--- title: "Xero Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Xero. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Xero is a good fit for you!" source_url: "https://www.softwareadvice.com/accounting/xero-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Accounting Software](https://www.softwareadvice.com/accounting/) / [Xero](https://www.softwareadvice.com/accounting/xero-profile/) / Xero Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/accounting/xero-profile/) Reviews [Alternatives](https://www.softwareadvice.com/accounting/xero-profile/alternatives/) # Xero User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 3,329 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.0/5 - Value for money: 4.2/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 1,989 reviews (60%) - 4 stars: 936 reviews (28%) - 3 stars: 242 reviews (7%) - 2 stars: 69 reviews (2%) - 1 star: 93 reviews (3%) ### Most mentioned pros - At the same time, I’ve found that for more complex requirements, like detailed reporting or advanced customizations, it can feel a bit limited and sometimes requires workarounds using external tools. Despite that, for regular accounting needs and overall usability, it’s a reliable and user-friendly solution that has significantly improved workflow efficiency. - Invoicing is a breeze, with option to import invoices straight from emails and copy previous invoices it saves so much time! - The collaborative environment and access to cutting edge tools allowed me to learn a lot and see the direct impact of my work on improving efficiency for businesses. ### Most mentioned cons - What I liked least about Xero is that customer support can be slow and limited, and some advanced features like reporting, payroll, and customization feel less flexible or harder to use than expected. - It does not have capability to manage and depreciate complexed fixed asset, also multi subsidiary management is challanging - It is not great for multi-company businesses as you cannot be logged into more than 1 at once, you have to chop and change between them and to make intercompany transactions, you need to post separately in both entities. ## Xero customer reviews Showing reviews 1-25 of 3,329 (page 1). ### Xero - best accounting software! - Overall rating: 5/5 - Reviewer: Joy C. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent - I'm a huge fan of Xero. If you want accounting software that works, has great integrations, isn't bloated with a lot of things you don't need, and doesn't try to sell you something every time you open the software, try Xero. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Xero is excellent accounting software! In my bookkeeping practice, Xero is the software we recommend for new clients. It's easier for business owners to use than its competitors, but has the same full functionality. There is almost no downtime, the software just works as software should. I run my practice on Xero as well. #### Cons They've rolled out so many new features in the past year or so that almost anything we might have complained about has been addressed. The one thing we are still waiting on is the release of progress invoicing, but I understand that's on the roadmap. #### Reasons for choosing Xero More features, ease of use, reliability - less downtime. #### Reasons for switching to Xero Xero is easier to use, has more features for a lower price point. --- ### Great product, easy to use. - Overall rating: 5/5 - Reviewer: Loic J. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, easy to integrate with and gets the job done quickly with no fuss. As a developer their API is open and not paywalled which is nice. #### Cons Wish the base tier was not so limited in terms of number of bills and invoices. End up doing workarounds because of this. #### Reasons for choosing Xero MYOB is not great. Very fragmented product line with very anti consumer business practices. API is paywalled. --- ### Great Invoicing portal for small businesses. - Overall rating: 5/5 - Reviewer: Abhishek A. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall experience has been great with Xero. I have been sending invoices and I don't have any issue with my invoicing portal. My clients view invoices and pay them directly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Over the years, Xero has made significant changes in the way they structure their invoices. I have been using Xero for sending invoices and so far it has been great. Invoicing customization is perfect and I can link my payment options along with the invoice. #### Cons The pricing part remains my turn off for Xero. Number of invoices is still less for a value per month. I guess this should be unlimited for all the subscribers. --- ### Xero takes some learning but is definitely worth it - Overall rating: 4/5 - Reviewer: Pupp R. - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I like using Xero. I have tried other accounting software options over the years and this is my favourite. It’s not completely beginner-friendly but that’s only because it is such a comprehensive piece of software. If you take the time to learn how to use it properly and set it up to your specific requirements it’s great. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like the integrations available with Xero, it is compatible with a number of other services and softwares we use. I also like the scope of capabilities Xero has. #### Cons It isn’t the easiest software to use if you aren’t already experienced in using accounting software. Even if you have some experience using other accounting software you’ll still likely need to do some basic training or self-learning in order to use this software to its potential. #### Reasons for choosing Xero Xero had better compatibility with the other software we use and it also had a better price offer at the time. #### Reasons for switching to Xero We outgrew Zoho and decided to go for Xero as it was compatible to integrate with the various other products and platforms we use. --- ### AI-Powered Financial Management and Automation - Overall rating: 4/5 - Reviewer: Jatin K. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Xero JAX solves the problem of spending too much time manually reviewing financial data, reconciling transactions, creating invoices, and trying to understand business performance from multiple accounting reports. In my experience, it helps by bringing these tasks into a conversational AI workflow, allowing me to get financial insights and complete routine accounting activities more quickly. For example, when I needed to understand why our cash flow had become tighter over a particular period, instead of manually going through several reports and transactions, I could use JAX to analyze the relevant financial information, identify changes in income and expenses, and highlight the areas that were affecting cash flow. I could then use those insights to investigate specific invoices or expenses and take appropriate action. This saves me significant time, reduces repetitive manual work, makes financial information easier to understand, and helps me make faster, more informed business decisions. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros What I like most about Xero JAX is that it brings AI directly into the accounting workflow, making financial management faster, easier, and more efficient. I can use natural-language questions to quickly understand financial performance, cash flow, income, expenses, invoices, and other business data without manually searching through multiple reports. JAX also helps automate repetitive tasks such as invoice creation and bank reconciliation, which saves time and reduces manual effort. Its ability to analyze financial trends, provide actionable insights, work with uploaded documents, and combine Xero data with relevant external information makes it especially useful for business decision-making. I also appreciate that it works within Xero’s existing permissions and security framework, while features such as reviewable AI actions provide greater visibility and control. Overall, JAX improves productivity, reduces routine accounting workload, and makes complex financial information much easier to understand and act on. #### Cons What I dislike about Xero JAX is that, despite its strong AI capabilities, it still requires human oversight for important financial and accounting decisions. Some AI-generated responses or recommendations may need to be verified before I rely on them, particularly when dealing with sensitive financial, tax, or compliance-related matters. Its functionality can also depend on my Xero subscription, user permissions, country, and the specific features available to my account, which can make the overall experience less consistent. Some advanced capabilities are still evolving or in beta, so the feature set and performance can change over time. I also find that JAX is most valuable when the business is already deeply invested in Xero, while users expecting a completely autonomous accounting solution may find its limitations frustrating. Overall, I see JAX as a useful AI assistant, but it still needs improvement in consistency, coverage, and the level of automation it can safely provide. --- ### Surprisingly, it appears to be working without breaking - Overall rating: 5/5 - Reviewer: Hayden B. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We used to spend months closing the books due to having cabinets full of paper. I no longer have to login and logout of multiple accounts fifty times per day. I’m glad it catches mistakes such as double paying a vendor prior to my boss yelling at me. It’s nice that I can work from home a couple days per week as it’s hosted in the cloud. Tracking our 50 Grants is much easier to manage then they were with our previous software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I setup Xero by myself, which is miraculous, most of these kinds of systems fail on their first start. I've got my coffee running down my leg as I sit here trying to balance my laptop on my knee in the server room waiting for my vendor call. So, I will try to keep this short. Xero integrates with Salesforce and Concur fine. I was surprised it did not crash once we transitioned to using Dimension Structure over the old Account Number fields. Most of the time the AI Bill Coding reads the invoices correctly so I don’t have to type as much which is a small relief. #### Cons Everything has to be done on an entity-level as opposed to being able to access all information at the top-level. Finding anything takes way too long. System upgrades also take hours and lock-out our offshore team. However, the absolute worst thing about this system is that you cannot modify the Default Reporting Dates from Calendar Month to Fiscal Year. I run on a fiscal year basis. Every single time I pull reports, I have to manually override the dates to get the correct information. This wastes my time and makes me scream. --- ### The Ultimate Time-Saving Accounting Tool for Small Businesses - Overall rating: 5/5 - Reviewer: Marquita V. