--- title: "Smartsheet Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Smartsheet. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Smartsheet is a good fit for you!" source_url: "https://www.softwareadvice.com/advertising-agency/smartsheet-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Project Management Software](https://www.softwareadvice.com/project-management/) / [Smartsheet](https://www.softwareadvice.com/project-management/smartsheet-profile/) / Smartsheet Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/project-management/smartsheet-profile/) Reviews [Alternatives](https://www.softwareadvice.com/project-management/smartsheet-profile/alternatives/) # Smartsheet User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 3,545 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.3/5 - Value for money: 4.4/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 2,081 reviews (59%) - 4 stars: 1,188 reviews (34%) - 3 stars: 226 reviews (6%) - 2 stars: 36 reviews (1%) - 1 star: 14 reviews (0%) ### Most mentioned pros - Robust Automation Features: Smartsheet allows for powerful workflow automation (e.g., automated alerts, update requests, and approval processes) without requiring coding knowledge. - It is a highly versatile platform that works well for a wide range of business functions, including tracking, estimating, project management, and scheduling. While it does have some limitations in handling more advanced calculations and data relationships, it has still been a great tool for our overall workflow. - It supports governance, compliance, reporting, workflow automation, and client-facing services, helping approximately 1,000 employees work more efficiently while enabling innovation, operational excellence, and recurring revenue generation. ### Most mentioned cons - During exporting my final PDF (to send to my sponsor), the font sizes would get distorted and you could not even modify the text format in the preview screen. - Smartsheet cannot completely manage a project, meaning you will have to incorporate other tools (like budgeting software) to fully monitor and analyze the profitability of a project. - I didn’t like that it wasn’t as customizable with exporting data when I needed to show management and my team progress. ## Smartsheet customer reviews Showing reviews 1-25 of 3,545 (page 1). ### Powerful for collaboration and reporting, but still dense for quick visual scanning - Overall rating: 4/5 - Reviewer: Erica R. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Smartsheet remains a dependable workhorse for complex team coordination and reporting, though navigating large, unstructured sheets still requires manual effort. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Excellent automated workflows, versatile project tracking views (Gantt, Card, Grid), and robust reporting across multiple projects that keep teams aligned. #### Cons Dense sheets can still feel overwhelming to scan at a glance without setting up custom dashboards or summary reports, making quick analysis tedious at scale. --- ### **Smartsheet Review: Resourceful Automation That's Worth the Setup Grind** - Overall rating: 5/5 - Reviewer: Christopher V. - Verified reviewer: Yes - Industry: Alternative Dispute Resolution - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Smartsheet is a great tool if you need to automate a lot of moving parts, but it is way too much of a grind to set up for basic projects. Here is my takeaway on it: * **The Good:** When it’s actually set up right, it cuts out so much manual clutter. Being able to pull data from different sheets into one live report and automate those annoying follow-up pings saves a ton of time and energy. * **The Bad:** The learning curve is steep, and it feels total overkill for simple tasks. Dealing with their rigid column formulas is frustrating, and it takes a lot of tedious upfront effort before you see any real benefit. **The Verdict:** It’s incredibly resourceful for complex, messy projects where you want to eliminate busywork. But if you just need a quick, flexible way to stay organized, the administrative headache up front isn't really worth it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Smartsheet is how much manual busywork it cuts out. It basically takes a familiar spreadsheet layout but automates all the tedious, repetitive parts so you can focus on actually getting things done instead of managing the tool itself. Here is what really stands out to me: * **The Automations:** You can easily set up rules so that when a task status changes, it automatically pings the right person or moves that row to a completely different section. It eliminates all those unnecessary "hey, I finished my part, your turn" follow-up messages. * **Switching Views:** You aren't locked into looking at a massive, overwhelming wall of data. With one click, you can toggle the exact same project between a standard grid, a Kanban card board, or a calendar view depending on how you need to visualize it that day. * **Live Reports:** Instead of copying and pasting or messing around with complicated formulas to share updates, you can pull data from multiple sheets into one clean, live report. It lets you see the big picture instantly without the operational grind of updating everything manually. It's just a much more resourceful way to track projects without wasting time on the clutter. #### Cons What I like least about Smartsheet is that it can honestly feel like a bit much when you just need something quick and straightforward. Because it tries to be a spreadsheet, a database, and an automation tool all at once, it comes with a few frustrating pain points: * **The Learning Curve:** It’s not the kind of software you can just jump into and immediately know how to use. Setting up the formulas and automations takes a lot of trial and error, and the interface can