All Zoho Books Reviews
1-25 of 567 Reviews
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David
Banking, 1 employee
Used more than 2 years
OVERALL RATING:
5
Reviewed January 2023
Zoho Books is awesome for the solopreneur
Tracey
Verified reviewer
Management Consulting, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Intuitive and comprehensive accounting software, ideal for small businesses
Excellent software - use it daily to keep my records up to date, invoice customers and process payments. Couldn't recommend it more highly.
PROSEasy to use, mobile app is also excellent for updating on the move. Clear reporting, easy to take a snapshot of business performance. Tailorable so invoices are fully branded and customer e-mails can be tailored. Love the payment receipt feature so clients are updated once payment processed.
CONSCan be a little tricky to set the profit & loss to cover the right months, need to play around with the dates.
Reasons for switching to Zoho Books
Zoho is much easier to use, more intuitive, less clunky and better value
Jabir
Accounting, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Good Online Accounting Software
Simple software, can do the accounting with less accounting knowledge, its able access from any were in online.
PROSZOHO has many other apps implementation and its able to customize according to our requirement.
CONSReporting format of Balance sheet and Profit loss in excel need to improve.
Reason for choosing Zoho Books
Can Access from anywhere, for our client can access from the abroad
Alicia
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2023
Blocks you when you need it.
Currently, Zoho Books is not capable of handling volume entries. You will be blocked if you go too fast, as I do. Then you have to wait hours before you can get back in. I created several users to be able to do my work. Also, the batch import feature does not work, since it does not pick up the product code on multi-line invoices. Our pricing went up last year, but Zoho's recurring invoices didn't pick up the new pricing, and the customers were invoiced at the old price, which caused massive service problems. Because of this, we are moving to another software, and I cancelled the auto-renewal with Zoho. Our access was immediately blocked (despite paying for the remainder of the year in advance), and now nobody has access to our own accounting. Currently, there is no one available in support to assist us, so we are waiting for a callback. It's beyond frustrating. The system is terrible, and the support is even worse. I do not recommend Zoho to any company.
PROSIt looks modern and intuitive. It has a sales portal that customers can access online and view their invoices and payments. That is the feature that sold the program to us.
CONSThe debit and credit side is the wrong way round as it follows the Indian system. For example, in the UK a sales balance of -£100 means that the customer owes £100 pounds and has to pay. In Zoho however, it means that the customer is in credit by £100 and would potentially need a refund. Blocks you if you type and click your mouse fast. There are problems with batch invoicing, and it takes a lot of time to review invoices one by one. The system does not extract more than 100 statements at a time. You really should find another system if your sales ledger is large.
Reason for choosing Zoho Books
It has a sales portal that customers can access online and view their invoices and payments. That is the feature that sold the program to us.
Jose
Verified reviewer
Furniture, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2024
You can't go wrong with Zoho
I am very happy with the choice. Tremendous software.
PROSI am not a professional accountant but I know administration and finance. Zoho has given me the tools I need for managing finances, purchasing, and invoicing.
CONSThe inventory module comes separately and I would like it to be included. Inventory vs final product costing would be a nice addition.
Deepak
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Great Collaboration
Great experience although after 2 years we are still learning, it is good for indian accounting system
PROSThe statement download from bank and reconciliation option is great GST filing options are great Dashboard is very well designed Android application is very useful
CONSI would have prefered if it has quotation sending options also Process sometimes seems too long for creating manual vouchers
Reasons for switching to Zoho Books
Online Cloud base GST enabled software, and ready for integrations
Andre
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2022
They don't fix old issues
There are a lot of outstanding problems that users have notified them about and I continuously see people bringing up the same problems years after they were first brought to the attention of the developers.
PROSIt was relatively easy to switch from the previous accounting software.
CONSThey do not fix old issues unless they are critical to the functioning of the software.
Reason for choosing Zoho Books
1 year free Zoho Books subscription offer through Wave Accounting to switch away from Wave.
Reasons for switching to Zoho Books
Because Wave was bought by H&R Block and they decided NOT to support anyone outside of the USA anymore.
