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ZipBooks software

74 reviews(4.5/5)
74 reviews(4.5/5)

ZipBooks is a cloud-based accounting and payment processing solution designed for small and midsize businesses. It offers financial reporting, core accounting, budgeting and forecasting.

ZipBooks allows users to create customized emails and invoices with logos, themes and messages. The online accounting functionality of the software includes accounts receivable and bank reconciliation. With the help of bank integration, the system automatically pulls transactions and generates real-time summaries of company expenses.

ZipBooks offers project management tools that allow users to create tasks, assign them to team members and track performance with a real-time dashboard. The product also features invoice financing, which credits invoice amounts to business accounts within 24 hours of invoice creation, even if the payment is pending from the client’s side.

Support is available via email. ZipBooks charges users for each advance on an invoice.

Supported Operating System(s):
Web browser (OS agnostic)

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74 Reviews of ZipBooks

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  • Verified Reviewer

    July 2018

    Intuitive time tracking product that makes billing tracking a basic process

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Nice UI, very easy to use and teach new team members how to track their time per projects. Makes a simple process (project time tracking) a simple task for team members to achieve per week.

    Cons

    The mobile applications can use some work. The iOS application is pretty buggy, but accessed through the web, it is pretty flawless.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    Great way to keep your accountancy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Really good tool to help you with the accounting books of startup, you can create online invoices, track time, bills, etc

    Cons

    It is a very complete software and easy to use, I have no complaints about this software, really it works very good

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Brian from Performix

    July 2018

    Use this app frequently to pass time and to get a nice read!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great app! They provide the best reads of the day, week and month. Working in NYC , very convenient to walk into a Barnes n Nobles and get a quick peak of today's best read.

    Cons

    Best reads are often repeated. On days I actually want to check out what to read and noticing it before is a turn off.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Leigh from Self-employed

    June 2018

    Great Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    For small business, it's perfect.

    Pros

    The software is user friendly. Easy to re-set up our company. Like the on-line look from the customer's point of view. It's easy to complete.

    Cons

    I do find it a bit frustrating that I cannot find out WHEN my deposits are estimated to hit my bank. It's either that it doesn't exist in the software, or that it's difficult, even for a daily user, to find it in the menu system.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Kathleen from Katie Kates Store

    Number of employees: 1 employee

    June 2018

    No other way to go than ZipBooks - 100% Satisfied!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Bookkeeping service available to me via chat. Wonderful Bookkeepers such as Karin to help me along. Categorization help, ability to have a business report readily available any day. I love this program.

    Pros

    Extremely easy to use interface. Live chat option with a bookkeeper, preset categorization, help every step of the way, ability to track EVERYTHING about my business.

    Cons

    No inventory tracking feature. I would love more freedom in setting up my invoices. I need more options because my products vary. Also no intergration with eBay. But I still love the software.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Janet from URE

    Number of employees: 51-200 employees

    May 2018

    Responsive Leadership & Support Team

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It has saved us so much time and frustration and they are responsive to customer feedback.

    Pros

    - Simple, Attractive User Interface. Not difficult to learn or teach staff. Easy for customers to interact with.
    - Shout out to the support staff who has been stellar at listening and resolving issues.

    Cons

    Growing company always have hiccups but they are always responsive and willing to listen to customers and fix things ASAP

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Chai from Chai Landau

    May 2018

    I love ZipBooks! Switched from QuickBooks and never looking back.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It has a free level without ridiculous limits, as well as a more robust premium version. It is beautifully designed, easy to use, and allows for people to keep detailed records easily.

    Cons

    The little upgrade messages can get in the way sometimes - if you click the wrong area, you might lose your invoice when it asks you to upgrade. Just a small bug, but pretty unpleasant.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Tyler from srnd.org

    April 2018

    Receiving payments is absolutely insane.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It looks nice and relatively polished, it's easy to navigate, and the setup process (seems) pretty easy.