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Xero has been highly positive. It has transformed how I handle day-to-day accounting by moving from manual, error-prone tasks to a highly automated workflow. The user interface is clean and intuitive, making it easy to monitor my financial health at a glance. It is a robust, reliable, and essential tool for any growing business looking to save time and increase accuracy in their bookkeeping. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Xero excels at streamlining financial management through its automated bank reconciliation, which matches statement lines to entries with a single click. The real-time dashboard provides an excellent visual summary of cash flow and bank balances, while the invoicing feature significantly improves payment turnaround by allowing clients to pay directly via credit card or Stripe. Additionally, the mobile app is incredibly convenient for tracking expenses and uploading receipts on the go, and its ability to integrate with over 1,000 third-party apps makes it a highly versatile tool for any business ecosystem. #### Cons While the platform is powerful, the learning curve can be steep for users new to cloud accounting software. Some of the more advanced reporting features can also feel slightly restrictive compared to other industry-specific solutions, and the cost can add up quickly as you scale and need to integrate more specialized third-party apps --- ### Simplify admin with Xero! - Overall rating: 4/5 - Reviewer: Daniel B. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I've had a great experience with setting up and using Xero, it has been easy to navigate, provides lots of training and source material for you to learn and is compatiable with external accounts for ease of use at tax time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Xero has been a great additon to my work admin process for its ease of use, built in invoicing, reporting and compatibility with accounting. Their customer support has been amazing in helping me set up and address any bugs and issues. The easy to navigate dashboard keeps everything organised and easy to find and the variety of subscription tiers offers great value for money. #### Cons Some features are locked behind higher tiers which make it difficult to find the right option for smaller businesses --- ### Efficient Cloud Accounting That Keeps Daily Bookkeeping and Bank Reconciliation Effortless" - Overall rating: 5/5 - Reviewer: Kira H. - Verified reviewer: Yes - Industry: Information Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our financial procedure has been greatly improved using Xero. Our monthly closing time was nearly halved by switching to cloud accounting, which also eliminated the need for manual spreadsheet tracking. Instead of hurrying around tax time, we can classify spending on a daily basis by connecting bank feeds directly into Xero. Our cash flow has also significantly improved because to the platform's capacity to issue invoices instantly and monitor when clients read them. Although there are a few small issues with direct support response times, the platform's dependability and efficiency improvements make it an essential tool for our operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I really enjoyed the strong third-party integration library—it makes connecting with Stripe, PayPal, and payroll processors seamless. The clean, modern dashboard also provides a clear snapshot of cash flow, unpaid invoices, and upcoming bills at a glance. #### Cons Customer support is primarily ticket- and email-based, so getting a quick response to urgent, real-time issues can take longer than desired. Recent price-tier increases also make the platform somewhat expensive for micro-businesses that only need basic invoicing features. --- ### Good for very small companies. - Overall rating: 4/5 - Reviewer: Julian M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered It was a straightforward experience. We didn't require much functionality as our needs are very basic. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Very easy to set up when we needed to pay our staff. We were a small company, but as soon as we took employees on board, we needed a paywall that would be straightforward to configure. #### Cons We didn't immediately get clarity on the situation regarding pensions, but that is fortunately now cleared up. --- ### Xero - a great fit for our small business - Overall rating: 5/5 - Reviewer: Matthew C. - Verified reviewer: Yes - Industry: Machinery - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In the more than 5 years we have been using the software, our experience with Xero has been overwhelmingly positive. The improvements and new features that have been added in that time have been relevant and well implemented #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros For us as a small manufacturing company that exports its products worldwide, Xero has proved to be an excellent fit with our needs. It integrates seamlessly with our bank accounts in multiple currencies, as well as our MRP system. The VAT reporting makes submitting VAT returns a very straightforward process. The product is simple to use and all members of our team are comfortable with it. Overall, it provides a high degree of functionality at a very reasonable price point. #### Cons My only complaint would have been that tools for visualising your financial data were a little thin on the ground, but the new analytics features seem to have addressed this. #### Reasons for choosing Xero Had all the features we needed at a reasonable price --- ### Game changing accounting solutions - Overall rating: 5/5 - Reviewer: John L. