About Refersion

Refersion is a cloud-based solution, which helps small to large businesses acquire affiliates and track conversions. Key features include referral link promotions, custom branding, affiliate payments, reporting, shopping carts and click tracking.

The application lets marketers connect with affiliates by advertising and broadcasting referral programs on the website or through social media channels. Managers can create trackable links for affiliates, enabling buyers to monitor orders and sales in real-time. Additionally, team members can track orders through various conversion triggers such as coupon codes, email and stock-keeping unit (SKU).

Refersion integrates with third-party eCommerce platforms such as BigCommerce, ...


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47 Reviews of Refersion

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Showing 1 - 20 of 47 results

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March 2018

User Profile Picture

Abigail from IAPWE | International Association of Professional Writers and Editors

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2018

I use Refersion to create affiliate links for my website and blog.

Pros

I can quickly create affiliate links to products I want to discuss or feature on my website or on blog posts. Easy to access and easy to create and copy links.

Cons

I do wish there was a built-in search feature for specific products rather than having to go to the website for the product and input that link to create an affiliate link for a specific product. I can still quickly create links for specific products but the extra minute of time savings when you are working with a lot of affiliate links can save a lot of time over the long run.

August 2020

Maria Rosario from Simply Earth

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Successful Affiliate Marketing

This app has been very useful to us with our affiliate marketing. We are able to customize our offer, update it and implement hassle free. Tracking is always consistent too.

Pros

Hassle free sign up and tracking of affiliates. They have excellent customer service support who responds right away for any concerns you have with the app and even follow up with us. You can upload banners for affiliates to use, pay commissions directly to your affiliates Paypal or even pay them through gift cards.

Cons

We have been fully satisfied with this app and have been using it for a while now that I can't think of anything that I like the least.

April 2021

Jessica from Bradley Allen

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

April 2021

It does the job, but doesn't thrill me

Overall, if you want a basic affiliate tracking software, this is a good one. It isn't over the top with features, but it did seem reliable, straightforward to setup and the support team was great.

Pros

I like most that it's fairly straightforward and pretty easy to set up. The support team is also great. When I first signed up for this program we were using wordpress and after a short time we abandoned Refersion to go with an affiliate software that could do more for a similar price. Years later we're now switching our online store to Shopify and will be switching our affiliate software back to Refersaion. Our team members assure me that it integrates better with Shopify so I'm hoping it will indeed be a better experience this time around.

Cons

I didn't like that for the basic package you couldn't use both tracking links and individual affiliate discount codes. We would have had to pay more to integrate both features which wasn't cost effective. The platform we switched to for wordpress could do both for the same cost as the basic Refersion package. With our switch to Shopify, the basic Refersion package should be able to implement the tracking links as well as track effectively with the Shopify coupon codes which would solve my issue with the software.

Reasons for Switching to Refersion

Beacuse we're switching our online store from wordpress to Shopify, we're now needing an affiliate software that will integrate with the new Shopify platform. Refersion came recommended by our web team, and having used it in the past, I'm open to giving it another shot.

September 2019

Ken from Retail

Company Size: 51-200 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

September 2019

Pricing Surprise and Data Held Hostage

Their systems are smooth and work well, which is a shame because of their bait-and-switch tactics with pricing. I could never recommend a company that does not provide detail on their pricing scheme, then hits you with massive increases and long contract periods once you have gotten past their basic plan, which is monthly and a flat fee. I've attempted to negotiate with them, but at this point I'm not even sure that I can get my affiliate commission information as it is hidden. I highly recommend looking elsewhere for your affiliate needs-- go with a company that is up front about their pricing and contract periods.

Pros

Easy to use, easy to set up, and the interface is clean and well organized.

Cons

The pricing model after you have reached a minimum level of conversions switches to a percent of sales and a long term contract. We, like many online retailers, have very little margin to work with. To have the affiliate commissions double due to Refersion tacking on a % of sales commission ON TOP of affiliate commissions, and to require a one year contract, and -- most importantly-- to not let potential customers know that this is their pricing model when they sign up, is very poor business practice

August 2020

Chase from Dr. Dabber

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2020

Great Fraud and Charge Back Prevention System

I would highly recommend Refersion to growing and large companies looking to avoid charge backs and fraudulent orders.

