All Rydoo Reviews

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User Profile

GARY

Verified reviewer

Building Materials, 201-500 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2018

this works great to keep track of expenses

PROS

The ease to snap a pic and have the receipt recorded. Also to be able to not have to save receipte in an envelope or pocket - no more lost receipts.

CONS

Sometimes it does not auto read the receipt . Also, if the pic is taken in low light it doesn't recognize it. It also reads the first line as the business name - sometimes that's not the case.

Marsha

Verified reviewer

Automotive, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2019

Next Steps with Rydoo

It has taken 2 years to fully integrate Rydoo at our Organization due to Smart Phone challenged users. Now that all employees are using the platform, it runs very well. Those who utilize Apps especially love the platform.

PROS

The App is extremely easy to use. If you can use an App, you can easily migrate to using this software. The travel features are a great upgrade. Because the receipts are in the cloud, you can quickly run reports for tax/audit purposes providing ample evidence for auditors.

CONS

File maintenance is cumbersome for users with accounting and controller privileges. You can contact Support but you really should be able to do on your own.

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Juhani

Verified reviewer

Marketing and Advertising, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2020

Caution for fraudulent cancellation policy

PROS

I tried to use Rydoo and its predecessor Xpenditure a long time for handling the company receipts. I never got it to work very well, and moved to another system. The cancellation procedure was awful, and I believe it tells a lot about Rydoo's company culture and practices.

CONS

What made the experience exceptionally bad, was that their cancellation procedure easily tricks you to to put the account into a "read-only" mode, instead of deleting it all together. Even though you get a confirmation on the screen, they don't send the confirmation by email, and will charge additional amount for the "read-only" mode. This charge is not described in a contract or terms and conditions. Their customer service or even the top management did not want to hear my complaints, and customer service rep was, in a word, impolite in their communications. Because of this, I was forced to dispute the charge with my credit card company, and I felt that I need to write this review to warn others who are considering their services.

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Tiffany

Verified reviewer

Management Consulting, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

Great Expense Software for Road Warriors

Matching doesn’t always match obvious charges it should have to take the extra step of logging in on your computer to help the software match the receipts you have uploaded.

PROS

The mobile app is excellent for scanning and uploading receipts!

CONS

If you are connected to your hotspot scanning and uploading receipts does not work. You have to disconnect to get the app to work as it should.

User Profile

Yamini

Verified reviewer

Information Technology and Services, 201-500 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

Manage all your expenses easily

PROS

It recognizes almost all the text from your images whether they are taken from a mobile phone or a webcam and auto-fills all the forms in their correct places. Easiest way to manage all your company expenses.

CONS

Sometimes I have faced issues while using this on my phone as an app. Might be the next updates would resolve this.

Dave

Verified reviewer

Used daily for less than 6 months

Review Source: GetApp

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed September 2016

Xpenditure

This app will keep me up to date with my bookkeeping. It allows me to almost instantly upload the photographed receipt from my phone straight into my books. Once there I can edit as necessary and export a categorised report of my expenses.

PROS

Immediate uploading of photographed receipts.

CONS

Doesn't always read the receipt correctly.

Sarah

Verified reviewer

Used daily for less than 6 months

Review Source: GetApp

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2016

A few annoying things on set up but good integration

Integrated with FreeAgent and provides a good image and posting service. Works well. The set up was a bit tiresome and a couple of categories are somehow not working but overall a huge timesaver.

Vendor Response

Hi, thank you for your valuable feedback. If you need any help setting up your account, just let us know. We're happy to help!

Replied September 2016

Annetta

Verified reviewer

Farming, 5,001-10,000 employees

Used less than 6 months

Review Source: GetApp

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

Reviewed March 2016

Xpenditures

So far, I've been pretty impressed with how automated and "intelligent" the app is in determining merchant, receipt total, date, etc. I looked at several scanners and devices before deciding to give Xpenditures a whirl. I think it's going to free up a lot of my time spent entering data to a spreadsheet.

PROS

That it reads the receipt and can "intelligently" determine merchant, amount, etc. from a picture taken with my phone. I think I'm really going to love using it!

CONS

I haven't done much yet with the reports and such - but a tutorial giving pointers would be helpful in getting started and setting up my system preferences (maybe I missed it??? and it already exists?) I do like having Help Chat available!