David
Verified reviewer
Computer Software, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2019
Great Tool For Suite Users
We are running all of our books for our small business with Zoho Books. It is simple to sync bank accounts and credit card accounts, and quickly categorize expenses, and run reports. Pleased with results.
PROSVery simple to categorize funds, connectivity with other tools in Zoho Suite.
CONSAnytime a new vender is updated to an expense item, the screen needs to be reloaded and refreshed before that same vender can be selected for another item.
Reason for choosing Zoho Books
Pricepoint and accessibility
Reasons for switching to Zoho Books
Better accessability, and price point for us.
Phaneendra Kumar
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Best Accounting Software for Small Businesses
Too good, I am a Zoho One member and for the price I am paying I am very much satisfied with the product
PROSOnline Invoice creation, Sending & Payment Collection, Invoice tracking, Inventory Mangement, Bank Reconciliation
CONSNot anything in particular, But the option to send Invoices to Whatsapp would have been better if made available.
Reason for choosing Zoho Books
Simple, Convenient, Perform and monitor day to day entries easily, create send and collect payment easily.
Reasons for switching to Zoho Books
I am in need of some simple solution rather than complex one.
Rick
Verified reviewer
Construction, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Zoho Books has been our go to for invoicing for years
I started using Zoho Books many years ago and have used it ever since. It's been easy to use and the customer service has been great whenever I need a little help. It's simple to create new invoices and it's what I always recommend to others. Every so often I try other services but always end up back at Zoho and all their different services.
PROSI have been using a single template for years and it's made my life very easy. It even creates the invoice and reminds me to send it.
CONSI wish Zoho Books would automatically send the invoice for me but it's not a big deal. I just really like automation whenever possible.
Reasons for switching to Zoho Books
Zoho customer service has been top notch and Zoho Books is part of a much larger suite of services so the integration is great.
Unenabasi Godwin
Verified reviewer
Computer Software, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Incredible Accounting Software for Freelancers and Startups
Zoho helps my business keep accurate accounting records, bill customer and drive down receivables.
PROSZoho captures every aspect of my company's finances. The tool makes it easy for you to create estimates, and invoices, capture bills and expenses as well as monitor business health. The muti-user feature lets business track expenses and movement of funds between departments and business teams. Another incredible feature that makes Zoho stand out is their customer support. They have an amazing support team that responds quickly. Plus, they help you valuable suggestions to help you navigate difficult accounting operations.
CONSZoho does not have an offline capability. The software is cloud-based so you must have an internet connection to access the software.
Reason for choosing Zoho Books
Zoho is easy to use and their support team responds on time.
Nikki
Publishing, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Efficient, affordable took that's essential for my business
I switched to Zoho Books from FreshBooks a little over a year ago when the cost of FreshBooks became unmanageable and free options, such as Wave, did not serve my purposes. I was also looking for a cloud invoicing/expense-tracking system that was less glitchy and easier to use. Zoho Books is all of that. As a sole proprietor, the price suits my budget perfectly. Clients have told me that paying me through Zoho is much easier than paying me through FreshBooks or Wave. At tax time, it's easy to send my Profit & Loss report to my accountant. I also like that I can attach receipts to my expenses. I'm very thankful for Zoho Books and hope they continue to meet the needs of sole proprietors like me.
PROSZoho Books is easy for me to use and much easier for my clients to use when paying me. They've given me positive feedback about their invoicing experiences. It's also affordable, which was a huge deciding factor when I switched from another cloud invoicing program.
CONSI wish I could see when a client has "viewed" my invoice. Also, I didn't realize that listing vendors on my expenses, such as Amazon, would count as "Contacts" and use up some of my slots. I'm glad I know now and I'm rectifying it.
Reason for choosing Zoho Books
Although both Wave and And.co offer free versions, I found them harder to use (particularly Wave). Clients found Wave a bit glitchy and the software was not intuitive.
Reasons for switching to Zoho Books
FreshBooks raised their rates to outrageous levels and gave little advance notice about it. The software was glitchy and my clients were complaining about having difficulty paying. Their system went down at least once a week, which has fortunately not happened to me yet with Zoho Books. Although FreshBooks touts their live customer support, I encountered some rather cranky people there (they were probably fed up with getting calls about the humongous price increase). I'd rather interact with a helpful Zoho support person via chat than an unpleasant FreshBooks support person by phone.
