Established in 2006, Xero is a web-based accounting system designed for small and growing businesses. Xero connects small businesses with their trusted advisors and provides business owners with instant visibility of their financial position.

As a web-based solution, Xero can be accessed from any device with an active Internet connection. With Xero's robust accounting features, small businesses can view their cash flows, transactions and account details from any location. Bank transactions are all automatically imported and coded. Online bill pay helps keep track of spending and stay on top of bills due, improving relationships with the vendors that provide critical business materials.

With Xero, personal expenses can also be managed with mobile review and approval of each receipt. Xero offers unlimited user support and integration with a variety of systems, including ADP, Bill.com and Vend. The solution comes with 30-days free trial period for product testing and feature evaluation.



1,490 Reviews of Xero

Overall rating

4.30 / 5 stars

Filters:

Showing 1 - 20 of 1,490 reviews

January 2019

Phillip from NetPotential

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

Easiest to use accounting software ever invented

Pros

Love the UI and how easy and fun it makes accounting to do!

Cons

Support takes a while to reply to you unfortunately.

January 2019

Toby from Veneficus (UK)

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Functionality

4 of 5

January 2019

Solid cloud accounting package

I've been very pleased with it. As a one man band it's fulfilled all my needs and left me feeling in charge of the business finances.

Pros

Born in the cloud so feels like a native web application
Easy and quick to use
Works out Payroll for me
Customers can easily see statements and download invoices
Generates balance sheets on demand
Sends information direct to HMRC

Cons

Reconciliation sometimes leaves you scratching your head (took me a while to work out that getting the right field import rules on the bank account import was important)

When submitting expenses there isn't a way to get it to read the receipt and fill out details, it's quite cumbersome adding expenses via the mobile app

January 2019

Ellen from ElleRich Ltd

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

January 2019

Almost makes accounts fun

Over all though I love xero - it's made my accounting much faster and because my accountant has access too , any challenges or questions on my product or project codes can be quickly resolved by sending her a note from within the system.

Pros

I love that xero does everything for both my businesses on the same dashboard - I can just toggle between the 2. The invoices look great and are well recieved by my corporate clients making me look professional and bigger than I am. The VAT is calculated for the quarter at the click of a button and I can even post directly to HMRC from within xero. Most of all though it tells me that I've done a good job each time I get my reconcilations done - which always makes me smile.

Cons

Sometimes there can be challenges with the bank feeds - when they're running at their best it's wonderful the accounts are updates in real time but sometimes they get a bit cranky and take ages to upload - I don't think it's all xeros fault - I think sometimes it's the software that does the connecting but either way, it's the only thing that sometimes causes me grief.

January 2019

Karen from Nova Star

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

2 of 5

Functionality

5 of 5

January 2019

xero- the best accounting software for small business

Pros

xero has all the functions which a small business need to use. easy to use, great user interface.

Cons

The customer support is quite limited. There is no supporting email or chat to use when you have questions

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

January 2019

Good platform

Pros

The connection abilities with 3rd party
The reconcilation and feeds

Cons

The feeds keep disconnecting. Sometimes it's hard to find the right information and get support

January 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Excellent choice!

So far, I am most pleased with this cloud-based software!

Pros

This software is very intuitive and easy to use. The support is outstanding, generally receiving responses within 2-4 hours.

Cons

It would be great to have more customizable options for invoice templates.

January 2019

Elizabeth from Jolly Brolly

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

Shared Insight With Our Accountant

Pros

Xero is mainly our accountants domain but allows us access to ongoing business progress. The reports and VAT return sections are particularly useful for monitoring and optimising our business over the course of the year.

Cons

Does not integrate particularly well when directly linked to Magento

January 2019

Emmanuel M from Nivacity (PTY) Ltd

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

January 2019

Good acounting system

Pros

Makes quoting invoicing and getting paid much more easier. The payfast payment method is a very nice tough. ,

Cons

The quotes and invoice templates are not really that easy to modify, at least that was in my case.

January 2019

Anonymous

Company Size: 1 employee

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

January 2019

Easier than QuickBooks, intuitive layout

Pros

Set up automatic billing. Bill different clients for different business divisions without having to log out and back in.

