--- title: "Zoho Books Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Zoho Books. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Zoho Books is a good fit for you!" source_url: "https://www.softwareadvice.com/accounting/zoho-books-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Accounting Software](https://www.softwareadvice.com/accounting/) / [Zoho Books](https://www.softwareadvice.com/accounting/zoho-books-profile/) / Zoho Books Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/accounting/zoho-books-profile/) Reviews [Alternatives](https://www.softwareadvice.com/accounting/zoho-books-profile/alternatives/) # Zoho Books User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 682 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.2/5 - Value for money: 4.4/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 379 reviews (56%) - 4 stars: 229 reviews (34%) - 3 stars: 45 reviews (7%) - 2 stars: 14 reviews (2%) - 1 star: 15 reviews (2%) ### Most mentioned pros - I mainly used it to manage and track company expenses, and the automatic bank connection saved me a lot of time. - As with all Zoho products, the user interface is straightforward enough to do basic accounting and tracking without needing any specialised knowledge. - It's helped us to be able to organize payments, contracts, invoices without paperwork amassing. ### Most mentioned cons - Then there's just loads of small annoying things - you can't apply a credit to an invoice in a locked period even though it doesn't touch any actual transactions, you can't relink a bank payment to a different invoice once it's reconciled, and project search only works if you type the name exactly right in the right order. - Invoice numbers sort as text not numbers too, so your list goes 1, 10, 2, 21, 3 instead of actual order, which sounds minor but is so annoying when you're trying to find something. - I don't know why it can't just run a general ledger for all unique lines with all possible fields. ## Zoho Books customer reviews Showing reviews 1-25 of 682 (page 1). ### Remarkable Bookkeeping and Financial Data Management Tool of 2026 - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros How it has been super easy to create and customize financial reports at the end of a given period is what I like most about Zoho Books because it is usually automatic. #### Cons To fully make payments with Zoho Books, I use Zapier premium tier to integrate with external payment gateway tools like Stripe. --- ### Less Spreadsheet Stress, More Accounting Success! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Zoho Books has been positive. From an accounting perspective, it offers a useful combination of bookkeeping, payment tracking, invoicing, and financial reporting tools. I particularly appreciate the time-saving features that help organize financial information and make routine accounting tasks more manageable. Although there is a learning curve when exploring some of the advanced functions, the software provides good value for small businesses and growing companies looking for an organized accounting solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As someone who works in accounting, I appreciate how Zoho Books brings invoicing, expense tracking, bank reconciliation, and financial reporting together in one place. The interface is relatively easy to navigate, and the automation features help reduce repetitive bookkeeping tasks. I also like the ability to manage transactions, track payments, and generate financial reports without spending too much time on manual data entry. It is a practical solution for small businesses that want better control over their finances. #### Cons Some advanced features take time to understand, especially when setting up workflows and customizing reports. The bank reconciliation process can occasionally require additional manual review, and integrating certain third-party applications could be more straightforward. I would also like to see more flexibility in report customization and a simpler setup process for new users. --- ### Zoho Books is the accounting software that won’t break the Bank and mostly just let’s you get on with it. - Overall rating: 4/5 - Reviewer: Dmitry K. - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s basically just an online accounting program. Reconciles your Bank account. If you’re a small business owner who cannot afford a full time bookkeeper – it allows you to manage much of your daily accounting needs without requiring you to be proficient in double-entry accounting. I had previously become that person who constantly chased clients for payment, and it really wasn’t enjoyable. Now, after sending the first reminder, i don’t see anything unless the client responds back to say they need another week (or whatever). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Honestly, what i think is the game changing feature of Zoho Books is their use of Bank feeds. I set up my Bank connections, and then Zoho Books pulls in my transactions as they occur and automatically categorizes them. At that point, i’m left to simply go through and confirm/reconcile each transaction. This process was taking hours every evening and is now down to mere minutes. One of the other things that has been very beneficial for me is the automated email reminders regarding payments. #### Cons Occasionally, when asking for assistance, their response will tell me to check the “help” section of their website. While i completely agree that checking the “help” section would probably answer a large portion of my questions – sometimes that isn't enough. I wouldn’t ever attempt to complete an entire invoice on my phone. A few of their additional features such as advanced inventory management and advanced reporting fall under higher priced plans. --- ### So So experience. - Overall rating: 1/5 - Reviewer: Jason H. - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered 5 out of 10. It was