For this review, I'd like instead to illustrate the answer to this question with how a specific problem was dealt with.Being new to using the fundraising module Toucantech was kind enough to "road test" what we had constructed to ensure it would work. This brought peace of mind.Then shortly afterwards, I felt confident to implement a further measure. This went horribly wrong. I was not sure if it was a problem with the software or something I had done.The team at Toucantech immediately responded to my urgent request for help. Following a 2-hour Zoom call, we worked out what I had done wrong, and Toucantech put it right so that it presented on the website as it was supposed to. (They were gracious enough to say that what I had done wrong could easily be done by other new users of their software, and so were going to improve the instructions for that part of the site.)At no time did I feel embarrassed for getting it wrong, and I was so grateful for their patience in putting things right as part and parcel of their normal, fantastic customer service.

I like that you get to know the staff at Toucantech; and that they get to know you as well. This means we all better understand how to deal with problems.

Although "glitches" appear in the software from time to time, even this "down arrow issue" is usually dealt with speedily and efficiently. I assume rival software also can have these problems, so I prefer to work on the basis that Toucantech resolves them more quickly than its rivals.

We are delighted with our new alumnae platform, which looks great and works well at the front end, and is easy to use and navigate at the back end! Our alumnae have been very complimentary about the improvements and the increased level of communication that we now offer. We have seen a dramatic increase in engagement levels as a result. The excellent level of customisation has allowed us to create a site we feel proud of, which we believe best reflects who we are and that has increased the level of support we can offer to our alumane.

We have been using our new alumnae platform, which is powered by ToucanTech, for about a year now. It offers much greater functionality than the previous site and the engagement levels have soared accordingly. It allows events to be organised efficiently and effectively and we are now seeing increasing use of the more interactive elements of the platform, such as our mentoring schemes and alumnae clubs. Over the past 12 months, ToucanTech have continued to develop and improve the software and are always working on new features and welcome additions to their offering.

The ToucanTech support team offer an effective and well-run helpdesk and customised training. They were very hands on with the set up and integration of the new platform. The software has designed to be very user-friendly. The team work hard to resolove any issues or queries.

I use it very seldom , but find it frustrating to obtain the results I require. Help information is on a separate Web page and the search on that is not comprehensive.

It's comprehensive and obviously has many features that are not relevant to some users

I didn't find it very intuitive and would have found more hints useful when errors occurred, although I know ToucanTech are always looking to improve the system

It has significantly helped with my workload! Getting our alumni database in order and in one place was the main goal and the whole process in doing this has been great. It is easy to export the data as and when I need it.

The set up process was pain free, and from this support has been readily available with hints and tips being shared regularly. Overall, the ToucanTech software is easy to navigate and offers a lot of features. We have mostly been using this to maintain our alumni database and to promote and manage our events and news, however there are plans to build up our mentor network, open an online shop and to eventually begin fundraising - the fact that we have a piece of software that can do it all is fantastic.

I don't have any particular negatives about ToucanTech. The staff there have been completely supportive from the initial contact to today (4 years later!). The software can take a bit of time to discover and there are some steps that you need to remember, but that is no different to any other platform.

Toucan Tech were extremely helpful during the decision making and transition phase and since we began using the software have been incredibly supportive and taken any feedback on board and further developed the product. We now have over 300 members of our online community since we launched it 6 weeks ago and the numbers are climbing daily. Communications with alumni are simple to use and look fantastic. Record keeping is also easy and efficient. We are absolutely delighted with the product and very happy to recommend it.

One software for alumni relations, communications, donations records, moves management and online community feature Ease of use Excellent support and training Attractive user interface Continual expansion and development of the product following feedback from users Ease of migration from previous provider to Toucan Tech Commitment and knowledge of the product from all the staff from top to bottom An understanding of Development Office work and what customers want

No major complaints - any queries have been dealt with quickly and efficiently

After taking the steps to use this CRM package we have been really pleased with the great customer service experience, everyone is friendly and super supportive. We have been guided through initial set up and migrating over to using all the functionalities which we continue to develop as we improve our confidence in this product as a user.

Everything is in one place. You can track, record and maintain you relationships for fundraising, communications and events. It is intuitive. The reporting stats are easy to read.

I was nervous of the migration of data over but with the support of the TT team I overcame this very quickly.

