--- title: "ZipBooks Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ZipBooks. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ZipBooks is a good fit for you!" source_url: "https://www.softwareadvice.com/accounting/zipbooks-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Time Tracking Software](https://www.softwareadvice.com/project-management/time-tracking-comparison/) / [ZipBooks](https://www.softwareadvice.com/accounting/zipbooks-profile/) / ZipBooks Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/accounting/zipbooks-profile/) Reviews [Alternatives](https://www.softwareadvice.com/accounting/zipbooks-profile/alternatives/) # ZipBooks User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 115 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.5/5 - Value for money: 4.5/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 82 reviews (71%) - 4 stars: 21 reviews (18%) - 3 stars: 7 reviews (6%) - 2 stars: 1 reviews (1%) - 1 star: 4 reviews (3%) ### Most mentioned pros - Simple and free option with easy invoicing, clean interface, expense tracking, time tracking, and bank/payment sync. - The automation it allows allows me to develop my entire project more efficiently, simplifying processes and keeping track of expenses. - This product is especially helpful for me because it syncs up with Paypal as well as Stripe and Square, which are common ways that I get paid by customers. ### Most mentioned cons - Customer service is not readily available in order to connect bank account. - The only small issue i had was contacting support. - I've often had to reach out to the help desk to pay for my service because my cards just don't want to work and auto payment didn't go through for some reason. ## ZipBooks customer reviews Showing reviews 1-25 of 115 (page 1). ### Ingenious and intuitive - Overall rating: 5/5 - Reviewer: Steven M. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It improved my understanding of accounting as complicated and difficult to do. The automation it allows allows me to develop my entire project more efficiently, simplifying processes and keeping track of expenses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Accounting and numbers aren't my thing, so I started using ZipBooks as a way to simplify my work, but what I didn't expect was that it would give me great tools that make accounting easier and less headache-inducing. I loved it from day one because it's been easy to use and allows me to analyze data more quickly and intelligently, having an organized, well-structured, and secure ledger. #### Cons The free trial is very limiting and doesn't seem to work as a good accounting platform. It's better to pay for a plan to access all the accounting tools. --- ### Nice, but free version is bare-bones. - Overall rating: 4/5 - Reviewer: Catharine P. - Verified reviewer: Yes - Industry: Law Practice - Company size: 1001-5000 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered I run a small business and need to cut costs anywhere I can - Zipbooks was the first option that came up when I Googled "Free accounting software". I liked it at first, since I took a year of accounting in college I didn't have a hard time figuring out how the journal worked. However, over time I found more and more things that I couldn't do, either because of my free membership or because the features were simply missing. In the end I switched to Quickbooks - I don't like Intuit as a company, but still, their product performs the best, and has integrations for all of the software I use. Sure, it's $30 a month, but it saves a whole lot of time. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros It was easy to get started with Zipbooks. The interface is intuitive and user friendly, and there are a few helpful integrations, such as with Square and Bluevine. #### Cons There are some critical features missing, either from the free version, or the app entirely. Notably, you need a paid membership to access some critical reports, and you can't export your data at all - if you want to analyze your data in Excel, you would need to manually type out EVERY journal entry. #### Reasons for choosing ZipBooks Quickbooks was much too expensive at the time. --- ### ZipBooks - Perfect for a Hobby turned Small Business! - Overall rating: 2/5 - Reviewer: Susan B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The ZipBooks staff have been very responsive and willing to help. The software is free to use, however, there is a $1.25 charge per Paypal transaction when a customer pays via ZipBooks invoice. It provides basic accounting features that would work well for a person who is turning their hobby into a small business or a small contract business. If you are new to accounting, ZipBooks is perfect. If you are accustomed to accounting software, then this free software isn't for you. It doesn't yet have dynamic reporting features, ie no balance sheet or clickable fields to expand a data field on the Income Statement. If your business is small and you are going to keep it that way, ZipBooks is perfect. If your business is thriving and growing, invest in paid software as you'll quickly grow out of ZipBooks. That said, I'm told they have changes in the works so maybe this won't hold true in the near future. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 1/5 #### Pros Easy to use for someone with no accounting knowledge. Perfect for an MLM or hobby turned business. I love, love, love that their customer service is responsive. #### Cons The reporting features are seriously lacking. No balance statement, COG's are lumped together on the Income Statement, no division of income sources and no field on the Income Statement is clickable for a detailed report. Invoice and Expense pages are long with one arrow to the next page on the top and when editing an invoice or expense and saving, you are brought to the "1-50" page instead of the current page you were working on. --- ### zip books pretty good - Overall rating: 5/5 - Reviewer: melissa k. