Established in 2006, Xero is a web-based accounting system designed for small and growing businesses. Xero connects small businesses with their trusted advisors and provides business owners with instant visibility of their financial position.

As a web-based solution, Xero can be accessed from any device with an active Internet connection. With Xero's robust accounting features, small businesses can view their cash flows, transactions and account details from any location. Bank transactions are all automatically imported and coded. Online bill pay helps keep track of spending and stay on top of bills due, improving relationships with the vendors that provide critical business materials.

With Xero, personal expenses can also be managed with mobile review and approval of each receipt. Xero offers unlimited user support and integration with a variety of systems, including ADP, Bill.com and Vend. The solution comes with 30-days free trial period for product testing and feature evaluation.

Bank reconciliation
Bank reconciliation

Bank reconciliation

Dashboard

Dashboard

Personal dashboard

Personal dashboard

Bank account management

Bank account management

Payroll overview

Payroll overview

Inventory management

Inventory management

Multi-device accessibility

Multi-device accessibility

Supported Operating System(s):

Mac OS, Linux, Unix, Web browser (OS agnostic), Windows 8



1,365 Reviews of Xero

Overall rating

4.5 / 5 stars

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Ease-of-use

Value for money

Customer support

Functionality

November 2018

Good app

Pros

This is very good and wonderful app to use as accounting software as this has very unique features than rest app.

Cons

Expensive and need very deep study of this app before usage as it need expertise thinking in using it.

Review Source: GetApp

Mary from Rymera Web Co

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Must have for SMEs

Keeps our books up to date

Pros

Easy to use, easy to integrate with related apps

Cons

No integration to do a bank feed with Stripe

Review Source: Capterra

Aspirault from Intact

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Great Simple Product, but...

Correct

Pros

Awesome solution for small and growing company!

Cons

Although there online support is OK, it'll be nice to have easier access to a real human to talk too

Review Source: Capterra

Nicole from Hays Recruitment

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Easy to use this Very Basic program

Pros

Easy to use this Very Basic program, with everything you need in a non detail orientated small businesses. It is easy to monitor all aspects of the financials that even the bosses have no trouble understanding the system.

Cons

Reporting is atrocious and limited and for the money you would expect more updates that improve the user experience.

Review Source: GetApp
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Ease-of-use

Functionality

November 2018

A legitimate alternative to Quickbooks Online

Pros

The interface is cleaner and the various features are better integrated compared to Quickbooks Online.

Cons

So far, it is a bit buggy, which might make some hesitate to trust it with their company's finances.

Review Source: GetApp

Sean from Easier Accounting

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Great for the non-accountant

Pros

This software is easy to use for small business owners.

Cons

The payroll feature lacks efficiency and ease of use. They are planning on getting rid of it an implementing other payroll systems.

Review Source: Capterra

Tariro from Rebrand Studio

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Xero, the best Cloud accounting solution for SMEs

Pros

A breath of fresh air in Cloud accounting. Fully adapted to South African tax standards and very user friendly with a free month at the beginning on signing on.

Cons

You will find that as your business moves from medium sized to large business, it may not be too suitable for your tasks

Review Source: Capterra

Craig from Delucia & Company LLC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Xero Review

Great. Increased efficiency tenfold

Pros

My public accounting firm used this Xero for client write up services (bookkeeping). Xero allowed us to automatically feed to the clients bank accounts to do monthly reconciliations on a real time basis. Xero allowed us to not have to chase the client to get the bank information. Saved ample amounts of time and energy and definitely made us more efficient.

Cons

The reconciliaionts are very easy to do. A lot of our clients use quickbooks and it was not capable of adding to it unfortunately or I just did not know how. All in all it is actually great.

Review Source: Capterra
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Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Xero works but is not easy to use

Pros

It is cost effective and really easy to get started. I like the fact that it automatically pulls in our bank transactions and that it aut allocates based on history.

Cons

The customer view in the software is very confusing - it is not easy to see what is a customer and what is a contact. That part really should be reviewed.

Review Source: Capterra

Lawrence from Kingsway Inspections

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

When you really need help, the people are more important than the software.

Up until this week, the service has been fairly reliable, with problems faced by similar companies that rely on Yodlee bank feeds for data. They are getting ready to finish spinning off their US payroll service, and like most transitions, bugs caused problems. For my company, Payroll went down completely and unexpectedly at the beginning of November. Their entire payroll section is missing from the website, even though it wasn't supposed to happen for another month. We haven't been able to process payroll for four days. They acknowledged a bug on their status page only yesterday. Then several updates over a three hour period, then boom! It looks like its been fixed within three hours of finding a bug. Only it's completely bogus. Their own tech support told us about this bug four days ago. And it's still not resolved. Following up daily by email with their support people resulted in nothing. Not even one response. This has caused the most serious payroll night since I opened for business over two years ago. Bottom line: Look elsewhere for a company whose main market is the US and that has some skin in the game. I am closing my account with Xero as soon as I can.