Pros

This system integrates directly with our shopify checkout process. It checks for high risk orders/customers and approves or declines orders based on previous purchases and charge backs across their system. This was an easy system to implement and has saved us money over time with charge back reimbursement and avoidance.

Cons

Back end system could offer more information on why orders were declined. Other than that, everything else works great and is easy to use.

Reasons for Switching to Refersion

Price and features offered by Refersion were better.

April 2017

Chris from Next Page International

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

April 2017

Not terrible as the rest

I have managed and signed up for a handful of different affiliate tracking systems over the years  both as merchant and affiliate  and am usually astounded at how bad they are. Especially the well-known, established ones. Clunky and confusing design, jargony labeling and writing, poor/undocumented/lacking integration to popular software, pricing to indicate that they're all pretty much allergic to their own dog food (whatever happened to paying for performance?), and more. Refersion is not innocent in this but still seems to be among the best of the bunch. A rich set of features, a reasonable starting price for vendors trying it out, and a design from this century is a decent start. Simple setup and integration to a platform like Shopify, and what seems like a simple experience for the affiliates lift it more. It's worth a half-hearted recommendation. Still, there is plenty of room for improvement in the design and experience.

Response from Refersion

Replied April 2017

Thank you so much for your review. This feedback is tremendously important for us so that we know what to improve on. I think we can do a better job immediately on correcting some of the confusion you've expressed. We're slowly releasing a new dashboard for our merchants and if you could kindly get in touch with me, I believe I can make your experience using our platform better today. I am also happy to hop on a call to discuss the remaining items.

November 2020

Aileen from Cybercartel International

Company Size: 51-200 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

November 2020

Refursion Excursion

Refersion is a really nice basic service for smaller and larger brands alike. Easily approve/deny influencers, create your own questionnaire applications and more! Also LOVE the shopify integration for supplying coupon codes.

Pros

It takes a lot of the manual work out of handling large amounts of influencers and gives you easy accessibility.

Cons

The platform is a little boring/lack-luster.

Reasons for Choosing Refersion

Refersion supplied the basics we needed without it being too costly like many similar programs

October 2020

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Micro-Influencer Management Software made easy

Refersion is a nice way to handle our micro-ambassadors. Rather than pay a "macro-ambassador" an exorbitant amount for promotion, we can simply rely on our loyal customers to spread the word (and get rewarded with commission for doing so).

Pros

Refersion was easy to set up. We were able to drive interested micro-influencers through a Shopify landing page to sign up for our ambassador program via Refersion. From there, it's simply making sure 1.) our potential ambassadors are old enough to participate and 2.) their coupon codes aren't out of line. It even handles payouts with ease, assuming each ambassador has a PayPal account.

Cons

We haven't found a ton of ways to use our ambassador's provided info or organize our ambassadors based on their performance.

Reasons for Choosing Refersion

Our competitors use it.

Reasons for Switching to Refersion

Refersion made sense on a monetary level.

July 2019

User Profile Picture

John from eCreations

Verified Reviewer

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

July 2019

Market leader, solid tool

Pros

This platform is reliable and offers extensive features for both affiliates and publishers. Marketing materials are easy to upload and your program will be joined by high qualify affiliates through Refersion.

Cons

They send too many emails to affiliates sometimes and it may cause blindness issues with regard to important emails.

October 2018

User Profile Picture

Jessica from Purple Mermaid Studios

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Makes Shopify Affiliate Program So EASY

Excellent would recommend this system.

Pros

This was so easy to setup in my shopify store and I quickly had affiliates ready and setup to start promoting my products for me.

Cons

The software was great. Was a little bit more than I wanted to spend per month for affiliate program and it took some time to get over the hump and see a good ROI.

June 2018

Bridget from Covered Goods, Inc.

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Functional, Useful, and Simple to Use

I am able to track our best promoters of this product and I am also able to incentivize influencers.

Pros

I like that it can directly track payments and allow us to complete payments right from the software. I also like how you can use the discount codes instead of the links so that influencers can include them on their IG posts.

Cons

I can't really find a con about this product because I am so satisfied with it. I cannot come up with any complaints or suggestions.