Cons

Customer service is a help file only. You can find other accountants that use it to help you, but if they haven't solved the same problem as you have, they'll be clueless

January 2019

Toni from Onyx Group WA Pty Ltd

Company Size: 11-50 employees

Review Source


Ease-of-use

2 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

January 2019

System very slow

I am finding the Xero extremely slow - Takes so long to enter and pay bills.

Pros

Xero system has all necessary requirements, but I am finding it extremely slow to get anything done.

Cons

Finding the system extremely slow - Day and night - Very fustrating and considering other programs if no improvement soon

January 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

Love Xero!

It's so nice just knowing everything will tick along as it should with minimal input. With a bank feed direct from my Tide account, categorisation all taken care of and accountant access, I couldn't be happier.

Pros

By far the best accounting software on the market, their features are easy to use and their customer service is always impeccable.

Cons

Honestly can't think of anything negative to say about Xero, it's an absolute treat to use.

January 2019

Nancy from Roaring Planet Corp

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Functionality

4 of 5

January 2019

Great Books Program

Pros

Particularly good for a small start up company looking to grow. Great reports - easy to use and integrate.

Cons

We are going to get to know this program better as we go along and learn these things.

January 2019

Catherine from Team Up

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

January 2019

Easy to use

Pros

Xero is fairly easy to use. Its design is clear and I can quickly see invoices given out and what is owed to us.

Cons

Sometimes it is hard to find things on the dashboard.

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Flawless!

Pros

Xero offers everything expected and required from accounting software, plus a lot more! There are also hundreds if not thousands of integrations with third party platforms and services.

Cons

Competitors such as Quickbooks offer better promotional deals, but do not have as good integration with other providers.

January 2019

Steve from Bartons

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Industry Leader in Cloud Accounting for a Reason

Pros

Fantastic UI
Xero HQ is perfect for managing multiple clients at a practice level (i.e. bas notifications, billing, user permissions).
The Add-On suite is still growing rapidly. Across multiple industries I have used several different Add-Ons for HR, Inventory, Job Costing etc and all are integrated with Xero effectively and seamlessly.
Easy to recommend to clients due to its standing reputation.

Cons

The budgeting tool and complex reporting tool is still slightly obtuse and insufficient (give me a three way budgeting tool within Xero!)

January 2019

Ryan from Quorum

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Xero has most of what you need to keep books for a small business

Awesome tool and support

Pros

Amazing support team; great value for what you get; customizable configuration if needed for business-process specifics

Cons

Mobile app is garbage; heard that payroll is unavailable in some parts of the country

January 2019

Stephanie from Manufacturing Company

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

Review of Xero

Pros

Manageable and easy to use. Great in their functionality as well because with this app, you can track your status of your financial, track their all transactions and personal expenses also.

Cons

Little confusing when in first use, but you can learn it gradually and use it effectively.

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Finally, accounting that does not suck

Pros

Ease of use
Online, unlike the legacy systems
Simple and clean design
Design for use in different countries and not only for the US. Well done, Kiwis.

Cons

A bit expensive with the monthly subscription. However, truth be told, the old desktop vendors could always find ways to force the users fork a hefty maintenance fee anyway.
In Singapore, the local bank feeds can't be hooked directly, and the import process is horrible, but that's probably not the fault of Xero.

January 2019

Sirma from taxback.com

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Functionality

5 of 5

January 2019

Makes complicated accounting look easy .

Pros

If taken seriously ,Xero can halve your need of an accounting department .I cannot even begin to comprehend how it is able to automate otherwise complicated processes .Cannot recommend enough .

Cons

As it is to be expected ,Xero is a very complicated program . Learning the ropes takes a good while .

December 2018

Jez from Freedom Church

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Functionality

4 of 5

December 2018

Full-featured online accounting

Pros

We switched from Sage to Xero in 2015, and it's turned out to be an excellent decision. The biggest win for our organisation is the ability for our finance team and accountant to access our accounts at any time, even though none of us work in the same location. Third party integrations are also extremely useful.

Cons

We're a UK charity, and Xero lacks some charity-specific tools (e.g. fund accounting), but we've found some creative ways to make it work for us. The positives far outweigh this negative.