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Overall customer rating: Customer rating:

 (210)

 (1578)

Recommended by: Recommended by:

86% of users

55% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“Zoho Books is incredibly simple to navigate. I really enjoy how quickly and easily I can create new items, estimates and invoices.”

- James DiPilla, Technology intelligence Agency

“I love how simple and quick this app is for organizing your income and expenses. I was able to use the three month profit and loss report to qualify for health insurance, I have my schedule C amounts at a glance, and I can attach receipt photos to each expense. Life is so much easier!”

- Erin Paul, Self-Employed Musician

Most negative review: Most negative review:

“The functionality is incomplete and cumbersome to use. It’s accessible from anywhere, but requires multiple products to do anything.”

- Pe De, CEO, Agilast

“Where to start. Their product is poorly architected, their support makes promises they can't follow through on, the cost is higher than competitors purely because of name recognition.”

- Dean Legatski, Therapeutic Relief

Pricing:

How it's priced: How it's priced:

Zoho Books is a cloud-based solution. You pay either a monthly or annual subscription fee.

QuickBooks Online is a cloud-based solution. You pay a monthly subscription fee.

Contract term: Contract term:

Zoho Books requires no contract for cloud-based deployment.

QuickBooks Online requires no contract for cloud-based deployment; subscription renewed monthly.

Upfront costs: Upfront costs:

No upfront fees.

Additional fees apply for data migration.

Recurring costs: Recurring costs:

None, beyond subscription fees.

Fees apply for premium support and add-ons and usage upgrades.

What does it cost?: What does it cost?:

Applications:

Billing and invoicing: Billing and invoicing:

Financial reporting: Financial reporting:

Core accounting: Core accounting:

Payroll: Payroll:

Expense management: Expense management:

Inventory management: Inventory management:

Ease of Use:

Overall customer rating: Customer rating:

 (210)

 (1578)

Most positive review: Most positive review:

“I love the product and especially the user interface. It is very easy to use, especially if you combine the app and the desktop. It keeps everything up to date.”

- Shani van der Merwe, JGH Internet Pty Ltd KNNKT

“Easy to use and all inclusive. Sync with banks is easy and invaluable. Auto-set invoices is also fantastic to bill on time.”

- Lisa Bongiovanni, Clever Funnel Marketing

Most negative review: Most negative review:

“There are limitations in customization, and workarounds are complicated and unintuitive. Reporting options are limited and force you to purchase other Zoho reporting products.”

- Brooke Rogers, Avantgarde Partner

“The UI is a little clunky. It is also missing a bunch of features that are on the regular QuickBooks like undo reconciliations. It feels like it’s halfway there.”

- Zubin Tehreani, LeagueSide

Support:

Overall customer rating: Customer rating:

 (210)

 (1578)

Most positive review: Most positive review:

“Customer service representatives are always good at getting back to you. Their email support is also pretty quick; they won’t leave you hanging.”

- Ann Chamen-Greiff

“Support has always been helpful and responsive, but I rarely have to call.”

- Loralee Hutton, Her Portable Biz

Most negative review: Most negative review:

“I struggled to reach Zoho Support. When I finally did they were helpful, but it is a challenge to actually ever reach anyone.”

- Jaime W, FamilyTales Photography

“Hanging up the phone after an hour long call where they were unable to help me.”

- Dean Legatski, Therapeutic Relief

Phone support: Phone support:

24/7, toll-free support included in subscription fee.

Phone support included in subscription fee.

Online case submission: Online case submission:

Online case submission available to all users.

24/7 online case submission included in subscription fee.

Online support options: Online support options:

Help website, knowledge base and online community included in subscription fee.

Help website and knowledge base included in subscription fee.

Training: Training:

“Getting started” online catalogue and online training courses included in subscription fee.

“Getting started” online catalogue included in subscription fee. Online training includes webinars and/or videos.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.