About Agilysys Stay

rGuest Stay is a cloud-based hotel property management solution by Agilysys that caters to businesses in the hospitality industry. It is designed for properties of all sizes and various types such as hotels, inns, lodges, casinos, stadiums, resorts, cruise lines and more.

rGuest Stay supports integration with multiple online tools that include web reservations, booking engines and OTAs. These tools help property owners to manage rates and inventory for multiple online distribution channels. The solution also features a custom user interface that helps managers to monitor housekeeping statistics and check-in their guests.

Additionally, rGuest Stay supports integration with rGuest's payment processing module that helps user...


Read More

Supported Operating System(s):

9 Reviews of Agilysys Stay

Average User Ratings

Overall

/ 5 stars

Ratings Snapshot

5 stars

(0)

0

4 stars

(0)

0

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1 - 9 of 9 results

Do you use this product?Write a review

December 2020

michael from palm garden hotel

Company Size: 51-200 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

December 2020

Great software

We are able to get so much done thanks to Agilysys Stay's user friendly modules.

Pros

Easy to use UI. Great services provided that streamline our business operations.

Cons

There is always room for improvement, and the team knows it. They are always releasing updates and staying in the lead in this industry.

Reasons for Switching to Agilysys Stay

Needed a more robust system to meet our daily needs.

December 2020

Jon from Havasu Landing Casino

Company Size: 51-200 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

4.0

December 2020

Work Around Projects

I have no specific issues with the system or its functionality at this point. During the three roll-outs we have had in the last year (opening, upgrade & cloud) there have been many issues. It takes weeks to complete or fix any issue. That is not acceptable to me. We had an on-site tech that was amazing and did phenomenal things with our system, but those were all lost during the recent cloud integration.

Pros

It has a functionality about it, that was easy to learn. It has some clunky steps that are time-consuming from a user standpoint, but overall I like the system. The reporting, once set-up definitely has some great information. Overall, the system is very reliable and we have very few system crashes.

Cons

The basic system set-up once we went to the cloud took dated system information. This led to a couple of weeks of set-backs and functionality work around projects. The most distressing issue I have had is actually reaching a qualified tech support person to finish these work around projects. There is NEVER a level 2 tech avail after hours (after 5pm) or weekends. We are a casino, so obviously these times are when we are most busy.

Reasons for Choosing Agilysys Stay

This was a current system upgrade, so we are not currently looking at another system. We are looking for a capable and available support network from Agilysys to ensure along partnership.

December 2020

Michelle from Hershey Farm Restaurant & Motor Inn

Company Size: 51-200 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

December 2020

Guest Stay is Okay

Pros

This products set up makes it very simple for our staff to use and to learn.

Cons

The reporting is lacking in some of the areas our company uses and needs. We are adapting and hope the software updates will include better reports.

Reasons for Switching to Agilysys Stay

Online Reservations

December 2020

Garrett from The Inn at Hershey Farm

Company Size: 51-200 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

December 2020

Great concept, needs work

Overall we really see a lot of potential with the software and as it stands today, we are happy with the functionality and ability to tailor the software to fit our property needs. Customer service has been very available for us and though things aren't always taken care of in a timely fashion, they are always helpful and try to push things through their engineering team for us. We are looking forward to where this software will be after some more fine tuning.

Pros

Very easy to learn, simple, and fast. Easy to train staff on due to its simplicity. Customization is also quick and easy.

Cons

It seems that we signed on in the early stages of this software as many things weren't as we expected and when we asked customer service we were almost always told that the engineering team was working on designing and implementing those features. We had, and still have issues with communication between the software and third party booking channels. We also have experienced the software "timing out" at inconvenient times during the booking process. Seems like a work in progress.

Reasons for Switching to Agilysys Stay

We wanted a software that was cloud-based and had the ability to integrate with our website and third party booking channels.

December 2020

Ernesto from Stanton House

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

2.0

Customer support

4.0

Functionality

3.0

December 2020

Not for boutique hotels

It was expensive to get started, but the issue only grew with the COVID situation and our own staff rotation management levels.

Pros

The sales team is impressive. The system has a larger number of partners we can use to integrate with our PMS like siteminder for reviews or Sonifi for TV media.

Cons

The training is extremely expensive and virtually unavailable through any medium except via their own experts.

December 2020

Denise from Glen Iris Inn

Company Size: 51-200 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Stay Review

Customer service is incredibly responsive and helpful.

Pros

We went from a ledger book with pencil and paper! The Stay system has been simple to train staff and implement.

Cons

No, integration was very simple. There is nothing about the software that I don't like.

Reasons for Choosing Agilysys Stay

We chose Stay because it could be integrated with InfoGenesis so we would have a POS and PMS that worked together.

December 2020

Kevin from McLemore Enterprises LLC

Company Size: 201-500 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Araceli Hotel & Resort

Absolutely wonderful

Pros

This software allows for the seamless and professional execution of the public trust. Independents are now able to outperform or compete against the big boys and consistently wow the customer who deserves the experience.

Cons

It's not a simple plug and play if you want it to work effectively. You have to work with it to allow it to speak and perform as your vision persists

December 2020

Chad from UIDC IT

Company Size: 501-1,000 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

December 2020

Decent Product

Pros

The setup and implementation was easy as we went with SaaS. The customer support is pretty good.

Cons

We get a lot of outages during business hours due to maintenance.

December 2020

Dave from ATEL Communications

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

December 2020

Very Solid product!

Pros

It is easy to access the software & user friendly.

Cons

No negative feedback. If I would select a drop down box, I sometimes did not get what I had requested.