--- title: "Smartsheet Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Smartsheet. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Smartsheet is a good fit for you!" source_url: "https://www.softwareadvice.com/advertising-agency/smartsheet-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Project Management Software](https://www.softwareadvice.com/project-management/) / [Smartsheet](https://www.softwareadvice.com/project-management/smartsheet-profile/) / Smartsheet Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/project-management/smartsheet-profile/) Reviews [Alternatives](https://www.softwareadvice.com/project-management/smartsheet-profile/alternatives/) # Smartsheet User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 3,780 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.3/5 - Value for money: 4.4/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 2,239 reviews (59%) - 4 stars: 1,257 reviews (33%) - 3 stars: 229 reviews (6%) - 2 stars: 39 reviews (1%) - 1 star: 16 reviews (0%) ### Most mentioned pros - This allows team members to share workspace data safely and attach files, leave cell comments, tag peers and track history via activity logs - It supports governance, compliance, reporting, workflow automation, and client-facing services, helping approximately 1,000 employees work more efficiently while enabling innovation, operational excellence, and recurring revenue generation. - The platform has noticeably enhanced communication clarity within our department and accelerated project delivery timelines through its robust tracking capabilities. ### Most mentioned cons - During exporting my final PDF (to send to my sponsor), the font sizes would get distorted and you could not even modify the text format in the preview screen. - Platform Reliability & Integrations: Automations are inconsistent, the platform lacks overall stability, and key third-party integrations (like Salesforce) break frequently. - Smartsheet cannot completely manage a project, meaning you will have to incorporate other tools (like budgeting software) to fully monitor and analyze the profitability of a project. ## Smartsheet customer reviews Showing reviews 1-25 of 3,780 (page 1). ### Smartsheet Streamlines Workflow Management with Flexible, User-Friendly Collaboration - Overall rating: 5/5 - Reviewer: Kelly K. - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Smartsheet helps solve challenges related to process management, cross-departmental communication, workflow visibility, and overall operational organization. It provides a centralized location to track projects, manage tasks, monitor progress, and maintain accountability across multiple teams and stakeholders. Rather than relying on disconnected spreadsheets, email chains, and manual follow-ups, Smartsheet allows information to be organized, shared, and updated in real time. For me, one of the greatest benefits is the ability to create structured, repeatable processes while still allowing flexibility to accommodate unique business needs. Automated notifications, status tracking, dashboards, and reporting help reduce administrative work, minimize missed steps, and provide greater visibility into project progress and potential roadblocks. It also helps establish clearer ownership and accountability, making it easier to identify where something stands, who is responsible, and what needs to happen next. Ultimately, Smartsheet allows me to spend less time managing the logistics of a process and more time focusing on problem-solving, process improvement, and strategic initiatives. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 #### Pros Smartsheet has proven to be an incredibly valuable platform for improving workflow management, collaboration, and overall operational efficiency. Its user-friendly interface and intuitive design make it easy to navigate, build customized solutions, and organize complex processes in a way that is both functional and accessible. The flexibility of the platform allows teams to tailor workflows, dashboards, and reporting to meet their specific business needs without requiring extensive technical knowledge. The integration capabilities are another significant strength, allowing Smartsheet to connect with other business applications and streamline processes across departments. Performance has been reliable, even when managing complex projects, large volumes of information, and multiple stakeholders. I have also found the support resources to be helpful, providing guidance and solutions that make it easier to maximize the platform's capabilities. #### Cons While Smartsheet is a strong and versatile platform, there are opportunities to further enhance its functionality and overall user experience. One area for improvement would be expanding customization options within the UI/UX, particularly around dashboard design, reporting, and user-specific views. Greater flexibility in controlling permissions and user access at a more granular level would also be beneficial, especially for organizations managing complex workflows across multiple departments. Additional improvements to automation capabilities could help reduce manual intervention, particularly when managing dependencies, notifications, approvals, and cross-sheet processes. While integrations are valuable, expanding native integration options and making existing integrations easier to configure and maintain would further streamline workflows. --- ### Flexible Data Organization Saves Time, Though Formulas Need Work - Overall rating: 5/5 - Reviewer: Jahnavi N. - Company size: 11-50 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use Smartsheet to turn cluttered data into organized data. Its flexible organization saves me time and helps my peers. #### Pros I use Smartsheet for project management, and I like how easy and flexible it is to organize data. It helps me turn cluttered data into organized information, saves me time, and helps me support my peers. The initial setup was very easy. #### Cons I have some trouble with formulas. Whenever I copy them, I see an invalid reference. --- ### Smartsheet Email Reminders Keep Me on Track - Overall rating: 4/5 - Reviewer: Cindy W. - Industry: Accounting - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Smartsheet provides a to-do list for me, which helps me remember tasks such as booking audits. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros I like that Smartsheet continuously sends reminders to my email. It gives me peace of mind because I know I won’t miss a deadline thanks to those reminders. #### Cons Sometimes the constant reminders can get pretty annoying. --- ### Easy Sharing and Comments Make Collaboration Smooth - Overall rating: 5/5 - Reviewer: Kristi C. - Industry: Venture Capital & Private Equity - Company size: 5001-10000 employees - Product usage: 3-5 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Saves time and manual effort in creating forms and spreadsheets. Saves space in the OneDrive as well #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 #### Pros Sharing capabilities and uploading and comment ease #### Cons It seems to crash a lot, or freeze. Sometimes it is hard to go back and find a sheet I worked on before if I don't bookmark it --- ### Great Collaboration and Forms, but a Steep Learning Curve - Overall rating: 4/5 - Reviewer: Lee D. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: less than 1 year · monthly - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. mainly project management - keeping us on task #### Ratings breakdown - Ease of use: 2/5 #### Pros The team collaboration options and the professional form layouts. #### Cons feels overly complicated to learn how to use the system - i like it but feel overwhelmed by the interface and give up often instead of trying to learn how to do something --- ### Easy Reporting and Sharing, with Room to Simplify Formulas - Overall rating: 5/5 - Reviewer: Terry-Ann P. - Company size: 10000+ employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use Smartsheet to manage resource availability and scheduling. #### Pros I like that I can create reports in Smartsheet using data already in my workspace. It’s user friendly, and I can share reports directly with others. The initial setup was very easy. #### Cons I think the formulas could be easier to use. It would help if they were more user-friendly and included suggested formulas. --- ### Spot-On Project Reporting with Smooth Real-Time Team Collaboration - Overall rating: 5/5 - Reviewer: Tom J. - Industry: Construction - Company size: 2-10 employees - Product usage: 1-3 years · monthly - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Saving time when doing monthly payment applications to our clients #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros Keeps all our project reporting spot on for monthly applications & allows multiple team members to edit simultaneously whilst online! #### Cons Sometimes when entering a reference to search for you get a dialog box with updated a minute ago & when clicking through get no response! which can be a little frustrating.. --- ### Easy, Collaborative Project Management, With Some Licensing Friction - Overall rating: 5/5 - Reviewer: Teresa K. - Verified reviewer: Yes - Company size: 501-1000 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use Smartsheet to get everybody on the same page about a program’s direction. Our project managers and larger team can work collaboratively and see what’s going on, track RAID logs effectively, and handle weekly and monthly reporting. It’s been valuable enough that I’ve used it in every role. #### Pros I use Smartsheet for programme and project management, and it’s my go-to tool. I love its collaborative features: I can share sheets, get everyone on the same page about a programme or project’s direction, and let the project team see what’s going on. I find it easy to use and easy to set up a sheet. It also helps me track RAID logs effectively and handle weekly and monthly reporting. I appreciate the really well documented help function; I use it when I’m unsure about a feature, and it explains how to use Smartsheet, as well as some useful project management principles for more junior team members. I’ve used Smartsheet in every role since I started using it 10 years ago because it’s so valuable. #### Cons The recent license changes are a little frustrating because people without a license can no longer edit a sheet, just view. Smartsheet also doesn’t have multiple tabs on a sheet like Excel, so I have to handle things like a raid log differently, either with drop-downs or separate sheets. Those are probably my only slight negatives. --- ### Easy to Use, Quick Setup, and Strong Performance - Overall rating: 4/5 - Reviewer: Liam B. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. General project management, with standardised reporting across affiliate companies. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 2/5 #### Pros It’s easy to use, and I was able to get up and running with minimal training. Sharing with colleagues is straightforward, and overall the performance is strong. #### Cons Pricing auto-renewals can be confusing, and the difference between editing and sharing isn’t always clear, which makes it a bit tricky to manage. --- ### Easy-to-Use Project Management That Cuts Email Bottlenecks - Overall rating: 5/5 - Reviewer: Maxwell G. - Verified reviewer: Yes - Company size: 1001-5000 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use Smartsheet to address workload inefficiencies that bog down processes. #### Pros I like how easy Smartsheet is to access, and its design flow is extremely easy to follow and train colleagues on. I can use a form request, analyze it in a table view, and talk directly with the people who submit requests in Smartsheet, which removes the email bottleneck. The initial setup was very easy. #### Cons I think SmartAssist could definitely be improved, especially in how it communicates and understands data across multiple workspaces, though I believe that’s natural for an early-stage