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Xero has become a standard tool I use to understand my business performance since incorporation and a tool I believe I will continue to use at least until my business scales to the next level and I need to put other plans in place in terms of managing my business accounts and reporting. At the moment this is just me as a solo founder, I would love if Xero could also facilitate this transition for scaling businesses with a scale up or expansion onboarding aspect to ensure that practices and requirements for accounting are always easily accessible. Overall I think that I couldn't have picked a better tool, though I am financial literate I am not a chartered accountant yet I feel Xero has allowed me a much more effective way to stay close to my company financial performance, even greater than relying on outsourcing to a more expensive professional in the traditional route. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Xero onboarding and low cost entry point for start-ups and first time users give the perfect opportunity to validate the value of this platform. It takes times to understand and know if an accounting service provider is giving you what you need and the onboarding process did exactly this for me and my business. Once I had my integrations set up with my bank for transaction tracking managing my company accounts has been easy, I've been able to easily issue and track invoices for my customers as well as ensure that my accounts are to hand when it comes to VAT and other government reporting requirements relating to financial statements preparations. #### Cons Xero offers great integrations and really high value use for retrospective accounting. It seems that there is a real opportunity for the team to offer forecasting tools and predictive scenarios to help business owners to plan for their upcoming financial quarters and years ahead. This can be benchmarked or leveraged at a later stage using historical data that is entered into the platform. At the moment I find that I can best deliver this analysis outside the platform however I think that there is place inside the service to manage this aspect of running my business. #### Reasons for choosing Xero After reading various different reviews and looking at the development trends it seemed to me that although the products were equivalent at the time of my selection Xero seemed to be developing and improving their product at a faster rate. They also offered a very strong discounted joining period to allow the use case to be explored without too much financial pressure. --- ### Efficient and User-Friendly Accounting, with Minor Limitations for Advanced Needs - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Xero has been very positive, especially for managing day-to-day accounting tasks efficiently. The platform is easy to navigate, and features like bank reconciliation, invoicing, and real-time financial tracking make routine processes much quicker and more organized. It’s particularly useful for keeping everything in one place without needing multiple tools. At the same time, I’ve found that for more complex requirements, like detailed reporting or advanced customizations, it can feel a bit limited and sometimes requires workarounds using external tools. Despite that, for regular accounting needs and overall usability, it’s a reliable and user-friendly solution that has significantly improved workflow efficiency. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I like most about Xero is how intuitive and time-saving it is for day-to-day financial management. The dashboard gives a clear, real-time view of cash flow, bank balances, and outstanding invoices, which makes decision-making much easier. I’ve found the bank reconciliation feature especially efficient, it automatically matches transactions and significantly reduces manual effort. The invoicing function is also smooth, with easy customization and quick sharing options, which helps streamline client interactions. That said, while it’s great for standard accounting needs, it can feel slightly limited when dealing with more complex reporting or highly customized requirements. Overall, it strikes a good balance between usability and functionality, especially for small to mid-sized businesses looking for a reliable, cloud-based accounting solution. #### Cons What I like least about Xero is that some of its advanced features can feel limited, particularly when it comes to highly customized reporting or complex financial analysis. For example, generating detailed, tailored reports often requires exporting data to Excel, which adds an extra step. I’ve