ok for price but has connection issues. I feel they may want to look into this to fix the issues with it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I like the set up and ease of transacation input. The multi business set up was great too since we have a lot going on. #### Cons The bank feeds consistently dropped which was a major issue. I brought it up with tech support but they did not have any option to fix it so we went to quickbooks. --- ### Zoho Accounts Book - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 1001-5000 employees - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Zoho Books is very good because of making invoices and tracking income and expenses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Zoho Books is a good choice for businesses looking for good affordability and helpful client assistance. It has a simple, easy-to-use interface that makes financial record-keeping and information handling less complicated. Its financial analysis features help users keep track of business performance, while the payment options make it easier to receive and manage payments. #### Cons Zoho Books have few drawbacks, such as limited customization for certain accounting workflows and reports. Some advanced features require additional setup or technical knowledge, and users sometimes experience limitations with third-party integrations compared with larger accounting platforms. --- ### Simple and useful for keeping track of business expenses - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Electronics - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience with Zoho Books was good. I mainly used it to manage and track company expenses, and the automatic bank connection saved me a lot of time. Being able to see transactions in AED and have expenses automatically pulled from the Wio company account made managing the finances much more convenient. For a small business I found it useful for keeping everything organized in one place. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I used Zoho Books when I was running my company Caseify and it made managing our expenses much easier. I could keep track of all my business expenses in AED in one place. The bank connection with Wio was especially useful because it automatically tracked expenses from the company bank account so I didn't have to enter every transaction manually. It made it much easier to keep an eye on where the company money was being spent. #### Cons It can take a little time to understand all the features when you first start using it. Some of the options can feel a bit overwhelming if you only need basic bookkeeping. --- ### Zoho for keeping personal tracks - Overall rating: 4/5 - Reviewer: Md A. - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: less than 1 year · monthly - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it helps me manage my finances and keep the track of my costs. Also, UI needs to be updated a bit including the dashboard. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Zoho Books is honestly a fantastic tool if you’re running a small business or want to keep it for tracking personal expenses and want to put your accounting on autopilot without spending a fortune. It handles the daily grind like sending out invoices and matching up bank statements incredibly well. Plus, if you already use other Zoho apps like their CRM, everything connects perfectly right out of the box. They even have a free plan. I use it for making sure I am paying bills, getting the money I gave people. #### Cons Zoho puts strict caps on how many invoices and bills you can log each year, meaning you might be forced to upgrade to a pricier plan even if you don't need the extra features. It also doesn't play as nicely with outside apps compared to giants like QuickBooks. --- ### Zoho is Awesome! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been using Zoho for quite a bit of time now and I like their Free version, if you choose to upgrade it still doesn't break the bank. Zoho is a great tool for all #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoho is a great app for small businesses and it can grow with you. I use it most to track expenses and to create costumer quotes. #### Cons At the moment there isn't something I dislike. One function I wish it had would be to tailor it to all kinds of businesses, like construction. --- ### Reliable and User-Friendly Accounting Software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: a free trial · monthly - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Zoho Books has been very positive. It has helped simplify day-to-day accounting tasks while improving financial organization and accuracy. The software is reliable, user-friendly, and suitable for businesses looking for an affordable cloud-based accounting solution. The regular updates and automation features make managing finances much more efficient, and I would recommend it to other small and medium-sized businesses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Zoho Books is easy to use and offers a clean, intuitive interface that makes accounting tasks straightforward. It simplifies invoicing, expense tracking, bank reconciliation, and financial reporting in one place. The automation features save time, and the integration with other Zoho applications makes it an excellent choice for small and growing businesses. #### Cons Some advanced accounting and customization features require time to learn, especially for new users. Certain reports and integrations could offer more flexibility, and customer support response times may occasionally be slower during busy periods. However, these issues do not significantly affect the overall experience. --- ### Has potential but severely lacks compared to competitors. - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Public Relations and Communications - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered We tried it out for this year, as we were already paying for Zoho One but already 6 months in I can't wait to move sideways to a different system within the same cost bracket. Its made by people that have not had to use it as an accounts manager/financial controller, or worked in accounts practice. If the developers just tried out Xero and Quickbooks for a bit they would instantly see where theirs lack, but seeing comments in the forum some improvements just get ignored or shut down. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It links to Dext so it can auto import invoices and there is possibility to import and export most information in bulk (works well for chart of accounts, and stock items, invoices you can't bulk overwrite but can only import). Using a separate AI, you can write scripts to bulk update invoices (which wouldn't be a problem if you could bulk update every line). #### Cons Honestly there's a lot (39 reason to be exact, but I can't list them all). The bulk update tool is really frustrating - you can only do 25 items at a time, and it doesn't even show you the transaction details, just the gross value so you end up having a separate spreadsheet open just to check what you're moving which is difficult. Not only that but some things can't be bulk updated, some you have to do manually (like project!) Invoice numbers sort as text not numbers too, so your list goes 1, 10, 2, 21, 3 instead of actual order, which sounds minor but is so annoying when you're trying to find something. Reporting is another headache. I have already set up a power query excel sheet that reformats the detailed general ledger they give you, because numbers come out as text. VAT amounts and codes don't show up on transaction reports, and there's no report that just shows sales line items with the nominal, VAT, project and description all together - feels like such a basic thing to be missing. There is Zoho Analytics that might be able to combine all our company's general ledgers but it's not user friendly at all, still not managed to work it out 7 months in. If you want a project cost breakdown for all projects, it isn't possible, you have to run the cost summary and then click into each project separately (as we want to see materials and installs split out) - check out what Xero's does as an example. I don't know why it can't just run a general ledger for all unique lines with all possible fields. You will find on invoice, bills etc lists some fields you can't have shown on the main page, and some fields can't be shown on reports when theres absolutely no reason why it can't, so you end up creating custom fields just to be able to show the field. It also doesn't handle some UK accounting stuff the way it should. Vendor (aka Supplier - another point is everything is American!) payments sometimes post to prepaid expenses instead of trade creditors, and if you post multiple lines to the same nominal in a journal it groups them into one line on reports instead of keeping them separate, so you lose visibility of what's actually happened. Then there's just loads of small annoying things - you can't apply a credit to an invoice in a locked period even though it doesn't touch any actual transactions, you can't relink a bank payment to a different invoice once it's reconciled, and project search only works if you type the name exactly right in the right order. There's no ability to bypass lock period say if you are in a reviewer position so have to unlock it for everything! Oh and smart matching of bank items, is non existent except maybe where a payment matches an invoice exactly - you can't tick multiple at once and it doesn't learn from you put things or take an educated guess. --- ### Zoho Books a complete solutions especially with Zoho Billing - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered It's a complete solution. I also have automated billing I utilize with Zoho Billing and it integrates perfectly. The automated bills get charged and it records the results and if it's paid automatically in Zoho Books. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Integration with so many other different apps Zoho has in addition to the 3rd party apps. I particularly use the Zoho Billing app they have to bill customers automatically each month and the results are auto-recorded in Zoho Books. I had to do that manually before with other software. #### Cons There were slow to integrate with well known vendors for payroll like Gusto likely because they were coming out with their own implementation of payroll, which is now available for all 50 USA states. #### Vendor response Hello Charles - Thanks for your review. We are glad you enjoy using Zoho Books and Zoho Billing. Please feel free to reach out to us at support@zohobooks.com for any queries. Replied June 2025 --- ### Extremely poor flexibility or help for Small businesses. Need manual accountant - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered very poor support. No desire to even show how a feature works. Just point to documentation and leave you high and dry No customization capability No automation tools Everything is manual #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The tagging of transactions to different projects Meant mainly for medium and large companies with separate accounts dept #### Cons Not able to handle credit card merchant statements, with the government rules. for e.g. for transactions less than 2000 the MDR is not charged GST. There is no way to handle that other than doing manual entry for each transaction. For a retail business with 1000 transactions a day, doing this is really bad. Zoho support has no solution for this. --- ### Software that does what it says and runs rather well - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: Self-Employed - Product usage: a free trial · daily - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A good piece of software that does what you need it to, but perhaps more suited to small - medium businesses rather than sole traders as quite complex. No real issues, but I did decide to choose an alternative software as it suited my sole trader needs more for a good price. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It was really useful to be able to link my bank account to the software so that I didn't need to import all of my ingoing/outgoing transactions manually. It also gives a good overview of your profits/expenses/gross profit. #### Cons It was a bit more complicated to navigate than Quickbooks and automating recurring invoices felt a bit fiddly and over-complicated. Another small problem is that it doesn't import your bank transactions until the day after the transaction has taken place, despite refreshing the feed. I like to log my income/expenses the moment the transaction goes through to keep on top of my books. #### Vendor response Hi Luke - Thanks for your detailed review. We are working on certain product enhancements that will address some of your feedback. We hope you give us another try in the future. Replied June 2025 --- ### The software you need for your growth - Overall rating: 5/5 - Reviewer: G-Splash Borehole drilling Company G. - Industry: Civil Engineering - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Quick to use ,accessible and most organised software that any business can need.The go to software you need #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its most effectiveness when it comes to bookkeeping, and very much ease of use,also customer data base is kept and reports. #### Cons Its an excellent software to use ,nothing to dislike,business should be using this software if they are not already --- ### Good CRM and Books website. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Zoho has been great so far. We have used Zoho for 4 years now. Really easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Being able to convert sales orders to estimates and invoices. #### Cons Ther is not anything I don't like about it. --- ### Efficient, affordable took that's essential for my business - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Publishing - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I switched to Zoho Books from FreshBooks a little over a year ago when the cost of FreshBooks became unmanageable and free options, such as Wave, did not serve my purposes. I was also looking for a cloud invoicing/expense-tracking system that was less glitchy and easier to use. Zoho Books is all of that. As a sole proprietor, the price suits my budget perfectly. Clients have told me that paying me through Zoho is much easier than paying me through FreshBooks or Wave. At tax time, it's easy to send my Profit & Loss report to my accountant. I also like that I can attach receipts to my expenses. I'm very thankful for Zoho Books and hope they continue to meet the needs of sole proprietors like me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoho Books is easy for me to use and much easier for my clients to use when paying me. They've given me positive feedback about their invoicing experiences. It's also affordable, which was a huge deciding factor when I switched from another cloud invoicing program. #### Cons I wish I could see when a client has "viewed" my invoice. Also, I didn't realize that listing vendors on my expenses, such as Amazon, would count as "Contacts" and use up some of my slots. I'm glad I know now and I'm rectifying it. --- ### Great Product For Those Who Know Accounting - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Law Practice - Company size: 2-10 employees - Product usage: less than 1 year · a few times a year - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Zoho Book was positive. I switched from Zoho Books to Bill4Time because I wanted a program that would keep track of time and expenses for hourly clients, track contingency fee clients, provide trust accounting, and generate invoices. Zoho Books would be able to do all of those tasks with the exception of contingency fee tracking. There was no easy way in Zoho to keep track of projects that were not hourly, flat, or on a set budget. That said, the Zoho family of products are solid, so if you have need for an accounting product and you are familiar with accounting software, this product would be a great choice. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I liked best the many features that Zoho Books provides. In terms of accounting software, this product does just about everything. I also liked being part of the Zoho suite of products, all of which are quite good. The product is stable, and the company offers solid tech support. #### Cons I purchased Zoho Books to use in my small business after using Zoho Invoice. I wanted a product that would do more than just invoice clients, such as track projects and accounting. However, I am not an accountant. The thing I liked least about Zoho Books is that, if you are not familiar with accounting, the product may seem unnecessarily complicated. There is definitely a learning curve with this product that I have not experienced with other Zoho products. --- ### Great platform - Overall rating: 5/5 - Reviewer: Sally G. - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: less than 1 year · daily - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used it for a short period of time on a previous job, but I did like that it has so many features, everything a small business needs like invoicing, expense tracking, inventory, time tracking. It's great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that it's so easy to use, even for people like me who are not accountants. The interface is clean and clear. #### Cons I don't like the limitations for users outside of United States. Some features don't work if you are not in the US. --- ### A complete accounting solution for small businesses. - Overall rating: 5/5 - Reviewer: David S. - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Hear me out, Zoho Books is my life now. I personally used it for tracking expenses during a busy quarter, and the live reports allowed me to make well-informed decisions regarding budgeting and cash flow. And it has simplified and streamlined accounting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love Zoho Books for how it automates many repetitive accounting tasks like invoicing, tracking expenses and bank reconciliation. For example, it's what I used it to generate recurring invoices for my clients, saving me hours of manual work per month. It also offers great GST compliance features which are a big advantage for my business. #### Cons The mobile app isn’t as functional as the desktop version, and while the reporting options are good, they could be better customized. The upfront setup can also be a time-consuming task for businesses with complex accounting needs. #### Vendor response Thanks for your detailed review, David. It is comments like these that propel us forward. Replied March 2025 --- ### Zoho Book : All time Winner - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Business Supplies and Equipment - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This program has made my work experience really efficient. Easy to track and keep records. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its definitely the features and fits my requirement #### Cons Actually nothing. It is fantastic tool / program. #### Vendor response Thanks for your review, Roshan. We are glad that you like using our product. Please reach out to us at support@zohobooks.com if you have any queries. Replied March 2025 --- ### It’s okay but not customer service - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: 1-3 years · weekly - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ease of use and organization is very good. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Works good for bookkeeping. Easy to use. #### Cons Customer service is slow to get back with resolution. --- ### Superbly cool to automate recurring invoices to avoid interruptions of services. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Superbly effective to automate reccuring invoices and payments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Admiration for automating reccuring payments and invoices. Straight forward and ease of use. #### Cons Explicably cool for tax compliance and automatic calculations. --- ### You can't go wrong with Zoho - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Furniture - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am very happy with the choice. Tremendous software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I am not a professional accountant but I know administration and finance. Zoho has given me the tools I need for managing finances, purchasing, and invoicing. #### Cons The inventory module comes separately and I would like it to be included. Inventory vs final product costing would be a nice addition. --- ### Zoho Books is the most advanced Online accounting software, built for your business. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered With Zoho Books, you can create multi-currency invoices and manage multiple bank and credit card accounts. The best thing about Zoho Books is that it is cloud-based, making it a complete accounting solution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Why businesses choose Zoho Books as their accounting softwareAccounting from start to finishWith Zoho Books, you can focus on your business instead of mundane accounting tasks.Collaboration is easyIn addition to logging time, viewing reports, and managing your accounts, colleagues and accountants can gain access to your organisation through role-based access.A platform that is integratedFrom wherever you are, you can manage and run every aspect of your business with Zoho's 50+ apps. #### Cons There is one thing I did not like, and that is there are no payment gateways from the same system, so you will have to create a business account in a payment gateway like Stripe --- ### Blocks you when you need it. - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Currently, Zoho Books is not capable of handling volume entries. You will be blocked if you go too fast, as I do. Then you have to wait hours before you can get back in. I created several users to be able to do my work. Also, the batch import feature does not work, since it does not pick up the product code on multi-line invoices. Our pricing went up last year, but Zoho's recurring invoices didn't pick up the new pricing, and the customers were invoiced at the old price, which caused massive service problems. Because of this, we are moving to another software, and I cancelled the auto-renewal with Zoho. Our access was immediately blocked (despite paying for the remainder of the year in advance), and now nobody has access to our own accounting. Currently, there is no one available in support to assist us, so we are waiting for a callback. It's beyond frustrating. The system is terrible, and the support is even worse. I do not recommend Zoho to any company. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It looks modern and intuitive. It has a sales portal that customers can access online and view their invoices and payments. That is the feature that sold the program to us. #### Cons The debit and credit side is the wrong way round as it follows the Indian system. For example, in the UK a sales balance of -£100 means that the customer owes £100 pounds and has to pay. In Zoho however, it means that the customer is in credit by £100 and would potentially need a refund. Blocks you if you type and click your mouse fast. There are problems with batch invoicing, and it takes a lot of time to review invoices one by one. The system does not extract more than 100 statements at a time. You really should find another system if your sales ledger is large. ---