Pros

Better than some of the other web-based double entry accounting systems, fairly fast, a good small company accounting package.

Cons

No way to contact them by phone. Despite many complaints and requests from others, they refuse. Their reason is that they can research the issue better before getting back to us. Baloney. When you need to talk to someone urgently, forget it.

Review Source: Capterra

Katrina from Next Accounting Pty Ltd

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

A game changer

I love xero for what it does for the business owners and how easy it makes my job as an accountant.

Pros

It is written for the end user but still has all the functionality that accountants need. It is easy to use and visually appealing - doesn't confuse the user.

Cons

The pricing as started to put them out of the running for the moment which is disheartening. there are other products that can do what they can for much cheaper.

Review Source: Capterra
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Number of employees:  11-50 employees

Ease-of-use

Functionality

November 2018

Fantastic Cloud-Based Accounting software, with new features added regularly.

Pros

Drafting anything but being able to edit anything before it is final.
Open API means it is easy to pull into different programs.

Cons

Some features would be good to have for purchase orders that are not currently available. You cant use your own and an external reference code as there is only a single box.

Review Source: GetApp

Murray from Accelerando Ltd.

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Fully featured accountancy software - lets you fire your accountant!

Using Xero, I was able to eliminate the need for an accountant entirely. As a micro-business, as long as you are diligent with the entry of your receipts and invoices, Xero gives you all the information you need to file your own accounts. Filing the accounts takes about 20 minutes, and saves you £500-£1,500 in accountant's fees, which more than pays for the software.

Pros

Huge range of features
Highly-responsive UK-specific support (Xero is Australian)
Well populated, searchable knowledgebase
Support videos
Payroll add-on
Creates VAT reports with xero effort, and files them directly to HMRC with a single click

Cons

Unreconciling transactions can be a bit of a faff
Reports are not very customisable, although there is a wide range of configurable standard reports

Review Source: Capterra

Anne from Glm

Industry:  Telecommunications

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Xero ease of use

Overall, the package is relatively easy to use, help packages available and the dashboard is nicely laud out

Pros

Neat dashboard with ready functionality. Easy navigation. Ease if use even for novices or newbies. Help pages on hand with full own descriptions.

Cons

Xero customer service takes awhile too respond, which could be frustrating if you are in the middle of urgent accounting.

Review Source
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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

xero

Pros

This has made my life a lot simpler once I created my limited company.
It's user friendly and has everything I need and some other features I didn't know I would!

Cons

Some parts are a bit more complicated but it's easy to find help.
I wish it'd be more straightforward to create your own custom invoice as I don't particularly like their standard layout

Review Source: Capterra

Andy from Skanska

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

STAY WELL AWAY. Absolute Rip Off

You shouldn't supposed to get away with charging your customers for another month if they'll want to stop your subscription.

Pros

Absolutely nothing. And, is not a software.

Cons

Ripping off customers and long subscription cancellation periods. (they'll still charge you for another month if you cancel the subscription)

Review Source: Capterra

Paul from Innobella Media

Number of employees:  1 employee

Ease-of-use

Value for money

Functionality

October 2018

Easy - one single place to basically run your company's entire finances

Pros

I like how this automatically connects to your bank account for transactions, lets you generate (and auto chase-up) invoices, as well as monthly/annual invoices, and also does payroll, VAT and expenses too all in one place.

It's so handy not having to switch from system to system for different things, and everything runs very smoothly and makes it all professional and seamless from your customers' point of view.

Cons

I really dislike how they've introduced a new premium expenses system and discontinued the old free one! I think that was outrageous.

Review Source: Capterra

Richard from Get Lopped

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Xero Review

Pros

Very easy to use and makes the payroll process very easy

Cons

When submitting super batch payments, if there is an error with one account the whole batch fails and it is painful trying to identify the employees details which are incorrect

Review Source: Capterra

Richard from Hotwire Media

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Small business owners best friend

Great, personal experience and easy to set up software platform. A must for anyone whos starting a new business, or just want to take control of all areas of finance and accounting.

Pros

As a small business owner, I haven't got time to use multiple software platforms to do my day to day business.
Before we scaled up and moved to an accountant Xero allowed us to manage all aspects of our business accounting and finance from one easy to use platform. Perfect

Cons

When we started the packages were a little difficult to identify exactly what we needed, however when we spoke someone on live chat they helped us understand the optional extras we needed to best suit our needs, at that point and for the next few months.

Review Source: Capterra

Denise from TR Security Solutions

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Makes accounting easy

Pros

The software helps us keep track of our outstanding invoices & also our accountant being able to access our account means that vat returns & end of year are now a breeze.

Cons

I am a fairly new user so have yet to find any cons

Review Source: Capterra

Displaying 1 - 20 of 1,365 reviews