    Cons

    The setup process is bizarre. Only after I had received a payment, I was told they were holding my funds until I sent them my Social Security Number USING LIVE CHAT, which is absolutely insane. The live chat provider they use, in fact, specifically says it is not secure enough for that, and forbids them from doing so in their Terms of Service.

    Additionally, weird features are gated on the free plan. For example, you can't see your notifications.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Debbie from CWS

    Number of employees: 1 employee

    April 2018

    ZipBooks provided simple software and it grew with me - from free to inexpensive.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I started with accounting but now I use it for invoicing and time tracking. I can share with other users as well. Reports are easy to see and simple to use.

    Pros

    You don't need to be certified to use it! Unlike other accounting options :). It was easy to use, the reports were great and it helped for invoicing, time tracking and accounting.

    Cons

    They are still growing their integrations to work with other software and solutions so you can't connect with very many apps outside paypal, stripe, and wepay.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Brian from 4tell Solutions

    Number of employees: 11-50 employees

    April 2018

    This wasn't anything special - just an ordinary accounting software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What I liked best is that the customer service was excellent and always very responsive. That goes a long way when you try to do a conversion.

    Cons

    It's relatively ordinary which is why we didn't go with it but that doesn't make it a bad software. It's best for small business.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Caitlin from AMAZING MARKETING LTD

    April 2018

    I'm a ZipBooks Fangirl! I've tried several accounting options & they provide the best value!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've been able to spend less time on my accounting. I don't have to create reports, ZipBooks does it all based on my chart of accounts and other information. The customer service is super fantastic and supportive. The help files are well written, concise and easy to understand. The cost is low and the tiered pricing system is really fair. I can connect multiple accounts and add staff to my account. I can use time tracking, set up automatic invoices, pre-set items and tasks, add documents, just to name a few! My personal account is turned into a profile which is hosted on their system. My clients can leave reviews and potential clients can find and contact me.

    Pros

    Beside the cost (I'm on the pro version and it's still cheaper than the basic version of Xero and others), it automatically creates all the reports I need and shows them in a way that means I don't need an accounting degree! So my general ledger, my profit and loss statements - it's all there for me! Everything is so simple to use that I spent the first couple of weeks overthinking the whole thing - because it can't be that simple right?! The layout is so easy to navigate, the chart of accounts is simple to understand, and when I need a hand (I've managed to mess things up in my ignorance of double entry accounting) the customer support team are right there and get my problem sorted so quickly!

    Cons

    My biggest con is that it's really USA-centric. I'm not in the States so I can't connect my bank account to the system so I have to manually import my statements. For me, it's well worth the effort because the system saves me time and stress in so many other ways. Also I'm a sole trader so I don't have many accounts to sort out. I can imagine it would be different for someone with a bigger company or more regular turnover.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    March 2018

    Indispensable tool for managing the books of a small to medium business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    At tax time, my job is significantly easier!

    Pros

    ZipBooks makes tax time easy - in the past I struggled to gather all the information needed to file taxes for our small business - after using ZipBooks for the last year, taxes are a breeze and I no longer dread the day(s) spent preparing my tax returns.

    Cons

    I wish there was a little more on the free tier - they do a lot to make you buy a subscription, which is an understandable business model, but sometimes I wish things like syncing a bank account more than once a day (especially if you have to change your password on the banking website) were included in the free tier.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Jack from Jack & Bean

    March 2018

    A great invoicing and accounting solution for small agencies and freelancers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A highly functional and easy-to-use platform for client invoicing and accounting.

    Pros

    Zipbooks is a phenomenal tool for invoicing and billing clients. As a digital agency, our team does all of our estimating, invoicing, billing, time tracking and accounting through Zipbooks, and it's been a great experience. The platform has seen continuous improvement throughout 2017 and 2018, so I have a lot of confidence that we'll continue to run our business through Zipbooks.