feel pretty overwhelming and cluttered until you get the hang of it. * **Formula Frustrations:** If you're used to regular spreadsheets, the formulas in Smartsheet can be incredibly annoying. You can't just click on a random cell and type a formula; it forces you to apply formulas to entire columns. Plus, referencing data across different sheets requires a bunch of extra, tedious steps. * **It’s Not a Real Database:** Even though it has database features, at the end of the day, it's still restricted by row limits. If you're trying to track a massive amount of data over a long period, it starts to lag, and you run into caps that force you to archive your older work. * **The Price Tag:** The free version is incredibly limited, and once you start needing better reporting or want to add collaborators who can actually edit things, the subscription costs add up fast. It definitely takes a lot of time and effort to set up properly, which feels like an unnecessary grind if you're just trying to manage a basic project. --- ### Smartsheet Review: The Power of Excel Meets Project Management - Overall rating: 4/5 - Reviewer: Yunus Emre T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The best part is being able to enter data into a spreadsheet as usual and convert it into a Gantt chart or Kanban board with just a single click. When team members say 'I can't read spreadsheets, it's confusing,' I show them the board, and when management wants a report, I switch it to a Gantt chart. Also, automated reminders are a lifesaver; when a task's due date approaches, the system automatically emails the responsible person, so I don't have to chase after them.At first, I thought it would work live just like Google Sheets, but that's not the case. After making a change, you absolutely have to hit the 'Save' button, otherwise your teammates can't see your updates.If you are managing big-budget, multi-step projects and are used to the logic of Excel, it definitely makes your job much easier. Just be ready to remind the team to 'hit the save button' for the first few weeks! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It's powerful enough to run massive, complex corporate projects, but because it looks and feels like a spreadsheet, the learning curve isn't nearly as steep as traditional project management software. #### Cons It is an incredibly robust tool built for serious project management, which just means it trades a little bit of simplicity and modern flair for pure power. --- ### Smartsheet is the best sheet!! - Overall rating: 5/5 - Reviewer: Brooks L. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Smartsheet has been very helpful since I’ve started my new occupation. It helps to plan, track and automate projects in real time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Smartsheet keeps my life organized. It is value for money and the ease of use is incredible. Customer support is always just a chat away and bugs and issues are not a thing with Smartsheet. The navigation is so simple and self explanatory and the task management is one of the best to use! I love the project collaboration for work. #### Cons I don’t have any complaints about Smartsheet and I’ve utilized it for 2 years. It’s by far the best option for me. #### Reasons for switching to Smartsheet Smartsheets had better options for a cheaper price! --- ### Flexible and Powerful Tool for Team Organization - Overall rating: 5/5 - Reviewer: Jennifer E. - Verified reviewer: Yes - Industry: Chemicals - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Smartsheet has been very positive. It is a flexible and effective tool for organizing projects, tracking tasks, and collaborating with team members. Once you become familiar with the features, it makes managing workflows and keeping information organized much easier.Overall, my experience with Smartsheet has been very positive. It is a flexible and effective tool for organizing projects, tracking tasks, and collaborating with team members. Once you become familiar with the features, it makes managing workflows and keeping information organized much easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Smartsheet is how easy it is to organize projects, tasks, and information in one place. The customizable spreadsheets, automation, and collaboration features make it easy to track progress and keep teams organized. #### Cons What I like least about Smartsheet is that it can take some time to learn all of the features and customization options. Some advanced features may also feel overwhelming for users who only need basic project and task management. --- ### Smartsheet makes our team more efficient. - Overall rating: 4/5 - Reviewer: Pupp R. - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I’ve been very impressed with Smartsheet and over time I’ve been able to push it further and further by adding things like automations and more complex formulas. It can do a lot for making team processes more efficient. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Smartsheet allows multiple team members to collaborate with ease but I also like that I can set up automations allowing me to manage tasks more efficiently. Their customer support is also good and whenever I’ve had questions I am able to speak to a human being quickly. #### Cons Smartsheet has a few frustrating elements when it comes to collaborations. If different team members have different license levels it can complicate things if you’re trying to create smartsheets collaboratively. --- ### Helped Me Keep Track of Sales Activities - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered I started using Smartsheet to manage sales activities and track customer follow-ups more efficiently. Before that, I was relying on spreadsheets and notes, which became difficult to manage as my workload increased. Smartsheet made it much easier