About Smartsheet

Smartsheet is a work execution platform and collaboration tool with a familiar spreadsheet-like interface that helps teams plan, track, and manage projects in real-time. Smartsheet features include a range of project management tools, such as document and resource management, project reporting, task management, file sharing, and timeline tracking.

Smartsheet can help teams standardize a project process, maximize productivity, and improve collaboration with automated workflow options that fit individual work preferences. Within the platform's project management tools, data can be sorted using card, grid, Gantt chart, and calendar view. With a real-time dashboard, teams can track project status, manage resources, and assign tasks to improve overall visib...


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2,225 Reviews of Smartsheet

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(1,268)

1,268

4 stars

(777)

777

3 stars

(150)

150

2 stars

(22)

22

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 2225 results

November 2021

User Profile Picture

Mohamed from AMAN Exchange Company W.L.lKuwait

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Banking

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2021

The best workflow Automated tool

Overall experience with smartsheet is amazing it saves alot of time for me and my team as now there are specific users responsible for submitting sales tickets for new vendors and once they make it an automated mail send to the reviewers for reviewing and once they finish it another automated mail send to the Manager for approval and after final approval there's mail sent to all partners in the ticket having the approval of this request or rejection and reason of approval or rejection, all of this is done automatically with recorded workflow which is amazing tool

Pros

The amazing features in smart sheet are many but we can say that automated mails for specific un completed tasks and the workflow for creating automatic mails send to specific users that tasks had assigned to them automatically is fantastic, as no need to see the new tasks and assign it manually, once the ticket created it will be assigned by default according to the workflow ro the specified mentioned users

Cons

I consider Smart sheet one of the best tools in last 2 years which related to ticketing and analytical purposes however if the data in the sheet increased this may lead to hanging and taking too much time in reloading however it needs high internet connection speed for stability and good performance

Reasons for Choosing Smartsheet

Smartsheet having good cost and can be integrated to company software beside the customer support of smartsheet if there's any sudden issue and finally smartsheet having some features like work flow and automation process which showed easily in the interface and not complicated so any of the team can start doing his own workflow process

December 2021

Whit from Kansas City Art Institute

Company Size: 51-200 employees

Industry: Higher Education

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

4.0

December 2021

Good, if you have the resources to get started

We use Smartsheets as a way to connect our small team and manage projects while many of us are virtual. We loved the features so much that we continued to use the system well after we returned to the office. We create project tracking spreadsheets with milestones and deadlines where we can assign each other tasks. If any of us were trained in Project Management, we could probably get quite aa bit more about of the software but being a small team, we only have the capacity to scratch the surface.

Pros

Smartsheets is a really straightforward Project Management software that is easy to use and helpful in tracking projects and assigning tasks. The spreadsheet-based tracking works like excel with added views and features that allow you to manage projects across a team with ease. I love the calendar views and the ability to prioritize and set deadlines.

Cons

We are a small team without a dedicated project manager and had to set everything up ourselves. This was fine for very simple project tracking and the templates are helpful, but it got very complicated when trying to customize the templates.

Reasons for Choosing Smartsheet

For the simplicity of the UX. The spreadsheet-based project tracking was familiar and simple to implement. We loved the additional capabilities but may have overestimated our capacity to implement them.

Reasons for Switching to Smartsheet

We wanted something with more tracking and reporting features. Smartsheets was not the only option out there but it met our needs and our budget.

December 2021

John from Snap-on

Company Size: 10,000+ employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

4.0

December 2021

Decent Software for Project Tracking

The best way to sum it up is to say that once you have a project manager who is familiar with using this software, it can be a nice tool to use. However, inexperienced users will slow you down. It can be cumbersome to share and open in weekly meetings for example. So, don't plan on having too many hands in the updating process.

Pros

This software gives you a very nice visual snapshot of the progress your team has made in various phases of projects.

Cons

The software is not as user-friendly as we would like. And, sharing can sometimes be cumbersome.

Reasons for Switching to Smartsheet

Try newer technology

October 2021

Omar from RDP Foodservice

Company Size: 51-200 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

4.0

Functionality

5.0

October 2021

Smartsheets for everyday management

To me, the best combination of the ease of use and familiarity of a spreadsheet with the complexity of a project management tool. Very satisfied

Pros

The tool is more than a project management tool. I use it to manage my department's budget, collaborate with internal and external team members. I like that I can access it from anywhere I am

Cons

Could use some of the more advanced functionality like automatically keeping track of KPIs such as Earned Value, schedule variance, etc. I would like it if I could "play" with effort vs duration without affecting the main baseline until I am ready and obviously, I would like to keep history of baseline changes

Reasons for Choosing Smartsheet

The right balance of cost, ease of use, and functionality

Reasons for Switching to Smartsheet

Looking for something affordable, cloud-based that would allow us to collaborate and manage projects in one single repository

December 2021

Pamela from Self

Verified Reviewer

Company Size: 2-10 employees

Industry: Professional Training & Coaching

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

December 2021

I've used Smartsheet for many projects over the years

I use Smartsheet to track my projects using the Agile paradigm and I love it for that. I have also used Smartsheet to track expenses, create customer feedback forms and the like. When I am on a consulting gig like I am currently, I find this helps me stand up an Agile PM solution quickly, where there may not already be one in place at my client's business. Smartsheet is a great solution for me when engaging with small business clients who may not have an Agile platform already in place.

Pros

I love all of the templates that are available for free, which makes getting up and running with project tracking very fast and easy. I have used both sets of Agile project management templates, as well as some of the GANTT-based templates. All are very easy to use. I especially like that the Agile templates allow you to switch between card view and list view so you can get a more true Kanban experience. I also like the many integrations, especially with Gmail. They also have a very generous 30-day trial period, which in my experience is more than enough to evaluate everything Smartsheet has to offer.

Cons

One of the Agile template sets is a bit clumsy in that there seem to be two Backlogs -- there aren't, but the Backlog does appear where I would expect it to be out-of-the-box, in card view, so I had to rework the template a bit to get it the way I wanted. This doesn't really have to do with the Smartsheet platform itself however, just a little bit of an inconvenience but nothing more.

Reasons for Choosing Smartsheet

Smartsheet makes it super easy to stand up an Agile project management solution quickly. This is a critical capability for me as I do BA/PM consulting with small-medium-sized businesses that may or may not have a solution of their own already in place.