All SendPulse Reviews
1-25 of 424 Reviews
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Zachariah
Verified reviewer
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
April 2018
SendPulse fits our needs for bulk mailing to our many thousands of readers of our magazine.
The ability to send thousands of emails in one go. It helps manage campaigns to all our subscribers readers. We also get to use it to send messages to select smaller subgroups of our readers and subscribers or even our advertisers (in some cases).
Pros
The User Interface UI is fairly neat and tidy. The buttons and controls are fairly easy to figure out even without a walkthrough or guide. The software allows you to send a huge number of emails (to clean email addresses) with ease. They maintain a high level of integrity with regard to not sending spam (to protect themselves and yourself). Their support staff are polite and pretty prompt in dealing with queries and complaints. They tend to offer solutions where possible. (For example, we had a mailing list that we had built over several years which had older addresses which had lapsed and expired and changed. When we tried to launch a campaign to those addresses many bounced back and they shut down the campaign midway. Initially, we were disappointed and irritated but after getting to chat with the support team we were offered good advice on cleaning our list. )
Cons
It would be good to have an email cleaner built into the software rather than having to use an external service. I hate to pay for anything but sometimes you have to. In the case of SendPulse i got a good deal on a special and am happy with the price i pay. Those using the software can control their budget and choose packages that suit their pocket but be aware that there are cos
Gabor
Verified reviewer
Company size: 1 employee
Industry: Marketing and Advertising
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
March 2022
Best newsletter service
I have switched over to SendPulse about a year ago or so. Before I was using another software doing similar functions. I never regretted the switch and have switch or newly signed up my customers to it too. I highly recommend.
Pros
This is one of the easiest software to use from all the newsletter software I have been using in the past. This is also one of the cheapest.
Cons
There are a few parts which needs a bit more polishing. The newsletter building part could be more user friendly.
Reasons for choosing SendPulse
Faster customer support.
Reasons for switching to SendPulse
Mailchimp became much more expensive and also harder to use.
Luciano
Verified reviewer
Company size: 11-50 employees
Industry: Computer Software
Time used: Less than 6 months
Review Source: Capterra
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
December 2021
CAUTION! Worst customer service in the industry
I've been working with email marketing platforms for over 15 years and by far, SendPulse is the worst customer service I've ever experienced. For almost 2 weeks I have been trying to solve a problem that is preventing me from sending emails and they are not making the slightest effort to understand and solve it. The service is grumpy and extremely slow, totally below the level of competitors I've used before. I bitterly regret having chosen this company and I just haven't changed it yet because the automations were too much work to set up.
Pros
- it'scheap - nothing else to praise so far
Cons
- slow software - slow customer service (if any) - they moderate the emails manually, which can slow down the process a lot, and they don't have a criterion (I had emails approved that were later disapproved, with no difference between them)
Reasons for choosing SendPulse
lower price
Reasons for switching to SendPulse
lower price
Omar
Company size: 2-10 employees
Industry: Management Consulting
Time used: Less than 6 months
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
October 2022
Very good software!
Everything good.
Pros
Easy to onboard and many marketing functions to integrate with CRM.
Cons
Social Media Management needs more features and will be the most cost-efective marketing and CRM tool for SMB market.
Reasons for choosing SendPulse
Costo y beneficio.
EDUARDO
Company size: 201-500 employees
Industry: Marketing and Advertising
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
January 2020
SENDPULSE REVIEW
IT IS GOOD AND I WILL START USING MY OWN NEW DOMAIN AND I WILL START PAYING A PLAN FROM YOU GUYS EVERY WEEK I HAD REFERRED YOUR COMPANY TO OVER 300 NEW USERS FOR THE LAST 2 YEARS
Pros
IT IS USER FRIENDLY AND FAST AND YOUR CUSTOMER SERVICE IS GOOD AND THEY ANSWER FAST WITH A GOOD HELP ALWAYS... I LIKE YOUR SYSTEM BECAUSE YOU ARE NOT PUTTING TOO ISSUES IN ORDER TO SEND E-MAILS AS THE OTHER COMPANIES
Cons
WELL WHEN I PUT ALL MY CONTACTS FROM MY LIST YOU ALWAYS BLOCK MANY OF THEM AND YOU PUT IT AS ERROR BUT ALL OF MY CONTACTS THEY SUBSDRIBED IN OUR WEBSITE AND THEY ARE INTERESTED ON GEETING OUR E-MAILS
Reasons for choosing SendPulse
IT IS FASTER AND EASIER AND YOUR CUSTOMER SERVICE HELPS VERY SOON AND YOUR CUSTOMER SERVICE REALLY UNDERSTAND AND HELP US WHEN WE NEED IT
Reasons for switching to SendPulse
THEY PUT TOO MANY ISSUES WHEN SENDING E-MAILS AND TOO MANY PROBLEMS WITH THE SPAM THING
Santiago
Verified reviewer
Company size: 2-10 employees
Industry: Marketing and Advertising
Time used: Less than 6 months
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
July 2021
We started using and became partners as soon as we could!
We started using the free version and since we are a digital marketing agency started to use it on our own clients first, guess what, we loved it so much that we became partners to offer it to our clients too!
Pros
We love the software, we were using another alternative which was way cheaper - in functionality, but not in price. Custom fields were a must and we got them, plus the automation features are incredible!
Cons
We had some small issues while connecting the domain but they just don't amount to much, plus the support team solved them in less than 3 minutes, so no concerns!
Reasons for choosing SendPulse
The email verification just makes it so much easier to check if the emails are valid and not get blocked, we once had an account with Sendinblue but it got blocked for just that reason so this was an added benefit.