Aninda
Information Technology and Services, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2022
Good Billing Application
It was awesome to use Zoho books, it improved our operational efficiency and was very easy to use.
PROSThis is an efficient and affordable billing application. Serves all the basic needs and is capable of handling large data sets.
CONSCustomer or Product Support seriously needs to improve. Every customer needs a modification as per their business requirements and Zoho shall cater those changes actively.
Reason for choosing Zoho Books
Zoho Books had local support team, which is why we put our trust on them.
Reasons for switching to Zoho Books
Freshbooks was very basic back then and had very limited set of features.
James
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed December 2019
Great for a small business
We moved from an ancient copy of Billings (a Mac-only program), and chose Zoho over the main competition based on ease of use and the need to handle customer retainers smoothly.
PROSThe setup is fairly straightforward, and the learning curve is very manageable. It's really nice to have a good (and reasonable) set of defaults for categories and account structure. That made initial use and customization pretty easy to do. The documentation is generally good, and tip links are numerous.
CONSThe only thing I find even slightly annoying is that the feed connection to the bank account is often "broken", but on the positive side the status is clear and whatever issues exist seem to fix themselves automatically within a day or two. It's not really a show-stopper; it's just annoying when I want to "clean up" things and the bank feed isn't fully current.
Reason for choosing Zoho Books
Zoho was less expensive than QuickBooks, and seemed to be more approachable. Wave didn't handle retainers as well (at least at that time).
Reasons for switching to Zoho Books
The previous product had been discontinued.
Anonymous
1 employee
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed April 2021
Has the potential, but not the backup
Absolutely terrible. If not for the terrible support, this product would actually be quite good. But for anyone who is new to any system, there's always questions and help needed. That's the nature of IT. And unfortunately Zoho have completely missed the mark and don't appear to care about improving on that at all.
PROSThe software is extensive and seems easy enough to use. Supports advanced accounting functionality and would be a good solution for any small business.
CONSThe customer service is absolutely appalling. In fact, it's not even fair to call it customer service because it's more like communicating with the abyss. No matter how many times you call or email, no one follows up - and if they do it's certainly not in a timely manner. They call you at ridiculous times and then email to say they called and to call them back. You call them back and no one is available. You leave a message for the agent to call you back and no one does.
Reasons for switching to Zoho Books
The business was ceasing operations outside of the US & Canada - while I could have continued to use the solution it wasn't clear whether existing functionality was going to change and therefore break how I used the system - and if that were the case, because I'm not in their target market region, no support would have been available for me.
Theresa
Publishing, 2-10 employees
OVERALL RATING:
3
EASE OF USE
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed May 2023
Migrated from Wave to Zoho Books. Horrible experience
Precious time wasted. After reading their manuals, watching their videos, Googling answers, I finally had a one-on-one training session with a trainer who advised me to employ the services of a Zoho-experienced accountant in South Africa. We had thought that because of Wave Accounting's recommendation, that Zoho Books would be similarly user-friendly and intuitive. It is not at all.
PROSThey seem to have an impressive array of apparently useful functions.
CONSThis is the most non-intuitive, difficult, cumbersome, obscure programme I have ever worked with. Example: even in deleting our account after wasting hours trying to become functional, the instructions seemed to be clear: Log in to your account. Click the user picture. Click My Account. In the account page, select the Preferences tab. Click Close Account in the left menu. Except THERE IS NO PREFERENCES TAB IN THE LEFT MENU. They forgot to tell you to click on Settings first, and THEN select Preferences. A perfect example of what to expect from the entire platform.
Reason for choosing Zoho Books
Because of Wave's recommendation.
Reasons for switching to Zoho Books
Because Wave recommended South African users switch to Zoho.
Sara
Verified reviewer
Hospital & Health Care, 5,001-10,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
As soon as ZohoBooks is set up, creating invoices is a breeze
Once you have your invoice template set up, creating invoices is a breeze. Zoho Books integrates quite smoothly with both Zoho CRM and Zoho Subscriptions. It would be helpful if there were a way to customize reminder emails depending on the reason the invoice was not paid.