product. --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 1001-5000 employees The reviewer appreciates Smartsheet's ability to streamline project tracking and collaboration across departments and external users. They noted that while the setup is straightforward, the recent licensing changes have made organizing sheets less flexible. Full review available after login on Software Advice --- ### Community Association Assistant - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Construction - Company size: 201-500 employees The reviewer appreciates how the software automates task communication, leading to significant time savings. They noted that it can be frustrating when tasks do not work as expected due to the need for precise specifications. Full review available after login on Software Advice --- ### Delivery Manager - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Information Technology and Services - Company size: 1001-5000 employees The reviewer appreciates the software's fast performance and familiar Excel-like interface, which aids in organizing information efficiently. Although there are no major complaints, the similarity to Excel may reduce its perceived uniqueness as web-based software. Full review available after login on Software Advice --- ### Senior Design technician - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Construction - Company size: 1001-5000 employees The software is particularly useful for teams needing to collaborate on live spreadsheets, streamlining their workflow. Users do face the inconvenience of having to log in with a code sent to their email for each session. Full review available after login on Software Advice --- ### Salesforce Developer - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Information Technology and Services - Company size: 11-50 employees The reviewer appreciates how Smartsheet simplifies daily task management and keeps everything organized in one place. While it enhances productivity, there are concerns about its speed when handling large data volumes. Full review available after login on Software Advice --- ### Consultant - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Airlines/ Aviation - Company size: 1001-5000 employees The reviewer finds the software easy to work with and suitable for managing broader projects. Their experience has been positive, with no reported problems so far. Full review available after login on Software Advice --- ### Supervisor - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Marketing and Advertising - Company size: 501-1000 employees The software is particularly useful for users who need to organize and share information with others. While it offers great collaboration features, there can be occasional quirks with formula functionality. Full review available after login on Software Advice --- ### Engineer - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Biotechnology - Company size: 51-200 employees The tool is designed to enhance project tracking and team collaboration, making it easier to see task ownership and deadlines. Users may find the interface somewhat outdated, and the costs can rise quickly with the addition of advanced features. Full review available after login on Software Advice --- ### Product Design Enginner - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Accounting - Company size: 51-200 employees The reviewer appreciates the ease of contacting collaborators and the comprehensive organization of project information. They noted that while support is reliable, there is room for enhancement through AI and UI adjustments. Full review available after login on Software Advice --- ### Project Manager - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Information Technology and Services - Company size: 11-50 employees The software's intuitive design allows for real-time insights that keep projects aligned and stakeholders informed. However, the lack of easy integration with PowerPoint is a drawback for users wanting to include dashboards in presentations. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 4/5 - Reviewed: November 2026 - Company size: 10000+ employees The reviewer appreciates Smartsheet's user-friendly interface and its capability to organize data effectively. A minor issue noted is the requirement to expand the screen for certain features to be accessible. Full review available after login on Software Advice --- ### IT Manager - Overall rating: 3/5 - Reviewed: November 2026 - Company size: 51-200 employees The reviewer finds the software convenient and efficient for project management and ticketing. However, the restriction on editing capabilities for contributors makes collaboration difficult, raising concerns about continued use of the platform. Full review available after login on Software Advice --- ### Sales Agent - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Consumer Services - Company size: 11-50 employees The reviewer appreciates the software's automation capabilities and simultaneous user access. They noted that while it is easy to use, there can be challenges with information loss during concurrent edits. Full review available after login on Software Advice --- ### Life Science Consultant - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Pharmaceuticals - Company size: 51-200 employees The review highlights Smartsheet's capability to adapt existing processes into more efficient workflows, making it easier to track work and identify bottlenecks. Users may find the editing of formulas challenging, which could hinder the overall user experience. Full review available after login on Software Advice --- ### Product Marketing Manager - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Information Technology and Services - Company size: 1001-5000 employees The intuitive UI makes it easy for teams to collaborate effectively in real-time, improving overall project management. There are some challenges with copying and pasting rows, which can hinder workflow at times. Full review available after login on Software Advice ---