Reasons for switching to SendPulse
Functionality and prices, the things you can do here at the price level are not comparable with either.
John
Company size: 1 employee
Industry: Automotive
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
May 2022
No learning curve
Pros
SendPulse is very easy to learn and use. There is no frustration in any sense. The one time I needed help, I got it within 2 minutes.
Cons
I have been using SendPulse for 2 years. I can't honestly say there is something I don't like about it.
Reasons for switching to SendPulse
Mailchimp suddenly changed their user interface making it complicated and challenging. And Mailchimp was constantly sending these silly, childish emails. I am not interested in the touchy-feely emails Mailchimp was sending to me.
Sol
Company size: 2-10 employees
Industry: Computer Software
Time used: Less than 6 months
Review Source: Capterra
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
April 2022
Good software with perks.
Great customer service.
Pros
I love that you do SMS & emails. I think that it is a great value for start ups.
Cons
Definitely a step above their old version, but needs a guide map to a goal for new people who sign up. What do you want to do, then guide you to do that for people who are new beginners per se. Your plugin wasn't as friendly/easy as it should be for WordPress. I figured it out, but should have more help tips for beginners. Maybe add a YouTube video right into the plugin on how to use it and setup short codes.
Reasons for choosing SendPulse
Gave me time to build my list and learn the software. Sometimes it takes a little time to get ready for an email launch.
Reasons for switching to SendPulse
Mailchimp is too expensive and didn't really do SMS at the time.
Ajith
Verified reviewer
Company size: 2-10 employees
Industry: Computer Software
Time used: Less than 6 months
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
October 2021
Nice experience of using whatsapp chatbot and all SendPulse features
Pros
Very easy to use and user friendly. Their pricing plan is also very attractive when we compared to its alternatives.
Cons
Only had 7 days trial. Should need at-least 14 - 30 days as trial period.
Reasons for choosing SendPulse
Cost is very cheap and ease of use of the bot builder
Reasons for switching to SendPulse
Cost was too high
Ilia
Company size: 2-10 employees
Industry: Health, Wellness and Fitness
Time used: Less than 6 months
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
March 2022
Best email marketing software
It's the main tool for me to get all the announcements delivered to my students. The emails are nice-looking, the delivery rate is great
Pros
I love how easy it was to set it up, verify the domain etc. The software interface is modern-looking compared to some other mailing services; very easy to create and reuse templates, nice template library to quickly compile a nice-looking email. The dashboard is very informative and nice-looking too.
Cons
I didn't have any problems with it, for me it's working perfectly
Reasons for choosing SendPulse
Mailchimp interface is dreadful as if it was created in 1990 and hasn't changed since then.
Sushil
Company size: 201-500 employees
Industry: Photography
Time used: Less than 12 months
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
July 2021
Pushing thousands of emails only takes minutes with SendPulse
We have a wonderful experience with SendPulse. It easily allows us to quickly upload and manage our large pool of customer's email addresses so that we can push regular newsletters, and promotional offers, and updates. Now, we don't have to worry about sending emails to each of our customers manually, killing colossal time.
Pros
Sendpulse is quite affordable and offers a free plan that can meet the needs of most startups and small businesses. And, not to forget, they have very dedicated and responsive support representatives who are always willing to answer any of the queries made. Also, the usability is quite impressive and does not require much technical knowledge to build an email marketing template even from scratch.
Cons
The only dislike that I would like to mention about SendPulse is that it allows sending test emails only to one email after drafting any email templates. We cannot add additional email addresses to receive test emails so that our entire creative team could cross verify the draft.
Response from SendPulse
Thank you for your review, Sushil. If you want to send test emails, uppi can create a separate list with your team's emails and send to this list first. It's easy to send the same campaign to a different list later.
Replied August 2021
amirhossein
Company size: 2-10 employees
Industry: Computer & Network Security
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
September 2021
SendPulse is one of the best emailing systems
Pros
I feel great when I'm using SendPulse to let my users participate in my new campaigns. I have also use it to inform my users about my new products. It is also supporting RTL and Persian words and it is one of its best advantages.
Cons
I haven't seen any disadvantages, but it will be better if they have more discounts on their plans :)
Anonymous
Company size: 11-50 employees
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
June 2019
SendPulse is a good universal tool for your marketing
Pros
I like that I can send both my emails and SMS from one app. Moreover, SendPulse provides good Web Push notifications feature. So I do not need to create an account in 3 or more other apps. That is probably the best thing I like about this software.
Cons
I still prefer to use some other email services alongside with SendPulse. Maybe, SendPulse is just not that popular among online marketing community and thus lacks trust. Though, this has nothing to do with its functionality, this is just my personal prejudices.
Nachiket
Company size: 2-10 employees
Industry: Entertainment
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
April 2021
A very good fit for small business like me
Pros
Provides wide range of services. Is easy to use. I personally never had a problem using Sendpulse - So I never contacted customer support. OR else I would have rated there customer support as well But surely they might have a good customer support. As they seems very attentive towards their product and services.
Cons
No Cons for now. I have used some other services as well. So there is nothing that I missed here. I just wish they include an HTML mail builder with Email Templates.
Response from SendPulse
Thank you for your review. Glad to hear that your experience with SendPulse was excellent.
Replied April 2021
Ronny
Company size: 2-10 employees
Industry: Computer Software
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
October 2021
Automated mailin in a digital assistant
Automation of mail sending for the users of our software solutions is no longer an issue, and we have the tools for follow up and diagnosis.
Pros
The features we fancy the most are the SMTP mailing service in combination with the email templates. The template editor is simple but rich enough for most purposes. SMTP mail delivery is straightforward with the SMTP mailing API.
Cons
API management of the email templates could be improved, esp. the discovery o