also noticed that as transaction volume increases, the platform can occasionally feel slower, especially during bank reconciliation or when loading reports. Additionally, certain features like multi-currency handling or more advanced integrations, are only available in higher-tier plans, which can make it less cost-effective for growing businesses. --- ### Xero - user-friendly and intuitive - Overall rating: 5/5 - Reviewer: Emma C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. User-friendly and intuitive for people like me, who don't have finance backgrounds. This would always be my go-to accounts software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I'm not an accountant or even a fully trained book-keepter, but I use Xero every day. Having previously used other packages for our accounts, Xero is brilliant in terms of being user friendly and intuitive. I love that it syncs with our bank, our CRM software and the app we use for expenses. #### Cons If ever I need support, I feel like I'm scrabbling around trying to work out where to go to get it. I would love to have as chat bubble somewhere obvious - as long as it doesn't lead to getting stuck in a BOT loop! #### Reasons for switching to Xero It was a recommendation by our accountants. --- ### Good product - Overall rating: 5/5 - Reviewer: Abi S. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience at Xerox was a solid and valuable one that helped me build a strong foundation in the tech and document solutions industry. On the positive side, I really appreciated the company’s legacy of innovation, the collaborative teams, and the opportunities to work on meaningful projects that directly improved client workflows. The benefits were competitive, there was good access to training and development resources, and in many roles, work-life balance was decent especially with flexible or hybrid options in recent years. I learned a lot about problem solving, customer focus, and navigating large-scale corporate environments, and I made some great professional connections. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really appreciated the strong emphasis on innovation and problem solving at Xerox. The company has a rich history in technology and document management, and I loved being part of teams that were encouraged to find creative solutions for clients whether it was optimizing workflows with multifunction printers or implementing digital transformation projects. The collaborative environment and access to cutting edge tools allowed me to learn a lot and see the direct impact of my work on improving efficiency for businesses. It felt rewarding to work with talented colleagues who were passionate about delivering reliable, high-quality solutions. #### Cons What I liked least was the pace of change in some areas, particularly the bureaucratic processes that sometimes slowed down decision making and project execution. In a fast evolving tech landscape, waiting for approvals through multiple layers could delay innovation. That said, I understand it’s common in large, established organizations, and it taught me valuable skills in navigating complex structures and advocating effectively for improvements. I’m excited about opportunities where I can bring that experience to a role with even more agility. --- ### Excellent one stop accounting software - Overall rating: 5/5 - Reviewer: Emma B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Xero is extremely positive. It offers everything I need to successfully do the accounting for a non-profit with good safety features, different user profiles and access, and storage. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Xero is an excellent cloud-based accounting platform that is easy to use, and offers very good quick and responsive customer support. Its simple, clear dashboard makes everyday accounting tasks—such as invoicing, bank reconciliation, and expense tracking—efficient. It has many different functions and capabilities which speed up reconciling and customisable reports. It is able to integrate with other software and banks. It offers great value for money for all the features it has. #### Cons Xero can slow down when you have a lot of transactions, but into the hundreds of thousands and it is not too slow that it is unusable, and this is a minor element, and all the pros outweigh this small con. --- ### Satisfactory ✨️ - Overall rating: 5/5 - Reviewer: Pepukai Loyd C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Satisfied. I used xero for over teo years in a Hospitality business, managing over 20 instances of Xero. Never faced any issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It is easy yo use, easy to set up and provides very good user training. Provides room for customisation as well. #### Cons Nothing really. I find it user-friendly. Sighthly difficult to use for multi-entity kind of business. --- ### Bank feed not working as advertised - Overall rating: 1/5 - Reviewer: Adrien J. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Very poor, we are considering switching to another solution, one that delivers what it advertises it does and with a product team that takes ownership when it falls short. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Simplicity and ease of set-up. Problem is product does not work as advertised and Xero does not want to fix. #### Cons Bank integration does not work as advertised. Information comes truncated. Although they acknowledge the issue, Xero does not want to take ownership of fixing it. In short, they sell something they don't deliver. This is scamming customers. --- ### Simple and easy to use - Overall rating: 5/5 - Reviewer: Navpreet K. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience is that the cloud-based system allows users to access their financial information from anywhere, and its integration with many third-party apps makes workflow management much more efficient for reporting and any other tasks. It can be accessible through mobile. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Xero is an excellent accounting platform for small and medium-sized businesses. I really like its clean and easy-to-use interface, which makes invoicing, expense tracking, payroll, and bank reconciliation simple to manage. #### Cons One thing I like less about Xero is that some advanced accounting features can take time to learn for new users. In addition, customer support response times may occasionally be slower during busy periods, and certain features may require higher-priced plans. --- ### Xero Review - Overall rating: 4/5 - Reviewer: Rachel T. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I find Xero very easy to use and it produces the reports we need well. Xero keeps us well informed with changes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Bank reconciliations are quick and easy with the "match" function which easily allocates receipts. Being able to memorise bills also saves time entering. #### Cons Lately there have been some software issues which slowed things down, but these happen rarely. Overall performance is great. --- ### My Opinion on Xero Usage - Overall rating: 5/5 - Reviewer: Amber L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been a remarkable and fruitful journey with Xero in the healthcare industry to carry out accounting tasks online. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Xero has a mobile application that allows me process patient payments during discharge in my organization as well as creating invoices automatically. #### Cons For the entire duration that have been in my current organization, I have never come across any overwhelming scenario while using Xero. --- ### Using Xero for Telecommunications Accounting Needs - Overall rating: 5/5 - Reviewer: Darien B. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was easy to implement and start using Xero without partnering with external system deployers. I like how it makes it easy to process payments online, manage inventories and customize invoices. #### Cons Even though Xero lack global enterprises accounting features it has a robust integration capability that allows me to connect with external tools such as SAP Concur. --- ### Great software - Overall rating: 5/5 - Reviewer: Emily G. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Definitely recommend, so easy to use for bookkeeping needs. Clearly laid out and good to use for multiple users on the same accounts #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I mainly use Xero and love it as it's so easy to use and has a clear layout to find where you can get certain information from. It's also leaves a good trail to see when bills were created, who by, if anything has been changed and when. It gets regularly updated and easy to link up bank feeds #### Cons It's a little bit pricey, and the payroll software (paid extra) isn't as good as other payroll software --- ### Best Accounting Software for Small Businesses - Overall rating: 5/5 - Reviewer: Mahi P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Xero has been fantastic because It simplifies accounting tasks and helps keep everything organized. It is a reliable tool for managing daily finances without any hassle. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Xero is extremely easy to use for beginners and that dashboard is very clean and gives a quick overview of my business finances. I really like the reporting features they are detailed and easy to generate and It offers great value for money considering the time it saves on manual work. The features like invoicing and bill tracking are very helpful. #### Cons Sometimes the customer support takes a bit longer to respond than expected Occasionally and I have faced minor bugs and issues with the bank feed connection but they usually get resolved. --- ### Recalculate international medical assistance expenses. - Overall rating: 4/5 - Reviewer: Hikmet L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Accurate accounting is critical as a Medical Assistance Specialist. I am using it to control our international case costs. It is affordable yet the customer service should be refined. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros The dashboard is so user-friendly that it is simple to use the invoicing option and charge international insurance firms of a complicated medical evacuation within a short period. #### Cons Sometimes bugs and problems can make urgent financial syncs slow, and customer service is usually slow when it comes to time-sensitive medical billing questions. ## More reviews [Next reviews](https://www.softwareadvice.com/accounting/xero-profile/reviews/?page=2) --- Xero Reviews, Pros and Cons - 2026 Software Advice