This database gives us everything we need in one place. It is also constantly evolving and taking advice from customers to improve and increase its offering.

It's very easy to use and the support Toucan Tech provide is very personal and they always resolve any issues you send. Having our alumni website, fundraising data and email manager in one database has been the biggest advantage. This allows us to much more effectively report on engagement, identify new prospects and link up better between fundraising and alumni relations.

The initial move was tricky as our data is quite complex. However, the data team are very used to migrations like ours and helped us through the process. Any issues are very quickly fixed even when you've moved to the live site.

There are huge positives and the software has already made a big difference in our abilities to run a website, collect data and soon to run online donations which is very important. I find the customer Services team respond very quickly and we have very much enjoyed our sessions with [SENSITIVE CONTENT] I do find that the Instruction Manuals/help guides on line could be more detailed with some topics missed completely and others only having a brief summary of the process you are trying to complete/attempt for the first time. There are many times, that had the help guides been slightly more detailed then I would have happily used these and worked though the steps and not needed to contact customer services. I think this would be hugely helpful.

I like the look and format of the software. The fundraising fund pages are extremely helpful in giving up to date stats and I like that you can build your own web pages and manage them instantly. This is extremely valuable, liberating and time effective.

Some parts of the software formatting are not always straightforward and take some time to work out how to use. I find the reporting element a little tricky but I know this is being worked on. It would be great if there were a few more "standard panels" in the design hub for building non-menu web pages that would offer more options in terms of layout.

We have just embarked on trying to engage with our alumni after a long time of not really doing very much so it's great to see people starting to engage. Over the time we hope to look for ambassadors and alumni who may wish to start up clubs, offer mentoring and careers advice as well as promote their own services. Migrating the data was much easier than I imagined it would be and extremely thorough. It's been a pleasure working with Toucantech.

The online alumni community is very impactful, the news stories create a real feeling of community and there are many features such as Clubs, Events, Support Us, Forum, etc. which can be developed over time. I also like the fact that when you capture new members they update their contact details straight into the database. The software is very user friendly and is a pleasure to work with.

I don't think there is anything I don't like about the software. The company is constantly reviewing and upgrading features and software and respond to customer feedback where appropriate. I am still learning to use the fundraising software and I think it would be great to have some webinars on the fundraising side of the database as well as how to create clubs, etc.

Feels like it has taken us a huge step up in managing alumni

Database management and ability to track donations and produce appropriate reports.

Have run into some technical issues that needed support's help

I like the collaborative nature and forward thinking approach. Toucan are excellent people to work with.

I like the ongoing updates to the software and fresh ideas

You need to constantly use it to understand its full functionality. Training is always a must.

This is a fantastic way to communicate with our alumni and it definitely filled a hole in our communication with this target market.

I have no experience administering a website so was a little daunted at first. However, the training we received was effective and practical. After being shown the features of the site I found it was set up in a logical way that was easy to understand and use. Adding content and news items is very simple and they look great when published. I also like the flexibility of the design hub which gives me the ability to change the design to suit our corporate branding. The integration of our database was managed by the Toucan Tech support team and our IT department and and was fairly seamless and easy. After the data transfer we were able to send mass email communications to our alumni very easily. The design of the emails is customizable and they look very professional. I also like that we can share our stories straight from the site to our socials.

Some of the advanced filters are difficult to master. However, the support site is very helpful and has lots of resources available to use when we are stuck, or we email the support team for advice.

It has been an excellent product so far. The only exception is the app which I wish we had waited for as we are promoting half a product. We should not be paying for this.

I like the user friendly platform. I think every organisation has different needs and TT are first class at customer service. We have not used it to the full, but are trying to engage our users and drive traffic to the platform. The database is excellent for segmenting and creating a pipeline.