June 2018

Nequitta from Iman Watches

Company Size: 1 employee

Industry: Retail

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

I had a good experience overall. I found all the things that I need on the software.

It's easy to use.

Pros

I love that everything is so easily tracked. This makes it easy for me to see what's productive and what I need to change. I enjoyed being able to tell my affiliates that they could track their progress. It helped keep them encouraged. I was even able to connect external apps and track the progress from those apps. The best part is that I was able to track these apps and not have any technical difficulties on the apps.

Cons

Connecting apps like mailchimp were my least favorite thing becasue I have no experience using some of those features (API, etc.). I found it difficult to figure out what I was suppose to be doing. I was able to figure out the Paypal intergration with the help of the blog I found on your site.

November 2019

Elisa from Estudios

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Great affiliate software

Wonderful! I love the experience I’ve had working with reversion and I would recommend them.

Pros

This is great affiliate software. It is a wonderful way to track how the advertisers are doing. It gives a lot of insights.

Cons

The marketplace is a bit hard to understand for Newer advertisers. I would love if it had clearer explanations for them.

June 2018

Gabriella from Tiny House Enterprises, LLC

Company Size: 1 employee

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

An affordable solution for affiliate marketing

A low cost/affordable affiliate marketing piece of software for two of our web based companies.

Pros

The cost is very affordable and the customer service is great. The back end area of the site is easy to navigate and visually pleasing.

Cons

It's rather cumbersome to set up (though not as bad as others we've used). I also am never 100% sure that tracking works. I've lost some affiliates bc they saw a large decline in revenue when we made the switch.

February 2021

Frank from Sisu

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

2.0

February 2021

Chargebee Customer Please Review Otherwise You Will Overpay Affiliates and Get Overcharged

Great customer service. I do believe based on the time that we have used the platform and seeing the very minimal number of product releases, enhancements, and UI evolution that they are likely short-staffed from a development perspective and/or perhaps haven't embraced an agile development methodology that would allow for this critical issue to be addressed.

Pros

Ease of setup. The customer support team was always amazing.

Cons

Incorrect commission calculation despite bringing the issue to Refersions attention and they acknowledged the issue.

Reasons for Choosing Refersion

Incorrect commission calculation despite bringing the issue to Refersions attention and they acknowledged the issue.

September 2017

Ellese from The CBDistillery

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

It has been wonderful working with Refersion. Our sales have increased significantly!

Pros

The software, reports, and integration are incredibly easy of use. Great for beginners like myself who have never worked with this kind of program. Thankfully the software is easy to use to you can usually figure out any issues on your own.

Cons

The SOMETIMES delayed response from customer service can be frustrating.

July 2018

Corbin from Rice Love

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2018

Refersion affiliate program increased our monthly revenue by 10%!

Pros

Great way to get your most passionate customers and friends involved in promoting your brand. Sign up form, approval process, and Paypal payments all work well. Affiliates can use coupon codes or affiliate links to receive credit for commissions, which is nice. Affiliates get their own online login and dashboard to check their commissions.

Cons

MailChimp is not syncing properly. Therefore, we have to manually export and import our affiliates in order to send them mass emails through MailChimp.

November 2018

Randy from Passport America

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

November 2018

Excellent Customer Service

My email conversations with our rep have been pleasant and professional. She is knowledgeable as to what her company can and cannot do. KUDOS to her!!! 5 Stars!

Pros

Simple to setup and use. Took no time at all to get the affiliate sales process working.

Cons

API is extremely limited. Needs more reporting and CSV file downloading options.

September 2017

Sara from The ZigZag Stripe

Company Size: 51-200 employees

Industry: Apparel & Fashion

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

Helpful and prompt

Pros

The customer service cannot be beat! Conversions can be captured through the use of links or discount codes.

Cons

Once conversions have been automatically approved by the software you have to contact support to deny them. As the admin of the account, I would like to be able to deny conversions myself.

June 2018

Stephanie from Dog is Good

Company Size: 11-50 employees

Industry: Apparel & Fashion

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Great, easy to use and navigate

Pros

Easy to use and easy to get help. We enjoy using the dashboard features for quick analytics. We receive some new affiliates from the marketplace.

Cons

Not enough features to message and connect with affiliates. Only some traffic from affiliate marketplace not enough