PROSEach and every one of our clients' billing and subscription needs are handled by me personally. We really liked how simple it was to link Zoho Books and Zoho CRM. Since our customers come from all over the world, having access to many payment gateways is invaluable. The creating goods function is quite beneficial, since we offer numerous services at different pricing.
CONSWorkflow and Invoice Personalization. One company's choice of languages for use with international clients.
Reasons for switching to Zoho Books
Their help desk staff is quick to respond and really knowledgable. Even if your question isn't directly related to Zoho Books, they will do their best to find a solution. Not having access to such a helpful support staff would have prevented us from making many of the customizations we did.
Mohammed
Industrial Automation, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed September 2021
Smart Accounting Software Built for Business
My overall experience with Zoho Books is good and I've been using it for the past three years and have recommended it to a number of clients.
PROS-Zoho Books is an easy-to-use accounting app which displays all your financial information in a simple format and a person with less or no knowledge of accounting can also use it. -Zoho Books eliminates the need to manually enter data, lowering the risk of errors. -With access control and audit trails, Zoho Books ensures data integrity and gives you complete control over your business data. -GST compliance is automatic with Zoho Books. The Government of India has named it the Best App in the Business Category. -Zoho Books integrates with other business applications, allowing you to access and work with your data from a single place. Integrations are available with Zoho People, Zoho CRM, Zoho Projects, Zoho Reports, and more. -Zoho Books creates professional reports automatically to help you communicate your data effectively. You can also personalize reports by filtering and organizing them to your preferences. -Zoho Books saves all of your financial information in the cloud, where it can be quickly restored, so you never have to worry about losing data.
CONS-The app is appropriate for small and medium-sized businesses. It is incapable of managing complex corporate processes. - On weekends (Saturday & Sunday), the support crew is not available to help clients with their problems. -The software doesn’t allow you to import contacts from your social media sites. It allows you to build your client details through the inbuilt mail feature. -There is no budgeting feature available.
Reasons for switching to Zoho Books
We moved from system based software to cloud-based software.
Amy
Architecture & Planning, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
We Use Zoho Books for Multiple Companies
ZOHO books has been a great tool for many of our companies. It is great for companies with project management, from estimate to sales order to purchase orders and Invoicing. ZOHO provides live reporting as your team takes the order through the sales process. Customization for our specific business was a huge game changer, as we didn't need to get outside help involved to make simple changes that made our work flow process better. It saves time and errors.
PROSThe live dashboard and analytics has provided great insight into our business profitability. The ability to have our project management and accounting systems tied into one saves on time and human error. The automation, workflows and custom fields are a game changer and allow any kind of person to be able to tailor the system to your needs. Whenever I am not able to code something myself, I send a request to the customer service team, and they are usually able to write the scripts for me. The ability to tie into Avalara and not have to worry about taxation is also a huge bonus.
CONSI wish the Purchase Orders for drop ship customers were more obviously tied to the Sales Orders. There are ways to identify which POs belong to which SOs, but seems to be a little more complicated than it could be. I also wish there was a way to see how much we have invoiced against Customer POs. I also wish we could integrate our payroll with ZOHO, as ZOHO payroll isn't currently offered in Michigan. As a result we are having to do more manual entry for employee hours and journal entries for the payroll.
Reasons for switching to Zoho Books
Previously our project management system (custom solution) was separate from our accounting system (Quick Books). We needed to be able to track our sales through the entire project cycle, but also have live reporting of our revenue and costs. We eliminated a lot of error and double entry by combining project management and accounting into one.
Tracy
Design, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
The Best way to manage your Businesses Finances
I never used to know what was going on with my business financials. Now at a glance, I can see money coming and I have an overview of how the business is performing. Tax season is no longer a complete nightmare as everything we need is in Zoho Books.
PROSZoho Books is extremely easy to use. I love that I now have 1 place where I do all my invoicing and that I can customise the invoices to my own branding. I love that I can send the invoice to clients directly from the software and then have auto reminders go out to the clients as well as send a Thank you when I receive payment. I also love the ability to link it to my business bank account – so I can reconcile my invoices and transactions easily. Come tax season my accountant can easily access all the reports she needs for any period.