I do realise that I need to learn more on reporting to present to our board. I would like to see families recognised in the database for fundraising as we work with the family unit.

oucanTech is a one-stop-shop, bringing both the website and the database together. - We are often complimented on the look and feel of our site, and how professional our newsletter emails look. It’s great to work on a platform that our community enjoys using. - Our whole team are able to use the ToucanTech system as it is easy to operate; flexible, intuitive; and the support from TT has been great if there is ever a problem. - Really easy to update records; capture lots of data about our community members and Manage our pipeline of donor prospects - It certainly makes the Tonbridge Society programme very efficient

- A fantastic feature that ToucanTech offers is the Activity tracker – it shows us how people are engaging with our programme – from which emails they have opened to how many events they have attended. We are even able to sync external communications to the activity tracker so that all members of the team can view ongoing conversations. - The events module and particularly how bookings are made is a lot easier to handle than our previous database. T

improved integration with other platforms. e.g.PASS

The experience has been great and our members clearly enjoy being a part of it. We do not charge to be on our site so the challenge has been to get individuals to sign up so that they have access to the whole database. We do allow them to receive emails from us but they have to sign up to get full access

The product is easy to use, prior database experice does help the process. The data cross over is easily done as long as the source information is tidy. Tocuan assist every step of the way on this and are always on hand for any problems, queries and assistance. Often saving you lots of time which is so useful.

The intergration was fine from Toucan point of view but as our data was not clean the process has taken a little longer to get the database acurate. Highly recommend making sure records are correct before integrating.

Toucan Tech has enabled us to grow our alumni community, tripling the number of members we have online since we purchased the system. The package offered is affordable and the support from the team is second to none.

It is an all-in-one product so we did not have to purchase a separate database. It is user-friendly making it easy to use and understand. It has revolutionised our ability to contact our alumni and store information on both alumni and current pupils . The support team are always willing to help and are constantly offering webinars and networking days. The analytics offered enables us to tweak our communications to meet our customer needs.

I have nothing negative to say about this software.

As an individual who has never been in a role where I have had to use a data base before I have found the Toucan Tech software relatively easy to navigate. Also the constant improvements and their ability to react swiftly to software 'tweak' requests have made my job easier and me much more confident using a data base.

It is aesthetically pleasing and easy to navigate with clear and simple titles. The team are often improving the software and listen to the end users requirements. The 'Dashboard' gives and instant picture of activity within the alumni community and the statistics provided are clear and concise.

I would like a spell check built into the system.

News, events, obituaries are easy to add

It takes a little time to get trained up but once you are familiar with the system it is fine

Consistently good. For example, since we started with TT (6 years ago) we've upped our contactable constituents from 66% to a stable 87%.

I like TT because it is an integrated Database, CRM and CMS - and the system is easy to use with training others a fairly simple process thanks to support from TT. It provides all the engagement tools we need, it's keenly priced, they respond quickly to queries, implement customer product requests regularly, and are constantly refreshing and upgrading their offer.

Volunteer management could be better, but there are useable workarounds.

Once I got familiar with the functionality it has been a very simple to use platform.

Central records for all contacts with individuals and ability to see messages read and acted upon. Newsletter functionality.

Hadn't used a system like this before, so had to spend a little time thinking about the structure and content, but once familiar was easy to use.

The experience so far has been extremely positive and has enabled us to improve our communications with our Alumni and this has led to higher levels of fundraising for the School.

The product is very user friendly which is very important when you have "Users" who will not be accessing the system on a daily basis. The Toucan Tech system allows us to combine our internal database system with an Online platform for our Alumni, and this was a very important part of the decision making process when looking to change systems.

Our previous database system was very limited and so all aspects of the Toucan Tech software are an imrovement for us.

Toucan Tech has helped us tale the first step in establishing and managing our alumni community. The software provides an intuitive all-in-one website, membership management, email marketing and event management platform and so far we've only scratched the surface. There is a helpful and responsive first-line support desk and I've also enjoyed joining the live training sessions with other Toucan Tech clients. Although these sessions are always recorded and available to watch on demand, I enjoy having the opportunity to share experiences and ideas with other customers.

Nothing of note and if there are any issues then the very helpful and responsive first line team are always available to assist.

Huge benefits in efficiency across departments - particularly integrating the functions of fundraising, alumni relations & careers. Excellent customer support, huge wealth of resources on all elements from design to data collection.

Intuitive operating system integrating all the key functions of a database and external comms platform designed specifically for use in a development and alumni relations setting.

Automatic upgrades, particularly affecting page format

From a very low base of engagement we are building are strong and varied community of alumni and friends which should prove to be invaluable as we push for income generation.

Ability to be operated remotely, so that central office not required. Ability of membership to contribute to aspects of the website. Different levels of access as required. Ease of integration with previous database.

Nothing personally, but am not involved with all its function areas.