    Cons

    The slick interface comes to be a burden when reconciling transactions - if you're not an accountant by trade, it can be easy to make a mistake and have difficulty correcting it due to the streamlined presentation. After struggling with this, I've been able to refine my reporting process to work well with Zipbooks.

    The project management tool/time tracking was a bit weak but it is getting better and I'm happy to see the service improve.

    I would also like to see support for signing contracts/agreements for related invoices.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Robin from Floof, LLC

    March 2018

    Zipbooks makes it easy for me to manage accounting for my consulting business.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The user interface is intuitive and easy! I like that I don't have to be an accounting pro to get set up and start invoicing clients. My clients love how easy it is to pay me. They click a couple of buttons and they are done, which means faster payments and more efficient accounting for me!

    Cons

    Because I don't understand accounting, I had some trouble reconciling some of the charges/credits and couldn't "undo" what I'd done very easily. It's not the most forgiving, however, their customer service was top notch in helping me solve the issue for no additional charges. I thought I'd have to hire someone to fix it, and they gave me free advice to help me fix it myself.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Paul from Wilmette Real Estate Mgmnt & Co. llc

    Number of employees: 201-500 employees

    February 2018

    Best DIY accounting software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Zipbooks is the best and easiest accounting software available out there. I know this because I free tried them all. They differentiate themselves bye the ease of use and the app that is above and beyond user-friendly. I have access to all the features that I need even though I'm on the free plan so with the upgrade you can get access to the most powerful features available. I recommend the software strongly to everyone. Paul

    Cons

    I'm waiting for the Android phone app to be released soon. They are expecting to be released in the beginning of the second quarter of 2018

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Cindy from Night Stone Consulting

    Number of employees: 2-10 employees

    February 2018

    ZipBooks is very easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    You do not have to have any accounting experience to use it. The importing feature from the Banks is fantastic, saving a ton of time of tracking expenses and applying them to the appropriate expense categories (accounts). The Time Tracking is also very easy to use.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Ruth from Signs67

    January 2018

    I have utilized the on-line customer support as I am not a trained bookkeeper.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The ease of invoices being able to be tracked and simple so all can understand it.

    Pros

    For this software things I like and appreciate the best is the customer support. I have needed on-line chat several times and they always answer, but goes a step farther in teaching me what I need to know to prevent this mistake from happening again and repeating. I also like how easy it is create an invoice.

    Cons

    The cons for me or a limited amount reports, lack of export options, and the large difference in categories.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Orlando from iBuildWeb.Solutions

    January 2018

    Powerful freeware! Easy to understand interface. Fairly easy to use. Very satisfied!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software connects with your bank account and automatically syncs transactions and auto-categorizes transactions. I've only been using for a few days, but have not had an issue with the auto-categorization of expenses and revenues. Saves a lot of time. I also like the auto-generated financial statements. Goof feature for free software.

    Cons

    I did have to brush up on some accounting fundamentals to ensure I am recording transactions correctly. It would be nice if they had some tips/descriptions of different types of transactions and how to properly record them. Was able to figure it all out through Google search though.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    January 2018

    Gamechanger for how I do online coaching/consulting.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Streamlined my invoicing system.

    Pros

    At the end of this day, this has streamlined how I send invoices and receive payments, without having to think about the software. That's a win for me.

    Cons

    There are some aspects of the UI that feel a bit bloated and unnecessary. Could be streamlined some.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Tracy from Tracy Lindley Voiceovers: The Professional Voice With Personality

    January 2018

    I love this user-friendly service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It makes it easy and fast to get paid--don't we all want that?

    Pros

    It's easy-to-use and I don't have to read endless tutorials to figure it out. A close second is that it accepts PayPal and credit card payments--my clients love it!

    Cons

    I think some of the expenses categories are confusing/unnecessary. I would also like to see some customization of expense categories, though this is perhaps something that is offered and I have yet to learn how to do.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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