down!

Generally, this software is great and I would recommend that you look at this software when choosing an accounting software.

Pros

Xero has great training and customer service. The ease of use and the ability to get trained and work quickly is a big advantage. Xero can be a great option over QBO and pricing is good.

Cons

I had a client who lives in Missouri and had employees, I could not just use Xero because that state was not available at the time. Of course, there was an app I could use. The client did not like that he had to pay for an additional service. If you have food industry clients there is not a good app for food inventory for restaurants.

Pros

Web based accounting software that covers many aspects including Core accounting, fund accounting, expense management, budgeting and forecasting, financial reporting, project accounting, billing and invoicing and payroll management.

Cons

Learning the system was a task but after learning all that it had to offer and how to use it this software is an asset to our firm!!!

Pros

The software is very easy to use. I have minimal accounting experience and I can pick this up and use it with easy. Very clean software.

Cons

Any issues are probably more with my lack of accounting knowledge. Also, I wish it was more widely know in the United States, apparently it's big in Europe.

Pros

Overall nice and easy to use! Integrated well with what I needed at the time. Just perfect for my expenses, invoices, payments, etc.

Cons

Its not perfect, of course. Nothing is! But no really cons I would say. There are associated fees, of course. But thats expected.

People STILL have to Learn to use Xero, just like any other software.
If you want something different than Intuit software, especially online access, then Xero is a decent alternative.

Pros

Not much.
It's very similar to QBO though it's similar yet different than that.
Competitor to Intuit's QBO though functionality is almost the same.

Cons

Some functions are available like multi-screens unless you use multiple browsers/tabs.
Report functionality is limited similar to QBO.
Pricing is very similar to QBO as well.

Just read the email templates and you will realize that this software is not for professional companies.
I also don't appreciate, that Xero uses the data from their customers to supply the government with info as to how the savings from reduced company taxes are used. This can work directly against businesses and is not covered in their terms and conditions.

Pros

easy, for small businesses.

Cons

too expensive, lots of short comings, company uses customer data to supply info to government, terrible customer service (just try and find a phone number on their website).

Pros

It's very basic (if you like basic). It's a cloud software, so it's easy to manage your finances from anywhere. I've even used it on my phone, and I quite liked it.

Cons

The interface makes you feel a little lost at times. The top UI where you can browse to different locations feels like it's not sorted out too well.

Pros

My accountant finds it easy to use. He likes the interface. I like the ease of producing VAT returns.

Cons

It is not a suitable product for any company providing physical goods rather then services as it cannot generate delivery notes/packing slips. It requires a work around to come up with something like one but there are no fields for purchase order numbers and every time you change the delivery address for a customer and then look at previous invoices it changes the delivery address for all invoices for that customer. I got this package because my accountant asked me to and I would not have agreed if I had known that it had no delivery note option.

Pros

I have used a lot of accounting products and I was pleasantly surprised by the ease of use that Xero provided.

Cons

The only complaint that I can think of is that I wish it integrated with other software a little easier.

Pros

I love almost everything about Xero like
Bank feeds
Online anywhere access
Auto superannuation payments

Cons

They don’t care about you once you sign up !!!
No attachments for purchase orders or quotes

Can’t print from web have to print to PDF . It would be nice to ha e both options

Although it has some cons of the software, but i am using the same since several years, its pros overcomes all its cons

Pros

XERO is very smart and intelligent online accounting and book keeping software. Below are the features and pros of the software.

Overall design and user interface is excellent.

It some very useful features like auto bank statement upload, automatic back reconciliation, automatic bill payments, create purchase orders, multi Currency support with hourly foreign exchange rates etc.

Whether its small business or mid size business XERO is one of the best software

Cons

Software is somewhat overpriced.
QuickBooks online has also several more features that makes XERO a less competitive product.
It has purchase order facility but has nkt facility to make sales order.

Pros

Made all our Accounting activities under full control and easy to manage, while providing better reports and Summaries.

Cons

Some more specifications should be added to cover more accounting utilities and gives better control on expences.

Its the best you will find, make sure you do give it a try once.

Pros

If you want Xero Integration then why not go for Fynsis SuiteCRM which is one of the worlds leading SuiteCRM. And full-fills all necessity requirements of customer.

Cons

The only cons which can be taken as pros is that it's very cheap and affordable. Actually there is no cons in this .

Pros

Very easy to use, functional for even the most basic user, and the bank feed/bank reconciliation feature is fantastic

Cons

I cannot understand for the life of me how the Plan structure works. starter with 1 employee and then if you have even one other person employed (even a casual admin assistant for a couple of hrs a month) the Plan fee is per month.My work around is a /mth subscription (12mths 50% off)with Quickbooks and just use it for payroll and for the <30mins it takes me to do a payroll journal each quarter, I get to save per year. Xero - how about you give small business a bit of slack and at least allow for more than one employee on the Plan. I'd pay it.

We've been using Xero for about two years now. There have been a few hiccups along the way but for the most part things have been ok. Recently however, we've had a problem with our bank feed uploading into Xero in order to reconcile transactions. We first encountered this issue on 2/10/18. We informed Xero and they said they would look into the issue. A couple of weeks went by without hearing anything about the feed working as it should. We contacted them again and they said they were still working on the issue but that we could manually download the transactions ourselves in the meantime. Today is 4/10/18 (2 months later) and they still have not fixed the issue. We are still having to manually download these transactions ourselves in order to reconcile our bank accounts within the Xero software.

I spoke with Xero this morning and they still do not have a timeline for when this will be fixed. They said they use an outside company to perform the importing of bank feeds functions and that they are not responsible for it not working. They said when we signed up for the Xero service we were informed about the possibility of the feed possibly cutting out at some point in the fine print (terms & conditions). They refuse to issue any sort of refund for their monthly service during this time of inconvenience because they say the bank feed import function is a free service offered by a third party.

The problem we have is that Xero is marketing this service as part of their overall monthly service package which you assume is really included in your monthly service fee you pay to them. When it doesn't work they take no accountability for it not working. We think it's very deceptive for them to market a service (bank import functionality) to prospective buyers, which you assume is included with your monthly service fee, but then take no responsibility for it not working when things breakdown. We believe they do this to gain a competitive advantage over other companies like Quickbooks. Instead of just charging for the bank import service which would increase their monthly service fee and make them less competitive on a price basis with their competition they artfully setup their service to be able to offer a more competitive price but not assume any of the responsibility when the service doesn't work as expected. The general consumer doesn't think to put this deceptive tactic together when they sign up for the service and Xero assumes once they have you onboard you'll deal with the issue until they can get it fixed because switching accounting software companies at a later date is extremely inconvenient.

Pros

The service accomplishes most of what it was intended to do albiet at a bit of a learning curve for the new user.

Cons

There is no customer service support number to call. Bank feeds do not work properly. IOS app is mising some functionaility