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Xero Software

1,247 reviews(4.0/5)
1,247 reviews(4.0/5)

Established in 2006, Xero is a web-based accounting system designed for small and growing businesses. Xero connects small businesses with their trusted advisors and provides business owners with instant visibility of their financial position.

As a web-based solution, Xero can be accessed from any device with an active Internet connection. With Xero's robust accounting features, small businesses can view their cash flows, transactions and account details from any location. Bank transactions are all automatically imported and coded. Online bill pay helps keep track of spending and stay on top of bills due, improving relationships with the vendors that provide critical business materials.

With Xero, personal expenses can also be managed with mobile review and approval of each receipt. Xero offers unlimited user support and integration with a variety of systems, including ADP, Bill.com and Vend. The solution comes with 30-days free trial period for product testing and feature evaluation.

Supported Operating System(s):
Mac OS , Linux , Unix , Web browser (OS agnostic) , Windows 8

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1247 Reviews of Xero

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  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    Simple, but a bit oversimplified

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Positive, but they often have down times. Random glitches, which can get annoying

    Pros

    The fact that it can integrate with Salesforce was the key selling point for us.

    Cons

    The integration with Salesforce happens through third party bits of software, like Breadwinner, which require a considerable investment to set-up initially.

    The reports are not nearly as comprehensive and flexible as other accounting softwares, but cater for all small business needs.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Chelsea from Athlete Recovery and Chiropractic Health

    Number of employees: 1 employee

    September 2018

    Much better than Quickbooks

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Xero is so easy to use compared to other accounting software I have used for previous businesses. I love that I can upload receipts and use a mobile version no matter where I am.

    Cons

    It takes a bit to get set up in the beginning but then it is extremely simple to use.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Joseph from Solstice Health Communications

    Number of employees: 11-50 employees

    September 2018

    A little too much for a small company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We tested it out to see if we were going to move away from Quickbooks for our bookkeeping, but just found that for a company our size Xero was a little too robust.

    Pros

    This software is really good. I like especially that it can link up to our bank account which makes reconciliations easier

    Cons

    It's not that I didn't like the system - I did. It's just that our company is small and another product on the market fits us for what we need better. If we were a bigger company, than Xero would probably be more beneficial.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Ivona from Ezra Digital Marketing Agency

    Number of employees: 11-50 employees

    September 2018

    Xero is a perfect accounting tool for business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Xero is a great accounting platform for small and medium businesses.

    Pros

    I use Xero in creating invoices for any pending liables of our existing clients and tracking any of their payments. You can easily track expenses, revenue and profit through Xero. It's very helpful in tracking the health of the financial status of your business. Xero is an accounting platform for everyone.

    Cons

    There are some features that are not yet available as of this time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1 employee

    September 2018

    All the functionality you need

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Easy to use (make sure you get an expert to set it up first though).
    Quick to reconcile transactions and do your accounts. And as a plus, it looks gorgeous and is easy to navigate. The iOS app is good for tracking payments and receipts on the go.

    Cons

    Is a little tricky to back out mistakes.. but this is an accounting program after all, so everything needs to be tracked

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Peter from Crown Marine Seats Limited

    Specialty: Engineering

    Number of employees: 11-50 employees

    September 2018

    Migrating should not be so hard

    Ease-of-use
    Functionality
    Quality
    Support

    Still searching for a credible alternative to Sage.

    Pros

    Cannot register so I've no idea what the pros would be. Xero promises a lot. Is that a 'pro'? It promises a lot?

    Cons

    No telephone contact. Cannot migrate our accounts even using their 'movemybooks'. Dreadfully painful process

    This review was submitted organically. No incentive was offered
    Review Source

  • Balinda from Ken Stokes

    Specialty: Auto Dealership

    Number of employees: 2-10 employees

    September 2018

    No telephone support.dont reply on the email which is saying 24/7

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    Please add telephone support and make it easier and quicker for the customers Thanks

    Pros

    Easy to use if you know how,if you don’t you have to wait for long time for their reply.
    its terrible without telephone support

    Cons

    Payroll I have found very interesting and easy to use
    But also I had a problem which I couldn’t post the pay run was waiting for 3 weeks Xero support to fix it
    When they call me we solved the problem for les than 3 minuets

    This review was submitted organically. No incentive was offered
    Review Source

  • David from Ambush Civil Pty Ltd

    Specialty: Construction / Contracting

    Number of employees: 2-10 employees

    September 2018

    Good product, poorly supported

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Simple to use, many tasks automated. Keeps tracks of invoices, graphs cash flow, live banks feeds allow up to date profit and loss statements.

    Cons

    Customer support is poor. Emails response only, eight hours ish. During this 2 step authentification process I have been locked out of xero. Cannot process invoices, make payments nor call anyone to for help. My accountant's Xero account manager wont answer the phone, meanwhile Ive been unable to access my accounts for three days. Have no choice but to use another provider and start again.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    Number of employees: 51-200 employees

    September 2018

    Small business review

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    For use for a small business i found it to be a great asset with very simple layouts for structuring expenses.

    Cons

    I think the only thing that i least enjoyed was the pricing, i found it a little expensive.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Karen from Nine Advisory

    Number of employees: 2-10 employees

    September 2018

    Xero or MYOB?

