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Overall customer rating: Customer rating:

 (238)

 (1106)

Recommended by: Recommended by:

86% of users

55% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“Zoho Books is incredibly simple to navigate. I really enjoy how quickly and easily I can create new items, estimates and invoices.”

- James DiPilla, Technology intelligence Agency

“Xero is a great alternative to QuickBooks and is easy to get up and running on. Lots of apps are available.”

- Alyssa Miller, Tricycle

Most negative review: Most negative review:

“The functionality is incomplete and cumbersome to use. It’s accessible from anywhere, but requires multiple products to do anything.”

- Pe De, CEO, Agilast

“This is a very simple program. If you need advanced tools, ... you have to use apps, which do add to your monthly cost.”

- Alyssa Miller, Tricycle

Pricing:

How it's priced: How it's priced:

Zoho Books is a cloud-based solution. You pay either a monthly or annual subscription fee.

Xero is a cloud-based solution. You pay a monthly subscription fee.

Contract term: Contract term:

Zoho Books requires no contract for cloud-based deployment.

Xero requires no contract for cloud-based deployment.

Upfront costs: Upfront costs:

No upfront fees.

No upfront fees.

Recurring costs: Recurring costs:

None, beyond subscription fees.

None, beyond subscription fees.

What does it cost?: What does it cost?:

Applications:

Billing and invoicing: Billing and invoicing:

Financial reporting: Financial reporting:

Core accounting: Core accounting:

Payroll: Payroll:

Expense management: Expense management:

Inventory management: Inventory management:

Ease of Use:

Overall customer rating: Customer rating:

 (238)

 (1106)

Most positive review: Most positive review:

“I love the product and especially the user interface. It is very easy to use, especially if you combine the app and the desktop. It keeps everything up to date.”

- Shani van der Merwe, JGH Internet Pty Ltd KNNKT

“The UI design is beautiful. The interface is very easy to use so as long as you have a curious brain (and the patience to read). You will have no problem managing your business’s finances, even if you know nothing about accounting.”

- Alex Dimmick, btrax, Inc.

Most negative review: Most negative review:

“There are limitations in customization, and workarounds are complicated and unintuitive. Reporting options are limited and force you to purchase other Zoho reporting products.”

- Brooke Rogers, Avantgarde Partner

“It’s difficult to fine tune access for various users.”

- James Solomon, Geeks for You

Support:

Overall customer rating: Customer rating:

 (238)

 (1106)

Most positive review: Most positive review:

“Customer service representatives are always good at getting back to you. Their email support is also pretty quick; they won’t leave you hanging.”

- Ann Chamen-Greiff

“They provide timely and on-point responses to any queries you have. From a product feature perspective, they are also very happy to get involved in debate as to why they have or haven't developed a particular feature. They're very open!”

- Rupert, Englander, Wooshping LTD

Most negative review: Most negative review:

“I struggled to reach Zoho Support. When I finally did they were helpful, but it is a challenge to actually ever reach anyone.”

- Jaime W, FamilyTales Photography

“[They should] call their customers. Be more helpful—it's that easy!”

- Stephanie Gaughran, AppxCell Ltd

Phone support: Phone support:

24/7, toll-free support included in subscription fee.

Phone support not offered.

Online case submission: Online case submission:

Online case submission available to all users.

24/7 online case submission included in subscription fee.

Online support options: Online support options:

Help website, knowledge base and online community included in subscription fee.

Help website, knowledge base and online community included in subscription fee.

Training: Training:

“Getting started” online catalogue and online training courses included in subscription fee.

“Getting Started” online catalogue included in subscription fee. Online training includes webinars and videos.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.