CONSAt first, it was a bit tricky to understand how to link up my bank account but eventually managed to figure it out.
Reasons for switching to Zoho Books
They stopped catering to South Africans
Anonymous
11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Streamlining Business Operations with Zoho Books: A Game-Changer for Efficient Invoicing and Contact
Prior to joining this company, we relied on self-coded solutions for various tasks, including invoice generation and template design, all within our own database. This approach required significant time and effort whenever we needed to introduce new features or implement controls, even though similar solutions already existed in the market at a reasonable price.Transitioning to Zoho Books:We made the decision to switch to Zoho Books, and the entire process was incredibly smooth. I simply created an account, configured our company details, and utilized the standard invoice template, making minor adjustments to resemble our previous format.Contact Management:Importing our contacts into Zoho Books was a breeze and took approximately 10 minutes. I downloaded an Excel file from our database and effortlessly imported all the necessary information.Invoicing:Creating new invoices proved to be just as simple as managing contacts. By uploading an Excel file, the system automatically matched the invoices with the appropriate contacts (if desired). You can even save them as drafts for further review, and once ready, send them out in bulk.
CONSInitially, when we first started using Zoho Books, there was no feature available to automatically create contacts if they didn't already exist while uploading new invoices. However, I'm pleased to say that this has since been improved, and it now works flawlessly for us!
Lydia
Verified reviewer
Plastics, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Have a vision of caution in accounting with Zoho Books.
The overall experience we have had with Zoho Books is one for the records. This amazing product introduced us into a modern and more accurate way of accounting and taking care of our finances. With Zoho Books, it gets clear how money moves in and out and this allows us to know our financial health and performance.
PROSZoho Books allows to become accountable for our money by giving us transparency on how money is being spent. It uses automations which allows us to eliminate the manual entry work and reduce the dependency on the repetitive tasks. It has the simplest reporting tool that gives us valuable financial insights about our financial health. The billing tools are very useful and they makes invoicing so simple. It allows us to create branded invoices for our clients and sharing them with the clients is easy, secure and fast.
CONSAm very delighted how Zoho Books is yet to gives us any cons. It has been working superbly well for us.
Nathan
Verified reviewer
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2018
All in One Accounting Solution for SME businesses
A true CRM tool for sales people with the tools the ability to give accountants information needed. You can provide invoicing and estimates for clients as well as get an overview of sales for the year, the month and other important information. We have been using Zoho for over 5 years and almost swear by it, especially in our line of business with integration with payment options, we can accept multiple payment options from clients without changing our workflow. Whether used on its own or used with the other suite of Zoho apps, Zoho Books is definitely a recommended tool for anyone starting out and looking for an affordable accounting/CRM solution.
CONSOnly administrators can adjust invoices once they have been sent which limits functionality for larger sales teams. Cancelling an estimate or invoice even when in draft mode is not as straightforward as when you create one. Mobile apps for Zoho Books is not as easy to use as the web app, if you are running a business, it is good for viewing sales at a glance but it is not ideal for CRM on the go. There is a slight learning curve to use Zoho Books for accounts especially if you are coming from another accounting suite.
Sumukha
Commercial Real Estate, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2023
Better Accounting Software
Invoice and billing options are good and we can accept the credit card payment and online payment, and auto generation of monthly invoice and we can set due dates so the system will send auto reminder for aged receivables to the tenant
CONSwhen its come to reports like Financial reports and budget forecasting and other its bit difficult to analyze the report and it is bit confusing in Aged receivable report
Verity
Verified reviewer
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
A really good introductory product
This was the first software I used for invoicing/books and it was a really gentle intro - simple, clean and with great customer service, it is hard to fault!
PROSI use Zoho Books primarily for invoicing. The interface is clean and clear and user friendly, with improvements being made all the time. Thankfully improvements are made slowly and don't leave you to end up feeling like "where has my known and loved application gone?" The customer service is great - responsive and clear responses with no up-selling and fluff.
CONSThe payment plans are a little frustrating. The limits are on the number of contacts and as a business with lots of contacts and only one transaction often per contact it gets really expensive. I wish they could increase the number of contacts in the $9 plan as the step-up plan does not include anything else I need or want other than the additional contacts