to organize leads, monitor progress, and stay on top of daily tasks. I also appreciated being able to collaborate with colleagues by sharing updates and keeping everyone informed about project status. The platform was reliable, easy to access, and flexible enough to fit different types of work. While there was a bit of a learning curve initially, it became much easier with regular use. Overall, it has been a valuable tool for improving organization and productivity in my day-to-day work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I liked most about Smartsheet was how easy it was to organize customer information, sales tasks, and follow-ups in one place. It gave me a clear view of what needed attention and helped me avoid missing important deadlines. I also found it useful for sharing updates with teammates without having long email conversations. #### Cons The interface can feel a little overwhelming at first because there are many features and customization options. It took some time to get comfortable with everything, and some advanced functions have a learning curve. --- ### Powerful tool for Project Management - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Publishing - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, its improved visibility across projects and made it easier to stay aligned on priorities and deadlines. Its a good tool for managing projects that involve people inside and outside the organization. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Pretty good tool for keeping projects organized and on track. Pretty flexible, makes it easy to manage tasks, timelines, and team collaboration in one place. I find the admin and user management to be intuitive, i can deploy or add collaborators easily. If you've used any other Gant chart or PM tool, you can get going quickly without extensive training. #### Cons Overall it's a great tool - I guess the more advanced features can be difficult to learn / configure. The reporting its a bit limited compared to full blown business intelligence tools. Managing permissions can be a little tedious. Also, I think it's pretty expensive for what we're using it for - purely a project management and collaboration tool. --- ### Flexible and Effective Tool for Project Management - Overall rating: 4/5 - Reviewer: Swetha C. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Smartsheet is very useful for managing projects, tracking tasks, and keeping teams aligned. I like the flexibility of creating different views, assigning owners, setting deadlines, and tracking progress in one place. The collaboration and reporting features also make it easier to manage multiple projects. #### Cons There can be a learning curve when setting up more complex sheets, dashboards, and automations. Navigation can also feel a little overwhelming when there are many sheets and workspaces, and some advanced features take time to learn. --- ### Good for basics - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros What I liked most about smartsheet is that it's a basic tool to help you get started with keeping track of large amounts of data for a company. #### Cons What I liked least is that it seems a bit outdated now as compared with other tracking tools and programs. --- ### Wish I Had Smartsheet Years Ago - Overall rating: 5/5 - Reviewer: Sarah S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered I've been a Smartsheet user since October 2024, and honestly, when I go back to Excel, it's almost painful (and I am one of those people who loves Excel). I have found a way to do almost everything I want with the program, even if it takes a few helper columns and a couple reports to get everything just right on the final dashboard. But having forms and summary reports available for everyone at one click is an absolute gamechanger! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Smartsheet is so much more customizable and flexible than using Excel and Word and OneDrive to accomplish the same tasks. We can create custom reports and dashboards so end-users can see exactly what they're looking for without having to scroll or search or schedule meetings to get the answers they need. #### Cons Sometimes the functionality seems limited. For instance, I can set reports to sort automatically, but I cannot set sheets to sort automatically. We need to manually sort them or right-click and reset the sorting filters each time. While automated sorting has the potential to cause issues while working with live data with others, it would be preferable to at least save the sort settings so they do not need to be recreated each time. #### Reasons for switching to Smartsheet Smartsheet allows us to seamlessly collaborate with teams across the country, cross-linking our reports and dashboards and creating summary data that can be customized to every team's needs. I don't know if I can go back to Excel after this - it's truly a gamechanger! --- ### Smartsheet will lock you in and increase your subscription for worse service - AVOID - Overall rating: 1/5 - Reviewer: Marcus W. - Verified reviewer: Yes - Industry: Building Materials - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Poor, even though we were locked into paying the extra annual subscription I will not be using them and transitioning to other software. They have also made many of the Pros such as collaboration paid only features, greatly limiting the capability of free users/collaborators and hence made a lot of the benefits I enjoyed redundant. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I initially enjoyed it's ability to upload documents and create forms which made handling contractors and onboarding new hires easier. It also was similar to use to Excel with conditional formatting, formulas, and a similar layout which made learning quick. - #### Cons It's shady and unethical use of the "Negative Option Rule" in its renewal process, which has already been outlawed by the FCC in 2025 but still included in old contracts. Essentially they inferred that a lack of action by the user infers consent, and used this to try to force my company into an additional contract year, in addition to trying to increase the paid members count and "upgrading" our package, resulting in an extra 4K of costs. #### Reasons for switching to Smartsheet Manager at the time liked Smartsheet and brought it on. --- ### Smartsheet dashboards - Overall rating: 5/5 - Reviewer: Johans S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Smartsheet solved a huge hole in our team with alerting a rather diverse group of roles all in one platform. The dashboard feature has helped a lot with being able to track the information we need in a detailed report, but only display the hard numbers for the executive team that may not want all the metrics we're tracking. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Dashboards and able to restrict/grant access to invested parties without too much confusion. The workflows feature is nice also, helps with alerting the team of certain points in project without overloading them with info that doesn't necessarily pertain to their role. #### Cons If I had to pick a con, it would be the price point. It took a long time to convince my company to buy into this solution due to the price point. Although they liked all the features, the price point made this a lot more difficult on my end to get the buy in. #### Reasons for switching to Smartsheet There were too many sheets/excel spreadsheets and too many admins all over the place. Smartsheet allowed us to house ALL sheets in one place. --- ### More than a project management tool - Overall rating: 4/5 - Reviewer: Matt B. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Smartsheet is more than a project management tool; it is a scalable business operations platform. It supports governance, compliance, reporting, workflow automation, and client-facing services, helping approximately 1,000 employees work more efficiently while enabling innovation, operational excellence, and recurring revenue generation. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros 1. Highly versatile and scalable Smartsheet supports a wide range of use cases, from workflow automation and reporting to governance, compliance, project management, and client-facing solutions. It scales effectively from individual teams to enterprise-wide deployments. 2. Strong business value and user adoption The platform is intuitive for business users, reducing reliance on technical teams while improving visibility, collaboration, operational efficiency, and decision-making. #### Cons 1. Administration can become complex at scale As deployments grow, managing permissions, WorkApps, governance standards, and platform architecture requires dedicated ownership and strong administration practices. 2. Some enterprise features lack maturity Certain capabilities, such as WorkApps administration, group-based sharing, form draft saving, and large-scale governance controls, could be further developed to better support enterprise-scale environments. --- ### Task Organization for Our Team - Overall rating: 5/5 - Reviewer: Stephanie E. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Workflows, reminders, and real-time updates allow our team to have our work organized in a centralized manner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Smartsheet allows for flexible project management and team collaboration with real-time updates and comments. We can organize the tasks within our team and assign them as necessary. #### Cons Text formatting and navigating the Smartsheet for tasks can be time-consuming if not experienced with it. --- ### Flexible and Powerful Project Management Too - Overall rating: 5/5 - Reviewer: Georgia Belletti L. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Smartsheet offers scalable and efficient project management measures and this brings proper planning and development The app gives a solid framework and visibility concerning projects progress #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Smartsheet is a robust project management and organization tool and it helps us in tracking all business processes The app has versatile automation capabilities that helps us handle diverse tasks #### Cons Users who lacks project management basics finds the application quite complicated The app requires a premium subscription and this affects some users --- ### Tracking my historical miniature sales pipeline. - Overall rating: 5/5 - Reviewer: James M. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Having the position of the Sales Representative, I have to ensure maximum productivity in spite of all the pending orders and production deadlines. Using Smartsheet, I am tracking all of my sales pipeline and custom commissions, which is made possible thanks to the flexible and spreadsheet-oriented interface provided by it. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros The simplicity of use with regard to managing tasks is remarkable. With the help of this software, it is possible to track the process of production of new miniatures and to easily collaborate on projects with freelance sculptors and casting contractors. #### Cons Considering the fact that I am not running an enterprise but rather a retail company operated by myself, the price plan of the product seems to be excessively expensive. Moreover, the support service of this company is quite reluctant to assist in solving problems encountered. --- ### Where project tracking comes together to deliver workflow and billables. - Overall rating: 5/5 - Reviewer: Frank R. - Verified reviewer: Yes - Industry: Luxury Goods & Jewelry - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered When you’re managing billing workflows across a jewelry operation like Kilarys, nothing slips through the cracks. Smartsheet helps me stay organized with my tasks, collaborate easily across other departments and keep the project timeline honest. For the price, it adds real value to a finance role like mine. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Smartsheet for me is really great at task organization. All pending items, visible in one place without me running around trying to catch someone. #### Cons I found the learning curve to be a surprise in the beginning. It took longer than I anticipated to get the team comfortable with it for what’s meant to be an intuitive tool. --- ### Powerful tool for project and task management - Overall rating: 5/5 - Reviewer: Roger A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall it is a solid project management tool. It offers good value for money once you learn how to use it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like how it supports project collaboration and task organization. It is good for task management and tracking progress. #### Cons It is not very easy to use at first, it tooks sometime to understand how it works properly. Some bugs and issues can appear with complex sheets. --- ### Easy Collaboration - Overall rating: 5/5 - Reviewer: Joe R. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered It has been great. I was introduced to use by a client of mine in order to help us make managing our data that much easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It makes it very easy to share data and information between me and my clients outsie of our organization. Regardless if they are an office MS user or Google suite user, smartsheet allows us to collaborate. #### Cons Ability for filtering the information and for applying formulas to help with certain data analytics I need to generate. --- ### Powerful data driven task Management - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall it is a nice tool for the task management on a big scale . It is great at handling complex projects and it is good at bridging the gap between spreadsheet and your ERP tool. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Smartsheet is just a smarter version of excel, anyone with knowledge of excel can get started with it. Combining task management with Gantt Chart and card views is really a good to have thing. #### Cons Obviously it is great tool to manage heavy data and figure out some answers to your questions from that data but for some non tech users it can get a little unproductive. Also some nice features like resource management etc are restricted with pricey upgrade. --- ### What Smartsheet Does for Me on a Daily Basis - Overall rating: 5/5 - Reviewer: Keith S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Before using Smartsheet, my work was all over the map (in terms of organization) in various spreadsheets and lengthy email chains, I was always chasing after updates. Since using Smartsheet, I can now quickly identify who is responsible for what, who is behind on their due date and what needs to be completed in the near future, all within seconds. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I use smartsheet every day to keep track of our progress on my project, assign tasks and put my finger on what’s going right and where we’ve got some drag, more than I have to sort through a big pile of email. Every morning, I lift my sheets and check in on the status of each project deadline, update the status myself and fire off a comment right there from the row. #### Cons When I’m working on a bunch of stuff at once and they’re all quite busy, if I don’t tidy up after myself my sheets start to feel cluttered. --- ### Great Project Management Tool - Overall rating: 5/5 - Reviewer: Madison G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall Smartsheet is best tool for project and task management. And I am loving using it throughout my day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing I like the most is that I can build everything like simple task tracker to complex project portfolio and automated workflows. Reporting and dashboard features are very useful, I can see project data in single view. #### Cons The interface is not very modern and building more advanced or complex sheets and reports takes some time. --- ### Good tracking system - Overall rating: 4/5 - Reviewer: Victoria H. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. my overall experience has been really good. I use it for a lot of project management as well as to do task and it keeps me on track. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The ability to list your task with due dates and be able to check them off as you have completed the task #### Cons I wish there was an app for it. I only login through the Webb and I’m not sure if there’s an app that supports this system. I’m not sure if the system also has reminders because that would be a good feature to use. --- ### Smartsheet - Overall rating: 5/5 - Reviewer: Anitha R. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The main advantage of Smartsheet is its simplicity. You quickly recognise the Excel-style logic, which makes adoption much easier, even for non-technical teams. You can create sheets to track projects, approvals, internal requests or operational calendars, and everything remains clear and easy to follow. I also really appreciate the ability to automate certain actions (alerts, reminders, assignments). It saves a considerable amount of time. #### Cons At times, certain alerts can get mixed in with other notifications, which can reduce visibility on the genuinely urgent matters. ## More reviews [Next reviews](https://www.softwareadvice.com/project-management/smartsheet-profile/reviews/?page=2) --- Smartsheet Reviews, Pros and Cons - 2026 Software Advice