Christopher

Verified reviewer

Used less than 6 months

Review Source: GetApp

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

Reviewed May 2016

Claiming your expenses back is now not so much of a chore

I have only recently started using Xpenditure as a way to store & manage my expenses. Before expenses had to be scanned individually, but with Xpenditure the option to take a photo and have all the hard work done for you has cut the amount of time needed to log expenses at the end of the month. I work in construction and am away on site for the majority of the week, with out access to a computer / scanner, having Xpenditure on my phone enables you to take a photo of your receipt immediately once you made a purchase and log it with out having to worry about carrying the receipt around with you after.

PROS

Usability, accessibility where ever you are, not having to log date/store/etc. manually

CONS

making it easier to save a project heading

Mariavittoria

Building Materials, 11-50 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed July 2021

Not really satisfied

Well at the beginning it was good.. but I think in the last year it's declining..

PROS

Easy to scan receipt. Easy to use with user.

CONS

No way to update easily credit card statement. Every time we do that, i.e. once a month , two of our credit card statements do not update correctly. Which one, it's random. Now I will have to do that manually. Thanks Rydoo, you are good at promising.. but then, it's my problem. I have been having patience, but I think i will migrate for next year to something easier, or at least cheaper...

Reason for choosing Rydoo

Easy to import credit card statements. I was wrong.

Reasons for switching to Rydoo

Pricing. And they were not working well with Italian credit card statements.

FRANK

Electrical/Electronic Manufacturing, 201-500 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed December 2018

Downhill

This was a great app before Rydoo purchased Expenditure. It has gone downhill with every update since the purchase. I've never seen anything like it. They've turned a good app into absolute junk. I'm switching to another app even though I recently paid for an entire year.

PROS

This used to work great. It uploaded emails and camera shots without issue. Made doing a expense report a piece of cake. I had my entire sales team using it. It's been a steep downhill ride for the last six months. Our entire company is changing, most likely to Concur.

CONS

Will no longer upload emailed receipts. Camera uploads are slow and often are duplicated. The software has a tendency to take the amount before tip, which makes it worse than useful. You have to check every receipt to make sure it uploads correctly.

Justin

Machinery, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Easy and feature rich for a user

PROS

I use this software daily for my expense reporting. Having used other software in other companies, Rydoo is much easier and doesn't clutter the user experience. I like that the experience is consistent between the mobile app and the web-based interface.

CONS

The only issue I have is that if you don't wait for the expense to show as created after saving, you will lose the uploaded receipt.

Joachim

Business Supplies and Equipment, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2017

Good software supporting small businesses

It is a good software, but in some parts possibility for optimization. f.i. in the mobile version it should be possible to enter all datas (VAT) and it should be possible to forward the bill to the boss. There should be a direct link from the report to the expense, without going the deviation via expenses and the filter there

PROS

A lot of functions included - good for a small business

CONS

At some parts a bit complicated

Daniel

Hospital & Health Care, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2017

Managing expenses of a Team

Dear All, I am the Application and Service Manager of DORC Germany. With this tool Expenditure it is very easy to manage the expenses of a Team (6 members). You have You categories and can also select and analyze expenses to make a statisik. Good tool very good.

PROS

Very easy to manage expenses of the Team (6 members)

CONS

I only can approve expenses of the team on the website an App would be finde also to change the paramter to approver.

Anonymous

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed November 2017

Frustrating at best.

So far not much at all.

PROS

Good user interface, that is abut it. I wish I could have more positive things to say but I don't.

CONS

extremely poor back office interface. Highly inefficient for companies with different entities (in different countries), different clients and different client projects. The Exact Online interface is without a doubt the worst developed interface that exists. The development team and QA department absolutely messed this up real good.

Vendor Response

We would like to apologize for your negative experience with Xpenditure. I believe our customer success team already reached out to you to solve any issues you had. Hope this will give you a better experience with us and that we will help you save your company and team time.

Replied November 2017

Peter

Information Technology and Services, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2016

Xpenditure connects our business!

As a financial employee of the administration of our German business, I am using Xpenditure software since for 9 months now. We (financial end) and the users (business end) use the software for approving and reporting invoices payable, as well as personal expense reports. My experience is that the software has a lot of features that enables me to finetune the use and output we desire. On a more philosophical note, the usage of Xpenditure is one of the means to connect our remote business office in Munich with shared service center in Amsterdam.

PROS

Layout, instant customer support by chat, reporting format, reliable

CONS

Data is less editable then I would like to see, i.e. data should be able to be extracted as Excel file for instance.

