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Overall customer rating: Customer rating:

 (210)

 (1773)

Recommended by: Recommended by:

86% of users

86% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“Zoho Books is incredibly simple to navigate. I really enjoy how quickly and easily I can create new items, estimates and invoices.”

- James DiPilla, Technology intelligence Agency

“FreshBooks provides an elegant and affordable solution for invoicing and some light accounting. The invoicing feature is probably its best, with a simple user interface. You can brand it for your own company, and it allows even the smallest business to appear sophisticated.”

- Beth Mills, New Life Management Services

Most negative review: Most negative review:

“The functionality is incomplete and cumbersome to use. It’s accessible from anywhere, but requires multiple products to do anything.”

- Pe De, CEO, Agilast

“It's not bad. It's basic and get's the job done. That is, invoicing and tracking expenses. But if you're looking for a full-fledged accounting software/service, FreshBooks underwhelms.”

- Andrew Shaker, VillaBet

Pricing:

How it's priced: How it's priced:

Zoho Books is a cloud-based solution. You pay either a monthly or annual subscription fee.

FreshBooks is a cloud-based solution. You pay a monthly or annual subscription fee.

Contract term: Contract term:

Zoho Books requires no contract for cloud-based deployment.

FreshBooks requires no contract for cloud-based deployment.

Upfront costs: Upfront costs:

No upfront fees.

No upfront fees.

Recurring costs: Recurring costs:

None, beyond subscription fees.

None, beyond subscription fees.

What does it cost?: What does it cost?:

Applications:

Billing and invoicing: Billing and invoicing:

Financial reporting: Financial reporting:

Core accounting: Core accounting:

Payroll: Payroll:

Expense management: Expense management:

Inventory management: Inventory management:

Ease of Use:

Overall customer rating: Customer rating:

 (210)

 (1773)

Most positive review: Most positive review:

“I love the product and especially the user interface. It is very easy to use, especially if you combine the app and the desktop. It keeps everything up to date.”

- Shani van der Merwe, JGH Internet Pty Ltd KNNKT

“FreshBooks is very easy to use—there is virtually no training required to use the product. The occasional time we have needed help, we have found FreshBooks support to be outstanding.”

- Richard MacNeill, OTUS Group

Most negative review: Most negative review:

“There are limitations in customization, and workarounds are complicated and unintuitive. Reporting options are limited and force you to purchase other Zoho reporting products.”

- Brooke Rogers, Avantgarde Partner

“Sometimes have to click through multiple buttons to get to the view you need—navigation can be a little clunky and not always the most user-friendly.”

- Laura Cain, Perfect Search Media

Support:

Overall customer rating: Customer rating:

 (210)

 (1773)

Most positive review: Most positive review:

“Customer service representatives are always good at getting back to you. Their email support is also pretty quick; they won’t leave you hanging.”

- Ann Chamen-Greiff

“Every time I have needed to call and ask a question, the FreshBooks rep listens, converses, solves my problem and always acts like I'm the only one in their world whom they thoroughly enjoy taking care of.”

- Robin Carter, Rockin' Robin Virtual Assistance LLC

Most negative review: Most negative review:

“I struggled to reach Zoho Support. When I finally did they were helpful, but it is a challenge to actually ever reach anyone.”

- Jaime W, FamilyTales Photography

“The customer team is very responsive, but again, we ran into a technical issue that they never seemed to acknowledge or fix, which was difficult.”

- Chris Hathaway AggData LLC

Phone support: Phone support:

24/7, toll-free support included in subscription fee.

Phone support available during regular business hours.

Online case submission: Online case submission:

Online case submission available to all users.

24/7 online case submission included in subscription fee.

Online support options: Online support options:

Help website, knowledge base and online community included in subscription fee.

Help website, knowledge base and online community included in subscription fee. Includes regularly scheduled tutorials.

Training: Training:

“Getting started” online catalogue and online training courses included in subscription fee.

“Getting started” online catalogue included in subscription fee. Online training includes webinars and videos.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.