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Purplepass Ticketing vs ThunderTix
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.8 / 5
4.6 / 5
Value for Money
4.9 / 5
4.8 / 5
Customer Support
4.9 / 5
4.8 / 5
Functionality
4.7 / 5
4.6 / 5
Last Review Written
March 19, 2025
March 7, 2025
Pros/Cons
Pros
- Very happy to be in the Purplepass Ticketing family. Loved the overall experience and support was great.
- They get back to you promptly, are super friendly, and work to resolve everything quickly.
- Awesome platform that makes creating events, uploading graphics and ordering wristbands such a breeze. We loved how inclusive the platform is because it served all of our needs.
Cons
- My only suggestion would be to have a"sale completed" screen after the CC is processed, many people thought it didnt go through and charged the customer twice.
- Could not even find that myself on the site. I can't say enough about how bad the promoter site portion is, and how they need to fix this.
- The only issues we had were user errors and my personal misunderstandings. I set it up as one week-long event, rather than multiple days and events throughout the week.
Pros
- They were kind, quick to respond and delivered a solid product at the best price in town. That's pretty darn good if you ask me.
- This company is well staffed, and their product and implementation adept, efficient, and innovative. The customer service is also outstanding.
- Their customer service is excellent and very responsive and patient for every question I have had for them. The reports are also very comprehensive during and at the end of an event.
Cons
- I have not been able to "void" tickets which I should be able to do within 24 hours according to your information. When emailed tickets fail to "send" there is no error message.
- I am not sure if there is a reason behind that or if it is just by chance it got lost or went to spam. I am not sure, but just wanted to throw that in there too.
- As I mentioned above, I have been told these problems have been corrected.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2025
FrontRunners
2025
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