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Xero & MYOB. I love them both - for different reasons. If you're a MYOB lover, do not be afraid of the transition. Simply view Xero as different and you'll be fine. Don't expect to find things in the same dropdown tabs - as it's a different set-up. Once you're familiar, you'll love the ease of use. Very user friendly, not overcrowded on your pages with too much writing, easy to see information (card files for clients) all on one page - very easy to read and find the information you're after. Give Xero a try - I know you won't be disappointed.

    Pros

    Love the ease of access. We have a team based in Australia, India, & South America - so the online platform is brilliant.
    As a previous MYOB user (& lover of MYOB), I was surprised with the ease of transition from MYOB to Xero.
    I also really enjoy how easy it is to link client card files noting the company directors, primary contacts, banking details etc. Very easy to view all the information in one place! Love being able to send the BAS' from Xero as well with a click of the button, and being able to modify & tweak great templates is a MUST.

    Cons

    One thing that is very challenging, is if the Xero team are not getting back to you as promptly as you need, there is NO phone number to talk to someone. This (for the accounting industry) can be a big let down at times. Normally, the Customer Help is very prompt.
    Still trying to find an adequate solution so that if I upload a file in my XPM, the rest of my team can view these files. Despite trying and following Xero's suggestions, my team members are still not able to view the documents I've uploaded. We'll get there in the end I'm sure.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Olesya from Lincoln School PTA

    Specialty: Non-Profit

    Number of employees: 2-10 employees

    September 2018

    Know you needs before you sign up

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to set up and unique data visiualizaion. You can easily modify the chart of accounts to fit your reporting needs.

    Cons

    My bank was not on the list of banks that could be set up for a life feed. My bank statement did not match the upload template.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Diego from Lacuna Solutions

    Number of employees: 51-200 employees

    September 2018

    Complete and usable application for most accounting needs

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    As a tech guy I'm not very good at accounting but with Xero it's been quite a breeze.

    Pros

    As a non-accountant, I used it in a couple of contexts and I was satisfied about it as I was able to accomplish any task with ease.

    Cons

    Usability and speed of the user interface is not always top.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Becca from Mocan and Green Grout

    Number of employees: 11-50 employees

    September 2018

    Great for running our small business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Love it. Wish the app was better but I’m really happy.

    Pros

    Xero is an easy to use platform with all the features you need for easy day to day functioning. I really like the home dashboard which quickly covers everything you need to know

    Cons

    The app is useless - so if you are like me and use your phone a lot then having to navigate the desktop site on your phone can be fiddly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Kevin from Decent Juice Co.

    Specialty: Distribution

    Number of employees: 2-10 employees

    September 2018

    They're getting close..

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great alternative to Quickbooks with similar features and easy accounting tools for small business to use.

    Cons

    Using 3rd party connection to communicate with banks, which seems a little scary. Had issues connecting with Chase and not too many integration options with other programs.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    Best user interface of any software for small business.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I like it a lot and it is my go-to program for clients.

    Pros

    It has a good mix of intuitiveness (especially for non-accountants) and robust functionality.

    Cons

    I'm frustrated with their accountant certification program. I'm already required to have 60+ hours of education each year because of my CPA and other licenses, I really don't have time for their unhelpful training videos each year.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Joe from Virtual Financial Group (VFG) The LIFESTYLE Company

    Number of employees: 1,001-5,000 employees

    September 2018

    I have found Xero to be much more user friendly and intuitive than Quick Books

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is very easy to use, and is very intuitiveness. I find it executes quicker, and the reports I need come up faster.

    Cons

    The only con I can think of at the moment is that Xero is not readily recognized by CPA's. Though all the reports are compatible with the Quick books Accountant.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp

  • Anthony from Glassfit

    Number of employees: 11-50 employees

    September 2018

    Sleek and Modern

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Simple and easy to manage and marry up your invoices with payments, works great with Unleashed.

    Cons

    I cant say there is much that i don't like about it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Beth from BK3 Marketing

    Number of employees: 1 employee

    September 2018

    Nice and easy!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Xero is a great tool for submitting invoices/expenses, etc.

    Cons

    The main features are easy to find, but the in depth ones are not.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Tom from Water Tight Canberra

    Number of employees: 2-10 employees

    September 2018

    Easy Accounting

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Shortly after starting with Xero i purchased a whole lot of shares in the company because i thought this program can only get better. I lost a whole lot of money, but thats because im a great plumber and turns out every one else already knew it was good. I wouldnt consider using any other program for my accounting, even if they offered it for free.

    Pros

    This makes the most boring subject in the world fun and easy.
    Bank feeds, reporting, single click reconciling, intergrations with all my other software, and so much more.

    Cons

    I have a couple of hobby businesses that I run on xero that are turning over very minimal figures. It would be nice if there was a gate way package that allowed you to run for (free or very cheap). ie, if your turning over less .
    I still use it though.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Lin from NACCHO

    Number of employees: 11-50 employees

    September 2018

    Xero

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    the "pay Superannuation" function makes my job easier. I fell more secure as it notify me each time when the bank account details changing in the system.

    Pros

    online base, no need to update or closing a Financial Year

    Cons

    the Bank account information for Supplier, it is very hard to check the information when the BSB number and Bank account fill combine together.

    May I suggest that, using two different BOX, one for BSB number and the other one for account number.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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