--- title: "Smartsheet Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Smartsheet. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Smartsheet is a good fit for you!" source_url: "https://www.softwareadvice.com/advertising-agency/smartsheet-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Project Management Software](https://www.softwareadvice.com/project-management/) / [Smartsheet](https://www.softwareadvice.com/project-management/smartsheet-profile/) / Smartsheet Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/project-management/smartsheet-profile/) Reviews [Alternatives](https://www.softwareadvice.com/project-management/smartsheet-profile/alternatives/) # Smartsheet User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 3,573 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.3/5 - Value for money: 4.4/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 2,097 reviews (59%) - 4 stars: 1,198 reviews (34%) - 3 stars: 226 reviews (6%) - 2 stars: 37 reviews (1%) - 1 star: 15 reviews (0%) ### Most mentioned pros - Robust Automation Features: Smartsheet allows for powerful workflow automation (e.g., automated alerts, update requests, and approval processes) without requiring coding knowledge. - It is a highly versatile platform that works well for a wide range of business functions, including tracking, estimating, project management, and scheduling. While it does have some limitations in handling more advanced calculations and data relationships, it has still been a great tool for our overall workflow. - This allows team members to share workspace data safely and attach files, leave cell comments, tag peers and track history via activity logs ### Most mentioned cons - During exporting my final PDF (to send to my sponsor), the font sizes would get distorted and you could not even modify the text format in the preview screen. - Smartsheet cannot completely manage a project, meaning you will have to incorporate other tools (like budgeting software) to fully monitor and analyze the profitability of a project. - I didn’t like that it wasn’t as customizable with exporting data when I needed to show management and my team progress. ## Smartsheet customer reviews Showing reviews 1-25 of 3,573 (page 1). ### Airtable is Better Than Smartsheet (and Costs 70% Less) - Overall rating: 4/5 - Reviewer: Japhet K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered As a Data Analyst at Airtable, I evaluated Smartsheet for our team. While powerful for enterprise project management, the cost is prohibitive for most organizations. Airtable delivers 80% of Smartsheet's functionality at 1/4 the price. For marketing teams and smaller organizations, Airtable is the smarter choice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Excellent Gantt chart visualization and timeline management. Very powerful for complex project planning. Strong integrations with enterprise tools. Good reporting capabilities. Reliable for large teams managing multiple projects simultaneously. #### Cons Pricing is extremely expensive—$25-$200+ per user monthly. Very steep learning curve even for tech-savvy users. Interface feels outdated and clunky compared to modern alternatives. Overkill for small to mid-sized teams. Limited customization without advanced technical knowledge. Mobile app is basic. #### Reasons for choosing Smartsheet Initially, Smartsheet's advanced Gantt chart and enterprise capabilities seemed necessary. However, after full evaluation, Airtable proved more cost-effective and offered sufficient functionality for our needs at a fraction of the price. #### Reasons for switching to Smartsheet We were evaluating more robust project management solutions for our marketing team. Excel and Trello were limiting for complex campaign tracking and real-time collaboration at scale. --- ### “Simple and Effective Time Tracking Tool” - Overall rating: 5/5 - Reviewer: Gagandeep S. - Verified reviewer: Yes - Industry: Alternative Dispute Resolution - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Smartsheet has been very positive. It is a useful and reliable tool for managing projects, organising work and keeping track of progress. The dashboards, reports and collaboration features make it easier to stay organised and keep everyone updated. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pros: What I liked most about Smartsheet Smartsheet stands out for its intuitive interface and flexibility, making project management and collaboration remarkably straightforward. I particularly appreciated the real-time updates, which allowed team members to stay aligned without constant follow-up emails. Its range of templates and automation features saved considerable time and effort, while the seamless integration with other tools such as Google Drive and Microsoft Teams enhanced overall efficiency. The ability to customise dashboards and reports provided a clear visual overview of ongoing projects, which helped with decision-making and tracking progress effectively. #### Cons Smartsheet is easy to use and makes it simple to organise tasks, manage projects and track progress. The dashboards and reports provide a clear overview of ongoing work and help with planning and decision-making. #### Reasons for choosing Smartsheet Microsoft was the product I use to use but smartest is good and easy to use #### Reasons for switching to Smartsheet Easy to use and very easy to Navigate in the app --- ### Powerful for collaboration and reporting, but still dense for quick visual scanning - Overall rating: 4/5 - Reviewer: Erica R. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Smartsheet remains a dependable workhorse for complex team coordination and reporting, though navigating large, unstructured sheets still requires manual effort. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Excellent automated workflows, versatile project tracking views (Gantt, Card, Grid), and robust reporting across multiple projects that keep teams aligned. #### Cons Dense sheets can still feel overwhelming to scan at a glance without setting up custom dashboards or summary reports, making quick analysis tedious at scale. --- ### Improves Visibility and Team Coordination - Overall rating: 5/5 - Reviewer: Bill L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Smartsheet at LearningBrick has been positive. It has helped us organize projects, track tasks, manage timelines, and improve visibility across teams. The platform makes it easier to keep everyone aligned and accountable. However, the cost and the time required to fully set up and manage more advanced features can be challenging as the organization grows. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Smartsheet helps LearningBrick organize projects, track progress, and keep teams aligned. It provides better visibility into tasks, deadlines, and responsibilities, making collaboration more efficient. #### Cons The biggest downside of Smartsheet is the cost, especially for smaller teams that need multiple users or advanced features. It can also take time to fully learn and configure the platform, and some of the more complex features may require additional setup and training. #### Reasons for switching to Smartsheet We use both but our government clients use Smartsheet more so we decided to move to this. --- ### A Great Tool for Project Management and Team Collaboration - Overall rating: 4/5 - Reviewer: Kasey K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Smartsheet has been positive. It is a useful tool for managing multiple projects, tracking deadlines, and keeping information organized in one place. I appreciate the flexibility it offers and how it helps streamline workflows and improve team collaboration. While there is a learning curve with some of the more advanced features, the platform provides a practical solution for staying organized and managing projects efficiently. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like most about Smartsheet is its ability to keep projects, tasks, and deadlines organized in one centralized location. The platform is user-friendly, especially for those familiar with Excel, and makes it easy to track progress, collaborate with team members, and automate reminders. I also appreciate the flexibility to customize sheets and workflows to fit different projects and organizational needs. #### Cons One of the biggest drawbacks of Smartsheet is the cost, especially when multiple team members need access to its full features. While the platform offers a lot of functionality, there can also be a learning curve when setting up more advanced workflows and automations. Some features aren't as intuitive as they could be, and the initial setup can be time-consuming. #### Reasons for switching to Smartsheet Excel was no longer meeting our needs of accurately documenting our projects. --- ### Powerful project management and tracking tool with familiar spreadsheet flexibility - Overall rating: 5/5 - Reviewer: Shyam Kishor P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Smartsheet has been an effective tool for keeping complex projects and team workflows on track. It bridges the gap between simple spreadsheets and full project management suites nicely. Despite a slight learning curve during setup, it provides strong visibility and structure across all our department initiatives. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Smartsheet excels at task management and project collaboration for teams familiar with spreadsheet layouts. The platform combines flexible grid, Gantt, and Kanban views, making tracking project timelines straightforward. It offers solid value for money by automating workflows and reducing status update meetings. #### Cons Navigation can feel overwhelming due to the sheer volume of sheets, dashboards, and reports across workspace folders. There is a initial learning curve for setting up complex cross-sheet formulas, and customer support can sometimes take a day or two to resolve technical inquiries. --- ### Easy and Organized Tool for Project Management - Overall rating: 5/5 - Reviewer: Prachi A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Smartsheet was positive. I found it useful for organizing tasks, tracking progress, and keeping project information in one place. It took a little time to get familiar with the features, but overall it made managing work more organized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked most about Smartsheet was how easy it was to organize tasks and keep track of project progress. I found the spreadsheet style layout familiar and useful especially when managing multiple tasks and deadlines. #### Cons The main thing I liked least was that it can take some time to understand all the features. Some advanced options also felt a little confusing at first, especially when setting up more detailed projects. --- ### The grid-powered work engine that bridges spreadsheet and modern project management - Overall rating: 5/5 - Reviewer: Lucy C. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Smartsheet brings order to complex cross-departmental projects by blending the familiar logic of spreadsheets with robust enterprise automation. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What stands out about Smartsheet is how effortlessly it handles project workflows. It provides instant ease of use, while tasks and portfolio management tools automate approvals and tracking. It offers great value for money. #### Cons The Cell and Formula Limits can be complex, experiencing lag or hit system calculation caps. Also, the advanced enterprise capabilities like Control Center is locked behind expensive add-on modules. --- ### Flexible Project Management with Powerful Spreadsheet Style Workflows - Overall rating: 4/5 - Reviewer: ER.Sangam G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Smartsheet has been positive. It provides a good balance between spreadsheet-style organization and project management features, which makes it useful for planning, tracking, and collaborating on projects. It takes some time to get comfortable with the more advanced features, but once set up, it can make managing complex workflows much easier. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I like most about Smartsheet is its flexibility for managing projects and tracking work. It combines the familiarity of spreadsheets with useful project management features, making it easy to organize tasks, timelines, responsibilities, and progress in one place. It’s particularly helpful when working with multiple projects or team members. #### Cons The learning curve can be a little steep when using some of the more advanced features. There are also areas where the interface and automation setup could feel more intuitive, especially for new users. For smaller projects, it can sometimes feel like more functionality than is necessary. --- ### Very Satisfied. - Overall rating: 5/5 - Reviewer: Roselyn F. - Verified reviewer: Yes - Industry: Online Media - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience in smartsheet is very satisfied.For me it's very useful doing my project.i love smartsheet #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the most about smartsheet is you can plan, automate, track and manage the project from the start until you finish. #### Cons For me there's no problem about smartsheet because i really like how it works , while i'm doing my project. --- ### Review for Smartsheet - Overall rating: 4/5 - Reviewer: Sarah B. - Verified reviewer: Yes - Industry: Libraries - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Generally positive. We use it to track emergency communications management and as people management as well as for collections development. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Integrations and opportunities for cross tab evaluations. It makes processing and presenting more complex information much more manageable #### Cons This is certainly personal, but it can be difficult onboarding and training new employees on Smartsheet. I am unsure why, but our employees struggle learning Smartsheet more than any other platform #### Reasons for switching to Smartsheet Needed a better option. Had been using Google Suit, I made the push to add Smartsheets --- ### SmartSheets Rock - Overall rating: 5/5 - Reviewer: Dustin D. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our company has migrated our project lifecycle management 100% to SmartSheets. After the initial phase in period, everyone wonders how we ever survived without it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a great collaborative workspace to manage projects. Previously, we used Excel and Word to track projects, but now we don’t use them at all with our assimilation of SmartSheets into our company. #### Cons The “visual” is not particularly appealing, but easy to get used to. Meaning, it isn’t flashy and very “Excel” like, but we adjusted. #### Reasons for switching to Smartsheet Word of mouth from colleagues and it did not disappoint. --- ### Smartsheet makes our team more efficient. - Overall rating: 4/5 - Reviewer: Pupp R. - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I’ve been very impressed with Smartsheet and over time I’ve been able to push it further and further by adding things like automations and more complex formulas. It can do a lot for making team processes more efficient. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Smartsheet allows multiple team members to collaborate with ease but I also like that I can set up automations allowing me to manage tasks more efficiently. Their customer support is also good and whenever I’ve had questions I am able to speak to a human being quickly. #### Cons Smartsheet has a few frustrating elements when it comes to collaborations. If different team members have different license levels it can complicate things if you’re trying to create smartsheets collaboratively. --- ### Organized, Efficient, and Easy to Navigate - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, the experience has been very positive. The platform is user-friendly, easy to navigate, and helps keep projects, tasks, and communication organized in one place. The spreadsheet-style layout makes it familiar and simple to use, while features like Kanban boards, Gantt charts, automated updates, and alerts help improve workflow efficiency and reduce manual work. However, some advanced tools and features are only available through more expensive plans or paid add-ons, which can be limiting for smaller teams or organizations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like the easy-to-use spreadsheet style setup, along with tools like Gantt charts and Kanban boards that help keep projects organized and on track. Features like automatic requests, updates, alerts, and moving information between sheets help cut down on a lot of manual administrative work and save time. #### Cons A lot of important features, like Resource Management, are only available through higher-priced enterprise plans or extra paid add-ons. --- ### Smart or Not So Smartsheet - Overall rating: 4/5 - Reviewer: SHANNON H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Smartsheet offers many various functions from multiple project views, real time collaboration, live Dashboards to third party integrations with other software including Google Workspace and Microsoft 365. Smartsheet is great when dealing and tracking large amounts of data for project management. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The feature I like most is the real time collaboration. This allows team members to share workspace data safely and attach files, leave cell comments, tag peers and track history via activity logs #### Cons What I like least about Smartsheet is because of the extensive functions it offers it is not the easiest software to learn and navigate. I would not recommend Smartsheet for the occasional user. --- ### Strong Project Tracking and Collaboration Tool With Good Automation Potential - Overall rating: 5/5 - Reviewer: Basel E. - Verified reviewer: Yes - Industry: Packaging and Containers - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Smartsheet has been positive. It is a reliable platform for project collaboration, task tracking, approvals, and process management. It works well when teams need a shared source of truth instead of relying on emails, spreadsheets, and scattered updates. The biggest value comes when it is set up properly with clear ownership, standardized templates, and automation rules. For teams that need visibility, accountability, and structured workflows, Smartsheet is a strong option. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Smartsheet is very strong for organizing projects, tracking tasks, and keeping teams aligned without needing a complicated project management system. I like that it feels familiar because of the spreadsheet-style layout, but it adds workflow automation, approvals, attachments, comments, dashboards, and reporting on top of that. It is especially useful when multiple departments need visibility into the same project or process. #### Cons The interface can feel a bit overwhelming at first, especially for users who are not used to project management tools. Some advanced automations and reporting features take time to configure properly. It can also become messy if sheets, permissions, and workspaces are not structured carefully from the beginning. --- ### Flexible and Effective Tool for Project Management - Overall rating: 4/5 - Reviewer: Swetha C. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Smartsheet is very useful for managing projects, tracking tasks, and keeping teams aligned. I like the flexibility of creating different views, assigning owners, setting deadlines, and tracking progress in one place. The collaboration and reporting features also make it easier to manage multiple projects. #### Cons There can be a learning curve when setting up more complex sheets, dashboards, and automations. Navigation can also feel a little overwhelming when there are many sheets and workspaces, and some advanced features take time to learn. --- ### Increase your productivity - Overall rating: 5/5 - Reviewer: Leon H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The general experience is that Smartsheet has accomplished something Microsoft was never ready to do: Using spreadsheets is currently really pleasant as opposed to just passable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Smartsheet is great. Such a great amount of superior to anything MS Excel: includes really work the way should, no crashes, no infections, no worms, noTtrojan stallions, no full scale infections, no seller lock-in: open models, clean consistent combination with Google Apps, iOS application for iPhone and iPad, pleasant natural interface that is adaptable, more than 100 extraordinary layouts to kick you off, and a library of recordings to demonstrate to you best practices to utilize all its awesome components. #### Cons One key component that is missing is the capacity to alter various lines. For instance, on the off chance that I need to appoint 10 errands to a specific asset or change status of different lines, I need to upgrade every assignment independently. --- ### Flexible and Powerful Project Management Too - Overall rating: 5/5 - Reviewer: Georgia Belletti L. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Smartsheet offers scalable and efficient project management measures and this brings proper planning and development The app gives a solid framework and visibility concerning projects progress #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Smartsheet is a robust project management and organization tool and it helps us in tracking all business processes The app has versatile automation capabilities that helps us handle diverse tasks #### Cons Users who lacks project management basics finds the application quite complicated The app requires a premium subscription and this affects some users --- ### What we use to do, but in more expanded way - Overall rating: 5/5 - Reviewer: Zafar A. - Verified reviewer: Yes - Industry: Renewables & Environment - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Using it as tracking tool for actions makes it very easy to use and in a recognizable platform that you won’t find it hard to learn #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros A very recognizable tool for action tracking and very easy to use, as you used to it. Very great to track actions of the team or project life cycle. Mostly very precise workflow and great productivity in the entries. #### Cons When using tool in different geographies entries could come within some time, it is important to save your entries in first place, or it is better to use it in timely manner. --- ### Would recommend! - Overall rating: 5/5 - Reviewer: Jasmina K. - Verified reviewer: Yes - Industry: Market Research - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I really enjoy Smartsheet. It always you to stay organized as well as collaborate with others. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Smart sheet is really intuitive. It’s really a one stop shop. Similar to excel, but much easier to navigate. #### Cons I don’t love the advertisements to upgrade above. I used to think I needed to update or I would lose access to certain items but it is not the case. --- ### Where project tracking comes together to deliver workflow and billables. - Overall rating: 5/5 - Reviewer: Frank R. - Verified reviewer: Yes - Industry: Luxury Goods & Jewelry - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered When you’re managing billing workflows across a jewelry operation like Kilarys, nothing slips through the cracks. Smartsheet helps me stay organized with my tasks, collaborate easily across other departments and keep the project timeline honest. For the price, it adds real value to a finance role like mine. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Smartsheet for me is really great at task organization. All pending items, visible in one place without me running around trying to catch someone. #### Cons I found the learning curve to be a surprise in the beginning. It took longer than I anticipated to get the team comfortable with it for what’s meant to be an intuitive tool. --- ### Smartsheet review - Overall rating: 3/5 - Reviewer: Sheniga K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Smartsheet offers a practical and structured approach to project and task management. It works well for teams that prefer organised, grid-based tracking and need clear accountability. While it may require initial effort to set up effectively, it becomes a reliable tool for maintaining visibility and control over work. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Smartsheet provides a structured and organised way to manage projects, combining the familiarity of spreadsheets with project tracking features. It is particularly useful for tracking tasks, timelines, and ownership in a clear and visible format. The ability to create dashboards and automate workflows helps improve visibility and reduces manual follow‑ups. #### Cons The interface can feel less modern compared to other tools, and there is a learning curve for users who are not familiar with spreadsheet-style solutions. Some advanced features, such as automation and reporting, require additional setup time. It can also be less intuitive when managing highly dynamic or agile workflows. --- ### great tool for collaboration, task organization - Overall rating: 5/5 - Reviewer: Shilpa R. - Verified reviewer: Yes - Industry: Utilities - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great tool for listing, documentation, project collaboration, task management and ease to use with microsoft 365 #### Cons Autosave, conditional formatting, pivot tables, filtering, sorting, freezing panes, alignment, remove duplicates, find & replace, consolidate many more to list --- ### Powerful data driven task Management - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall it is a nice tool for the task management on a big scale . It is great at handling complex projects and it is good at bridging the gap between spreadsheet and your ERP tool. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Smartsheet is just a smarter version of excel, anyone with knowledge of excel can get started with it. Combining task management with Gantt Chart and card views is really a good to have thing. #### Cons Obviously it is great tool to manage heavy data and figure out some answers to your questions from that data but for some non tech users it can get a little unproductive. Also some nice features like resource management etc are restricted with pricey upgrade. ## More reviews [Next reviews](https://www.softwareadvice.com/project-management/smartsheet-profile/reviews/?page=2) --- Smartsheet Reviews, Pros and Cons - 2026 Software Advice