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. overall not bad needs some work on a few things. i feel for a small company it is worth trying out for your money #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros i like how easy it is to navigate,basic bookkeeping accessible and overall a great experiance.the security is imprasive #### Cons not being able to access on line if you have an android is a bit frustrating.i also find it limited, i feel it is worth looking into --- ### User-friendly software underpinned by prompt, professional support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Aviation & Aerospace - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Our overall experience has been positive. Thus far, we have not encountered any problems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros 1.The software is easier to use than it even appears. This makes it simpler for non-finance people who may find themselves required to attend to such matters e.g. Start-ups, local SME's and EME's etc. 2. The support team are atypically, prompt and efficient. In our experience with online support from other service providers, there is more often than not a delay in responding, be it short or long. In some instances, the support staff have not had the expertise to offer guidance or solve elementary problems. The ZipBooks team is impressively swift and knowledgeable. #### Cons Initially, it appeared that functions such as customer month end statements and a few others could not be generated. After one or two chats with online support and the discovery of the numerous, yet concise, online documents, I realised that such functions are, indeed, included. Not only that, but also that the majority of questions are very likely covered and one can solve one's own queries if one looks for the relevant document. Perhaps it would be useful to users if this was highlighted or flagged and doing so may reduce the enquiries that your online support team have to attend to. #### Reasons for choosing ZipBooks Functionality, user friendliness, ability to customise to our requirements. #### Reasons for switching to ZipBooks Generally, ZipBooks is more user friendly which is a significant benefit as our company is small and there is a need for everything that we do to be executed with the greatest speed, yet highest efficiency. Xero is certainly a good software package, but it is more complex to use and the functions that we require are more expensive than ZipBooks. #### Vendor response Thanks so much--happy to help! Replied September 2019 --- ### Support invoicing and tracking - Overall rating: 4/5 - Reviewer: Natalie S. - Verified reviewer: Yes - Industry: International Trade and Development - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It provides accurate and correct reports of cash inflow and outflow. ZipBooks is easy to use yo create recurring invoice and auto-bill. #### Cons ZipBooks free version is too limites. The tool has a clear dashboard which is easy to navigate accross it. --- ### Clean & Simple platform - Overall rating: 5/5 - Reviewer: Vincent C. - Verified reviewer: Yes - Industry: Printing - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Simple and free option with easy invoicing, clean interface, expense tracking, time tracking, and bank/payment sync. #### Cons Limits features compared to big tools, basic reporting and customizations, lacks inventory/mileage tracking & deep integrations. --- ### Easily invoice clients - getting paid made easy! - Overall rating: 5/5 - Reviewer: Charles A. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Works well for the job I use it for (when I do). I haven't got anything negative to say about it, yes, there are free options but you can't customize the invoice for local laws etc. So this works, and does the job. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's very easy to set up an invoice, charge clients and keep track of what has been spent. #### Cons It's costs a bit more than some options but works well. --- ### Lightweight, easy to use accounting software for solopreneurs - Overall rating: 4/5 - Reviewer: Neil H. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Really happy with ZipBooks due to its lightweight design, low entry price and ease of use. I've rarely experienced problems. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Great value for money and pretty easy to use. Includes everything I need as a sole trader with a user-friendly interface. #### Cons There are limited opportunities to create branded invoices and other forms such as statements. Managing part payments can be tricky. --- ### User friendly product - Overall rating: 5/5 - Reviewer: Elijah M. - Verified reviewer: Yes - Industry: Government Administration - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good experience overall, super user friendly product and cost effective. Easy bug fixes as well which is good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly product. It allows for a diverse group of people to be able to utilize it as it is so user friendly. #### Cons Wasn’t compatible with some of the devices my company was using. That made it difficult to use at times. --- ### ZipBook Review - Overall rating: 5/5 - Reviewer: Kaela A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience with ZipBooks has been more so on the positive side. Zipbooks overall has made managing my finances easier and more efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ZipBooks is very user friendly. I absolutely love that it offers features like time tracking, which is super handy if you bill by the hour. #### Cons One thing that I least like is that some advanced features are only available in the paid plan. --- ### A Solid intro product - Overall rating: 4/5 - Reviewer: RODERICK A. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it has the right intro package and allows navigation for small entities. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Good accounting program that actually allows you to connect your bank accounts for accounting #### Cons Customer service is not readily available in order to connect bank account. Takes hours. --- ### I love ZipBooks! Easy to use, beautiful invoices, and a solid time tracker - Overall rating: 5/5 - Reviewer: Diego L. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered Saved time, beautiful invoices, reliable and integrated time tracker #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the fact that I can set up and send an invoice in a few minutes, pulling in existing products and services (complete with description). The addition of a time tracker was unexpected and very appreciated! I use it to keep track of the hours spent on certain projects with those clients that prefer hourly payment over per-project pricing. ZipBooks also allows for past hours tracked that are unpaid to be automagically pulled into a new or an existing invoice, making it super simple to make sure everything is included in an invoice before sendoff. The invoices are simple, clean, beautiful and there is an "include PDF" option when sending out the invoice to clients (for those that prefer to print out and save their invoices). The customer support is phenomenal -- the support staff is friendly and helpful. #### Cons It's still a relatively new software, and I was one of the early adopters, so there were a few minor bugs and quirks in the past. The good thing is, most of the bugs are squashed, and the roadmap for the future of the app looks very bright! #### Vendor response Thanks for the great review, Diego. Glad you stuck it out with us! Replied August 2017 --- ### Indispensable tool for managing the books of a small to medium business - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Product usage: Used weekly for less than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. At tax time, my job is significantly easier! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros ZipBooks makes tax time easy - in the past I struggled to gather all the information needed to file taxes for our small business - after using ZipBooks for the last year, taxes are a breeze and I no longer dread the day(s) spent preparing my tax returns. #### Cons I wish there was a little more on the free tier - they do a lot to make you buy a subscription, which is an understandable business model, but sometimes I wish things like syncing a bank account more than once a day (especially if you have to change your password on the banking website) were included in the free tier. --- ### Small Business Review - Overall rating: 5/5 - Reviewer: Joan J. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use and very user friendly. Customer support is always fast and has a solution to most any problem I through their way. #### Cons I wish there was a way to export a formatted excel spreadsheet of reports or be able to print to a PDF (single-page) easier. --- ### Exceptional value to this cloud-based accounting software. Compared to many other popular solutions - Overall rating: 5/5 - Reviewer: Enrique O. - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered Saved on monthly unnecessary accounting fees using this service and the software fit my small business without having to worry about getting stuck with bells and whistles I didn't need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, Great Customer Service, Available when you need it, Accounting made easy and management of clients is great. Invoicing is a breeze, even on the fly. Swayed from Wave Accounting for Zipbooks time keeping feature and decided against Quickbooks because of its pricing structure. #### Cons Managing transactions is automated with your linked bank account. But, entering transactions manually is tricky. The user must keep a close eye on transactions so the software reconciles accurately. But, this could be relevant to any accounting software... --- ### Gamechanger for how I do online coaching/consulting. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Streamlined my invoicing system. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros At the end of this day, this has streamlined how I send invoices and receive payments, without having to think about the software. That's a win for me. #### Cons There are some aspects of the UI that feel a bit bloated and unnecessary. Could be streamlined some. --- ### Great For Basic Scenarios - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Easy to pull reports when I need them. Used to have bookkeepers as well #### Cons Can't easily do deferred revenue, so it's not ideal for SaaS where upfront payments are involved #### Vendor response Thanks for your review! Replied August 2019 --- ### I have utilized the on-line customer support as I am not a trained bookkeeper. - Overall rating: 4/5 - Reviewer: Ruth B. - Product usage: Used daily for less than 12 months - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered The ease of invoices being able to be tracked and simple so all can understand it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros For this software things I like and appreciate the best is the customer support. I have needed on-line chat several times and they always answer, but goes a step farther in teaching me what I need to know to prevent this mistake from happening again and repeating. I also like how easy it is create an invoice. #### Cons The cons for me or a limited amount reports, lack of export options, and the large difference in categories. --- ### Solid solution with great customer care - Overall rating: 5/5 - Reviewer: Jason B. - Verified reviewer: Yes - Industry: Information Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I can’t imagine doing my billing without it. It’s easy to use, it has great functionality, and in the rare occasion I have problems, the support team is on point and engaged with a great attitude and ownership of the problem. Excellent job!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s very easy to use with minimal issues. #### Cons 10 day turn around on payment of invoices --- ### Anytime i have an issue (usually me not being very technological) i get a professional solution! - Overall rating: 5/5 - Reviewer: Alessandra O. - Industry: Research - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered Accountancy in order #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It would be crazy not to appreciate it!!! It is of fundamental help for my work. I can create, edit, send, download an invoice from anywhere in the world with just my phone qnd few clicks. I used to have all invoice scattered everywhere in my personal computer, home computer. Now i have everything with me at all time #### Cons Maybe the renovation is too often so what happens is that you can't keep up with it all the time. This is the only thing --- ### Zipbook - Overall rating: 5/5 - Reviewer: Nava H. - Industry: Biotechnology - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It it enormously usable for the stuff I daily face with #### Cons I see almost no problem in this application --- ### Responsive Leadership & Support Team - Overall rating: 5/5 - Reviewer: Janet L. - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered It has saved us so much time and frustration and they are responsive to customer feedback. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Simple, Attractive User Interface. Not difficult to learn or teach staff. Easy for customers to interact with. - Shout out to the support staff who has been stellar at listening and resolving issues. #### Cons Growing company always have hiccups but they are always responsive and willing to listen to customers and fix things ASAP --- ### Basic but free - Overall rating: 3/5 - Reviewer: Mariah B. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 3/5 #### Pros This allows me to create a balance sheet and income statement easily. It saves the hassle and the. #### Cons It doesn't scan receipts or do billing but handles just the finances --- ### Great Product - Overall rating: 5/5 - Reviewer: Sarah K. - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our nonprofit was looking for easy to use software for our accounting. Not only is this easy, it is nice to look at too. And all web based means no more downloads on my computer! Linking a bank account was very easy! The mobile apps help as well. Customer service responded in under 12 hours!!! #### Cons They only have an app for IOS, No Android app yet, however I was informed it will be here late summer! (very excited about that) ## More reviews [Next reviews](https://www.softwareadvice.com/accounting/zipbooks-profile/reviews/?page=2) --- ZipBooks Reviews, Pros and Cons - 2026 Software Advice