# TrueDialog Software Reviews, Demo & Pricing - 2026 > Review of TrueDialog Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/admissions/truedialog-profile --- [Home](https://www.softwareadvice.com/) / [SMS Marketing Software](https://www.softwareadvice.com/sms-marketing/) / TrueDialog Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/admissions/truedialog-profile/reviews/) # TrueDialog 2026: Benefits, Features & Pricing Wondering if TrueDialog is right for your organization? Our SMS Marketing Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview TrueDialog 4.8 [(21)](https://www.softwareadvice.com/admissions/truedialog-profile/reviews/) Pricing Starting at $119.00 per month ### About TrueDialog TrueDialog is a cloud-based SMS texting platform that helps businesses of all sizes send both one-to-one as well as bulk messages to customers. It provides special administrative controls for educational institutions to track and manage multiple conversations, enroll new students, raise awareness for volunteer activities, facilitate student elections and manage their student database. TrueDialog also allows users to deliver automated reminders and mass alerts in case of emergency situations via live updates, SMS texts, email and social media. It comes with a scheduling engine, which lets users send campaigns at specific times. It also offers a mobile app for both iPhones and Android devices, which allows agents to communicate with customers and prospects using their smartphones. The product integrates with different customer relationship management systems, such as HubSpot, Microsoft Dynamics and Salesforce. TrueDialog offers support via email and over the phone. Wondering if TrueDialog is right for your organization? Our SMS Marketing Software selection experts can help you in 15 minutes or less. ## TrueDialog User Interface ## Popular TrueDialog Alternatives Main Product TrueDialog 4.8 [(21)](https://www.softwareadvice.com/admissions/truedialog-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.79Value for money - 4.76Customer support - 4.63Functionality Pricing Starting at $119.00 per month Get Price Alternative Product [Project Broadcast](https://www.softwareadvice.com/sms-marketing/project-broadcast-profile/) 4.9 [(647)](https://www.softwareadvice.com/sms-marketing/project-broadcast-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.73Value for money - 4.81Customer support - 4.67Functionality Pricing Starting at $7.00 per month Get Price Alternative Product [Salesforce Marketing Cloud](https://www.softwareadvice.com/marketing/salesforce-socialcrm-profile/) 4.2 [(530)](https://www.softwareadvice.com/marketing/salesforce-socialcrm-profile/reviews/) Ratings Breakdown - 3.81Ease of use - 3.83Value for money - 3.93Customer support - 4.27Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [EZ Texting](https://www.softwareadvice.com/sms-survey/ez-texting-profile/) 4.5 [(273)](https://www.softwareadvice.com/sms-survey/ez-texting-profile/reviews/) Ratings Breakdown - 4.52Ease of use - 4.16Value for money - 4.27Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [AppsFlyer](https://www.softwareadvice.com/mobile-marketing/appsflyer-profile/) 4.5 [(138)](https://www.softwareadvice.com/mobile-marketing/appsflyer-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.26Value for money - 4.26Customer support - 4.43Functionality Pricing Available upon request Get Price Alternative Product [Textedly](https://www.softwareadvice.com/cloud-communication/textedly-profile/) 4.5 [(351)](https://www.softwareadvice.com/cloud-communication/textedly-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.53Value for money - 4.45Customer support - 4.38Functionality Pricing Starting at $49.00 per month Get Price ## TrueDialog Pricing and Plans Starting price: $119.00 per month Free Trial Free Version Small Business $119.00 flat rate, per month Plan includes: - 5,000 Base Messages - Unlimited Users - Expert US-Based Support - Clear & Transparent Pricing - Automated 10DLC Registration - Long Codes + Short Codes - SMS, MMS - Reporting - Fast Time to Value - Dynamic Lists & Unlimited Contacts Read More Business Pro $425.00 flat rate, per month Plan includes: - 25,000 Base Messages - Unlimited Users - CRM Integrations - Dedicated Account Rep - TrueDelivery - Plus all features in the Small Business plan and more... Enterprise $900.00 flat rate, per month Plan includes: - 60,000 Base Messages - AI Assistant - RCS/RBM available - CRM Integrations - TrueDelivery - SSO Available - Plus all features in the Business Pro plan and more... Complete Plans $1,000.00 per month Plan includes: - Product Development Input - Future Development Updates - RCS/RBM available - Unlimited Users - CRM Integrations - Dedicated Account Rep - TrueDelivery - Plus all features in the Enterprise plan and more... Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## TrueDialog Features - Popular features found in SMS Marketing 2-Way Messaging Campaign Planning Campaign Scheduling Communication Management Contact Management Engagement Tracking Message Personalization Mobile Coupons Reporting/Analytics Scheduled Messaging Shortcodes - More features of TrueDialog Access Controls/Permissions Activity Dashboard Activity Tracking Admissions Management Alerts/Notifications Alumni Management API Application Management Appointment Management Audience Targeting Automated Responses Autoresponders Batch Communications Call Recording Campaign Analytics Campaign Management Campaign Segmentation Campus Notifications Candidate Management Chat/Messaging Community Management Compliance Management Consent Management Contact Database Coupons CRM Customer Database Customer History Customer Segmentation Customizable Fields Customizable Reports Email Alerts Employee Engagement Event Management Event Triggered Actions Faculty/Staff Management Financial Aid Management For Higher Education Fundraising Management Generative AI Group Messaging Inbox Management Interaction Tracking Job Board K-12 List Management Live Chat Mass Notifications Mass Texting Member Accounts Member Directory Membership Management MMS Mobile Access Mobile Alerts Mobile App Mobile Keywords Multi-Campaign Multi-Channel Communication Multi-Channel Marketing On-Demand Communications One-to-One Messaging Open Rate Tracking Performance Metrics Personalization Polls/Voting Push Notifications Real-Time Analytics Real-time Conversations Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Reminders Reporting & Statistics Reputation Management Risk Alerts Role-Based Permissions Safety Management Scheduling Secure Data Storage Self Service Portal SMS Marketing SMS Messaging Student Group Management Surveys & Feedback Template Management Text-to-Win Third-Party Integrations Two-Way Communication Workflow Management ## TrueDialog Integrations Salesforce Sales Cloud Integration rated undefined from -1 review HubSpot CRM Integration rated undefined from -1 review Marketo Engage Integration rated undefined from -1 review Salesforce Marketing Cloud Integration rated undefined from -1 review Dynamics 365 Customer Insights Integration rated undefined from -1 review Microsoft 365 Integration rated undefined from -1 review See all 7 integrations ## TrueDialog User Reviews Overall Rating 4.8 Ratings Breakdown 5 76% 4 24% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 4.8 Customer support 4.8 Functionality 4.6 Rick H. Verified reviewer Marketing and Advertising 2-10 employees Used weekly for more than 2 years Review source Reviewed September 2021 This is the M1 tank of text messaging. 4 Generally positive overall but they are short-staffed and grown over the years so support response time is below par in my books but great people to work with. No-one hides behind a veil of anonymity and I get genuine follow-ups not just surveys. Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: If you need high-volume texting, particularly with the capacity for easy two-way conversations then Truedialog is for you. As an agency, we found Truedialog's account management features and in particular their billing structure, the best of any platform we tried. We can create as many layers in an organization, have as many long codes and operators as we need... or shut them off when we don't. It will work just fine for low-volume users too but there are more choices. Cons: Great texting platform but we live in an omnichannel world. None of the omnichannel products I've tried is nearly as powerful a texting platform but TD has zero FB, IG, Whatsapp integration available so need to use multiple platforms. It would be great to have TD with omnichannel. Reasons for choosing TrueDialog More throughput and faster message delivery time than Salesmsg or MobileMonkey, though both are excellent products and have different advantages over TD. Twilio just didn't have the two-way or contact management, campaign management we needed. We didn't want to have to build a custom front end when TD already had everything we needed and the speed we required. Read More SM Simona M. Verified reviewer Telecommunications 51-200 employees Used daily for less than 2 years Review source Reviewed January 2025 A Great Mass Messaging Solution For Business 5 Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: With TrueDialog, we have an easy time sending mass business messages. It not only eases communication but also helps in SMS marketing. Cons: I have used TrueDialog long enough and no issues. Read More VR Verified Reviewer Market Research 11-50 employees Used weekly for less than 6 months Review source Reviewed February 2025 Effective SMS solution with room for UI improvement 4 Good platform for business texting with solid reliability Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: Strong SMS features with scalable options. Cons: UI feels a bit outdated and could be smoother Read More Joy A. Verified reviewer Education Management 51-200 employees Used weekly for more than 2 years Review source Reviewed December 2023 Major Impact 5 Texting was a new initiative in our association and it has helped us reach members that we normally lose in our other communication efforts. It has had a huge ROI. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: True Dialog is a very easy system to use and manage. It takes very little time and has a major impact on our recertifications. Cons: When submitting help tickets, we haven't always gotten the most clear or friendly responses, but the issues were resolved, so that was what was important. Reasons for choosing TrueDialog TrueDialog was the least expensive and the simplest to use. Read More BB Bruno B. Computer Software 51-200 employees Used daily for more than 2 years Review source Reviewed November 2017 Problem Solver, easy to use. The best text messaging software out there! 5 Keeping touch with customers. Being able to send text message to a wide range of people and since it saves your messages, you are able to keep track and reply to them. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: This is the best text messaging software we have ever used. Will not only help us keeping track of our conversations to our customers, it will also make it very easy to manage and reply each of these texts. The system is so simple and easy to use, it will keep you from making mistakes. Using this software also helps you keep your customers engaged with your business by allowing you to keep in touch with them. Take your SMS strategy to the next level! Cons: Could use some improvement on the CRM service. Sometimes it also "jams" and takes a while to either receive or send messages, although messages are always "sent" and "received", don't expect it to be received straight away. Read More RF Rob F. Verified reviewer Computer Software 11-50 employees Used daily for less than 2 years Review source Reviewed November 2022 Highly Recommended 5 Excellent overall experience. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: We really like that TrueDialog has all of the features we were seeking in a business SMS texting solution for about half the price of competitors. It's the best SMS platform and support you can find, hands-down. Cons: No complaints really. Customer support has always been very responsive whenever an issue arises. Read More BH Bryan H. Verified reviewer Marketing and Advertising 51-200 employees Used daily for more than 2 years Review source Reviewed August 2020 TrueDialogs reliability and customer service is better than anyone 5 Our experience with TrueDialog and the team has been amazing. The customer support is top notch and I usually hear back from someone with an hour of submitting a ticket. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The messages get sent almost instantly. With other providers it can take hours for the messages to get delivered. Their segmentation capability and ease of adding custom fields is also not standard. Cons: They are doing some upgrades to the UI which I think will be helpful but other than that nothing comes to mind. Read More JD Jennifer D. Verified reviewer Hospital & Health Care 10000+ employees Used daily for less than 6 months Review source Reviewed January 2023 Outstanding product for the price 5 The customer support with this product is superior. I work with many product vendors in my role and none are as responsive as TrueDialog. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The platform is very easy to use and requires minimal training for the users. Cons: I wish we could have the user signature built into each communication sent out as a default as opposed to needing to build a template. Reasons for choosing TrueDialog TrueDialog cost about 20% of what their competitors cost while still meeting our organization's needs. We also have the option to integrate TrueDialog with our ATS. Reasons for switching to TrueDialog The product was discontinued Read More KH Kristi H. Verified reviewer Higher Education 51-200 employees Used daily for less than 6 months Review source Reviewed August 2017 3Seventy was easy & professional to work with. It was a relatively seamless cut-over! 5 3Seventy gave us a streamlined method of text messaging, where the replies to the texts are also stored in Microsoft Dynamics CRM and the original sender is notified of the reply. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: 3Seventy's SMS plug-in for Microsoft Dynamics CRM has helped to streamline our Admissions Coordinators texting prospective students. It not only allows you to send the text and store it on the CONTACT record, but if a reply comes back, the coordinator is notified by email. This is means that there is no more sifting through hundreds of incoming text messages and trying to match up the CONTACT with the correct coordinator (original sender) ' it is done automatically. This is a simple and cost-effective method to send (and track) text messages. Cons: The initial implementation requires a strict 160 character text message. Some of our users would prefer a more variable field that would allow a longer message to be sub-divided into multiple text messages. Read More VR Verified Reviewer Internet 11-50 employees Used daily for less than 2 years Review source Reviewed February 2018 We love using TrueDialog as our text messaging platform of choice. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The software is very intuitive and user friendly. They have designed the API in a way that was extremely easy for us to implement. 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