Lisa

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed July 2018

A simple tool to track my expenses - but has the occasional hiccup

PROS

Capturing expenses on the go via the mobile app is simple and quick Makes it easy for my to get reports ready when it's GST return time.

CONS

Software stil has occasional hiccups. Sometimes it seems to pick and change currencies at random and the mobile app does freeze occasionally. But I've also noticed significant improvements over the last 6 months so I'm confident this is being worked on.

Christine

Medical Devices, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2017

Xpenditure Survey

I really like the use of Xpenditure. Updated App on my phone & do not like having to log on email and password every time I need to enter a receipt on my phone.

PROS

easy to use . Don't have to keep paper receipts anymore

Christian

Pharmaceuticals, 1,001-5,000 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed January 2017

CV Review 2017

This is just a great time saver most of the job is done with the Phone. A last review on computer remains necessary. Round invoices to be double check as it can be due to the format of some invoice (ie. when the figure in the bottom is the cash that you gave, not the amount that you paid)

PROS

Time saving

CONS

Some date enter in the Phone disappear (countries). Country list on Phone is not user friendly (need long scroll down)

Sundeep

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed January 2018

Simple small business solution

It centralizes expenses easily and quickly

PROS

The software is very easy to use and has the functionality required for a very small business to keep track of expenses

CONS

It can occasionally take a while for larger reports to get uploaded in comparison to other accounting softwares.

Sandy

Management Consulting, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2016

Xpenditure Review

This product has helped free up my time from spending countless hours processing expense reports. So far it seems to be a very valuable tool for us.

PROS

It is very easy to use. I was able to add one of our employees and with very little instruction they were able to upload and submit expenses.

CONS

One feature that would be nice to have is the ability to edit transactions from within a trip. I am still struggling to figure out the per diems but I am sure that will come with time.

Pedro

Construction, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2016

Great App and great service!

We use it to manage expenses for a small start up. It's the best option to report expenses we found after great searching. It does exactly what we needed: to see where the money is going away.

PROS

Really easy to use. Even our most senior partners learned to report their expenses after a short tutorial. It's really intuitive. Costumer support is also great.

CONS

It's a little bit expensive, but it's worth it. Free software doesn't work well with teams.

Elizabeth

Non-Profit Organization Management, 201-500 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed December 2021

Easy to Use

PROS

I use this software to submit receipts for reimbursement. I only use it on occasion so I am not as adept as I would like to be with it. I think overall it is easy to use and gets the job done.

CONS

I wish it was more intuitive. It seems handy to upload receipts but every time I do I get flagged for the receipt being missing so I have to redo my submission.

Nicole

Construction, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2016

Xpenditure for a VERY small business

I have had exceptional live chat service throughout my trial period and it was a huge factor in deciding to go ahead with a subscription.

PROS

Ease of use and set up was relatively easy compared to other accounting programs I've used before. For such a small business, we needed something simple and this seems to suit our needs exceptionally well.

CONS

Setting up the GST component for Australian businesses and not having an Australian ABN in the set up. The wording in particular is confusing when trying to set it up in Aus. It is set up to show 10% but if you are only putting in partial GST you have to remove the GST and select something different because the program wont allow you to adjust the amount.

User Profile

Maddie

Verified reviewer

Information Technology and Services, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2022

Traveling and spending on a regular basis couldn't be easier with it

From scanning through submission, Rydoo provides a user-friendly application that breaks down the process into a series of distinct phases. Streamlining the process of creating and uploading tickets, which are immediately converted into the necessary data. Prior to rydoo, it would take longer to acquire approval for spending. Due to the fact that this method is more well-structured, there is less of a possibility that an expenditure payment would be missed.

PROS

I appreciate the tool's simplicity and the helpfulness of the support staff. The ease with which I was able to enter information and obtain reimbursement for my costs; the simplicity with which new expenses could be added and existing ones could be updated. It's awe-inspiring that the worth of factors is automatically recorded.

CONS

There are few possibilities available. The software appears to have a slender feature set. Ex. Compared to your primary currency, you can't see the conversion rate. There are instances when we need to alter the scan too much; keep moving forward with scanning and intelligence to automatically fill in the data.

Reasons for switching to Rydoo

Expensions on the move is the greatest mobile app. Open it up and take a photo, and you're done. Scan receipts with ease. The user interface is really simple. Even the most reticent members of the team have embraced the new technology and are pleased with it. A fast and open verification procedure.

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