





Dashboard






Supported Operating System(s):
Web browser (OS agnostic)About Zoho Subscriptions
Zoho Subscriptions is a cloud-based accounting solution catering to small and medium-sized businesses across various industries such as SaaS startups, gyms, wine clubs and daycare facilities. The solution offers a native mobile application for Andriod and iOS devices. Key features let users customize and automate invoicing, create and manage subscriptions and track and receive payments.
Zoho Subscriptions allows users to generate custom reports for subscription metrics analysis and tax summary reports. The solution enables managers to automate the billing process and notifications related to subscriptions, payments and invoices. Predefined templates can be used for sending these notifications via email.
Zoho Subscriptions offers integration with Zoho ...
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Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.0
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
November 2019
Matthew from Atlas Internet Marketing LLC
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
November 2019
Great for automating payments from clients
Great for start ups and small businesses who are trying to keep a low overhead. Their customer service is nice to work with, I usually would just chat with them or send them an email because I am familiar with using online software. For someone who isn't tech savvy they do have a call in option.
Pros
Really easy to set up, and integrated with the merchant processing of my choice. When we first switched over Zoho subscriptions were the only tool that could email multiple reminders to the clients prior to the billing renewal which I feel is great for subscription services. The customer portal on the backend allows for customers to change their credit card information without me or one of my team members to have to do it manually. Super time saver. It also notifies my team when a payment doesn't go through for whatever reason and can automatically retry the card again. When we first started, it gave up to $50k worth of transactions as a free trial. Meaning you don't have to pay for a subscription until you reach 50k worth of transactions or a certain number of clients. Really cool.
Cons
The only thing I didn't like was that I couldn't do a one time payment easily. Sometimes we have one time jobs such as web development or consulting, and it makes it kind of hard to use just this one system. We had to also get Zoho invoice to complement what we were doing. So unless you are doing just recurring subscriptions you'll need to get an invoicing tool as well. Als ran into problems with the customer portal, but most of my clients didn't wnat to log in so it wasn't that big of a deal.
Reasons for Switching to Zoho Subscriptions
When switching CRM systems we looked at reducing overhead costs for recurring subscriptions.
Response from Zoho
Replied November 2019
Hi Matthew, Good to hear from you! Thank you so much for such a detailed review on both Zoho Invoice and Subscriptions. It means so much to us. Regarding the benefits of the client portal and payment retry settings, we couldn't agree more! Glad to know we are a part of your subscription business journey. Cheers, Harikrishna
April 2020
Lucas from MOM+POP, Ltd.
Company Size: 1 employee
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
4.0
April 2020
Gets the job done. Great customer and subscription admin panel.
My client needed to quickly deploy a simple subscription-based membership system and ZoHo Subscriptions totally fit the bill. It provided a test environment identical to the launch environment so there was little in the way of post-launch bug cleanup. The system was super easy to set up an MVP and was flexible enough so that we could build on this MVP as our real-world usage brought to light other features we wanted to deploy.
Pros
Pricing structure API integrations Webhook announcements Clean and intuitive admin panel Robust reporting Subscriber export Subscription pricing flexibility with coupons and addons
Cons
The non-API deployment is a bit limited in terms of collecting any customer information that's not part of the default data. We didn't have the budget to do a full API deployment, but we were able to come up with some workarounds to collect info in fields not specifically designed for that information. When we did go with the full API deployment, it was pretty easy to transition our hacked-together data collection into the new custom fields.
Reasons for Choosing Zoho Subscriptions
Best balance between pricing structure and non-technical deployment
Response from Zoho
Replied May 2020
Hi Lucas, Thanks for taking the time to review Zoho Subscriptions! We are happy to know your feedback on the Sandbox environment, the API and webhook capabilities and the flexibility aspect of the app. We believe your subscription billing is streamlined as per your needs. If you have any questions, feel free to reach out to us anytime. Happy to have you with us Lucas. Cheers, Harikrishna
December 2020
Joe from KDW
Company Size: 2-10 employees
Industry: Consumer Electronics
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
December 2020
A good Subscriptions solution
When it comes to subscriptions software, there are not many good choices out there, and the monthly cost is high and this is the case for Zoho subscriptions and it lacks many features available in other software for the same cost. The interface needs to be polished as many features are hidden and hard to find and needs more integrations
Pros
It does what it supposed to do, handle subscriptions and payments for recurring billing, the interface is ok but can be better
Cons
Some features are not available and no API , the cost is kind of high if you have a high number of clients
February 2017
Doug from Binary Anvil
Company Size: 11-50 employees
Industry: Computer Software
Time Used: Less than 12 months
Review Source: GetApp
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
February 2017
November 2018
Alex from RealEyes Displays, LLC
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2018
Recommended to All my SAAS Friends
We use this everyday, and are continuing to build upon it. It integrates directly into Zoho Books which makes our bookkeeping super easy. This was one of the main reasons we chose to use it.
Pros
This software makes automatic billing an unbelievably easy thing to do. I absolutely love how you can create products, and within the product create different pricing plans. You can set how each customer should be billed and how often. It provides an online billing account for your customers to see their subscriptions, paid invoices and even update their credit card details.
Cons
We love it, but our main gripe about Zoho Subscriptions is that you only get one Hosted payment page for ALL of your products and plans. This is truly odd to me, and many people in the forums are also confused why there has not been any ability to create different payment pages for different products. This means that if you have two different branded subscriptions...you must somehow make a single check out page that fits both of them. Also, it's the same page as when a user updates their cc info... everything else is amazing with this product, but for us, it was a face-palm.