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> Reviews of Smartsheet. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Smartsheet is a good fit for you!

Source: https://www.softwareadvice.com/advertising-agency/smartsheet-profile/reviews

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Smartsheet Reviews

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[Overview](https://www.softwareadvice.com/project-management/smartsheet-profile/)

Reviews

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# Smartsheet Reviews

## Reviews Summary

## Overall Rating

4.5

* * *

## Ratings Breakdown

5

(2,067)

4

(1,176)

3

(226)

2

(36)

1

(13)

## Secondary Ratings

Ease-of-use

4.3

Customer Support

4.3

Value for money

4.4

Functionality

4.3

* * *

### Pros

"The project collaboration aspects enable our remote team to stay updated on the intricate event schedules in real-time so that everyone is aware of their individual duties in real-time."

"Robust Automation Features: Smartsheet allows for powerful workflow automation (e.g., automated alerts, update requests, and approval processes) without requiring coding knowledge."

"It is a highly versatile platform that works well for a wide range of business functions, including tracking, estimating, project management, and scheduling. While it does have some limitations in handling more advanced calculations and data relationships, it has still been a great tool for our overall workflow."

### Cons

"Smartsheet cannot completely manage a project, meaning you will have to incorporate other tools (like budgeting software) to fully monitor and analyze the profitability of a project."

"I didn’t like that it wasn’t as customizable with exporting data when I needed to show management and my team progress."

"We are paying for premuim support and no call back in 24 hours is not a premium level of service."

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Smartsheet Reviews, Pros and Cons - 2026 Software Advice