Xero

RATING:

4.37

(2656)

About Xero

Xero is an accounting system designed for small and growing businesses. Xero connects small businesses with their trusted advisors and provides business owners with instant visibility of their financial position. As a web-based solution, Xero can be accessed from any device with an active internet connection. With Xero's robust accounting features, small businesses can view their cash flows, transactions and account details from any location. Bank transactions are all automatically imported and coded. Online bill pay helps keep track of spending and stay on top of bills due, improving relationships with the vendors that provide critical business materials. With Xero, personal expenses can also be managed with mobile review and approval of each receipt. Xero offers unlim...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Xero Pricing

Early: $5.50/month Growing: $16/month Established: $31/month

Starting price: 

$12.00 per month

Free trial: 

Available

Free version: 

Not Available

Xero dashboard
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Xero Reviews

Overall Rating

4.37

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Xero

1 - 5 of 1,844 Reviews

Karim

11 - 50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed January 2021

One stop Accounting solutions for Small to Medium organisations.

User Profile

Quratulain

Verified reviewer

Information Technology and Services, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

Best in Multi-currency accounting for SMB

Xero was the best choice back in 2015 (when no one gave multi-currency) and still is in 2021 (when there are some who do). I have now added another company to Xero and cannot imagine shifting to another platform....ever.

PROS

With most clients abroads, we find its best to bill them in their local currency. Luckily for us, Xero is there to help sort our books out and keep them in order. It integrates with many bank feeds & popular wallets/fintechs like PayPal, Payoneer & TransferWise so accounts are upto date - always. Another feature we really use is their tracking fields. Xero allows users to setup 2 tracking fields that can be added to invoices, expenses, bills and assigned to each line. This helps us keep track of project based work and has been our way since before Xero ventured into Project based accounting (that users need to pay additional fee for) It also integrates with online payment gateways such as PayPal, Stripe, GoCardless, and a few others; thus payments are a breeze for clients. As a non-accountant, Xero is easy to use even when you get into all the features it provides.

CONS

They have made some changes to their UI esp where invoices and expenses are concerned. Luckily for older users, expenses are still free however, for new users it isnt and each person filing expenses on it needs to pay a small fee. I think it should be free for a small number of users (atleast 2) and then charged.

Reason for choosing Xero

There was no multi-currency in Quickbooks available. Bank feeds were also not there for some of the banks I wanted. For a similar price point Xero offered better features and a product that was easier to use for a non-accountant.

Reasons for switching to Xero

Freshbooks didnt give Multi-currency and it was causing problems with reporting

Ousmanou

Financial Services, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2023

Xero: The complete solution for effective financial management

I have been using Xero for several months now and I must say that my experience has been very positive so far. The software is very user-friendly and easy to use, even for people who do not have in-depth knowledge of accounting. I really like the way it is organized, with clear tabs and drop-down menus that make navigation simple and intuitive.In addition, the features offered by Xero are really impressive. I particularly like inventory management, which allows me to easily track my stock levels and place orders when necessary. Similarly, the bank reconciliation function is very useful to ensure that all transactions are correctly recorded and that the accounts are up to date.Finally, Xero's customer service is excellent. I have contacted their support team several times and I have always received a quick and useful response. They are very competent and were able to solve all my problems in no time.Overall, my experience with Xero has been very positive and I would definitely recommend this software to anyone looking for an easy-to-use and complete accounting solution.

PROS

What I liked most about Xero was the ease of use of the platform. The features are well organized and easily accessible, which makes it easier to manage my finances. I also appreciated the wide variety of features offered, especially in terms of inventory management and bank reconciliation. Finally, the customer service is excellent, with a responsive and competent team ready to answer my questions and solve my problems.

CONS

Although I am generally satisfied with Xero, there are some negative points to report. First of all, the cost of a monthly subscription can be quite high, especially if you use advanced features or if you need a large number of users. In addition, some features may be difficult to understand for novice users, which may require additional training. Finally, although the customer service is excellent overall, I have sometimes encountered longer wait times than expected to get assistance.

Reasons for switching to Xero

I decided to switch to Sage Intacct because I needed a more advanced and robust accounting system to manage the growth of my business. Although my old software worked well, it no longer met my company's growing needs for financial management and reporting. I was impressed by Sage Intacct's advanced features such as project management, purchase order management and revenue planning, which allowed me to gain better visibility into my finances and make more informed decisions. In addition, Sage Intacct's customer service was excellent, which gave me confidence in my decision to move to their product.

Karen

Professional Training & Coaching, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed March 2023

Totally a good accounting software.

Xero is a good for accountants and bookeepers and for freelancers. It's has a good features and user friendly.

PROS

I like Xero because it's user friendly and it's commonly use by businesses.

CONS

It's a little expensive for me and for those who are in a start up business.

User Profile

Sara

Verified reviewer

Hospital & Health Care, 5,001-10,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Xero is great since it simplifies the accounting reporting process

The ability to keep tabs on 1099 forms and information on subcontractors is a great addition. With many permission tiers, an online accounting software is a great asset. It's incredibly straightforward to switch jobs. The time-tracking features are fantastic. Because of its user-friendliness and simplicity, Xero is a breeze to train new employees on.

PROS

That Xero streamlines the process of generating financial reports like P&Ls and balance sheets is a major plus in my book. Cash flow can be monitored and controlled with little effort. This application is helpful since it makes it simple to keep tabs on and organize spending. Xero appears to make the task of reconciling bank accounts much less complicated.

CONS

The use of tracking categories is a necessary evil in the projects module. It would be great if the projects section was integrated with other apps, such as Expensify. Having various rate cards within the projects section would also be helpful.

Reasons for switching to Xero

One of the most significant differences is that we don't all reside in the same geographical area. With three offices, it was imperative that the company adopt a cloud-based accounting solution. Xero's features are comprehensive enough to meet our requirements.