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> Reviews of Xero. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Xero is a good fit for you!

Source: https://www.softwareadvice.com/accounting/xero-profile/reviews

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Xero Reviews

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[Overview](https://www.softwareadvice.com/accounting/xero-profile/)

Reviews

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# Xero Reviews

## Reviews Summary

## Overall Rating

4.4

* * *

## Ratings Breakdown

5

(1,971)

4

(927)

3

(240)

2

(69)

1

(92)

## Secondary Ratings

Ease-of-use

4.4

Customer Support

4

Value for money

4.2

Functionality

4.3

* * *

### Pros

"At the same time, I’ve found that for more complex requirements, like detailed reporting or advanced customizations, it can feel a bit limited and sometimes requires workarounds using external tools. Despite that, for regular accounting needs and overall usability, it’s a reliable and user-friendly solution that has significantly improved workflow efficiency."

"It offers everything I need to successfully do the accounting for a non-profit with good safety features, different user profiles and access, and storage."

"Automating over 69% of manual accounting procedures such as general ledger, accounts payable and receivables are the key benefits."

### Cons

"What I liked least about Xero is that customer support can be slow and limited, and some advanced features like reporting, payroll, and customization feel less flexible or harder to use than expected."

"I'm now being forced to research another payment portal provider in the middle of the month because I refuse to send this last month's invoices and pay 10% in fees to xero for it. As I look into other applications like quickbooks, they don't charge fees for payment portal, I've gotten no explanation from xero as to why they do."

"It does not have capability to manage and depreciate complexed fixed asset, also multi subsidiary management is challanging"

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Xero Reviews, Pros and Cons - 2026 Software Advice