Best debt collection software for the money

We feel like a real partner with Yaypay. They always provide timely support, listen to our feedback and work hard to address the items as quickly as possible.

Pros

Yaypay is very intuitive and friendly to use that allows anyone to easily view and understand the data. It is capturing more features all the time and well versed with tight integration to our other systems.

Cons

There are a few more features we would like however, they are quickly capturing more features and continuing getting more feedback.

YayPay and Us

Overall YayPay has been a great partner and we understand the limitations at the moment due to it being a relative new software and understanding their pipeline for add-ons. We hope to see great things from YayPay.

Pros

The software is very user friendly and has a great potential to be a very robust system that can stand out amongst a sea of dunning apps. I do like the support and direct line I have with our Account Manager, since this gives a more on-hand care touch, which I hope doesn't change as they scale.

Cons

There are challenges with the partners YayPay has partnered with such as credit card merchants, it seems the partners are not very flexible with terms and have a very "our way or nothing at all" attitude and are care more about their bottomline than having a good partnership and thus has prevented us from using YayPay to its fullest capabilities.

YayPay

Pros

I like the dashboard because it shows all of the pertinent aging information (DSO, total payments collected for the month, total outstanding invoices, etc) with ease of access to the details of that data. Website is bright and easy to navigate. Very simple.

Cons

I would like to search an invoice in the search bar and have the account pop up without having to drill into the window. I would like to be able to send notices on the individual invoice contact level. Right now we are only able to send on an account level.

From an IC standpoint, very helpful

Pros

As an AM I need to have clear insights into my customers and if they owe money or when they can expect their next bill, etc. YayPay is straightforward and easy to use and allows me to have transparency into my book of business.

Cons

I've been using YayPay for less than 6 months and so far it's nothing but helpful.

Yaypay: A quality Solution Meeting and Exceeding Business Needs!

Yaypay has enabled us to automate frequent and consistent communication with our customers which has reduced the time spent by our AR team doing repetitive tasks, allowing them time to focus on value added activities. We have only been live for just over a month but we have see some acceleration of cash receipts, and are hoping for a reduction in DSO.

Pros

The software is easy to implement and the Yaypay team does most of the heavy lifting! The User Interface is easy to use, even for our Collections Specialists in other global regions. The self service customization makes updating or changing communications and workflows easy and immediate. The Yaypay team is helpful, professional and knowledgeable. They are open to feedback and improvements and continue to seek ways to better serve their customers!

Cons

Some of the functionality isn't there yet or doesn't work with our instance of our ERP. It's scaled for Global use but is still very US centric, common business practises in EMEA as an example (date format) cannot be localized.